We rented a house for about 14,000 for a week. Upon getting there the house had one bedroom with no AC. They didn't fix that til more than 2 days later. The water went out at the house. There was free water running in the garage, the door to our bedroom broker and the lock wouldn't work and without bedroom. st. barts blue tried to bill us for this and would never reply to the voicemails, emails, and messages left for them. They sent a 2nd email to ask for payment with threats. They now threat legal action to pay for the door that we never broke. I asked for Robert to speak with me and he refuses to even once speak to me. They won't return calls and do not do what they say. I offered an amicable resolution to this and they would not honor what they said they would. All they had to do was contact Amex as I did and this would be resolved but they threaten court. I anticipate a counter claim and lawyers involved. I would suggest other options for your vacation. read more