I appreciate them squeezing my test a CT test on my left shoulder for my dr this Friday thank you…read more not long wait great care helped assist me getting on and off the table

TLDR: Rolling Oaks/Radnet delayed my time sensitive imaging needed for an upcoming surgery to the…read morepoint that my surgery was postponed and it has severely affected my health. What a genuinely terrible facility and company overall. Zero accountability over there for the process of getting imaging authorized by insurance. I'm waiting on a time sensitive surgery and the Rolling Oaks/Radnet has done nothing but delay it even further, to the point that my surgery had to be postponed. This is genuinely rising to the level of negligence on their part, which is quite scary considering they are some version of a healthcare provider. When Radnet needed a clinic note from my doctor, they called the wrong number three times and allegedly left voicemails on it. Then, instead of reaching out to me and confirming they were calling the right number for a publicly listed Cedar Sinai doctor whose direct office number is the first thing that comes up on Google when you type his name in, they just did nothing for two business weeks until I called in yet again to see what in the world was going on... What kind of medical provider doesn't reach out to the patient when there is an issue like that? They literally just gave up on getting my imaging approved yet when I called they said they were still "processing" the imaging order. You can't even make this level of medical negligence up. Want to call someone at Radnet/Rolling Oaks and talk about your authorization/scheduling issue? Great, get ready to have a conversation with someone in the Philippines who has literally zero ability to do anything other than data entry on a computer. Rolling Oaks has outsourced basically every single phone operation outside of the country. Don't believe me? Give them a call and listen to the boiler room in the background. Then be prepared to be transferred to two or three other people within the company, all of whom can't do anything either and it's actually, conveniently, someone else's responsibility... I've used the company in general and this specific facility for years. I will genuinely never use them again for anything going forward. They have delayed my surgery, cost me hours and hours on the phone and left me worse off after all of it. Truly impressively bad on all fronts. I guess it shouldn't be that surprising given their one star yelp rating but I personally have never had this experience with them on the administrative side before this particular exam. On another note, I've never waited less than 1.5 hours for an MRI from them which is absolutely crazy compared to other facilities I've been to. They're local to me and it used to be more convenient than driving to LA but from now on that is what I will be doing. I generally bring my laptop to continue working when I have used this facility in the past but either way, waiting one and a half to two hours for pre-rescheduled imaging is about as unprofessional as it gets. People wait weeks, even months for these appointments and are obviously in pain when they need this type of imaging yet Rolling Oaks wants them to sit in a waiting room for hours after their scheduled appointment time, makes zero sense. This place is a great illustration of how little these types of businesses actually care about patients, even though they are ironically owned exclusively by doctors. I've attached a picture showing just a few of the calls made so far to get an MRI approved that was submitted by my doctor nearly 1.5 months ago. I've spent literally hours on the phone with Radnet/Rolling Oaks to no avail, gotten bad information from them numerous times and have ended up getting turned around right back to them by my doctor's office and insurance company...because Rolling Oaks/Radnet is actually the place that messed up getting these orders processed. Do yourself a favor and go literally anywhere else besides Rolling Oaks/Radnet for your imaging needs. I promise you will be better off. ***EDIT: After poking a round a bit more in their reviews, this company is literally using paid/fake Google reviews in an attempt to repair their reputation. Other users mentioned it and AI software flagged their Google reviews as "extremely suspicious" immediately when I entered the inforeview. This is actually insane and seems extremely unethical. More pictures attached!***

The technician that did my abdominal ct scan was so wonderful.. I told him he is a zen master of…read morecalm and should teach others... the whole process was so fast that when he said "you're done", I said "that's it???" Please give Mark the Zen CT technician a raise!

had PET Scan scheduled. They cancelled on the day of procedure. Rescheduled. Finally got it…read moredone. Went to Dr. to review results. TOR portal not available. No result available to dr. Wasted appt. Staff was great. System terrible.

