*This review has been EDITED, as the service I received has been TERRIBLE.* My phone was originally repaired on August 23rd, and I was pleased with my service. It soon became clear that my phone was not functioning properly - the screen was not responding, I was using more pressure on the screen, etc. I contacted Caymen, who referred me to the warranty form; it was filled out and approved within a few days. Caymen was able to replace the screen within another few days; it took a little over a week to have the screen repaired a second time. Unfortunately, my phone is STILL NOT WORKING PROPERLY. I have contacted iCracked and Caymen several times. Caymen says he's unable to help. iCracked customer service has been slow and unresponsive - they want to repair my phone for a THIRD TIME. At this point, I know I'm going to have to visit another service provider. iCracked email customer service takes several days to respond and requires several follow ups in order to receive a response. I attempted to call their service number - it is 4pm on a weekday, and they are apparently unable to take my call - the only option is a voicemail. Please do not use this service - you will regret it! *** This was an AMAZING service! I woke up in the morning to a cracked iPhone, and I knew I needed it repaired. I ended up scheduling an appointment right away - I didn't need to leave my house! Caymen arrived and my iPhone was repaired in 10 minutes, AND it was cheaper than a repair at a traditional store. read more

I cracked my screen the day after the Apple Store in Green Hills closed for renovations. So I searched for other options and found iCracked. Based on the good reviews, I made an appointment. The first screen repair for my cracked screen went great. I met with the tech at Starbucks, and the screen replacement was fast and easy. The colors weren't quite right though, so through iCracked's warranty, I had a second appointment and the tech replaced the screen for free. Now my phone is completely broken. I don't know what went wrong during the repair, but half my screen now has a gray shadow over it. My phone overheated and I couldn't turn it back on. There was a super funny smell from it as well (I don't know). The left side of my phone can be popped in and out of the iPhone frame as well. The tech has suggested that the adhesive used on the screen is peeling up from the frame and/or that the iCracked parts damaged my phone's motherboard, so great. They even admit these aren't quality replacement parts. I immediately let iCracked know the first time the screen had the shadow and the phone overheated--via email since I didn't have a phone. Using a borrowed phone, I've been calling iCracked customer service, which seems to be a croweded call center. It's nearly impossible to hear any of the reps you talk to over all the other reps talking to other customers, so that adds to the frustration. The rep told me it was up to the tech to refund me for my screen and replace my phone. The tech says it's up to iCracked. I don't care or want to mediate this between them. I just want a working phone and a refund. Bottom line: don't use this company. They'll shuffle responsibility between the company and the tech as well as basically ignore you if the repair goes wrong. I've been out a phone for almost two weeks and they still haven't even processed the refund for the initial screen replacement. I should have just driven out to Cool Springs for the Apple Store when I cracked my screen. It's more expensive, but clearly you get what you pay for. Avoid, avoid, avoid this company. read more

I was very happy with Perry's repair service on my iPad. He is professional, prompt, knowledgable, and highly skilled. I also thought that his price was great. Nobody wants to deal with a broken screen on their iPad, I was happy to find iCracked and Perry to fix it for me. The repair is good as new, and this was much cheaper than an Apple Store replacement option. Also, Perry comes to you, so you don't even have to make a trip somewhere to drop off your device. I do hope not to need Perry's services again, but if/when I do, I will definitely use him again! read more

What kind of company doesn't back up their repairs? ICracked. Can't believe they damaged my daughter's phone and then are not taking any responsibility to repair it and get it back in a timely manner. I will never use iCracked. read more

iCracked is great! I got a text from Tim with a quote to repair the cracked screen on my iPhone 5s. It was about $130 with tax which is a little less than the going rate, most places quoted $130 without tax. It includes a lifetime warranty and a tempered glass screen protector as well, not to mention that I didn't have to drop my phone off for hours at some random store - Tim met me at work! You'll want to have a work station for your tech to complete the repair. There's a nearby vacant desk at my office which worked out well. The repair took about an hour and now my phone is good as new! read more

Gary was great! I contacted him for a quote and he was very quick to respond. I was able to take my cracked iphone in on the same day I got the quote and he repaired it under an hour which was great since I was traveling just a day a later. He was super nice and super professional. My phone is as good as new. So grateful I found him! read more

Dennis is absolutely awesome. He contacted me within minutes of submitting my request and met me literally in the middle of the night to fix my phone. The pricing was about what I had been told from other vendors but included a warranty. read more

Dennis responded immediately when I requested a quote, and then met me at a time and public location convenient to me the following day. While the repair took a little longer than either one of us estimated, and I was dejected needing the service in the first place (dammit, you good-for-nothin' "bumper"!), he was professional and thorough and I appreciated that my "oopsie" was reversed within 24 hours. You couldn't pay ME to order a kit and try to replace an iPhone screen on my own, what with those tiny screws requiring surgeon-like precision and patience. Talk about a weekend ruiner, if I were left to (fix) my own devices. Thankfully, iCracked techs are around and waiting to help. Muchos gracias. (Just be aware -- though this may be a no-brainer to everyone but Saturday-morning me -- the quote you'll receive over the phone is sans tax. I undershot my cash withdrawal, but fortunately was able to use my credit card via Square.) read more