I have never had glasses before but it was time. I searched for the best in the area online and…read moreasked my family for a referral. All roads led to Eyecare Associates. I am a new patient. Setting up the appointment was a straight forward experience. I called in and got a receptionist right away. I was given an appointment just days away. It was fortunate considering the next available time was months away. I wanted to be seen as soon as possible and they made that happen for me. I was given great directions on how to get to the office and informed of what to expect upon my arrival. I was calmed down when I was getting anxious. I was encouraged to submit documents online in preparation for the appointment. I submitted all the documents for new patient. The day of the visit I was running late. It was my fault, had a work thing. I arrived 15 minutes after the scheduled appointment time. Before I could ask for mercy it was granted by Ms. Pineda at the front desk. I was handed the new patient forms. I was grateful. I had to refill all the paperwork because it wasn't received. Minor technical issue. Not a big deal. I waited patiently and watched the receptionist treat everyone with respect, care, and urgency. I felt like I was in a place that cares about patients. I was then admitted for testing and quickly got to Dr. Thibodaux. He was great with me. He shared a ton of knowledge with care and made me feel comfortable with the news. I avoided eye dentist before because of prior experiences with healthcare professionals. This more than restored my faith. I am glad I went there. I got the care I wanted with the knowledge I need to improve my overall health.

While the actual interaction with the ophthalmologist Dr. Kurica was pleasant enough, I felt the…read morestaff unprofessional and the scheduling of appointments severely lacking in customer service. Bathroom was in need of attention. It is a large practice. I wanted to go to the uptown office but because I wanted evaluation for cataracts, I had to go to the Metairie office. I was seen by a technician who wore sweatpants as a uniform. Seriously? She did the refraction. Several times I told her that the images were NOT clear to me. Eyes examined and seen by Dr. Kurica who said I didn't have cataracts. Great. Given an rx and he said, "It's practically the same as your old one; I just tweaked it a bit". Got glasses made at Costco and the rx was WAY off. Costco said there was a BIG difference between previous rx and new one. Definitely not a "tweaking". Tried to get a return appointment for correction and was told I had to see same doctor and got an appointment for 3 weeks later! For second visit, the waiting room was completely packed. Several people in wheelchairs. Was seen by same technician as first time. When I explained my situation she immediately blamed Costco for error. When I pointed out that the rx he gave me was significantly different from my previous rx, in spite of him telling me he only "tweaked it", she said, "Well his idea of tweaking is bigger than our idea of it". ???? Went back to waiting room but it was so crowded I chose to wait in the hall. Looked like a COVID factory in there. My appointment was at 1:45. By 3:00 I still had not seen the doctor. I asked a few times about the delay and was told they were really busy (obviously). Clearly he was over scheduled. Finally I grabbed the doc between exam rooms and told him I'd been there since 1:45. Shortly after I was roomed. Doctor came in and did his own refraction and admitted the technician did it wrong. Gave me new rx. So I had two visits and an afternoon blown because of technician's incompetence. Not to mention time and material wasted by Costco. Now I have to go back and get another pair. I do not recommend this practice. No offense to Dr. Kurica but his staff needs training and improved dress code to look professional, and scheduling needs correction.

They were so friendly and knowledgeable! It was my first time there and I felt so comfortable with…read morethem. I started to explain my issues and Dr Leah was already started to gather clues on what could be wrong. I had been over prescribed, and that's why I have eye fatigue now. She talked me through my options and other questions I had, like do I wanna do LASIK? So great!!!!

Dr. Leah is amazing!!!!! I felt cared for and that she actually listened to me and took the time to…read moreexplain everything. It's so refreshing to have a new generation of doctors that are forward thinking

I was refferred to this office by eyecare associates(a reputable business in metairie for years)…read more They were professional. I barely had to wait. Great selection of childrens glasses, my daughter is very happy with her selction. The glasses we ordered also came in quicker than I expected.

I recently changed my eye doctor from Optical One to De La Rua because my siblings go here but I do…read morenot recommend this place to anyone. The staff is very unprofessional. For starters, they make you wait outside the entrance door before letting you in. When they open the door they do it so silently by barely poking their heads out of the door and speaking to you like that. Second of all, the lady who opened the door did not have a mask. Yet she took our forehead temperature, made us put our finger in a temperature taker, had us put germX on, and had us put on gloves. Keep in mind she's doing all this without her having a mask on herself. How do you expect your customers to follow CDC guidelines when the employees can't even do it themselves. Dr. De La Rua however was great! Explained what was going on and informed me very well on things I needed to know.

The staff is well versed in how to assist anyone and knowledgeable about all aspects of the…read morebusiness. Shout out to Dana, Chris, and Aaron.

Knocked on the door to ask a short question and receptionist was very rude, snob attitude. I will…read moretake my business elsewhere. Might want to hire friendly professionals.

I'm not sure what is going on with these reviews but my visit was excellent!…read more I finally scheduled an appt after 3 years(I know, I'm so embarrassed). I made the appt on a thurs and was able to be seen on Saturday. They even called me to let me know something was available earlier as I requested. Upon arrival they took my temp, front desk girl was very nice. She took my info then sent me to the waiting room. The second girl I encountered was super nice as well, we did some eye tests, very friendly. After that I saw the dr who did some more tests, asked me some questions and then gave me my eyeglass/contact option. He was also super nice! After that I met with the lady who was going to let me attempt to put in my contacts, super sweet and then I finally picked out my glasses and paid and that was also a great experience. Everyone was just super nice! Give this place a shot!

