Have been back to this store several times for accessories and for repairs to our iPhones. Always…read morefast friendly and reasonable. Most recently had my iPhone camera lens and my daughter's old broken/scratched up screen replaced. 5star experience for us...

Went to go get my charging port on my phone replaced and they tried to sell me a new screen and…read morebattery for 270 dollars then they tried to tell me my phone was restarting every 5 minutes after I said no to buying a phone from them. They gave up trying to fix my phone and gave it back went 30 minutes back home phone didn't restart at all these people are trying to scam me

Absolutely abysmal place. I went in looking to open an account and get a new phone with my old…read morenumber on it. First thing they told me is that I'd need to get a new number. I was disappointed but still needed an upgrade so I went along with it. I told the guy I wanted the minimal plan since I'm on a tight budget and he told me the lowest plans go was 75$ a month but that I'd get a free line that my old phone would be connected to. He also told me I could get a free trial of their home internet and that it would wave an activation fee. I thought it was great so agreed. Two days later when I checked my account, the activation fee was still there, the home internet was running me 80$ a month, the "free" line was 55$ a month, the activation fee was still on there, and they offered a cheaper plan. So not only was I lied directly to, but I was expected to pay 4x what the guy told me I was going to. After spending two hours on the support line I got my bill to ONLY twice what they told me it would be in store and all I had to do was return the home internet router they shoved on me. I went back about a week later after finding out I could transfer my old number and return the internet equipment. I should have know though, that they wouldn't accept the thing and I instead had to return it at a UPS store. If you enjoy being conned and lied to by a bunch of red shirt cronies this is a place for you. But if you have any self respect I'd recommend you steer well clear of this place.

As a long time customer of Verizon, I am sorry to say that the Mall Road location is a sorry excuse…read morefor a Verizon store. My husband needed to port a number over from his previous employer to my account and get a new phone. When we walked in the store we were greeted by an employee only to give us a phone number to call because they didn't do that in store. My thing is.. why not offer this service when you have droves of employees stalking the floor walking right by you, when the only help they're being is to hold up the counters. This makes me want to switch to AT&T or help me Rhonda.. T-Mobile. Nothing grinds my gears more than to sit here with employees watching us struggle to get this done. I thought we were in a phone store.. not a lounge. Wish I could've given this a negative 5

Customer Service is horrible. They need additional training. The Rep we tried to work with had a…read moretemper tantrum in front of us and walked away pouting. We had a great experience with Mark when we bought the phones. but he wasn't there.

Worst experience ever! Sales rep was an absolute idiot! We were charged for 7 phones when we only…read morehave 4. We have spent 2 months trying to get this sorted out with hours wasted at the store and on the phone. We should have never switched from AT&T. You have been warned... do not go to this store!!!!

Terrible service. MJ "helped" and was vaping inside the store. Told me he could not help with…read moreeither of my issues. I ordered an iPad 2 weeks ago and it still hasn't arrived. He said nobody is there to help with that nor the billing issues. Then gave me a phone number for "customer loyalty" that I could call. He said they had better hours. I called and no answer so I went back in and asked him to call them for me. At that point someone else came to help and he walked away vaping. Nobody at the store could even connect me to customer service. I asked what the hours were for customer service at the store and he couldn't tell me. Just said it's spotty on the weekend.

Went in today to ask for help with a problem i was having with a prepaid phone upgrade. The young…read moreman that helped me was very professional and easy to work with! Not only did he solve my problem but. assisted me in opening a new Business account. the entire experience was pleasant. I highly recommend the AT&T store on Mall Road in Florence, KY.