I've had to get imaging done here in the past and then recently two different kinds of CT scans…read more While it's a place I don't like to come, I've had positive experiences every-time. My most recent experience was for a neck CT scan. Something I was dreading and really worked up about. Thankfully the staff here were all A+ at helping me navigate something that I was really freaked out by. It starts with the front desk and the man/women duo were friendly, all smiles and instantly gave warmth from the minute I signed in. They didn't know about my nerves but nonetheless they were really nice. The waiting room and back changing area is fine. Nothing specific to write home about but it's clean and they get you in and out so you don't spend much time in those areas. I'd definitely give kudos to the staff for being experts and kind. As I mentioned above the staff running the neck CT scan machine were great. Two gentlemen and I'm sorry I forgot their names (I'm on medical professionals overload - so many nice people too many names to retain). They knew I was scared and they did their best to support me and try to make the process as pleasant / streamline as possible. Even more impressive was when there was an issue post scan they called a doctor right away and got me safely assessed with record speed. It was a lot but solid nice staff make all of the difference.

This review is for ROLLING OAKS RADIOLOGY - HILLCREST location (225 W Hillcrest Dr., Suite 110,…read moreThousand Oaks). My MRI was scheduled over a month in advance, and I took time off work to attend. On the day of the original appointment, I was called two hours prior to my scheduled time, and told that my appointment was canceled because the MRI technician was sick. When I attempted to reschedule, I was routed through an out-of-state automated system and told I needed a new insurance referral, despite the appointment already being authorized and canceled by Rolling Oaks. I explained this repeatedly but was refused, forcing my doctor to restart the process and delaying my MRI another month. On the day of the rescheduled appointment, I called that morning to confirm the location due to Rolling Oaks operating multiple sites. I was told to go to 415 E. Rolling Oaks Dr., Suite 125. When I arrived, after waiting about 15 minutes, staff said they could not find my appointment and told me I "probably should go to the other location". I was told that this branch would notify the other branch that I was en route (approximately 2 miles). I then immediately drove to the West Hillcrest location and arrived at 3:20 PM for my 3:30 PM appointment. The front desk staff member, LILY, refused to check me in because I had not arrived at 3:10 PM, even though the delay was caused by incorrect information provided earlier that day. She did verify that the other branch had in-fact notified them of what had happened, and that I was en route. There were no other patients in the waiting room, and no attempt was made to accommodate or escalate the situation. I also explained that my appointment was for 3:30 PM and that I had 10 minutes remaining to complete my paperwork prior to my scheduled time. She only stated my appointment would not be honored and it would need to be rescheduled citing "the office policy of arriving 20 minutes prior to your appointment time". l asked to speak to the Supervisor, and waited for her to come out as she was in a meeting. EVA, who is the branch manager later came out and I explained the entire situation and surrounding circumstances. She was dismissive and showed no concern for patient impact, continuity of care, or the delay of medically necessitated diagnostic imaging. She cited a prior text message, which I showed her only confirmed the date and time, not the location-precisely why I called that morning to verify. No corrective action or accommodation was offered. Overall, the practices of Rolling Oaks Radiology at the Hillcrest location and its leadership reflect a serious breakdown in communication, compassionate care, scheduling coordination, and administrative competence, resulting in a preventable delay of necessary medical care and a failure to meet reasonable patient-centered healthcare standards in California.

Yesterday I had an MRI at this location, I drove all the way from Hollywood and I can't say enough…read moregood things about my experience. My doctor, Dr. Caroline Pieszak, recommended this place, and I'm so grateful she did. I usually get very anxious about MRIs, so I made sure to let them know ahead of time. When I arrived, they were incredibly kind and understanding. They gave me an eye mask, lavender patches, and a warm blanket -- such a thoughtful touch. I truly believe the lavender patches helped calm me and made a big difference. From start to finish, everyone was so nice, patient, and caring. I felt comfortable and supported the entire time, which is not something I usually say about MRIs. I'm so happy I found this place, and I will never go anywhere else for an MRI again. Highly recommend Tracey Cunningham

