I have worked at HCR for 11 years. It has been a wonderful organization in which to learn, grow,…read moreand to share in our success as a company (we are an employee owned ESOP). The reason for my review, is that HCR recently cared for my mother-in-law after a total knee replacement, and my grandmother-in-law, after she broke her hip. Experiencing first hand, the quality care HCR provides, makes me so proud. Our nurses and therapists were so caring, professional, and helpful. They really encouraged both my MIL and GIL, which allowed them both to get back on their feet quickly. I'm grateful to HCR for my career, but I am even more grateful for the skilled, caring professionals we have working in the field to provide quality care to people in their homes!!

I was planning to setup home care through their Central NY branch. During the intake process the…read moreworker lied and then denied services. The worker happened to be standing in front of a security camera at the time of the false accusations. A complaint was filed and a recording was submitted. They tried to take back their accusations and offer an alternate worker come out to handle intake but after that we wanted nothing to do with them. I would be extremely weary of this company.

Burd Home Health, what a great place to work!!…read more Modern office with great team atmosphere, Burd Home Health makes everyone feel like part of the team and more like family. The work is engaging and challenging, plus we get to help those in need both in the local surrounding area and throughout the region. Great use of technology to give the company a competitive edge, you are definitely working for one of the most forward thinking companies that will soon lead the industry. Best job I've ever had!

From the owner: We pay family members $11.50 an hour as paid caregivers for a loved one. Yes, in New York State,…read moreyou can hire a family member instead of having a stranger in your home. Take your loved one out of a nursing home and get paid to care for them in your home!

Recently I had a chance to visit Trucare with my manager. Experience great customer service with…read morevery professional management team. Glad to hear, it is owned and operated by fifty percent women.

From the owner: Consumer Directed Home Careread more

My father spent the final 2.5 years of his life at St. John's. While we were initially relieved he…read morewas placed here, we soon discovered that the "community-centered" reputation is a facade. St. John's has dropped from a 3-star to a 1-star Medicare rating, and my family's experience confirms why. Critical Medical Neglect & Safety Risks Dietary Hazards: Despite being a stroke survivor with aspiration risks, my father was frequently served non-pureed food and thin liquids with no staff present to assist. This was a direct threat to his life. Medical Emergency Failure: When my father was struggling to breathe with low blood pressure, nurses dismissed it. They failed to notify us when he stopped eating or when a failed IV attempt left him untreated. We had to insist on a hospital transfer; St. John's refused to call 911, opting for a private transport that took 2 hours. He arrived at the hospital septic and passed away two days later. Hygiene & Infestations: The facility is infested with mice. I witnessed multiple mice running through the living area. The dining room was filthy and plagued by fruit flies. Management & Staffing Issues Callous Management: When I brought safety concerns to an upper-level manager, his response was: "You haven't shared anything that I don't already know. If you want to move him, I have lots of people who would like his bed." Neglectful Environment: Aides are frequently on their phones, ignoring residents. My father sometimes wore the same clothes for days. Residents would beg me for help because they knew the staff would not respond. Lack of Activity: Memory care residents are often left sitting in front of a TV or alone in rooms. There are virtually no activities on weekends. The "Two-Tier" Reality Do not be fooled by the beautiful courtyard or the locked "Day Program" rooms. Those resources and the higher level of care seem reserved for the private-pay or rehab floors. In the long-term memory care unit, the environment is one of "waiting to die." Summary: While a few select nurses, chaplains, and security guards are kind, they cannot compensate for a systemic culture of indifference and unsafe conditions. The funeral director noted that since COVID, "no one there seems to care." I would not recommend St. John's to anyone who loves their family member. St. John's: Do better.

After hip replacement, I went for rehabilitation. Rehab patients and long term patients are…read moretreated exactly the same. Instead of promoting my independence, the lack of sufficient nursing staff caused a lack of autonomy and individuality. Unreasonable wait to be assisted to the bathroom. One time, I waited 3 hours. I waited 6 hours for pain medication because it was "forgotten". Not acceptable. The call button was put out of my reach. Most direct care staff are wonderful and doing the best they can for patients. Meals are simply awful. Not much is made in the kitchen. When the menu said "banana bread", I imagined a fragrant slice. What it turned out to be was a commercially prepared, sealed plastic bag with a greasy piece of something inedible. I self discharged after 4 days. I do not recommend this place. Still have nightmares about it.

Most of the time they get their job right! Today they failed miserably. My nurse was floated to…read moreanother patient without her knowledge, and no nurse was sent to see me as a replacement. I have now not had a wound seen in a week. To boot, recent supplies were wrong- the same wrong supplies they sent once before. They need to crack the whip a little better, w/their supplier. Once they acquired VNS Fingerlakes, my service started slipping. This verifies all my misgivings about corporate mergers. The customer gets the shaft. I will be contacting my wound clinic about today, at opening tomorrow. Addendum: a full 5 hrs after I was forced to use more detrimental supplies, and after a lot of hard work from my nurse, the supply company righted their wrong. Proper supplies, received.

From the owner: We exist to preserve quality of life and independence by providing community-based, coordinated,…read moreand patient- and family-centered care and services.