I'm a little surprised by the negative reviews. I've been coming here for years and I've always had…read morea great experience. I have recommended friends and family that return annually as well. The staff is always friendly, even when busy, and super helpful. They are also very patient with allowing me to pick out the perfect frames and offer helpful suggestions. I'm also loving all the new frame choices they have now, including the meta!!!

We've been buying from America's Best for years, but that's coming to an end. For our latest pairs…read moreof glasses (and more than $1,000 in spending even after insurance) for both of us, there's no semblance of a good value. They aren't comfortable. Neither of us really can wear them (so we're using older glasses). We've returned to the store numerous times, and they just get more surly and less helpful each time. Yesterday the tech went so far as to raise her voice at me ... and then asked my name and went to the computer and started typing notes about me because I answered her question of "What can I do?" with "Adjust these glasses so they fit right and can be worn, or take them back." I left with them fitting worse than they did and pinching my nose even more. America's Best needs to change best to worst based on the service and value it offers these days. I don't need to spend money with any business where your rude employees think they have the right to yell at me or be hostile to me.

I have quite a few issues with my eyes including dry eye and it flares up with inflammation from…read moretime to time - literally when the wind blows. I walking in, it was a December day, and I found the office was pretty HOT.I didn't think it was that cold out to be that hot inside, but maybe the ac was out or something. The medical secretary or receptionist, had greeted me, but there wasn't much warmth coming from her - no pun intended. Maybe she was hot but regardless, it didn't feel like a very welcoming atmosphere as my first impression. I went to get my eye pressure tested as that is routine for my eyes. And the antiquated machine they use, blows air into your eyes to capture the pressure. At least she warned me and I hesitated but went ahead with it. It freaking really BLOWS AIR! Which I am sure included dust with that air, and with my allergic conjunctivitis condition, makes everything worse. And I already had inflammation going on as it was. That was one of the reasons for my visit, to see if there was anything new in the world of dry eye for inflammation and to get an eye exam. After that somewhat painful eye pressure test, I go to the back to see the doctor, mentioned to him I did not like that machine for the eye pressure - that really, they should be using the gun test or the light test like every other eye doctor uses. He apologized, but the damage was done. He goes ahead and does the eye exam not addressing my inflammation or that it could affect my eye exam. He was a good listener at least and offered some other dry eye relief ideas. So, a couple of days later, my eyes were so much more inflamed from that eye pressure blower, I had to go to another eye dr for steroids and after a week of that, got another eye exam when the inflammation was finally down and it was completely different than the one, I got here. This trip was a total waste of time and only caused more discomfort. I really hope they no longer use that eye pressure blower machine and I am just glad it was not worse.

Here with the kiddo and was met with very prompt and friendly service upon entering this…read moreestablishment. Thankfully, I do not need glasses at my tender age of 46 lol but who knows the future except God. So, while the wait was a bit longer than usual (per the assistant), she was able to get her glasses today, YAY!! That was a definite plus for us! According to the other reviews and his assistant, Dr. Tran is pretty good at what he does and his compassion appears to extend to every patient. From what I'm told, he also knows how to identify issues of the eye, just like any ophthalmologist. Seems like I'll be making an appointment for a wellness exam here soon and I feel comfortable recommending this optometrist for your eye care needs.

While the actual interaction with the ophthalmologist Dr. Kurica was pleasant enough, I felt the…read morestaff unprofessional and the scheduling of appointments severely lacking in customer service. Bathroom was in need of attention. It is a large practice. I wanted to go to the uptown office but because I wanted evaluation for cataracts, I had to go to the Metairie office. I was seen by a technician who wore sweatpants as a uniform. Seriously? She did the refraction. Several times I told her that the images were NOT clear to me. Eyes examined and seen by Dr. Kurica who said I didn't have cataracts. Great. Given an rx and he said, "It's practically the same as your old one; I just tweaked it a bit". Got glasses made at Costco and the rx was WAY off. Costco said there was a BIG difference between previous rx and new one. Definitely not a "tweaking". Tried to get a return appointment for correction and was told I had to see same doctor and got an appointment for 3 weeks later! For second visit, the waiting room was completely packed. Several people in wheelchairs. Was seen by same technician as first time. When I explained my situation she immediately blamed Costco for error. When I pointed out that the rx he gave me was significantly different from my previous rx, in spite of him telling me he only "tweaked it", she said, "Well his idea of tweaking is bigger than our idea of it". ???? Went back to waiting room but it was so crowded I chose to wait in the hall. Looked like a COVID factory in there. My appointment was at 1:45. By 3:00 I still had not seen the doctor. I asked a few times about the delay and was told they were really busy (obviously). Clearly he was over scheduled. Finally I grabbed the doc between exam rooms and told him I'd been there since 1:45. Shortly after I was roomed. Doctor came in and did his own refraction and admitted the technician did it wrong. Gave me new rx. So I had two visits and an afternoon blown because of technician's incompetence. Not to mention time and material wasted by Costco. Now I have to go back and get another pair. I do not recommend this practice. No offense to Dr. Kurica but his staff needs training and improved dress code to look professional, and scheduling needs correction.

I developed serious issues after cataract surgery. The doctor told me to call immediately if this…read morehappened. I called every possible extension and no one answered the call. I left voicemails and no one ever called me back. I then called to make an appointment and was told he didn't have anything available for 3 weeks. I had to go see a a different doctor in a totally different clinic.

