It's amazing how customer service and customer protection is low on the totem pole now a days. I had a unexplainable experience with a certain Dr who travels to each location, here. I needed an eye exam for my profession as I receive every 4 years. I travel around the country for my profession but was trying to establish an eye Dr here since I just moved to town. I went to the Kenner location and had my exam done, the Dr suggested I should get glasses but it was to assist a very small change. Now I have been told this before so I purchased glasses before and keep them on standby but it's not a necessity or mandatory to wear. I asked for my paperwork as I have never walked out with out my paperwork. And was told it won't be ready today but what glasses I wanted. I proceeded to tell them I have some glasses already but it may be nice to get some cute frames although I'll buy another time, since I don't need them. But can i have my paperwork. Not today. It would be ready tomorrow I was told. So I was like ok but this is odd. He said he would have it the next day. I went back the next day and when I walked in the ladies working there were looking strange and whispering. I asked for my paperwork and it was a big deal on it wasn't ready and this and that. And I needed to purchases glasses etc. So I asked to speak with the Dr. He came out after an hour or two then started by saying, "I told the girls you was not going to like what I put on your paper, since I don't understand your profession." By now the entire staff is watching and waiting now. So me having this eye exam done for years, know how the procedure goes, and does understand my eyes and profession. I began to explain to him, his personal feelings or what i liked was not the fact of my eye status and this was my life and I did not appreciate it being played with, taken for a joke or lightly. Your opinion on me wearing glasses and trying to bully me into purchasing glasses is not mandatory or a necessity so I will not accept this paper. He than was like, he would change it but will not fill out a new paper and if they call and ask he would explain. I was livid and had to come to an agreement with him to fill out a new paper. Brought a new paper and it took another few days to fill it out. When I came back on the day he was supposed to have it ready, he wasn't there. But at another location. I had to go to another location and bring the paper he held on for days and have him fill it out. Which he sent someone else to do. This was extremely unprofessional and time consuming coming from a Dr., which is human but is held in high standards. I have known of one of the other Drs that joined this chain of franchises and he is a very prestigious Dr. Its very sad and disappointing the way they handled this. And I did summarize this as more took place. Just disappointing. Let me add the staff was operating as if you aren't there, they don't greet you, ask you if you have an appt and dare you not ask a question while they are discussing nothing loudly in the place. read more