My parents moved to Chapel Oaks several years ago. They quickly made friends and enjoyed joining in…read moreon activities. When my mom passed away two years ago, this community of friends was the saving grace for my dad. His new friends were there to support him and keep him busy. We now have to work around HIS schedule to spend time with him! Before they moved to Chapel Oaks, we worried about them being in their home alone and vulnerable. Now they have a lovely apartment - maintaining independence, knowing that socialization and a card game awaits down the hall! We are grateful to have found Chapel Oaks for my parents!

From the owner: St. Ann's Community at Chapel Oaks is Rochester's premier rental retirement community. Located on…read more14 secluded acres in Irondequoit, Chapel Oaks offers luxury one- and two-bedroom apartments, a maintenance-free lifestyle, and a wide range of first-class amenities. Residents also have priority access to the continuum of care that St. Ann's is known for.

I feel as tho' I'm in a perfect place to be able to write a Review of Serenity House, in Victor,…read moreNY, as BOTH my parents were residents here and I've been a Serenity House Volunteer Caregiver, since 2000! My Dad, dying of stomach, lymph node and liver cancer spent his final 17 days being cared for by compassionate volunteer caregivers. Our Family members, from CA, PA, KY and SC, were able to come and go, with absolutely no "Visiting Hours". Because there was a separate guest bedroom for Mom, she was able to get some rest every afternoon, napping! My brother even gave Dad his last haircut, out on the deck...some special "Quality Time" together. The days we spent together at Serenity House, as Dad made his "Final Journey", were very memorable. Our daughter decorated her Gpa's room with photos of our years together! We were able to make Serenity House our Family's home during Dad's last days. Because our incredible experiences with Dad at Serenity House, several years later, Mom was actually in the very same room where Dad had died! She was peaceful and 'Ready' to join him. She didn't have cancer or heart issues, but her body had aged considerably. She was able to have whatever meals SHE wanted, or, some days, very little. Having caregivers spend time with her, was so special. Her care was exceptional. Again, Family spent quality time with her, as she declined. As a volunteer, I've come to befriend wonderful caregivers, coming from all walks of life, each with a passion for wanting to care for those in their final days. Family members of residents repeatedly comment, "I wish we'd brought our loved-one to Serenity House sooner!" It's so true, as I know, first hand, what a relief and what a 'weight off my shoulders' I felt once Dad and then Mom, were in the hands of Serenity House's caregivers. I could be a daughter, and not have to worry any longer about their emotional and medical care. Serenity House is such a GIFT to both residents and families.

Just wanted to thank you and all the volunteers at Serenity House for taking care of our aunt,…read moreDiane B, during her final days. It was a great comfort to us knowing she was being cared for by people who knew and loved her. They say that God has a plan - i often struggle with this - but this time I think he got it right. Despite my aunt's confusion as to why she was there, she always knew where she was and she was surrounded by familiar faces. Had she moved to Ludington this would not have been the case. So, thank you again for taking her in, and treating her with the compassion she deserved after so many years of caring for others. Sincerely, Sue & Dave M. Andrew & Lisa B.

I cannot express how blessed we were to have my husband at Hildebrandt. All the staff, including…read morehousekeeping, were kind and attentive to his needs. It was a quiet place after his weeks in the hospital. The doctor took more time with our family to explain his diagnosis than any other provider had done. Although I don't wish this experience on anyone, the Center made it easier on my husband and my family.

