My engagement ring was custom made here. My ring consists of diamonds from my Mom's ring, and some…read morediamonds from my Grandma's earrings. These pieces are very sentimental and precious to me. I feel like they did a fabulous job in putting my ring together! My fingers are small but my knuckles are big. I had a couple of sizing balls applied to help with the fit of my ring. I'm very satisfied with the final result. My ring is comfortable and attractive. This store also has a wide variety of interesting and unique jewelry. They have earrings, necklaces and rings, adorned with different gemstones and crystals. They even have rare estate jewelry. There are special treasures to be found in here. I will definitely consider coming back here. I already brought my Dad here to have a ring sized. The prices are reasonable and the workmanship is great!

0227 about 10:30am, I went in to see about a watch battery, alarm system was being worked on(ill…read moreexplain the point in a minute). A lot of the displays were emptied ( probably due to alarm) but it looked like they could be moving or going out of business as the display do not look like the website photos. Chad first said hello & I told him what I needed & gave him my watch. Than this woman joan co-owner, Was extremely UNFREINDLY, there was no hello, no greeting at all. Very curtly told me that if I could leave watch there it may not be looked for a good hr as the battery guy is working on the alarm system & looked at him. "you can hear that noise right" Joan said very sarcastically to me. An alarm going off- so what I was thinking - go about your business as normal. There's no fire, Joan could of gave really good customer service or decent customer service but "CHOSE" not too! Last time there! As a co-owner pretty disappointing, NOT your finest moment AT ALL Joan! (I was in A keg restaurant 2016 in Banff when alarm went off for a good 30min.. big deal still ate my meal.) Typical st.albert small store mentality was what I recd from Joan. Thanks joan for offering any customer service! Good job there! Regards, R.Ross

Always a pleasure doing business with Linda and her husband. Wonderful family business who make you…read morefeel like family. The repair work is quick and flawless. Thank you so much for your impeccable service!! I have recommended Elegance to many of my friends and acquaintances.

Honest, caring, capable service. Family owned and operated…read more Small shop with large selection. Custom designs and repairs done on site. Beautiful engagement rings. Huge savings because they have low overhead. I wouldn't trust my baubles to anyone else. You can park for free in front of the shop.

I love going to this store. The service is prompt, and the quality of the merchandise is very…read moregood. You are easily able to get a nice bracelet for a young girl, or an awesome diamond ring and everything in between. This is my family's go to store for gifts, not just for friends and family but for ourselves. John and his family always treat us well. I would highly recommend it as a place to go, I always get compliments and asked "where did you get that" when I wear jewellery I have from his place.

Apparently if you are not dressed up when going in this jewellery store you are not worthy of…read moreservice. My father went in and was completely ignored even though the owner was there and could see him waiting to talk to someone. The owner should know better then to judge a book by it's cover; my dad was busy painting that day and was wearing some old jeans and a shirt but was ready to purchase earrings for $1700 as a gift for my mom on their anniversary. I'm appalled by the lack of service and will be telling everyone I know about this. Horrible customer service.

I have nicknames for them I won't put here and I don't remember their real names. A husband and…read morewife who are down to earth and real. Devon is a small town so prices are a little higher. The back home experience though is worth it. Or if you want no nonsense professionals, they can be that too. They stand behind their product and stand beside each other. For most jewelry needs they get a vote.

The one staff member they have DONA is by far the rudest person you will ever meet. From the second…read moreyou walk in till the second you leave she gives you dirty looks and a** comments, that is if she even feels like talking to you. STAY AWAY from this place.

