Love the service there!! They always take care of me when I come in for service. Very happy & friendly staff-I give them 10 out of 10!! 5 star rating read more

We just purchased a Ford Explorer. Baarath Sritharan is an incredible n phenomenal customer service representative. His customer service is one of d best we have seen. He brought in his personality along, always smiling. He is GOOOOOD. PERIOD! Preston & Phoebe. read more

This is the worst dealership in the history of dealerships! Staff is lazy, and unwilling to help even if you purchased your vehicle through them read more

this is the worst ford dealership in Ontario they are all so lazy and are not willing to do work I brought my truck in for a transmission service and they didn't want to do the full service I asked for and booked my appointment for and left without getting anything done because I will never give these people my business go to Donway ford read more

I took my car in for routine maintenance and to have my summer tires put on and it took 4.5 hours and my front wheel wasn't installed properly. read more

So I was here about a month ago, after a brutal experience at Donway Ford, I decided to give this dealership a try. I called in advance and explained to them what my expectations were...an oil change (on time), completed within a reasonable amount of time (whatever amount of time they quote + 1 hr)...which I think is more than generous. I got there promptly at 8am, and was out of there by 9:30am, for the entire car servicing and a car wash. My only complaint is that this place isn't closer to my house. Seriously, this is as good as it gets from a service perspective. read more

I've been coming to heritage for over three years after continually bad service at Donway. To be honest, the only thing I don't care much about heritage is their logo. That being said, the service folks are amazing. They continually demonstrate expert knowledge of their vehicles and work with customers to keep costs in check while keeping the car on the road. They are quick to offer temporary loaners at no cost if the car is in for an extended period, and don't balk at offering a lift home even if you're slightly outside their usual service region. I'm impressed that they seem to have such young mechanics that are so much more competent than most other shops I've been to... I haven't experienced mysterious scratches, missing parts, or damaged accessories like I have with Donway. Modernize their dealership logo, and you'd remove my only criticism.. read more

I have dealt with this dealership for almost 20 years, both for buying cars and getting service. My parents dealt here too for a long time. Every visit is a great experience, the service folks are helpful, knowledgeable, and friendly! I would highly recommend this dealership to everyone! read more

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Cannot speak highly enough of both Bill, Steve and at Heritage Ford. I had worked through a number of great dealerships such as Erinwood, Parkway, Trillium but settled on one that was an hour away from me, Heritage Ford. I purchased a 2017 Ford Explorer Sport from them and the pricing was far better than what any other dealership was offering me. Extremely impressed, a done deal on the phone, I didn't have to walk in, financing was approved within 2 minutes time by Ella, another great employee. This is my second purchase from Heritage Ford, first being a 2014 Mustang GT. Both good experiences so far and cars were ready and delivered ahead of schedule. read more

Very positive buying experience here. Treated well. Transparent with their pricing. Spent time with me before leaving the lot with my new vehicle - including introductions to the service staff, overview of the components inside the vehicle, as well as under the hood. Recommended! read more

Keep driving right on by, it is clear since they don't have customers why that is....you will get out of there fast but they will overcharge you and work won't be great. I'm not one for negative reviews but gave this dealership 3 tries (foolish me) and never a good experience. Found an independent repair place for future. read more

I don't normally take the time to write reviews of any type for any business however I read them frequently to help make my own decisions. In that spirit, and for all the other people out there like me, I would be remiss not to share my very unfortunate experience with Heritage Ford in Scarborough. I leased a brand new 2013 Ford Edge in December 2012. In April, 4 months later, I shut my driver's side door as I normally would and the entire back window on the tailgate shattered and blew out. I was shocked; luckily my kids were not sitting in the back seat. I immediately called the dealership and, seeing as it was Friday afternoon, they indicated that there wasn't much they could do until Monday and that the part would need to be ordered. I asked if I should come over so they could see it and ensure there would be no issues in terms of covering the cost under warranty. They basically said, "sure if you feel like it". When I got there after driving very slowly so as not keep dislodging pieces of the widow into the back storage area of the truck, the service manager looked at the back window, took a few pictures and told me to bring the truck back Monday. No one offered to tape the remaining parts of the window or tarp over the now basketball-sized hole in the window I was left to do that myself. I was sent away with a warning that it would cost about $900 to fix and that they would try and make it a warranty claim Monday with the warranty office. Long story short the claim was denied while the repair was being done, I was given a number at head office that I could call to try and appeal my own case, which was also denied at which point the dealership, said they would pursue a "goodwill" claim on behalf but that would take a week. Essentially they could not show there was a defect in the window which I guess makes sense since the window was in thousands of pieces though I would have thought that by itself was a defect. I was offered a sad $100 discount on the repair and paid $750 out of pocket. 4 weeks later and the dealer has not called back about the goodwill claim despite my 4 follow-up calls to them. I even tried to speak with the dealerships general manager and I was blown off. To top it all off they broke the latch on the back lift-gate while fixing the window and had to keep the truck an extra day, it still doesn't shut well consistently, the repair was done shoddily leaving pieces of glass all over the back deck and inside the gate between the panels even though I asked ahead of time to make sure that was cleaned out and there are tiny scratches all over the back bumper and paint work around the window thanks to their "repair" work. Bottom line, avoid this dealership at all costs unless being ignored or talked down to when you do get them on the phone and spending hundreds on "non-warranty" repairs to brand new vehicles is your thing. read more