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    Burlington Marble & Granite

    3.5 (2 reviews)
    Closed 10:00 am - 2:00 pm

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    9 years ago

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    Harbor Freight Tools

    Harbor Freight Tools

    (2 reviews)

    The (South) Burlington store is always spotless and so well organized…read more All of the employees there are always courteous and very helpful to answer any questions I have. I haven''t been there for a while and got a 25% off one item coupon that was only good for 5 days before it expired. The one item I wanted, sure enough not in stock. I made another 10 mile round trip the last day the coupon was good and still out of stock. About 10 days later, I got another 25% coupon valid for about 5 days before it expired. I went on line the last day my coupon was valid and the Burlington store had shown the item I wanted was back in stock! Made another trip to the store the same day, only to find out, wrong, it was not in stock. 3 trips and 30+ miles of driving and I've come to realize that you can not trust the Harbor Freight web site for accuracy regarding in/out of stock. I contacted customer service online and they told me to ignore the stock status on the web page because it's often incorrect. The rep also suggested that I just use my 25% off one item coupon for something else instead. Righto! Suffice to say, why then show in or out of stock status on the web page at all and that was my last reply to online customer service. So 5 stars for the Burlington store and it's great employees and 3 stars for a really lousy system where there's an invitation to a customer to come back and buy at at 25% discount when that item is out of stock on an extended basis. =4 Stars average over-all. Home Depot has an equivalent product at a higher price, but, they are in stock with it routinely plus I get a standard Contractor discount there as well. Even the best deal is no deal at all, if the item isn't available to purchase.

    I recently called this store to see if they had a saw in stock. I was told there were two, which…read moremeant only one was available. I realized this is because one is used as a display in the store. I explained I would be traveling to the store from about an hour away and I hoped the saw was still there. Once I got to the store I checked and found the displayed saw but no others. I asked at the front of the store and I was told they had two on order and they would be arriving the next day. I told the two employees I had purposely called their store to make sure the item was in stock and I was told it was there so I traveled there just to get the saw. I really needed the saw and was irritated and told the employees thanks for nothing. I called the store employee who had told me the saw was in stock a moron and I walked out. One employee, a male, followed me outside and said something about returning to the store but I was unable to hear him and told him to do unto himself. I left the store, went to HD and bought their competitors saw. I am all done with the rudeness and terrible employees at Harbor Freight. I have unsubscribed emails and will no longer use their products.

    Burlington Marble & Granite - buildingsupplies - Updated May 2026

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