If you are reading this, my deepest condolences on your loved one. If you are still at Rochester…read moreComfort care? Please stay there. Any Sales pitch about Hildebrandt is a LIE! This was our mistake, but it was my mother-in-law decision, and her last. Yes, there were some phenomenal Nurses at this facility (Kelly, Jenn, and a night nurse). They were caring, skilled, did their job and had no issues. The girls at the front desk that recorded who entered and who exited the facility, were the only ones who gave me a reason to smile and momentarily take my mind off what was going on. I cannot say the same for the rest of the facility (Nursing and Administration). Every nurse should know their default answer is "Let me check with the Doctor". Every Hospice center should overly use this! If for no other reason, it buys time to think about your answer! if this would have been done here, then this wouldn't be a very negative review. This includes a male nurse that teaches at a near by university. He is highly over-rated. Hospice centers need caring Nurses who continually get to know and understand patients. Even though their stay will always be short lived. This male nurse belongs in a research facility where he can over think all day long, including how he should fold his underwear. He was not caring! After all, if the doctor says give an extra shot has needed! Give it! The first moment I questioned calling an ambulance and having my mother-in-law taken back to the Rochester hospital emergency room took less than ten minutes of entering Hildebrandt. We were given the drama queen nurse. She stated we had to leave our belongings in the hallway and get dressed into Garments because of COVID. When I stated we were out of town, and had our valuables in those bags, she repeated, leave them in the hall! When I asked how long this policy would last, she stated until the COVID test was over. When I asked how long the COVID test would take, she did not know. The Answer should have been only a few hours! Instead she left us thinking the test would take days. When I asked why the COVID test wasn't given back at the hospital to protect the Ambulance crew that transported her, we were confronted by administration and put in the quiet room. During this time her COVID test came back. I then made the mistake of asking the drama queen nurse if my mother-in-law could get some food, mainly milk, or soup that she was still drinking and tasting. Mrs. Drama's nurse obviously did not take her medicine that day. She tripped off-line. She stated they could not feed the guest and immediately went to my mother-in-law and took out her perceived argument with me, out on her patient! She told her "were not going to do anything here to hurt you". She said this to a woman who was having a hard time coping with the knowledge she was dying! This was the first moment, I felt my mother-in-law was in danger at Hildebrandt. I contacted the administration and told them what their drama nurse had done and asked about her qualifications. I specifically asked, does she know the default answer "Let me ask the Doctor". I then asked them to not have her come into my Mother-in-laws room again, as I viewed her actions has a physical attack upon my mother-in-law. This was not done. This set the tone for me and my other half who is thankfully, a Nurse herself. One of us stayed with my mother-in-law for her remaining thirteen days at Hildebrandt 100% of the time. Then we ran into the schizophrenic nurse with more senseless confrontations the Drama queen nurse could only dream of. If we were not cheerful, she would ask if she and her staff were safe. Did we have to say our loved one is dying and stopped talking that day? Did I have to say I was unpleasantly learning the stages of death has they were unfolding before me along with the medical terms such has modeling. When we brought food in that had knives, she went to her administration and said we had weapons.

My Dad just returned home from St. Ann's rehabilitation. What a wonderful facility. The staff were…read morefriendly and kind. The facility is updated and clean. My Dad's is now in better shape than before he became ill. Thank you St Ann's for your dedication and care of your residents. It's hard to find such care especially post covid.

Do not let the catholic front fool you! Bad place due to…read moremore "bad apples" than good! Multiple Nursing staff members are Rude and Disrespectful... and also...not only neglected my family member when oxygen was dangerously low...Twice,.. But Scolded my family member for having the runs or crying.. as well...caught them in the act ....more than once! Tried taking concerns to upper management..Administration ..& VP...they primarily side with their Dishonest Rude staff... PRIOR to reviewing the camera footage of what REALLY took place during any incident!! The Management allow the poor staff those .bad apples...to remain on the floor! Do all you can to keep your loved one away from this facility!!

Burd Home Health, what a great place to work!!…read more Modern office with great team atmosphere, Burd Home Health makes everyone feel like part of the team and more like family. The work is engaging and challenging, plus we get to help those in need both in the local surrounding area and throughout the region. Great use of technology to give the company a competitive edge, you are definitely working for one of the most forward thinking companies that will soon lead the industry. Best job I've ever had!

From the owner: We pay family members $11.50 an hour as paid caregivers for a loved one. Yes, in New York State,…read moreyou can hire a family member instead of having a stranger in your home. Take your loved one out of a nursing home and get paid to care for them in your home!

Very disappointed with the Hospice service in Orleans County. I had a horrible experience which i…read morehope no one has to go through! 24/7 service? Thats a laugh. All they wanted was to send my beloved husband to the hospital! 24/7 nurse! No nurse available when i had a question. Aid service, really? 2 hours in 1 whole week. WOW? Great service! Really? Find alternate arrangements ahead of time. Plan for your future NOW! This is the most important step.

My 91 year old dad having been in unity hospital system from Sep to Nov 2019 either in the hospital…read moreitself or physical therapy rehabs going from being able to walk up & down stairs to finally being discharged unable to stand or get out of bed without mechanical lift per Physical therapy discharge. Was diagnosed with gastric paresis and organ atrophy a fatal diagnosis. Primary physician of 10 plus years stated to me " Your dad should be on hospice care" I got involved with Hospice of Orleans county thinking maybe they would be supportive to both my dad & myself as a caregiver, boy was I wrong. The nurse from Hospice came stated that my dad should be "pre-hospice & they would see him every month". His physician debated with Orleans county Hospice Director about his patients status & discussed all the History and documentation from being his patient and hospitalizations. Hospice medical director visited after discussion , never touched my father during visit instead remained sitting in a chair during evaluation questioning him about what he ate at breakfast & lunch & asked him to lift his legs. Hospice nurse present at that visit also & did nothing except hand the medical director my dads med list . The medical director then talked about changing his medications from what the gastroenterologist prescribed for his condition with in the last month. The hospice nurse called me approx. a week after visit and stated Medical Director would still classify my dad as "pre-hospice". I am a Registered Nurse & have never witnessed such a poor exam by anyone. I called today & terminated the Orleans county hospice service or shall I say lack of service.