In APRIL I was scheduled for a Renaissance Imaging Procedure, but two times I was rescheduled…read morebecause, "Our equipment is down, we'll call you when it's ready to go!" I heard nothing, so last week, in JULY, I called to ask about the equipment. "Oh, it's fine!" In the meantime, I read some very questionable reviews, so wasn't expecting much today. However, it was a very positive experience! The parking garage attendant at the Four Seasons told me I should use Valet Parking, but no attendant was present, so I returned to the garage. He was very friendly and said I wouldn't even need to have my ticket validated. He would remember me. It was a very l-o-n-g walk to the hotel! Rolando, a Technician with 25 years experience, guided me through the Imaging procedure, explaining each step in the process. He was friendly, professional, and very competent. We even discussed our impressions of the ongoing World Cup Soccer competition. I was impressed!

Ct scan. Great care. Good experience. Not too much more to say. Don't have much moreread more

Tough to get on their schedule for serious procedures such as CT, MRI, PET etc. campus are spread…read moreout in the copy

The staff is gentle, kind and explains things so you feel comfortable and confident. Will always…read moretry and book with UCLA Radiology 1st.

I highly recommend Dr. Cohen. He is extremely friendly, knowledgeable, and genuinely cares about…read morehis patients. Ever since starting therapy with him, I continue to feel better and see improvement every single day. What has also really stood out to me is how helpful Dr. Cohen and his entire staff have been whenever I've had issues with my insurance. They have gone above and beyond to help move the process along and make sure everything gets handled properly. It's refreshing to find a doctor who not only knows what he's doing, but also takes the time to care about his patients and help them through the entire process. I've had a great experience with Dr. Cohen and his staff and would absolutely recommend them to anyone looking for quality care.

Dr. Cohen is by far the best! He is so knowledgeable in all areas of medicine and if he doesn't…read moreknow, he does his own research to find an answer. He has such a close-knit network of fellow physicians that he can call upon whenever a patient needs. Very helpful when second opinions are needed. I have been a patient of Dr. Cohen's for just about 6 years now. I have had just about every abnormal reaction and Dr Cohen has been on top of every situation. His timely responses to me and his after hours efforts to help definitely make a difference in the patients quality of life. It has mine! I am truly grateful for Dr. Cohen and his office staff. He has some of the best staff around too. Dr Cohen and his staff know every patient without having to read your chart every time. Feels like family!! I had an incident (broken ankle) that wasn't Dr Cohens area of expertise but I called him right away and he made sure I was in the best hands for treatment. He even did follow up with me to ensure I was healing overall, not just leaving it to the foot dr. Dr Cohen truly cares about the whole well being of his patients and I recommend him to anyone. I have referred so many of my own contacts to him because he is the best.

I have been here multiple times over the years for ultrasounds, both scheduled and a very delicate…read moreemergency one. They have always been very nice at the reception. The technicians have always been very nice, explain what they are doing and are very gentle. They have all been very pleasant in engaging in small talk to take my mind off the stress. A few months ago I had my first ever breast imaging, performed here. I had a breast ultrasound and a 3D Mammogram. They were gentle and kind and told me what to expect before they performed the scans. After the scans they had me wait while the doctor reviewed my images. She came out and explained to me what they found and all was well. An important bit of information I was given is to try to always go to the same facility each year, or make sure you have copies of your images sent to a the next facility you use. This is important so they can compare any charges against the previous year. They did this with my uterine ultrasounds as well.

This facility is a money making machine. Collected over $1600 at time of service after "running it…read morethrough my insurance" and giving me "an estimate"!!!! Only to find my actual responsibility after it was processed was just over $400!!! I'm receiving almost a $1200 refund that can take up to 3 weeks!!! So can I please have the interest on my $1200 that you held for over a month??? Imagine if this happened to 1000 patients.

