Rice Lumber seems like a good lumber yard. They offer free delivery and have been very helpful on…read morethe phone. But in the store, employees are frequently not wearing masks. Both times I have gone there was an employee at the checkout counter without a mask on (there were also, incidentally, one or two with masks on). They have some plastic walls partially dividing the customers from the sales associates, but these don't offer anything close to an air barrier, and I noticed that everyone tends to talk at the gaps in the hard plastic anyway, where they can hand one another things easily. The irony is that Rice Lumber has signs posted everywhere saying customers must wear masks. It would be great if they would offer customers the same respect and decency they are demanding from them. When covid fades away, of course, all of this will be irrelevant. But, for now, I'll either go elsewhere or place my orders on the phone. In the meantime, they should just wear masks. It's pretty simple.

From the owner: Family-owned and operated for more than 80 years, Rice Lumber has proudly served Vermont with a…read morecommitment to quality, reliability, and exceptional customer service. Over the decades, we have built a strong reputation as one of Vermont's premier building supply companies, providing homeowners, contractors, builders, and professionals with the materials and support they need to complete projects of all sizes. From everyday building supplies to products for larger construction and renovation projects, our knowledgeable team is dedicated to helping customers find the right solutions for their needs.

AMAZING! That is all I really can say. I was referred to Curtis Lumbar through a co-worker for…read morepellets. I called and not only was the price low but delivery was included! Our pellets arrived Saturday when both my husband and I were away from the house. My husband left a note on where to drop the 3 tons of pellets we had ordered. We were hoping they could get them around to our double doors leading to our basement to make moving the pellets easier on us. Not only did they get them to the back doors they got them so close that we just had to open the doors and move the pellets, but the delivery driver was respectful of our lawn and not to tear it up. We live in Underhill on a hill and when I arrived home was over joyed with the work. We will definitely be returning customers to Curtis Lumbar! Great customer service!

These guys are terrific! So HELPFUL! We are helping kids build a tiny house and they are helping us…read morethrough all the little decisions that we needed to make. They work with builders but were so patient with us!!!!

I walked in knowing I had no idea where to begin with a plumbing issue and walked out with full…read moreconfidence, understanding what I needed to do. Thank you, Will, for your kind & patient explanations. Haven't experienced that kind of service in a very long time.

Don helped me tremendously. He tried different bolts until he found the one that fit. He was…read morecourteous and cheerful and so so helpful.

I rarely shop here, but, made 6 twelve mile round trips over 2 months to try to purchase a red…read moreYUKON 48 inch rolling tool box that's always out of stock. Today 7/10/26, they had one in stock and they'd sent me a 25% off one item coupon earlier this week, because "they wanted me back". So I go up to the cashier and he tells me he has one, but, replies, "this is going to get complicated". I responded, "what is the complication here?" It turns out they will refuse any refund because I am taking this home in a full sized SUV and any damage to it would be considered my fault, period. I see the store manager coming in from outside and get his attention. I ask him, with yet another cashier stating the same policy, how can I know if there is any damage already until I unbox it, ...the cashier hasn't the foggiest idea how to answer and the manager is squirming too. I tell them both, I won't buy anything with "no return" allowed. I tell the store manager I've got a large SUV with a thick dog pad in back. I mention "I suppose you need to inspect my vehicle to see if it meets store approval"? He says yes. He goes out to the parking area and looks in back of my large SUV and say ok, should be fine. So I ask again, will they honor a normal return policy. He stumbles again and says it should be ok, ...why don't you go back in and pay for it. At this point I am feeling like there is zero trust here for a customer and I apparently might be guilty in advance of damaging my purchase. I'd had enough and left there. I refuse to shop there again. The entire staff has an attitude that customers can't be trusted. Home Depot is 180 degrees to Harbor Freight for customer appreciation. All of the employees there are awesome and I shop there quite often. I will be buying a Husky Brand of the 48 inch rolling toolbox at Home Depot. It will be about $125 more than the Harbor Freight YUKON version, but, Home Depot does not treat you like a threat. They appreciate you and are so good at customer assistance. 1 star here for the Burlington Harbor Freight Store. Someone higher in the hierarchy over first line managers have instituted policies that will loose customers and I am certain I am not the only one. If Harbor Freight wishes to reply here, go for it, but, I am doubting there will be any response, given how poorly I was treated and based on what their policies are. Granted, I'm certain the Vermont Attorney General's office would back up any customer who purchased something and got into the mess that I gladly have avoided!

I recently called this store to see if they had a saw in stock. I was told there were two, which…read moremeant only one was available. I realized this is because one is used as a display in the store. I explained I would be traveling to the store from about an hour away and I hoped the saw was still there. Once I got to the store I checked and found the displayed saw but no others. I asked at the front of the store and I was told they had two on order and they would be arriving the next day. I told the two employees I had purposely called their store to make sure the item was in stock and I was told it was there so I traveled there just to get the saw. I really needed the saw and was irritated and told the employees thanks for nothing. I called the store employee who had told me the saw was in stock a moron and I walked out. One employee, a male, followed me outside and said something about returning to the store but I was unable to hear him and told him to do unto himself. I left the store, went to HD and bought their competitors saw. I am all done with the rudeness and terrible employees at Harbor Freight. I have unsubscribed emails and will no longer use their products.

Shady company with Shady business practices. I purchased electrical parts from them almost 2 months…read moreago after the first month they informed me that the parts I ordered had a price increase they demanded more money to ship my parts 2 weeks after they shipped my parts they informed me that the parts are on back order and they do not know when I'll get them I asked for a refund they did not and will not reply they will not answer their phones or their emails

Almost 2 weeks , and no shipping number, no response from voicemail (multiple), and only once had…read moreanyone actually answered the phone. We will be contacting the credit card company and better business bureau.

Great prices and service. They, believe it or not, beat the prices of the big boxes and national…read morechains and provided the personal service associated with a mom and pop business. Could not be happier with them and will use them again for my next project.

My Husband and I have gone back to Planet Hardwood in St. George, Vermont for the second time…read more About 8 years ago we purchased a beautiful wood floor for the main floor for our house. They recommended a very skillful installer who did a fine job. This time we went back to them for a solid wood floor for our bedroom. Again they recommended an installer who did a great job for us. We cannot say enough good things about Planet Hardwood. They have an excellent facility where you can view wood samples very efficiently. They have a huge supply of many different kinds of excellent quality wood. Their customer service and support is the best. They are always available in person or on the phone to answer any questions.

Excellent customer service! Had everything I needed. Such a pleasure to shop at Bibens.read more

This is the only hardware store we go to because the service the environment and the value are all…read moretremendously good.