My parents moved to Chapel Oaks several years ago. They quickly made friends and enjoyed joining in…read moreon activities. When my mom passed away two years ago, this community of friends was the saving grace for my dad. His new friends were there to support him and keep him busy. We now have to work around HIS schedule to spend time with him! Before they moved to Chapel Oaks, we worried about them being in their home alone and vulnerable. Now they have a lovely apartment - maintaining independence, knowing that socialization and a card game awaits down the hall! We are grateful to have found Chapel Oaks for my parents!

From the owner: St. Ann's Community at Chapel Oaks is Rochester's premier rental retirement community. Located on…read more14 secluded acres in Irondequoit, Chapel Oaks offers luxury one- and two-bedroom apartments, a maintenance-free lifestyle, and a wide range of first-class amenities. Residents also have priority access to the continuum of care that St. Ann's is known for.

Yesterday I attended a business presentation at Seneca Towers. The presentation was organized by…read moreJessica and Anna who handle social activities and entertainment events at Seneca Towers. They also search for better ways for tenant care. The presentation was led by Ms. Marie Rodriguez, the president of "Happier at Home". It was an interesting event. Marie has been involved in the medical field for many years. She witnessed and experienced the personal care her mother received in her final days. This inspired her to create and form a company that could provide care for the elderly. And by this I mean, "care at home". Home is where the heart is, and by this presentation it was evident that "Happier at Home" goes out of their way to work with their clients.To provide care and help so they can stay within their own homes if having tough times.. In the presentation she went through many of her companies services, and there are many. They do a "free" in-home assessment, approx. 45 minutes. But 1 of many things stood out to me. She made it clear that they go out of their way to keep the same caregiver, medical aide, on the same job for the family, patient. She compares the patients life style, habits to one of her aides backgrounds and training. All of her aides go through a training and certification program. Complete with a background and drug test. Aides, care givers, are taught about fall prevention, senior fraud, prevention,cooking, safety and house keeping. In the home assessment Marie will discuss the basic problem of the patient in need. The health challenge,medication compliance, memory concerns, and transportation. The patients nutritional needs,being isolated, home cleaning and maintenance, medical alert buttons, special phones for the hard of hearing. They offer meal planning and preparation, transportation service, shopping for the patient, house keeping, doing laundry. They also have aides for companionship and mental stimulation. The list goes on! Throughout the presentation Marie answered several questions by tenants one on one. She handed out flyers with information about her companies services and what they offer and how she governs and guides their business. She sponsored a "welcome wagon" with beverages and snacks for tenants and continued to answer questions by tenants. I was pleased that I attended this presentation and impressed with Marie Rodriguez. I think that "Happier at Home" is a well organized business. I wouldn't hesitate to call them!

From the owner: Happier At Home Westside Rochester, New York provides home-based care services to help seniors…read moreremain independent in their own home or place of residence. We provide non-medical, in-home care assisting with errands, laundry and light housekeeping, medical appointments, attending social events, bathing set-up and monitoring, care advocacy, and medication management solutions.Giving compassion, respect, and independence is our purpose at Happier at Home. We thoughtfully match clients with our highly-trained staff that are available from one hour to 24 hours daily. We take great pride in our unique approach and commitment to continuity in care, aiming to keep the same caregiver for each visit. You and your loved ones deserve the sense of security that comes with a trusting relationship.Happier at Home provides care in private homes, apartments, independent & assisted living communities, hospitals, skilled nursing facilities, and rehabilitation centers.

Safe and on time service . Made a reservation. Very easy to make a reservation. Drivers respectful…read moreand helpful. Joanne Bergen

Out of all 5 rides weve had 1 good experienace. My mother is listed an assist(assists meaning the…read moredriver is required to help them in and out of the vehicle) and wheelchair user (she has one funtioning leg). The drivers stay seated in the vehicle and wont even load or unload the wheelchair into the car, They make others do it, including random bystanders. Today when bringing my mother home the driver dropped her at the edge of the yard stranding her there. She is unable to reach the home on her own. Each driver has had to be insistently told to pull up to the house into the drive way and fight with us about driving up the 50ft driveway, expecting my mother to use a walker all the 50ft to reach the vehicle. Furthermore my mother saw bedbugs crawling on the seats of the car. Speaking with supervisors has done nothing but make them retaliate and treat us like crap.

Kelly was absolutely fantastic and I'd give her more the 5 stars if I could! She was so…read moreprofessional and set realistic expectations about the current market, which was extremely helpful. She never tried to talk us into a house and helped looked for red flags during our tours, which was great since my husband and I were first time homebuyers and weren't always sure what to look for in terms of identifying issues. She took the time to explain the house buying process in depth and made sure we had all the information we needed to make informed decisions. We always felt like a priority and that she was looking out for our best interests. I'll always recommend Kelly and will use her again if we are ever back in the market!