This review is for Dr. Rimma Shaposhnikov and staff whose willingness to go above and beyond to…read moretreat my father with respect during a routine procedure is greatly appreciated. She was efficient, her communicative skills on point, and more importantly patient. Her professionalism and interpersonal skills are one of many reasons I would recommend her to my friends and family. Staff is also knowledgeable as they exhibit a passion for patient care. Thank you Dr. S, Ara

After waiting over 6 months for an appt with Dr. Gupta I received an email today basically telling…read moreme go find another doctor that they cancelled my appointment, AFTER WAITING 6 MONTHS , my appt is Nov 2nd so now I get to go search for another doctor and who knows how long that will be, will it be at ucla?? Hell NOOOOOOOOOOOOOO!

When I first called in to make the appt., the operator was pretty intolerant. Not sure if this is…read moretheir call center, or the actual business answering the phone. The front office staff was not very friendly or helpful. They even seemed annoyed that I was there. The front office lobby was neat, clean and very comfortable. The MRI technicians were wonderful. They were polite, friendly and explained everything to me and told me what to expect. Thank you to the staff in the back part of the office! My hat is off to you!

This may well be my FIRST-EVER NEGATIVE REVIEW!…read more I am enduring a horrible experience...if I could have given a NEGATIVE grade, I certainly would have done so! I have been on Hold with the Scheduling department for 67 minutes...and this was after hanging up following a 45-minute wait earlier today! After hanging up, I called the front desk to complain. They said that they would be willing to schedule my appointment...but my file was SOMEHOW in possession of the Scheduling department so the front desk would not be able to schedule my appointment. They put me back into the queue for the Scheduling department, and it is now ONE HOUR AND THIRTEEN MINUTES since the front desk transferred me back to Scheduling. My referring physician says they have some high-tech equipment for the procedure I need, so I am constrained by 'golden handcuffs'. However, if you require a procedure that does not necessitate any high-tech equipment, I STRONGLY ADVISE you to look elsewhere. Don't avoid this dump based solely on my my experience...go by the experience of all the others who have given this JOKE the LOWEST POSSIBLE RATING! PS I'd like to thank MEDICAL DIAGNOSTIC IMAGING for providing me the 73 minutes I needed to compose/edit this review!!! Now I can hang UP!!!

This place is very clean. Staff are pleasant and helpful…read more Kevin the MRI tech was great and explained everything in detail that he was doing. Would recommend to everyone.

Extremely frustrating experience. Communication was unclear from the start and we kept being told…read moredifferent things. What should have been a straightforward MRI appointment turned into weeks of confusions and unnecessary delays. When patients are already dealing with medical anxiety, the last thing they need is poor coordination. We ultimately decided to go with another facility because we no longer felt confident in the process here.

Dr. Thomas is an amazing physician and I'd recommend him to anyone in a heartbeat! In 2014, I…read moretotally severed my ACL on right leg and needed ACL reconstructive surgery. When I met with Dr. Thomas, he was warm, friendly, and assured me that he would do an amazing job and he did just that! My results were excellent and I haven't had an issue with my right knee since. I recently visited Dr. Thomas for pain I was experiencing in my left knee and he gave me a thorough examination and prescribed an MRI. I have comfort in knowing that I am in the best hands possible, and whatever the MRI results are, I am confident that Dr. Walter will have me back on track in no time! He's very thorough and knows what he is doing! I trust him and his ability to repair any damages. He is also very conservative, in that he will not force you to put unnecessary pressure on your injury that may damage the work he's done to repair area surgery was performed on. Dr. Thomas is one of the most compassionate doctors that I know and he is excellent at explaining any and everything you could ask...one of the main reasons I will choose him always if I need an orthopedic surgeon. His office is about 40 - 50 minutes away from where I live depending on traffic, but I would drive 2-hours in distance just to have him treat me, that's how good he and his team are!

Chelsea the receptionist is extremely rude, for the face of the business... totally unacceptable.read more