I appreciate them squeezing my test a CT test on my left shoulder for my dr this Friday thank you…read more not long wait great care helped assist me getting on and off the table

TLDR: Rolling Oaks/Radnet delayed my time sensitive imaging needed for an upcoming surgery to the…read morepoint that my surgery was postponed and it has severely affected my health. What a genuinely terrible facility and company overall. Zero accountability over there for the process of getting imaging authorized by insurance. I'm waiting on a time sensitive surgery and the Rolling Oaks/Radnet has done nothing but delay it even further, to the point that my surgery had to be postponed. This is genuinely rising to the level of negligence on their part, which is quite scary considering they are some version of a healthcare provider. When Radnet needed a clinic note from my doctor, they called the wrong number three times and allegedly left voicemails on it. Then, instead of reaching out to me and confirming they were calling the right number for a publicly listed Cedar Sinai doctor whose direct office number is the first thing that comes up on Google when you type his name in, they just did nothing for two business weeks until I called in yet again to see what in the world was going on... What kind of medical provider doesn't reach out to the patient when there is an issue like that? They literally just gave up on getting my imaging approved yet when I called they said they were still "processing" the imaging order. You can't even make this level of medical negligence up. Want to call someone at Radnet/Rolling Oaks and talk about your authorization/scheduling issue? Great, get ready to have a conversation with someone in the Philippines who has literally zero ability to do anything other than data entry on a computer. Rolling Oaks has outsourced basically every single phone operation outside of the country. Don't believe me? Give them a call and listen to the boiler room in the background. Then be prepared to be transferred to two or three other people within the company, all of whom can't do anything either and it's actually, conveniently, someone else's responsibility... I've used the company in general and this specific facility for years. I will genuinely never use them again for anything going forward. They have delayed my surgery, cost me hours and hours on the phone and left me worse off after all of it. Truly impressively bad on all fronts. I guess it shouldn't be that surprising given their one star yelp rating but I personally have never had this experience with them on the administrative side before this particular exam. On another note, I've never waited less than 1.5 hours for an MRI from them which is absolutely crazy compared to other facilities I've been to. They're local to me and it used to be more convenient than driving to LA but from now on that is what I will be doing. I generally bring my laptop to continue working when I have used this facility in the past but either way, waiting one and a half to two hours for pre-rescheduled imaging is about as unprofessional as it gets. People wait weeks, even months for these appointments and are obviously in pain when they need this type of imaging yet Rolling Oaks wants them to sit in a waiting room for hours after their scheduled appointment time, makes zero sense. This place is a great illustration of how little these types of businesses actually care about patients, even though they are ironically owned exclusively by doctors. I've attached a picture showing just a few of the calls made so far to get an MRI approved that was submitted by my doctor nearly 1.5 months ago. I've spent literally hours on the phone with Radnet/Rolling Oaks to no avail, gotten bad information from them numerous times and have ended up getting turned around right back to them by my doctor's office and insurance company...because Rolling Oaks/Radnet is actually the place that messed up getting these orders processed. Do yourself a favor and go literally anywhere else besides Rolling Oaks/Radnet for your imaging needs. I promise you will be better off. ***EDIT: After poking a round a bit more in their reviews, this company is literally using paid/fake Google reviews in an attempt to repair their reputation. Other users mentioned it and AI software flagged their Google reviews as "extremely suspicious" immediately when I entered the inforeview. This is actually insane and seems extremely unethical. More pictures attached!***

Had most all my Mri ultrasound and others there they are very good great care if needed try to…read moremake you as comfy as they can. Helpful up and down from the table if needed wait time was not long at all if need help with paperwork they will help

Rough start to my interactions here. I was scheduled for an open MRI, but when I was already being…read moretaken in to the changing area the tech told me that I couldn't have the open MRI machine; it would have to be the full tube. Um, no. That's not going to work for me on several levels. Also, why wasn't this indicated beforehand? The only way I could tolerate an enclosed MRI would be with advance prep. None of this was discussed with me ahead of time. So I wasted a good chunk of my afternoon, taking time off work, only to not be able to get the diagnostic test that I need to move on to treatment. It felt like the whole experience was handled with inadequate communication. Additionally, the tech kept trying to talk me in to "just trying" the other machine. If I had wanted just a traditional MRI procedure, instead of the open option, I could have gone to a different facility. The reason that my doctor booked me with this one was it's one of the few open machines in the area. Additionally, I had indicated multiple times that I have a recording device implanted for a heart condition, and the tech was the one who told me that it won't work with an open MRI. Gee, the doctor didn't think that was the case. Then I was patient-shamed because I didn't have the implant device card on me. I found out later from the cardiologist's office that they mail them some time after the implant - could be several months later. I thought they gave it to me at the time and I was the one who misplaced it. No, turns out that I never received it. Being treated as though I was careless on top of the other inconveniences of the experience did not endear me to this facility. I was pretty hopping mad when I left there, actually. I would hope for a better result on a subsequent visit which will have to be rescheduled after two other doctors confer and get on the same page. Very frustrating!

