my business partner and I went in this store looking for internet for our store. we were told we…read moregot the best they offered. upon setup we realized the internet didn't work for our cameras even tho we made sure with Trevor the manager this would be sufficient for us. I called and called the store multiple times as did my business partner with no answer. finally after a few weeks Trevor returned our call and said he would give us better internet and if that didn't work he would refund everything. you guessed it, it didn't work so again we called and called and called with no answer. mind you this is his personal number and the store. I finally went in and they told me they had no idea who I was and that I would need to speak with Trevor who was not there because he was conveniently out traveling. They're now trying to charge me for a service that never worked.

My husband & I purchased 2 new Google Pixel phones in Jan. The Promo was "free" however I am still…read moretrying to get the one phone credited on my account. They have been charging me for one of the phones for the last 4 months and it is suppose to be free. I have been calling Customer Service, which is no help, cannot speak English and I even went in-person to the store where we purchased the phones and was told this will be resolved but still is not. And I was also told that since I purchased the phones in Jan that there is a new plan that came out...Imagine that... I doubt it. The Rep was not making sense and was talking in circles. My bill still shows a charge for the phone. And you cannot call the store directly...

Went in for a simple iPhone 13 battery replacement; they said it'd be about two hours. I sat and…read morewaited, came back in and asked for an update; they said that they didn't have the battery in the store, so I could either come back the next day or wait for the owner of the store to bring the battery from another location. I chose to wait for the owner because my battery was already swollen and i didn't want to risk it. While waiting, they offered to let me trade my iphone 13 for another one for 20% (around $250) off. I had to get to work around this time so i said sure. I got the new phone and it ended up costing me WELL OVER $350! I had to keep going back because I kept finding ongoing issues with this "new" phone. The earpiece doesn't work at ALL, the GPS hardly works, my charging port doesn't work, and the microphone to actually talk on the phone ALWAYS glitches out. They tried replacing my earpiece, to which STILL doesn't work- they said they'd order a new one, but I refuse to put MORE money into "fixing" this garbage phone they gave me when all I wanted was a quick battery replacement. I DO NOT recommend this store, nor will i go back. I'm sorry for the lengthy review, but the whole situation is very upsetting.

RUN DONT WALK!!!! My first screen repair 1 year ago went…read morewell $400 My 2nd screen repair 1 month ago was a fail $200 Upon repair pickup the phone seemed to work but my back of my phone was cracked and acted like it was like that in which it was not my phone has resided in a case it's entire existence. During the 1st week you could not have the phone plugged in and use the screen as it was glitching and pixelating. 2nd week the phone said water or debris in the port and was never water damaged at any point. Now the screen has a loose connection and will work if you push on the screen. CPR of niles said they have trouble with the replacement of a Samsung s23 ultra screen. This was never mentioned before the repair. And now want $300 more to attempt a 2nd repair out of my wallet. To top it off the employee said I was 2 months out of warranty when it is actually 5 days out of warranty. So inability to repair a s23 ultra as well as math is not their strong point either. So long story short this place ruined a $1400.00 phone and denied any warranty even though it was 5 days past and keep in mind they were closed for the holidays which hampered my efforts to a timely consultation for the malfunctioning repair.

Had to throw out a quick review for this location. Service is usually just ok in my past visits but…read morethis time it was fantastic. I say this because we walked in soon after they opened and there was three people ahead of us. I noticed only one salesperson but assumed there was at least one or more in the backroom or something but this wasn't the case. This young lady was by herself but did such a fantastic job at handling it, it was worthy of a review. I wish I could remember her name but at times she was handling more than one customer at a time and do so more than efficiently. She was apologetic and was pleasant and even smiling throughout our time in the store. Man do I wish I remember her name as she definitely deserves a shout out and even a raise. Excellent job young lady!

Good customer service. Vaughn and the manager where thorough in explaining everything to us and…read moretook the extra time to find us ways to reduce our bill and save us money

Most of the staff lacks common courtesy. They don't excuse or explain themselves before walking…read moreaway mid-transaction to talk with other staff. They don't acknowledge it when they return; just act like there was no interruption. They never apologize or acknowledge it when they've made a mistake. They hold loud personal conversations right next to you when you are trying to hear what your salesman is saying. No manners, no couth, no courtesy.

The rep added insurance to my account with my authorization when I already have it! When I…read moreconfronted the store manager about it he lied to me by telling me it was impossible to add without me knowing. Was unwilling to make it right to my satisfaction. I asked him to give my info to his boss and he said that he would. It's been almost 2 weeks without any contact. I would strongly urge people that go to this store to make sure they aren't adding features to your account without you knowing. It seems like it may be encouraged.

Unfortunately I had a negative experience with both the purchase of and returning of accessories…read more I was at the store for over 45 minutes today trying to return two wireless charging pads that were not working, the staff at the store also tried them and they were faulty. The asst manager could not refund my funds because he "didn't have the code" during my 45 min lunch time from work. While purchasing the accessories the week before I had to ask the staff member if she was "always this pleasant"; her demeanor was not welcoming or helpful and felt disrespectful. I highly recommend that folks just shop at a real Verizon store. Had I know the difference and level of customer service , I would have made a different decision for the purchase. Don't get stuck with faulty product like I seem to be.

I called Verizon customer service twice to make sure that I was eligible for a phone upgrade. Then…read moreI drove 40 minutes to get there and I confirmed it with the rep in the store. I sat there for an hour, picking out a new phone and having the rep switch all my stuff over to the new phone. I could stomach the $35 fee to make the changes, and the $25 fee to load up the new phone, but then they told me that I wasn't eligible for the plan after all. I was going to have to pay a difference of $400 or get a more expensive phone plan. I felt so cheated! I had them switch everything back and left the store. What a waste of my time! I'm so disappointed with Verizon!