I would give this place negative stars if I could. I went there simply to have a pin taken out of a…read morewatch to get it engraved for my grandma, a Christmas gift, after the engraving I went back to have the watch closed back up, the gentleman that took it apart wasn't there but one of the saleswomen said "no problem I can do it". Well no she couldn't, after an inordinate amount of time spend hammering on it she comes to me and says it's broken. She completely destroyed the clasp on the watch. She claims it wasn't her fault but I do know that a brand new watch will not just spontaneously blow apart. I had to take the broken watch to a repair place and was informed that it was unfixable and that a new clasp needed to be ordered. Now no gift for my grandma until after Christmas. The destroyer lady gave me $50 toward the repair bill. Too little, too late. STAY AWAY FROM THIS PLACE. The customer service sucked from the minute I walked in there until I walked out with a broken watch. Every person I had the unfortunate luck to interact with was rude.

My wife received a moissonite tennis bracelet as a gift. The…read morelength is to long to fit properly. As far as we know it was not purchased in Edmonton. When I contacted independent to check about sizing smaller they were very helpful and referred me to Emma. The information after a couple emails back and forth was what I asked for. Emma was very professional and giving outstanding customer service. If supplyed with a survey I would give her 10 out of 10

My family has dealt with Independent Jewellers for over 50 years. Our relationship has spanned…read morethree generations. No one in the family has ever had a complaint.

I've never been very impressed by this store. It looks old, tired, and has a name that makes me…read moreexpect more. They also own the Paris Jewelry store kitty corner to them in the mall. I brought two watches to get battery replacements and they quoted me $15+GST. When I came back after 15 minutes they told me they couldn't replace the battery in the Skagen. Then the tech couldn't put the back plate back onto my Hugo Boss watch. She had to take it to the sister store to get it put back. They have a 6 month warranty on the battery replacement and I paid $15.75. All in all the experience was quite subpar. They should have recognized the Skagen and told me immediately that they wouldn't be able to do it there. Then they should have gotten the back on my watch on before I came back to pick it up.

I took my watch there to have the battery replaced. The woman took it in the back but I was able to…read moresee what she was doing. She was having trouble removing the back and put it in a vice. She then took some sort of thin edged tool and tried to pry the back off. When she couldn't get the back plate off, she took what looked like a small hammer and started pounding on the blade until the back plate popped off. I had never had to do this when replacing the battery myself and was shocked at what I had just seen. She put a new battery in but could not put the cover back on. After several attempts, she gave it to another person who looked to be the goldsmith and he managed to pop it back in place. I wore it out of the store and less than 10 minutes later, the cover was again loose and only the tension of the band kept it in place. I looked closely at the cover and noticed the edge had been rolled over and only after taking it home and straightening the cover lip, was I able to properly snap it back in place. This business is a complete joke.

I definitely am not always in the market for fine jewelry but when I am I like to pick it up from…read morethis location. Regardless of your age or what you come in dressed like I have always found the service is prompt,courteous,and consistent. The selection is great and there are lots of different styles to appeal to both younger women as well as more mature shoppers. They also have some absolutely amazing sales! Just last week infact I was able to pick up a heart pendant with small rubies in it for 60% off. Whether you are looking to splurge on something for yourself or needing a gift for a special somebody it just does not get any better than the City Center mall Michael Hill location.

SCAMMERS! FATIMA at wem location will scam you and lie to you just to get a sale out of you. I used…read moreto be a continuous buyer of Micheal hill jewelry until my recent experience. I bought a gold bracelet from Fatima and I told her before time I was worried it wouldn't fit my boyfriend as I wanted to surprise him with it. She completely lied to me and told me they have a "plan" where I could come back and get it sized. When I went back with my boyfriend to get it sized THEY SAID THIS WAS UNTRUE AND THIS PLAN DOESNT EXIST!! AVOID AVOID AVOID! These people will tell you whatever you want to hear just so you'll buy! Also she kept giving me wrong pricing and then she tried making me feel like I was getting a good deal when she "lowered" it when in reality it was just the regular price. I will 10000% be taking my business elsewhere for the future. I DONT RECOMMEND THIS STORE TO ANYONE AND ESPECIALLY AVOID DEALING WITH LIARS LIKE FATIMA!