I highly recommend Dr. Cohen. He is extremely friendly, knowledgeable, and genuinely cares about…read morehis patients. Ever since starting therapy with him, I continue to feel better and see improvement every single day. What has also really stood out to me is how helpful Dr. Cohen and his entire staff have been whenever I've had issues with my insurance. They have gone above and beyond to help move the process along and make sure everything gets handled properly. It's refreshing to find a doctor who not only knows what he's doing, but also takes the time to care about his patients and help them through the entire process. I've had a great experience with Dr. Cohen and his staff and would absolutely recommend them to anyone looking for quality care.

Dr. Cohen is by far the best! He is so knowledgeable in all areas of medicine and if he doesn't…read moreknow, he does his own research to find an answer. He has such a close-knit network of fellow physicians that he can call upon whenever a patient needs. Very helpful when second opinions are needed. I have been a patient of Dr. Cohen's for just about 6 years now. I have had just about every abnormal reaction and Dr Cohen has been on top of every situation. His timely responses to me and his after hours efforts to help definitely make a difference in the patients quality of life. It has mine! I am truly grateful for Dr. Cohen and his office staff. He has some of the best staff around too. Dr Cohen and his staff know every patient without having to read your chart every time. Feels like family!! I had an incident (broken ankle) that wasn't Dr Cohens area of expertise but I called him right away and he made sure I was in the best hands for treatment. He even did follow up with me to ensure I was healing overall, not just leaving it to the foot dr. Dr Cohen truly cares about the whole well being of his patients and I recommend him to anyone. I have referred so many of my own contacts to him because he is the best.

Today was my first time at this location. I've been going to the Rolling Oaks / TOSH facility for…read moremany years. RadNet pushed me toward this location, saying that the Rolling Oaks locale was booked up for all of June and July. Now that I've seen this place, it confirms my suspicions that they're pushing hard to get this facility up to speed more quickly by metering how many appointments they will handle at Rolling Oaks at TOSH. This location didn't work for me for a number of reasons. It feels extra-large and carries a modern, but cold vibe. It can certainly cycle a lot of patients through each day, based on the space in the waiting room, and the changing room and interior waiting area. I don't know how many diagnostic machines they have, which would be a limiting factor. My main challenges with them center around that fact that I'm having a lot of nerve pain issues right now. They're affecting my ability to walk or stand without significant pain. Standing in the queue to wait to be called up to one of the agents was not physically pleasant. That followed more walking than I was expecting, because it's a ways in from the parking lot, and then the waiting room is very large, so that was another gauntlet to cross. Eventually I was the next to be called to check in. I had filled out the online paperwork, but didn't have the time to fool with taking photos of my ID and insurance cards, so that had to be done by the associate at the desk. She also had a couple of forms for me to sign, and took the $40 payment for advanced AI-assisted imaging. If you use a debit card you save 3% over using a credit card. My wait to be called back for the imaging wasn't too long. A pleasant woman showed me to an open changing room. Therein was provided a fresh gown for the waist-up coverage. It's nice that they are freshly packaged for each patient, but they are covered in plastic. That's a lot of plastic bags to throw away each day. I would hope that they are recycled in some fashion; otherwise it's very wasteful. The gown wasn't too small - hooray! The imaging tech was professional and speedy. She apologized for the awkwardness of some of the poses required for the digital mammography. We had a laugh when I commented on the absurdity of what we have to go through to capture these important screening images. Sometimes you have to laugh - making lemonade out of lemons, as it were. All told, the staff members were good to interact with, and the newish facility is very clean. It also just feels massively large, and was physically challenging for me to manage so much walking and standing in my present condition. I longed for the coziness of the old Rolling Oaks / TOSH location.

I want to share my experience here. I came in to get a breast lump checked. The girls were very…read morenice and I also just want to share that Dr Weiss was phenomenal. Her bedside manner and kindness meant a lot. I read alot of bad reviews before coming that made me nervous but I had a great experience. I really loved that I was able to get in for this appt last minute too.

