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    Spruce Mortgage

    5.0 (1 review)

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    12 years ago

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    New England Federal Credit Union

    New England Federal Credit Union

    (29 reviews)

    I've been a NEFCU member since I joined in 1994. It's been incredibly satisfied with the service…read moreand care I've been given. What they lack in ATM's, they make up for in online service and phone access. Pay all your bills online, access you money anytime: FREE! I tell everyone I can: I love my credit union!!

    WHat was a nice credit union is now terrible. Over the last year they have turned into something I…read moredon't even recognize. Having been a member for over 33 years I have seen plenty of good and bad. But what they are now is beyond bad. Do yourself a favor and look elsewhere if you are looking for a new credit union. The lines at their branches are often so long that people give up and walk out before being helped. Their on-line bill paying app has been upgraded to a unreliable mess. Often bills don't get paid. When you call up and ask why the staff tells you that you didn't pay the bill. I've resorted to taking screen shots of it being confirmed. When I try to send them the image they tell me that they can't receive the image to avoid the truth. When you call up half the time you get an answering service who can't really do much. When you ask to have someone call you back who can rarely do you actually get a call. With less than 2 years to go on my mortgage I'll stick it out until then. But once that's paid I'm gone and never looking back. I have yet to find any other people who are members who don't feel the same as me.

    Spruce Mortgage - mortgagebrokers - Updated October 2026

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