I had a ring with a very small band resized by this business. They advised me that with such a thin…read moreband I should avoid getting it resized more than once to avoid visible changes to the ring, and they did everything in their power to make sure I chose the right size. They got it done within a day and I couldn't even tell that it had been resized, there was absolutely no marking visible to the naked eye. The shop itself was small but seemed to have a great selection of unique jewelry. If I ever need a ring resized, or need to have jewelry custom-made I will definitely come to this shop!

UPDATE - under this review the business owner has replied…read morewith complete and utter lies ,I would like to clarify 1 there was not an "employee " as owner is trying to imply ,there are only husband and wife that are owners work here and they verbally abused me after I caught on to their false claims I was NOT offered any goodwill discount other then $20 thrown to me 2 I did NOT ask for any large as they are claiming discount all I asked was to adjust the overpayment I made under their miss leading information about the purity of gold 3. I was locked by the owner in their shop until I called 911 and I have that on record 4.The owner called me names while I was trying to find a resolution,even asking to buy another item so they don't have to refund me ,I wanted to keep the earrings and buy another item if they adjusted the price.all this is recorded on their camera as well as my friends phone ) DO NOT BUY HERE WITHOUT YOUR OWN GOLD TESTER AND SCALE. I was not only ripped off, but it was a truly traumatic experience of verbal abuse and almost being held hostage by this couple,the owner turned aggressive when I politely pointed out the discrepancy . I purchased earrings sold to me as 22k gold. At home, under magnification, the stamp actually read 18k, with the backings stamped only 14k. I went back assuming it was an honest mistake and asked them POLITELY if the can adjust the price or let me put more money toward a correctly priced piece. The owner got aggressive and verbally abusive almost instantly. He threw $20 at me and said take it or he'd keep the earrings and just refund me. When I said I just wanted the price corrected, not a refund because I liked the earrings he started name calling. shocked at his behaviour I decided to just take the refund and leave, he tried to lock me inside the store. He only let go when I started dialing 911; his wife opened the door. He kept cursing at me as I walked out. Verify the karat yourself before buying anything here, AND BE READY FOR HOSTILITY IF YOU QUESTION THEIR PRODUCT . I have documentation of this interaction and intend to press charges for attempting to lock me in and unethical business practices. The have replied under this review with complete lies and it also establishes how they sold 18k gold advertising as 22k ,they will not let you verify any claim they make about their gold so be vary of this business

I saw a flyer for this store back when it first opened. I browsed through it and fell in love with…read morethese beads! They're sort of charm beads and you purchase a bunch, then purchase a chain to wear them as a necklace or bracelet or anklet or whatever. I went to the website of the manufacturer and everything. I was obsessed with them! These aren't plastic or glass beads or anything. They're gold! They had yellow gold and white. So many designs! I had absolutely no "concept" of the price before entering the store. I'm glad they had the white leather barstools lining the display case because once I saw the prices, I really needed to sit down. I guess if I had more money than I knew what to do with, maybe it wouldn't be such an indulgence but considering I can barely afford rent and food...not going to happen.

I'm a huge fan of Concept Jewelry. The store carries a beautiful selection of jewelry including its…read moreown line and other jewelry designers. The best offering is the custom work. Carmen + her team are talented contemporary jewelry designers. When searching for wedding bands, my husband and I found most wedding bands looked exactly the same. We wanted something simple, beautiful and different. Concept Jewelry presented us with lovely, elevated designs that transformed a simple wedding band into something truly lovely (and a cool man-ring for husband). I highly recommend Concept if you're looking for something spectacular and unique.

I have nicknames for them I won't put here and I don't remember their real names. A husband and…read morewife who are down to earth and real. Devon is a small town so prices are a little higher. The back home experience though is worth it. Or if you want no nonsense professionals, they can be that too. They stand behind their product and stand beside each other. For most jewelry needs they get a vote.

My engagement ring was custom made here. My ring consists of diamonds from my Mom's ring, and some…read morediamonds from my Grandma's earrings. These pieces are very sentimental and precious to me. I feel like they did a fabulous job in putting my ring together! My fingers are small but my knuckles are big. I had a couple of sizing balls applied to help with the fit of my ring. I'm very satisfied with the final result. My ring is comfortable and attractive. This store also has a wide variety of interesting and unique jewelry. They have earrings, necklaces and rings, adorned with different gemstones and crystals. They even have rare estate jewelry. There are special treasures to be found in here. I will definitely consider coming back here. I already brought my Dad here to have a ring sized. The prices are reasonable and the workmanship is great!