In APRIL I was scheduled for a Renaissance Imaging Procedure, but two times I was rescheduled…read morebecause, "Our equipment is down, we'll call you when it's ready to go!" I heard nothing, so last week, in JULY, I called to ask about the equipment. "Oh, it's fine!" In the meantime, I read some very questionable reviews, so wasn't expecting much today. However, it was a very positive experience! The parking garage attendant at the Four Seasons told me I should use Valet Parking, but no attendant was present, so I returned to the garage. He was very friendly and said I wouldn't even need to have my ticket validated. He would remember me. It was a very l-o-n-g walk to the hotel! Rolando, a Technician with 25 years experience, guided me through the Imaging procedure, explaining each step in the process. He was friendly, professional, and very competent. We even discussed our impressions of the ongoing World Cup Soccer competition. I was impressed!

Ct scan. Great care. Good experience. Not too much more to say. Don't have much moreread more

I have been here multiple times over the years for ultrasounds, both scheduled and a very delicate…read moreemergency one. They have always been very nice at the reception. The technicians have always been very nice, explain what they are doing and are very gentle. They have all been very pleasant in engaging in small talk to take my mind off the stress. A few months ago I had my first ever breast imaging, performed here. I had a breast ultrasound and a 3D Mammogram. They were gentle and kind and told me what to expect before they performed the scans. After the scans they had me wait while the doctor reviewed my images. She came out and explained to me what they found and all was well. An important bit of information I was given is to try to always go to the same facility each year, or make sure you have copies of your images sent to a the next facility you use. This is important so they can compare any charges against the previous year. They did this with my uterine ultrasounds as well.

This facility is a money making machine. Collected over $1600 at time of service after "running it…read morethrough my insurance" and giving me "an estimate"!!!! Only to find my actual responsibility after it was processed was just over $400!!! I'm receiving almost a $1200 refund that can take up to 3 weeks!!! So can I please have the interest on my $1200 that you held for over a month??? Imagine if this happened to 1000 patients.

The Tech in Moorpark does an amazing job on X-rays and CT scans. Results are typically faster than…read moreplaces such as **LA, and much easier to get an appointment much sooner.

Employees are more concerned with watching the Olympics than assisting patients. Horrible…read morerepresentation of Los Robles Hospital and clearly do not work well with the neighboring doctors' offices.

The technician that did my abdominal ct scan was so wonderful.. I told him he is a zen master of…read morecalm and should teach others... the whole process was so fast that when he said "you're done", I said "that's it???" Please give Mark the Zen CT technician a raise!

had PET Scan scheduled. They cancelled on the day of procedure. Rescheduled. Finally got it…read moredone. Went to Dr. to review results. TOR portal not available. No result available to dr. Wasted appt. Staff was great. System terrible.

Tough to get on their schedule for serious procedures such as CT, MRI, PET etc. campus are spread…read moreout in the copy

The staff is gentle, kind and explains things so you feel comfortable and confident. Will always…read moretry and book with UCLA Radiology 1st.

When I first called in to make the appt., the operator was pretty intolerant. Not sure if this is…read moretheir call center, or the actual business answering the phone. The front office staff was not very friendly or helpful. They even seemed annoyed that I was there. The front office lobby was neat, clean and very comfortable. The MRI technicians were wonderful. They were polite, friendly and explained everything to me and told me what to expect. Thank you to the staff in the back part of the office! My hat is off to you!

This may well be my FIRST-EVER NEGATIVE REVIEW!…read more I am enduring a horrible experience...if I could have given a NEGATIVE grade, I certainly would have done so! I have been on Hold with the Scheduling department for 67 minutes...and this was after hanging up following a 45-minute wait earlier today! After hanging up, I called the front desk to complain. They said that they would be willing to schedule my appointment...but my file was SOMEHOW in possession of the Scheduling department so the front desk would not be able to schedule my appointment. They put me back into the queue for the Scheduling department, and it is now ONE HOUR AND THIRTEEN MINUTES since the front desk transferred me back to Scheduling. My referring physician says they have some high-tech equipment for the procedure I need, so I am constrained by 'golden handcuffs'. However, if you require a procedure that does not necessitate any high-tech equipment, I STRONGLY ADVISE you to look elsewhere. Don't avoid this dump based solely on my my experience...go by the experience of all the others who have given this JOKE the LOWEST POSSIBLE RATING! PS I'd like to thank MEDICAL DIAGNOSTIC IMAGING for providing me the 73 minutes I needed to compose/edit this review!!! Now I can hang UP!!!