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    SS Auto Group

    5.0 (1 review)
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    Tesla

    Tesla

    (5 reviews)

    I had the opportunity of test driving the Model X, the SUV with the Lamborghini style passenger…read moreseat doors. The ride was okay. I was warned by Shawn that the ride would not be as smooth just because the size of the tires. Within the car I enjoyed the autopilot feature and it was a fantastic feel to have a car basically autopilot me with navigation and only require my responsiveness for lane changes. The passenger seats were spacious. Lots of comfort with all heated seats. Even the passenger. The charge station mapped on the console was easy to locate and even confirm how many spots available. My one beef is the size, the SUV felt more like a minivan for size. It's a bit big for me and the windows are small requiring the dependency to the tech toys. I would definitely consider a purchase, once I figure out the financing.

    Test drove the model Y from this Oakville location, what a great vehicle but unfortunately the…read moreCustomer Service & Sales Team are utterly bad. With the 'we don't need you but you need Tesla' mentality give us a 2nd thought of buying the vehicle and changed our perspective of the brand as a whole. We are not too sure this is only about this particular dealer location, but this Oakville location is overall terrible. Showroom that looks like an old GM C- store in the 80's, customer service lounge that feels like a waiting room at a $40 oil changes off-brand garage, this particular tesla dealership is far from representing the quality of the brand that sells $70K for their cheapest vehicle. Other than a 'generic' follow up email, customer service / sales rep never have responded to any of our questions or concerns. When asked about trade in, instead of giving a respectful answer, the salesperson tells us that they don't really need any trade in, trade in is just the way tesla helping customer to break even with the lien. Break even with the lien??? we don't even have any lien on our 2019 car. Time punctuation is terrible as well, came 15 early from the scheduled appointment as requested by the confirmation 'generic' email, 20 minutes after the scheduled time, the vehicle is still not ready. I'm guessing this all summarized in a team that was compensated by a fixed income, therefore sales lead and outcome of leads and potential customers is not too important for them, furthermore CSI (customer satisfaction) is not what a major concern for them as well. Suggestion is that Tesla should not only concentrate on engineering aspect, but also sales & customer satisfaction. I guess Tesla should start consider franchising their retailers, that by which and certainly know how to manage automotive retail much better than these people and how to maintain portfolio much better for their future brand loyalty.

    SS Auto Group - car_dealers - Updated May 2026

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