7 years ago I was sent to dr.cohen per my Healthcare at the time. The young woman in the front…read moreoffice was rude and condescending. The doctor during his exam of my eyes was professional, until he called me boy As athen 70 year old black man, I was stunned I ordered my glasses,picked them up when ready, Never to return . Sorry I'm not blue eyed ,he should lhave a conferate flag at his location to give c people of color a sign to what to expect

This was my first time seeing an eye doctor in about 3 years and by chance had set my appointment…read moreup with Dr. Charles Cohen. He went through absolutely every eye test he had up his sleeve, was very professional, and explained everything he was doing in detail so I understood. I not only recommend Dr. Cohen but plan on having all future eye exams with him because of how well he conducts himself and his professionalism. My review is for an eye exam specifically; I did not get (nor needed to get) fitted for contacts/glasses in their retail section so I cannot comment on that.

The staff was awesome I'll be back today if they can fit me in it's not a long wait time and the Dr…read moreis awesome

Brought my son 14 because he desperately needed an updated stronger prescription. and his normal…read moreeye doc at Ochsner would've been 2 months for an appt. So, the staff and Dr. were very pleasant, but the office and EQUIPMENT are VERY VERY OLD and OUTDATED. So after a week his glasses were ready but WRONG. He reexamined and waited a week, but NO they are even worse than the first ones. Very disappointed! I don't think Im going to try a third time. I'm just bringing them back and hope I don't run problems with medicade when I bring him to another doc. especially with what's going on with the government shutdown and medicate and food stamps.

I've been going to St. Charles Vision for some time now to take care of these ol' peepers my…read moreparents graced me with. The fact that I'm horrible at taking my contacts out and blind as a bat (bats can probably see better than me), makes me a wonderful candidate for eye issues and updated prescriptions. The techs are always super sweet, and don't leave me hanging around blind for too long. I've been seeing Dr. Lappen on my last couple of visits, and he answers all my ridiculous questions. I know that I'm not "legally blind", I shoooould probably take out my contacts once in a blue moon, at least, and my eyes are not perfectly shaped like cue balls (and that's okay). I haven't bought glasses from this location in a long time. I bought an expensive pair quite a while ago, and after my sweet sweet puppy ate the temples off of them, I needed to get them replaced. There was a bit of a snafu when the temples finally came in and they were the wrong color, but I was told because of issues they had had with this company they were no longer going to carry them. Either way I'll be more than happy to update my review when I get fresh on that four-eyed game!

Awful customer service. Twice I have called to book an eye appointment, and twice I took off work,…read moreshowed up only to be told they had not booked enough time so the appointment was cancelled and would have to be rebooked. It took over a month for my contacts to arrive, and the prescription was off, so I could not read. When I called, I was told the doctor had moved to another location, so they could not handle it. My experience with this location was awful

From scheduling to picking up my glasses, my experience was great! The counter staff was friendly…read moreand helpful, and the eye doctor was patient and professional. I highly recommend this place.

I love vision Optique they are the bomb we've been going there for a couple of years me and my…read moregirls and they're awesome don't hesitate to give them a try have a great day Thanks

They are very nice. I can see very clearly in my glasses. Everyone so awesome there. Go there…read moreand get new glasses the best place to get ur glasses

I've been a customer of LensCrafters for about 4-5 years. I'm a senior citizen, I carry excellent…read morevision insurance, and I consistently purchase high-end frames and premium progressive lenses, often costing over $1,000 per pair. The problem is not just delays--the problem is complete lack of communication and professionalism. My eye exam was on January 9, 2026. I returned on July 9 to purchase my glasses. Weeks went by with zero contact. No call. No text. No email. Nothing. By the end of the month, I had to call them just to find out what was going on with my glasses. Whatever the issue was--lab delay, insurance, internal mistakes--is not the point. The point is basic courtesy and accountability. When a customer spends this kind of money on prescription eyewear, they should not be left in the dark wondering if their order even exists. Under the current management, this place feels disorganized, poorly run, and dismissive toward customers. The staff handling orders now clearly lacks attention to detail, and customer service has taken a serious downturn. This is not how a professional optical business should operate, and it is absolutely not how repeat or senior customers should be treated. I would strongly caution anyone considering doing business here unless they are prepared to chase down their own order and tolerate poor communication.

amazing service! I walked in there and they fixed my frames which were badly bent, free of charge…read more Didn't even purchase them there! Highly recommended!

I have seen both Dr. Amy Beam and Dr. James McGuinness here for medical visits and they are both…read moreamazing. They are thorough, yet still efficient. I leave with all questions answered, a good understanding of the diagnosis and treatment, as well as any followup. Highly recommend both Dr. Beam & Dr. McGuinness. The front desk staff is very nice, and interested in getting all of the information correct. I love their Saturday hours for extra convenience for those of us that can't get out there during working hours. Online scheduling is a bonus since you can see which doctors are available at certain locations/times.

Excellent!!! Everyone my dad & I interacted was kind professional and patient!! I was blown away…read moreeither way the service!! Dr Jennifer Moncada was patient with my elderly father and extremely thorough and knowledgeable!!! Highly recommend her!! Feel very blessed that we randomly found this vision center!

The customer service post visit was horrible, purchased desktop frame and needed help ultimately…read moredecided to return but prior caller id became their best friend stopped answering I had to use a different number to confirm my suspicion and I was correct answered when I called from another telephone number. would not recommend. Spend your hard earned money elsewhere.