Okay so where do I even start. From the beginning I guess right , so I went to this store to do a…read moreannual trade in, I have a Go plus plan which is 90$and allow you free trade in especially right now with all these promotions going on. so the shorty guy on the left his name is William he's the retailer I worked with originally, and the taller guy name is Danny. Now Danny is the manager and Danny is useless, When I tell you this guy have no management ability at all they're hiring anybody at this point. If you looking to be a manger just come to this location I'm certain they will hire you especially if danny got the position. So today I was bringing back my iPhone because I finished transferring all my passwords and info onto my new galaxy s25. Now another retailer who was taking care of me , sweet girl by the way she was very nice to me. However as she was checking the phone and took it out the phonecase she notice a crack at the edge of the phone. She stated she can't accept this and who helped me with because they wasn't suppose to that. So I'm gagging now because I can see where this is going, so I say ms I don't remember his name but the gentle that helped me saw the phone and the crack still gave me the phone, he was even going to accept the phone that day I decided to take it home to write down my password and they give you 14 days to do so, so I was like bet so I took it home. She says oh yea this wrong, and long but hold William walks by us and I say oh there he go , that's who helped me. She ok let me go get the manager and she come back with Danny. Now Danny come to me and say yea sorry where unable to take the phone. I'm like kool no problem I'll keep my iPhone 15 plus transfer it back and I'll go. He like ok so u wanna return it, I'm like return what? This is my phone how is that consider a return what are you talking about Danny? I'm like it's ok I'm not tryna go back and court I'll keep my iPhone. That a good phone as well no problem. But the way he was wording his word was making me feeel so uncomfortable, so he call William over. And that when I took this picture. So he ask William did the phone have the crack ? He says the case was on it so it looked fine the screen looked fine. Manger says did you take it out the case. Now William say yes he did and the crack wasn't there. Now if you look at William in the picture he look very sad and guilty because he knew he was lying and wrong he made a mistake where human everyone makes mistakes. But to lie on my expense cause Danny over you scolding you. Now my issue with Danny is when you had to ask him did he take the phone out the case you knew he was lying . And that why you aren't qualified for your job. You stood in front of me and quote manual training script that translated from Spanish to English that you learned on your onboarding. You need to learn your job Danny. But I thank you cause after I left the t-mobile store I went to metro pcs right next door with my iPhone 15 plus and left t-mobile. Now my bill is 30$ monthly unlimited data. So you did me a favor Danny you save me 60$ for leaving t-mobile. Thank you so much. $90 phone plan and to be treated with low class I work to hard I'll go where my money appreciate and the people nice and honest. This store need serious training but this was just my experience so I decided to share go here or don't it up to you. They're just workers maybe next year there be new ones.

Had a great experience with Omar today at the store! He set me up with switching from sprint to…read moreT-Mobile and was very patient with all my questions. Was able to walk out with new phone and Very pleased with the customer service here and the store was clean!

Simply terrible customer service. Or, customer service doesnt exist there. Apparently, At&T hires…read moreidiots and doesnt train them at all, and all they can do is mumbling idiotic things and not being able to assist with anything.

If I could gv this store a negative 100 I would! No one not even the Managers are…read morecompetent!Returned 2 devices w/a store Manager prior to the cut-off day & he never did anything with them! I had to go back to the store 3 days later & they were STILL there. It's been 10 days now & I still do not have a credit in my closed account because once again the installment reversal wasn't put through! Steer clear from this location unless you like to sit in there for hours on end trying to get a resolve!

If i could give them a number greater than infinity I would. The guys there were so patient and…read morewent way above and beyond to help me! I can't thank them enough. Not only are they extremely knowledgeable, but they are also kind and honest! I recommend them highly for any device. Nice to know that quality people still exist!!!! Thank you over and over!!!!

Great experience they are were friendly and really quick I had my ps5 get fixed from here I brought…read moreit in Monday and then had the text the next day that it was ready for pickup on Wednesday would 100% recommend to fix your stuff here don't let all the other reviews change your mind

Giving a 1 because I can't choose 0!…read more I constantly have connectivity issues. Connectivity goes out twice a day sometimes more!! I'm in jersey city and the outage map always says the area is fine!!! It's ridiculous. The 3rd technician I had come out say that for the entire jersey city block they use the same tower which is not nearly enough power/connectivity for a city. I'm tired of having technicians out to just tighten wires and tell me not to unplug the modem to reset. (Says it disrupts the connection too much) I pay for non reliable internet that rarely works. I don't even hook up my phones to the wifi. It's frustrating when I need to be on the internet for work yet the modem disconnects constantly. How do these photos make sense??? Go with food or Verizon if you're planning on getting internet

Takes a lot for me to give a one but to disrespect sooooo many peoples time, and especially paying…read morecustomers. It's just rude and gross and unnecessary in 2023. Came from out of town to return cable equipment since i moved and had to discontinue services. The woman when i cancelled said "just drop it off". Not only was the line management sloppy and non existent, but they wouldn't take the equipment even after i waited over an hour but the line wasn't going down fast and they were closing in less than 15 minutes. Mind blowingly bad

The replaced screen on my standard size iPhone 6 worlds flawlessly. I'm using it now. Was $100 plus…read more$7 tax on my credit card. The guy that does the actual repair was alone at the office. He didn't speak much English, but was an Excellent worker! Therefore 5 stars! The owner asked many questions over the phone about my credit card number address and the like. If this is a professional business Jose, you NEED a card reader! On location where services are performed! Jose was 3 stars, worker was 5 stars Repair is 5 stars.