0227 about 10:30am, I went in to see about a watch battery, alarm system was being worked on(ill…read moreexplain the point in a minute). A lot of the displays were emptied ( probably due to alarm) but it looked like they could be moving or going out of business as the display do not look like the website photos. Chad first said hello & I told him what I needed & gave him my watch. Than this woman joan co-owner, Was extremely UNFREINDLY, there was no hello, no greeting at all. Very curtly told me that if I could leave watch there it may not be looked for a good hr as the battery guy is working on the alarm system & looked at him. "you can hear that noise right" Joan said very sarcastically to me. An alarm going off- so what I was thinking - go about your business as normal. There's no fire, Joan could of gave really good customer service or decent customer service but "CHOSE" not too! Last time there! As a co-owner pretty disappointing, NOT your finest moment AT ALL Joan! (I was in A keg restaurant 2016 in Banff when alarm went off for a good 30min.. big deal still ate my meal.) Typical st.albert small store mentality was what I recd from Joan. Thanks joan for offering any customer service! Good job there! Regards, R.Ross

The one staff member they have DONA is by far the rudest person you will ever meet. From the second…read moreyou walk in till the second you leave she gives you dirty looks and a** comments, that is if she even feels like talking to you. STAY AWAY from this place.

I would give this place negative stars if I could. I went there simply to have a pin taken out of a…read morewatch to get it engraved for my grandma, a Christmas gift, after the engraving I went back to have the watch closed back up, the gentleman that took it apart wasn't there but one of the saleswomen said "no problem I can do it". Well no she couldn't, after an inordinate amount of time spend hammering on it she comes to me and says it's broken. She completely destroyed the clasp on the watch. She claims it wasn't her fault but I do know that a brand new watch will not just spontaneously blow apart. I had to take the broken watch to a repair place and was informed that it was unfixable and that a new clasp needed to be ordered. Now no gift for my grandma until after Christmas. The destroyer lady gave me $50 toward the repair bill. Too little, too late. STAY AWAY FROM THIS PLACE. The customer service sucked from the minute I walked in there until I walked out with a broken watch. Every person I had the unfortunate luck to interact with was rude.

I love going to this store. The service is prompt, and the quality of the merchandise is very…read moregood. You are easily able to get a nice bracelet for a young girl, or an awesome diamond ring and everything in between. This is my family's go to store for gifts, not just for friends and family but for ourselves. John and his family always treat us well. I would highly recommend it as a place to go, I always get compliments and asked "where did you get that" when I wear jewellery I have from his place.

Apparently if you are not dressed up when going in this jewellery store you are not worthy of…read moreservice. My father went in and was completely ignored even though the owner was there and could see him waiting to talk to someone. The owner should know better then to judge a book by it's cover; my dad was busy painting that day and was wearing some old jeans and a shirt but was ready to purchase earrings for $1700 as a gift for my mom on their anniversary. I'm appalled by the lack of service and will be telling everyone I know about this. Horrible customer service.

My wife received a moissonite tennis bracelet as a gift. The…read morelength is to long to fit properly. As far as we know it was not purchased in Edmonton. When I contacted independent to check about sizing smaller they were very helpful and referred me to Emma. The information after a couple emails back and forth was what I asked for. Emma was very professional and giving outstanding customer service. If supplyed with a survey I would give her 10 out of 10

My family has dealt with Independent Jewellers for over 50 years. Our relationship has spanned…read morethree generations. No one in the family has ever had a complaint.

I have a few custom pieces from Fine Line and the quality is amazing. High quality does take time…read morebut they will make sure it is perfect. I have also brought in other items for repair and it comes back looking better than when I bought it.

I had a custom made wedding ring created for my wife. I had it made at another jewelry maker that…read morehas now disappeared. I needed to have the claws fixed so I took it into FIne-Line for repairs. I was very pleased with their service and pricing. My worried they wouldn't be able to help me because it was a custom ring but they were more than accommodating. I will be back. They have some amazing Men's watches in their show room I want to buy.

For any kind of watch repair or servicing, this is by far the very best choice in Alberta! Most…read morerecently I'm looking for a very unusual leather watch band and they find me exactly what I'm looking for at a surprisingly reasonable price. I have used them now for many years with all kinds of repairs, cleanings, and battery replacements; and I defy you to find anywhere better for both service and price. Sincere Kudos to Jim Roohi and his colleagues.

Clock had been problem for years - he fixed very reasonably. Will be bringing him more work.read more