We've been buying from America's Best for years, but that's coming to an end. For our latest pairs…read moreof glasses (and more than $1,000 in spending even after insurance) for both of us, there's no semblance of a good value. They aren't comfortable. Neither of us really can wear them (so we're using older glasses). We've returned to the store numerous times, and they just get more surly and less helpful each time. Yesterday the tech went so far as to raise her voice at me ... and then asked my name and went to the computer and started typing notes about me because I answered her question of "What can I do?" with "Adjust these glasses so they fit right and can be worn, or take them back." I left with them fitting worse than they did and pinching my nose even more. America's Best needs to change best to worst based on the service and value it offers these days. I don't need to spend money with any business where your rude employees think they have the right to yell at me or be hostile to me.

amazing service! I walked in there and they fixed my frames which were badly bent, free of charge…read more Didn't even purchase them there! Highly recommended!

I have seen both Dr. Amy Beam and Dr. James McGuinness here for medical visits and they are both…read moreamazing. They are thorough, yet still efficient. I leave with all questions answered, a good understanding of the diagnosis and treatment, as well as any followup. Highly recommend both Dr. Beam & Dr. McGuinness. The front desk staff is very nice, and interested in getting all of the information correct. I love their Saturday hours for extra convenience for those of us that can't get out there during working hours. Online scheduling is a bonus since you can see which doctors are available at certain locations/times.

Tacky tacky tacky. Need an appointment just to look at…read moreeyeglasses?! They need to do better in terms of service and who closes doors for lunch break. Maybe hire more

I'm so pleased with Dr. Khong. 10x better than the Walmart in Kenner. This is my second time at…read moreoptical one but the first time was 2-3 years ago. I wanted to save money so I went to Walmart last year. Word of advice: Never go the cheap route when it comes to your eyes. This time I came for contacts. I had an eye exam, a contact lens fitting and I wanted to order more contacts. Dr. Kong offered me two brands to try first. Thank God I did because the first pair I initially was going to order were extremely irritating. The second pair, which cost a little more, were perfect like I didn't even have the contacts in. He also gave me a free solution and contacts case. I would recommend optical one for sure.

I have quite a few issues with my eyes including dry eye and it flares up with inflammation from…read moretime to time - literally when the wind blows. I walking in, it was a December day, and I found the office was pretty HOT.I didn't think it was that cold out to be that hot inside, but maybe the ac was out or something. The medical secretary or receptionist, had greeted me, but there wasn't much warmth coming from her - no pun intended. Maybe she was hot but regardless, it didn't feel like a very welcoming atmosphere as my first impression. I went to get my eye pressure tested as that is routine for my eyes. And the antiquated machine they use, blows air into your eyes to capture the pressure. At least she warned me and I hesitated but went ahead with it. It freaking really BLOWS AIR! Which I am sure included dust with that air, and with my allergic conjunctivitis condition, makes everything worse. And I already had inflammation going on as it was. That was one of the reasons for my visit, to see if there was anything new in the world of dry eye for inflammation and to get an eye exam. After that somewhat painful eye pressure test, I go to the back to see the doctor, mentioned to him I did not like that machine for the eye pressure - that really, they should be using the gun test or the light test like every other eye doctor uses. He apologized, but the damage was done. He goes ahead and does the eye exam not addressing my inflammation or that it could affect my eye exam. He was a good listener at least and offered some other dry eye relief ideas. So, a couple of days later, my eyes were so much more inflamed from that eye pressure blower, I had to go to another eye dr for steroids and after a week of that, got another eye exam when the inflammation was finally down and it was completely different than the one, I got here. This trip was a total waste of time and only caused more discomfort. I really hope they no longer use that eye pressure blower machine and I am just glad it was not worse.

Here with the kiddo and was met with very prompt and friendly service upon entering this…read moreestablishment. Thankfully, I do not need glasses at my tender age of 46 lol but who knows the future except God. So, while the wait was a bit longer than usual (per the assistant), she was able to get her glasses today, YAY!! That was a definite plus for us! According to the other reviews and his assistant, Dr. Tran is pretty good at what he does and his compassion appears to extend to every patient. From what I'm told, he also knows how to identify issues of the eye, just like any ophthalmologist. Seems like I'll be making an appointment for a wellness exam here soon and I feel comfortable recommending this optometrist for your eye care needs.

7 years ago I was sent to dr.cohen per my Healthcare at the time. The young woman in the front…read moreoffice was rude and condescending. The doctor during his exam of my eyes was professional, until he called me boy As athen 70 year old black man, I was stunned I ordered my glasses,picked them up when ready, Never to return . Sorry I'm not blue eyed ,he should lhave a conferate flag at his location to give c people of color a sign to what to expect

This was my first time seeing an eye doctor in about 3 years and by chance had set my appointment…read moreup with Dr. Charles Cohen. He went through absolutely every eye test he had up his sleeve, was very professional, and explained everything he was doing in detail so I understood. I not only recommend Dr. Cohen but plan on having all future eye exams with him because of how well he conducts himself and his professionalism. My review is for an eye exam specifically; I did not get (nor needed to get) fitted for contacts/glasses in their retail section so I cannot comment on that.