Jose has excellent customer service. I needed my iPhone back screen to be fixed immediately and on…read moreshort notice. It looks as good as new. He didn't have the cheap part like another competitor offered and provided service at a great price.

Brought my wife's 2nd generation iPad Pro 11in to replace her screen not working properly. King…read moreDigital not only had the one of the lowest prices from the quotes I requested (through Yelp), the work done was top notch! It's been several months now and you can't tell the screen was replaced. No issues with responsiveness, touch sensitivity or anything at all. Highly recommended and will be my first choice in case of future needs.

Take this as your sign to just go to the Apple Store…read more First they placed a Samsung screen on my iPhone 16 Pro Max. Red flag number one! The colors were off and looked terrible, and it had a chin at the bottom. I went back and paid $250 for a proper oled iPhone screen. I was happy with it. I even went back to him weeks later for a screen protector. Everything looked and worked great for 3 months until it didn't. The screen started to glitch when I set it to full brightness then it started to flash and glitch with any movement. Finally my screen just failed. An ideal place would at least have a 90-day warranty or at least try to fix it, especially for a returning customer. He definitely recognized me because I was there 3 times within the past 3 months. Who would want to come back 3 times anyways? He had no intention whatsoever to help me. I asked if he could just check on the screen but he didn't bother answering any questions or concerns. Instead he was rude and I, the customer, had to ask "So how can we fix this?" He wanted $250 AGAIN to make me pay for a new screen. Why would I do that if the first one completely failed? Fool me once. Tuh! He just lost a loyal customer and I cannot recommend this place. You will feel regretful. Just go to the Apple Store so you won't lose out on your money.

0 star for the sacmers! In Newark Ferry str,I brought the company's pc for service and paid for the…read morerepair. They told me it would be completed in 48 hours. They neither called nor texted me. After 48 hours I came to the store and they said that the computer is not ready and that they only found a fault. I took the computer back, they did not return the money I paid them. They are ordinary scamers. If it is urgent and important for you, DO NOT GO TO THEM THEY ARE SCAMERS.

Great service! I was able to get my iphone x screen fixed in less than an hour. Paid about $120…read more(including tax). It would be about $280 at Best Buy and Apple. Yea, you read that right, $280!!! That's more than double. Sorry, not sorry, definitely don't want to spend that much! I was able to score a free tempered glass screen protector too!

This is the BEST place to buy a new phone. They are so nice and helpful! They always make time for…read morequestions and they work with a smile. Really good experience and highly recommend!

Normally I'm not one to review non-food places, but I had the best customer service experience…read morehere. Go see Sam! He will take care of you. So welcoming, knowledgeable, and quick, he's there to help you maximize your options (plans, phones, etc) with Verizon. He exceeded expectations, and I'll always recommend people come to this location for any Verizon needs.

Ray is 100% a professional - I dropped my phone off this morning, checked in on it this afternoon…read moreand Ray showed me the progress, but he needs to keep my phone overnight to fix a part that requires a piece in his other store. He gave me a loaner in the meantime and my experience today has been delightful. I will update my review when I pick up my phone tomorrow to reflect the condition of my device. Ray, thank you for the service today! Updating reflecting on my phone -100% working condition when I handed it in it looked like it'd never work again. Thank you Ray!!!

Amazing service. Owner is very accommodating and knows his stuff. Good and patient tech support.read more

Great service from this mobile repair shop. I thought I had a scratch on my camera lens, but they…read morefound that it was actually just glue and were able to clean it off in a few minutes for no charge! They also repaired another phone where there was actually a scratch on the camera in under an hour for about $35. The guys here are honest and get the job done.

These guys are very professional. They clearly investigate the problem above and beyond what you…read moreTHINK it is. ...They CLEARLY explain the repair costs and Time to fix it. . I had them look at my Kindle Fire's defective charging port and cell phone headphone port. The Kindle was fixed in one hour. The Cell headphone port took more testing, the cell was very old and even though he tried to switch parts with another phone I had, it could not be fixed...there were NO charges for this extra work...I told them I really needed earphones for Calls and Music while working out at the Gym.... I ended up being recommended to buy and I bought a very good Bluetooth earbud over-the-ear set , AMG set it up for me right on the spot........AMG will be my go-to for any mobile product repairs