My History with Xmission ( and why I couldn't wait to come back ):…read more I had a DSL connection - 25+ years ago. I had to leave them when Cable became mainstream sadly. I am VERY happy to say that even after 20+ years, after coming back to get their High Speed Fiber. I had 1GB at first. I upgraded to the 2GB because of the awesome price. Once I decided to take the leap, it was super easy. I contact them, they helped move my connection from my existing cable provider no problem. I also enrolled in their phone service they recommended. Super painless port over process. Call quality has never had an issue. It took a couple weeks to get it installed which is more on the Local Fiber company and their schedule since it is contracted out for that work. So about a 2 week installation time. ( This was when it was barley available in my area ). Their Service: I was surprised to contact their support and recognize the names of the people I was talking to that had been there over 20 years ago. This is why I went back to them. Xmission seems to take great care of it's employees and it is greatly reflected in customer service. All questions I have ever had they are super educated on and can either speak the "Tech Talk" or make it more dumbed down to help less tech savvy people. Speed: At first I got the 1GB Connection - Tested 980/980 on Speedtest, can't say I could ask for more. Then when available I got the 2GB line. Tested PERFECT to spec. Had NO issues. Just make sure you have the hardware to not be limited by their speeds whether that is your Router or or Computer hardware. All over I can give them a very very strong recommendation for people.

xMission sales rep solicited at our door, despite "No Soliciting" sign. Shoulda stuck to our guns,…read morebut we decided to get fiber thru them. We bought the routers the salesman suggested. They didn't work. We bought higher grade routers as a result. They offered no real improvement over our wireless provider home internet (which is half the price of fiber). The streaming would freeze regularly and speeds seemed no faster than cellular network. Customer service is true to all other reviews. They seemed to care less about our business or helping us, so we canceled within a week. Wish I would've read reviews here before I went with this company.

Dan represents himself as working for Directv He said he could save me money on my Direcv. He is a…read moredealer! He just opened a new account. He took my old receiver! He stole It! Now, I have to pay AT&T for an account I don't even have plus the new account he sold me.a

Dan, the owner/technician, scammed me. I now have hundreds of dollars of charges coming out of my…read moreaccount with no cable at my house. His sales guy was great but no longer works for him because he scammed his workers out of money. If Valley Satellite comes to your door, TURN THEM AWAY.

I've been using Sumo for about 5 months now in Idaho Falls and overall, I'm pretty happy with…read moreit.The actual internet performance has been great. I pay for the 1 GIG plan, and I actually get those speeds most of the time. My partner and I both work from home, and we can do Zoom calls, stream Netflix in the living room, and download big files at the same time without any annoying buffering. It also rarely drops out, even when the weather gets bad.

false advertising, and fraudulent business practice…read more They assured me on the phone 3 separate times that the promo code for the first month free was added to the contract. The first bill shows up with full price for the first month. Customer service refused to honor the promo code, stating "We go by the contract"!

Discovered Senawave as an option for meeting my company broadband needs in 2016 as we initiated a…read moremajor construction effort in SLC. Broadband competitors in the area were going to take more than 5 months to deliver, and cost thousands of dollars in construction just to get us to "day one" of using broadband services. Senawave had us fully functional in 4 days. We've enjoyed more than 99.99 availability, essential in our 14-hour work days and on weekends, despite some occasionally very bad weather conditions. Every phone call to Senawave, primarily to ask questions or to explore adding or relocating service, has been met very professionally, timely, courteously, and with technical expertise. Exactly what I needed. Never a waste of time or energy talking to the technicians and others at this company. They set a high standard for all broadband services companies. And I never felt as if I were being handled or merely being passed along to the next person. I wish I could get Senawave services at my other construction locations nationwide.

The internet drops randomly and will not come back up for hours. We baught a new router thinking…read morethat would help but it did not. I think that this is unacceptable, because nowdays internet is required for almost everything we do.