Rough start to my interactions here. I was scheduled for an open MRI, but when I was already being…read moretaken in to the changing area the tech told me that I couldn't have the open MRI machine; it would have to be the full tube. Um, no. That's not going to work for me on several levels. Also, why wasn't this indicated beforehand? The only way I could tolerate an enclosed MRI would be with advance prep. None of this was discussed with me ahead of time. So I wasted a good chunk of my afternoon, taking time off work, only to not be able to get the diagnostic test that I need to move on to treatment. It felt like the whole experience was handled with inadequate communication. Additionally, the tech kept trying to talk me in to "just trying" the other machine. If I had wanted just a traditional MRI procedure, instead of the open option, I could have gone to a different facility. The reason that my doctor booked me with this one was it's one of the few open machines in the area. Additionally, I had indicated multiple times that I have a recording device implanted for a heart condition, and the tech was the one who told me that it won't work with an open MRI. Gee, the doctor didn't think that was the case. Then I was patient-shamed because I didn't have the implant device card on me. I found out later from the cardiologist's office that they mail them some time after the implant - could be several months later. I thought they gave it to me at the time and I was the one who misplaced it. No, turns out that I never received it. Being treated as though I was careless on top of the other inconveniences of the experience did not endear me to this facility. I was pretty hopping mad when I left there, actually. I would hope for a better result on a subsequent visit which will have to be rescheduled after two other doctors confer and get on the same page. Very frustrating!

Dr. Cohen is by far the best! He is so knowledgeable in all areas of medicine and if he doesn't…read moreknow, he does his own research to find an answer. He has such a close-knit network of fellow physicians that he can call upon whenever a patient needs. Very helpful when second opinions are needed. I have been a patient of Dr. Cohen's for just about 6 years now. I have had just about every abnormal reaction and Dr Cohen has been on top of every situation. His timely responses to me and his after hours efforts to help definitely make a difference in the patients quality of life. It has mine! I am truly grateful for Dr. Cohen and his office staff. He has some of the best staff around too. Dr Cohen and his staff know every patient without having to read your chart every time. Feels like family!! I had an incident (broken ankle) that wasn't Dr Cohens area of expertise but I called him right away and he made sure I was in the best hands for treatment. He even did follow up with me to ensure I was healing overall, not just leaving it to the foot dr. Dr Cohen truly cares about the whole well being of his patients and I recommend him to anyone. I have referred so many of my own contacts to him because he is the best.

From the beginning of my visit to the end, everything was excellent. They had no power but…read moreimprovised to avoid rescheduling. The entire staff was friendly and professional. Dr. Cohen was very thorough and attentive. He gave me a treatment plan that should help my rheumatoid arthritis and fibromyalgia. Would definitely recommend Dr. Cohen. I would give more stars if it were an option. **********************************************************

This place is amazing! The whole staff is friendly, helpful, and professional…read more The technician Katy was so kind, patient, and accommodating to my disability. She would check on me to see if I was okay. She explained what needed to be done through out the whole process of the mammogram. She treated me with the utmost respect and was professional. The place is spacious, nice, and fancy. It's also a positive environment.

I recently turned 40 and I had my first ever mammogram at another location. I was sent here for…read moreadditional testing . I had a CT and ultrasound as my exam came back abnormal. Staff was kind and extremely professional. I felt so cared for. Since it was my first time going through this, I was a bit scared but everyone made me feel soooo relaxed.

Front office staff leaves a lot to be desired. Very rude and highly unprofessional. I will not be…read morereturning unless it's an emergency and if you have any other choice I would go elsewhere.

Top quality facility fit you in asap and made the whole process seamless. Was seen within 10 min of…read moremy apt and parking included free in garage. Amazing experience as far as mris so hard to beat lol

Wow! Way to discourage women from getting mammograms - this is what Rolling Oaks is all about!…read more My doctor sent me to Rolling Oaks for a mammogram and a DEXA. I called to make an appointment and they called me back. 15 minutes on the phone, the woman on the line had me take a picture and text it to her of the doctor's note - ok done. Then my ID and insurance card photos - alright this is a bit much to do to make an appointment, but ok, done. The day before my visit I get an email (which is asking for my photo ID, My insurance and my doctor's note again. I was in the middle of a deposition downtown and could not reply. There is nothing new in the email - they are simply attempting to get you to upgrade your mammogram. The appointment was made for today and I showed up to the place listed on the back of my report (415 Haaland I think, I have been here several times before.) Nope - we have changed locations and you need to drive to Hillcrest, do not worry I will call them and let them know you are on the way. I get there at 10:29 and the woman behind the counter says we may not be able to get you in because you needed to check in at 10:20. I explained that it would be nice if they let the doctor's know of the change in location and that someone had just called from the other Rolling Oaks. Nope no call had been made. She hands me paperwork and I say nope - not unless you can see me. Anyway I did fill it out and I was seen. The staff is nice but this is a money making machine. It is like this every single time I go and I am two years late because I do not want to deal with the hoops they make you jump through. It is gonna be another 2 years if anyone tries to send me back here. I will not go again. - WE WORK - do not make us spend 30 minutes on the phone and on line and then make us come in early for an appointment. - If you need someone to show up at a certain time MAKE THAT THE APPOINTMENT TIME. Three women were turned away because they did not arrive 10 minutes prior to their appointment. (Let's just hope they are OK. - If WOMEN'S HEALTH is your priority do a better job.

