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    Jason Lefebvre, RE/MAX North Professionals

    3.7 (3 reviews)
    Closed 9:00 am - 5:00 pm

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    12 years ago

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    Tom Rotella

    Tom Rotella

    (3 reviews)

    Tom Rotella was my property manager for over two years. He is friendly and personable and quite…read moreknowledgeable about the VT rental market. During the two years that Tom worked for me, I was mostly satisfied with his work. Our phone communication was always good; his email responsiveness, however, was not always the best. However, after my recent experience with him, which resulted in the termination of our working relationship, I must say I have come to question his judgement, integrity as well as accountability. Problems arose when I decided to raise the rent in one of my units this past summer and asked Tom to notify the tenants in spring. For months he assured me that everything was fine, the tenants had been notified and, when renewal time came, a new lease had been signed. However, after we failed to collect the new rent amount for several months in a row, I contacted my tenants, at which point it became clear that Tom had never pursued the lease renewal. Tom Rotella has let me down in a big way by failing to have my tenants sign an agreed upon lease renewal with a rent increase, which resulted in their tenancy becoming month-to-month as well as hundreds of dollars in lost revenue. Once I confronted him with the evidence and asked to see the lease, he stopped responding altogether. I wrote Tom one last email, giving him a chance to clarify and possibly rectify the situation. He has not responded to my email to this day. I therefore cannot recommend Tom Rotella to anyone looking for a reliable and dependable property manager.

    Tom Rotella was the third property manager I had for an investment property in downtown Burlington…read more I wish he had been the first. After an extremely negative situation with another firm that I think is now out of business, I was referred to Tom, who got my property back on track and made it profitable for the very first time. He is efficient, courteous, professional and maybe most importantly, ACCOUNTABLE. If you're looking to take care of your tenants and get the hassle of owning rental property off your back, call Tom.

    Appletree Bay Property Management

    Appletree Bay Property Management

    (9 reviews)

    Go ahead and add me to the list of college students and recent grads swindled by this deplorable…read morecompany. After applying for an apartment and paying all the associated fees I learned that the apartment was never available to begin with (it had been rented out before I even saw it). After several weeks of subpar communication with an agent who promised she would find us a comparable or better unit we signed with another company after several failed attempts to find a place. Now after requesting they refund all fees I find out that since I looked at other places and the application is universal for all their units my money is not refundable. So to round out this shit show of an experience I have had my time and money wasted, essentially stolen, by a shady company that seems helpful and understanding on the outside but is a measly cover up for a bunch of crooks. Shameful DO NOT WORK WITH THESE PEOPLE!

    I rented a seasonal camping lot from waterside campground and RV Park in Lewistown. PA. Both Brad…read morethe owner of the company and Dave the park manager at the Lewistown location were both very unprofessional. They refused to renew my lease without any reason. Never provided me nothing in writing. Brad dose not care about PA Campground lease laws and replied "Sue Me". If any of his seasonal campers try to file a complaint with him he tells you to get your camper the hell out of his campground. He has a long list of people who will give him there money for a seasonal site. I feel as of group of dissatisfied customers from both the property management side and the campground side, we should find a way to seek legal action against brad. Study your local and state laws find out which ones he violates and make it known.

    Nancy Jenkins

    Nancy Jenkins

    (21 reviews)

    We highly recommend Kristin Ouellette, a consummate professional, and the team at Nancy Jenkins. We…read morehave had many property transactions over the years and this was the best. We arrived in Vermont the end of October 2020 during COVID19, having never visited before and determined to make this our forever home. Finding Ms. Ouellette was the result of a cold call after reading many reviews about realtors. She got back to us immediately and then it was an almost daily exchange of information as she familiarized herself with our needs and presented options. Our first contract revealed many problematic conditions as we did our due diligence. We terminated the contract and the sellers became belligerent. The team at Nancy Jenkins added their amazing knowledge to the problem in support of Ms. Ouellette. We were referred to additional professionals as necessary and the problem was resolved. We moved seamlessly to another purchase contract thanks to Kristin's focus and confidence. That contract was smooth sailing and we closed on the property early. I highly recommend this team, and particularly Kristin Ouellette - our first Vermonter friend. Thank you Kristin!

    Nancy Jenkins' team represented the sellers in our home purchase, and our experience has been…read morenothing short of a nightmare. Shortly after moving into the home, we discovered extensive concealed material defects that have ultimately cost us over $100,000 in repairs. We found black mold in the basement that appeared to have been deliberately hidden through fresh paint and the removal of carpeting. We also uncovered severe water damage stemming from a second-story balcony, which caused significant structural deterioration in the primary bedroom. The damage was so extensive that we had to completely remove the balcony and replace the rim joist and other structural framing that had rotted away. Much of this damage had been concealed with new trim, siding, and other cosmetic updates designed to mask the underlying problems. We also found newly installed trim covering rotten sheathing, with no building wrap behind it. To make matters worse, when our inspector identified several issues that had not been successfully concealed, Nancy Jenkins' team recommended that we obtain repair estimates from the homeowner's personal contractor, stating that they trusted him. We later discovered that this same contractor had performed much of the work used to hide the defects and provided estimates that dramatically understated the true cost of the repairs. We relocated from Colorado and put our trust in the professionals involved in this transaction. Instead, we inherited a home with extensive hidden damage and an overwhelming financial burden. Based on our experience, I cannot recommend Nancy Jenkins Real Estate. We found the level of transparency and ethics throughout this transaction deeply disappointing. If zero stars were an option, that is the rating I would give.

    Jason Lefebvre, RE/MAX North Professionals - realestatesvcs - Updated July 2026

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