my business partner and I went in this store looking for internet for our store. we were told we…read moregot the best they offered. upon setup we realized the internet didn't work for our cameras even tho we made sure with Trevor the manager this would be sufficient for us. I called and called the store multiple times as did my business partner with no answer. finally after a few weeks Trevor returned our call and said he would give us better internet and if that didn't work he would refund everything. you guessed it, it didn't work so again we called and called and called with no answer. mind you this is his personal number and the store. I finally went in and they told me they had no idea who I was and that I would need to speak with Trevor who was not there because he was conveniently out traveling. They're now trying to charge me for a service that never worked.

My husband & I purchased 2 new Google Pixel phones in Jan. The Promo was "free" however I am still…read moretrying to get the one phone credited on my account. They have been charging me for one of the phones for the last 4 months and it is suppose to be free. I have been calling Customer Service, which is no help, cannot speak English and I even went in-person to the store where we purchased the phones and was told this will be resolved but still is not. And I was also told that since I purchased the phones in Jan that there is a new plan that came out...Imagine that... I doubt it. The Rep was not making sense and was talking in circles. My bill still shows a charge for the phone. And you cannot call the store directly...

One young kid with clear glasses was super helpful and helped us get in and out quicklyread more

Typical T-Mobile store.... clean, well organized and welcoming! Shout out to Heather, T-Mobile…read moreemployee who was very professional and helpful in assisting me with my phone issues. #SatisfiedCustomer

Unfortunately I had a negative experience with both the purchase of and returning of accessories…read more I was at the store for over 45 minutes today trying to return two wireless charging pads that were not working, the staff at the store also tried them and they were faulty. The asst manager could not refund my funds because he "didn't have the code" during my 45 min lunch time from work. While purchasing the accessories the week before I had to ask the staff member if she was "always this pleasant"; her demeanor was not welcoming or helpful and felt disrespectful. I highly recommend that folks just shop at a real Verizon store. Had I know the difference and level of customer service , I would have made a different decision for the purchase. Don't get stuck with faulty product like I seem to be.

I called Verizon customer service twice to make sure that I was eligible for a phone upgrade. Then…read moreI drove 40 minutes to get there and I confirmed it with the rep in the store. I sat there for an hour, picking out a new phone and having the rep switch all my stuff over to the new phone. I could stomach the $35 fee to make the changes, and the $25 fee to load up the new phone, but then they told me that I wasn't eligible for the plan after all. I was going to have to pay a difference of $400 or get a more expensive phone plan. I felt so cheated! I had them switch everything back and left the store. What a waste of my time! I'm so disappointed with Verizon!

Someone got into my Spectrum account and ported my landline phone number to Tracfone. Tracfone…read morewants Spectrum to send an email confirming my "seniority" of the phone number before they can get the phone number back to me. Spectrum refuses to do that. They gave me a new number and I am trying to cancel my landline, but they say I have to keep service until the end of the month and pay for it because "it is in their terms and conditions". I have spent HOURS on the phone with them trying to get this straightened out and they are sorry, but they can't do anything to help me. No partial credit, no free month of internet, nothing. I guess this should be all I lost in the theft of my identity. But that they can't do anything because it was ported out following the "proper procedures" (even if I have a police report) is beyond irritating. Grrrr. I suppose it's just as well I can't get the number back since it is now connected to someone else.

I canceled my service in April.. Only to be billed again in May for something iI do not have…read more They are telling me I have to pay for May. WTF