I can't say enough good things about Kelly. You will be hard-pressed to find an agent who is as…read moreknowledgeable, supportive, and communicative as Kelly. As a first time homebuyer, I was very apprehensive about starting the home buying process but Kelly was with me every step of the way. She broke the process down for me and was available to answer any questions I had, no matter how small. The window to view houses in this market is very small but I had 0 issues getting in to see houses. Kelly worked her magic to set up appointments for me, even at the last minute. When I finally found a house I loved, Kelly was able to help me craft an offer that was competitive and ultimately got me in my dream home. She was, and continues to be post-closing, professional and supportive. I will be recommending her to everyone I come across that's looking to purchase or sell a home

I lived here for many years and after the original property manager left, it's been a nightmare. I…read morehave requested my toilet seat and shower head to be replaced and they put completed and never change it. Increased my rent and I chose a different lease term. Property manager stated they will fixed it and have nit and also has not returned my call.

I left this rating on google but apparently they blocked it so only I can view it…read more Literally the worse possible place to lease with for starters they tell you to leave a review to be entered into a raffle which most ppl would assume to leave a good review in hopes of a more verifying way to assure being entered. I moved in this place last August and had one of the ladies in the office misplace my first months rent check. We later found out she used my check for someone else in a whole different apartment complex as their security deposit. They sent me a 14 day eviction notice mid September dated two days after the date they actually placed it on my door stating I didn't pay rent when this was my very first time hearing the rent was lost after I gave them this money order in July. It took me weeks of calling Money gram and going to Walmart literally loosing hours at work just to be compensated dollars for my hours of doing research which should have been done on their end. I was told by RAE at the office that I would receive an apology letter upon me providing proof that I paid. After submitting all of the proof RAE tells me she doesn't give out apology letters that's not something she does. So you mean to tell me someone in the office basically steals my rent check after I dropped it off and verified them having it minutes after dropping it off because the office wasn't open just as of yet and you tell me I can't get an apology or even some real compensation? I emailed NPMA several times asking for help and assisted on this situation and no one ever got back to me however they did get my emails and forward them to RAE as if that was making the situation any better. When I asked why no one from NPMA has contacted me I was told for several months everyone in the office was on vacation. I was also told they were going to look into how they could compensate me more literally have heard nothing from anyone in regards to this still to this date. Also in the summer time there is a INSANE amount of insects every where. I also almost every single time have to call the office multiple times to get things done and the excuse if always "I just be running around you know there's so much going on " yet I'm expected to pay rent full and on time . I wouldn't recommend this place to my dogs. They talk a good game just to reel you in which make sense. I have proof of everything that took place as it has already went viral on social media as so many others have said the similar things about the company and so any people were interested whom no longer is. It's been almost a year and I tried to keep silent but enough is enough and wrong is wrong Young black educated health care professional here

Burd Home Health, what a great place to work!!…read more Modern office with great team atmosphere, Burd Home Health makes everyone feel like part of the team and more like family. The work is engaging and challenging, plus we get to help those in need both in the local surrounding area and throughout the region. Great use of technology to give the company a competitive edge, you are definitely working for one of the most forward thinking companies that will soon lead the industry. Best job I've ever had!

From the owner: BURD Home Health is a leading agency for the Consumer Directed Personal Assistance Program (CDPAP)…read more The program allows people who need care to hire their family members, friends, or anyone else they trust as paid caregivers, and the caregivers are paid by Medicaid. Our team assists in registering for the program, onboard caregivers, and manage payroll. We are a verified CDPAP facilitator to work with the Public Partnership LLC (PPL). Headquartered in Rochester, we are currently serving families all around New York and five other states. We provide local in-person support in Rochester and Buffalo and remote support in the rest of the state. Our mission is to help families keep their loved ones out of nursing homes and provide care at home.

I realize they have changed management and are in transition,but many areas need improvement from…read more not enough parking spots ,visitor check in where staff not friendly. Ac not working in 80 degree days, beds in poor repair Weekend staff are not top quality and slow to respond On positive PT and OT are top notch. Hopefully will improve with the new ownership. At this point would not recommend

I delivered 2 comfortable pairs of sweat pants my friend's size after a 6 month search at 3…read moredifferent Burlington Department stores. My friend is 77 and has been there 2 and a half years with a wealth of living and experience he left behind. The Dr. ordered this type of comfortable ware. It disappeared in the laundry. He was left with one tight pair of jeans. A treasured Time Magazine, road atlas book valued at $45 and his sudoku books a professional coached him with to maintain his sharp mind also were gone after Mexican painters arrived at 8:OO in the morning. Patients were forced out into the hall at 4:00 AM to wait and promised nothing would be missing. He is the only friend I know who can solve mathematical puzzles and delivered newspapers driving many parts of the city and suburbs for 26 years. His room mate was missing several shirts, The only item returned to my friend was some business papers pertaining to money for the Nursing Home. Meanwhile he is stripped of his personality as a whole. Employees are more concerned about their hours and the money they can get if they hurry through and get out. It is too much for them to do considerate things for the patient they ARE SUPPOSED TO BE serving. The PATIENTS ARE ACTUALLY PAYING THEM BUT AS IN MY FRIEND'S CASE INDIVIDUAL ALLOWANCES ARE NOT GIVEN, there is only medication and orders from a remote industry which is depersonalizing and does not see his point of view. Things he enjoys owning and takes pride in is clutter to them. The workers overstep his comfort zone over and over. He cries about treasured blankets and comforters in the winter too that go missing.