I arrived for my appointment on time. I was in a line to see a receptionist that took 30 minutes. I…read morewas informed I was late for my appointment as by the time I saw the receptionist it was past my appointment time. She said the techs are behind and cannot accommodate me. This is ridiculous and dystopian. Their new center (on Hillcrest) is cold and impersonal. I am getting new orders from my doctor that are for somewhere not owned by Radnet!

Employees are more concerned with watching the Olympics than assisting patients. Horrible…read morerepresentation of Los Robles Hospital and clearly do not work well with the neighboring doctors' offices.

There are several mammogram offices closer to me, but I drove out to Los Robles Imaging Center in…read moreMoorpark and I'm so glad I did! I was greeted by two nice women working in the front office who helped me check in. It was my first scan, so I was a bit apprehensive, but the imaging tech was kind and gentle. She brought me to a dressing room where I changed into a comfy white robe. Then I went to the imaging room where they had a brand new, state-of-the-art machine. When it was done I thought, was that it? I had taken ibuprofen beforehand because of some tenderness due to my upcoming cycle, which I thought might make for an excruciating experience. Looking back, there was no need. I would gladly return for my next scan!

I've been in for two separate visits. Booking by phone was easy and appointment availability was…read moreplenty. The front desk staff is friendly and gets you checked in quickly. I waited no longer than five minutes for each appointment. The technicians were lovely and explained everything throughout my visit. I also appreciated the text reminders of appointments. The lot can get busy with the surrounding businesses, but there is plenty of parking.

They may have a good medical team, but they fail on process - the customer interface is…read moreexcurciatingly "slow and clunky." They really need to join the 21st century and the digital age. Everything takes forever and if you want your report, you have to physically go there to get it. Please invest in a modicum of technology - it isn't that expensive - and set up a portal so your person at the desk does not have to put you on hold everytime you call as she is overloaded with stuff that can easily be handled on line.

The staff is gentle, kind and explains things so you feel comfortable and confident. Will always…read moretry and book with UCLA Radiology 1st.

I had my Bone Density exam here with Yessinia. She is the best. Very kind and gentle. She has the…read moremost pleasant personality and remembers her patients from the previous year. The exam is not painful, but she talks you through the entire thing. Thank you for helping me and taking such good care of me!

This may well be my FIRST-EVER NEGATIVE REVIEW!…read more I am enduring a horrible experience...if I could have given a NEGATIVE grade, I certainly would have done so! I have been on Hold with the Scheduling department for 67 minutes...and this was after hanging up following a 45-minute wait earlier today! After hanging up, I called the front desk to complain. They said that they would be willing to schedule my appointment...but my file was SOMEHOW in possession of the Scheduling department so the front desk would not be able to schedule my appointment. They put me back into the queue for the Scheduling department, and it is now ONE HOUR AND THIRTEEN MINUTES since the front desk transferred me back to Scheduling. My referring physician says they have some high-tech equipment for the procedure I need, so I am constrained by 'golden handcuffs'. However, if you require a procedure that does not necessitate any high-tech equipment, I STRONGLY ADVISE you to look elsewhere. Don't avoid this dump based solely on my my experience...go by the experience of all the others who have given this JOKE the LOWEST POSSIBLE RATING! PS I'd like to thank MEDICAL DIAGNOSTIC IMAGING for providing me the 73 minutes I needed to compose/edit this review!!! Now I can hang UP!!!

TERRIBLE WAIT TIMES. They have a good MRI machine but I've never gotten imaging within an hour of…read moremy appointment time. The last time I was here it took 2 hours before I even got my contrast injection and about another 15-20 minutes before I got into the MRI machine. Never been to an imaging center with wait times like this with a preset appointment time. The PA here also complete messed up an injection in my shoulder and left me with severely increased pain. So while they have higher grade imaging machines compared to other places, the wait times and apparently risk of injury really outweigh most if not all positive aspects of this place. You guys can really do better across the board but I'm sure you already know that and are prioritizing profit maximization over patient experience unfortunately.