Ordered on line. Product received in time via Fedex. I received exactly what I ordered all in new condition. Great prices!

Never received order Sprinkler Warehouse costumer service was useless.They lied that they would have a resolution by the end of the day, and when I called the next day they just blew me off. They got paid FedEx got paid and I received nothing. Sounds fair that the consumer gets screwed. read more

Buyer Beware!!! This company has a lot of good product as long as they can get the delivery correct. We have purchased thousands of dollars worth of product from them. However recently we ordered some product and FedEx was a disaster on the delivery. First they lost the label, then they delivered to the wrong address. So we contacted Sprinkler Warehouse because as the shipper they are the only ones that can get a proof of delivery from FedEx. What they gave us as POD was a joke! And they adamantly refused to refund us! They said it was delivered and they wouldn't do anything about it. Seriously! After spending thousands with them they refused to make a hundred dollar order right for a dedicated customer! read more

If you are a DIYer this is the place for you. Needed to locate all the valves for our 20+ year old sprinkler system so found this place and was able to rent a machine for 48 hours to help us do the locating. Picked up the machine on Friday and because they are closed on the weekend return day was a Tuesday. The machine worked and we were able to locate all 10 valves for our system. Pick up was easy as was returning the machine. We have also used this place to order online and get items delivered to us. read more

Sprinkler Warehouse - Sign on door. - Nurseries & Gardening Near Me - Katy, Texas

The concrete sprinkler head donuts fall apart within a year and company will not replace. read more

Sprinkler Warehouse - Nurseries & Gardening Near Me - Katy, Texas

I ordered through Amazon. Amazon has options for ordering "New" and "Like New". I ordered a new item, for $248 plus taxes. When it arrived I opened the outer box to find the item packaging had been opened and resealed. So what I had did not look new at this point. Someone had it before me. I looked in side and found dust on the outlet transformer. Such things don't get dusty while in the box. Inside the main unit, the proprietary battery pack was installed and there were many finger prints. Side Note: Would you accept a device with already installed battery pack? The pack is proprietary and they cost $20 to buy from the manufacturer. I sent it back the next day using the Amazon label for tracking, dropping it off at UPS. I watched as UPS sealed the box and applied the label. They initially wanted $1.68 for printing the label. I said if they charged me I would ask Amazon to pay me back, and they waived it. The seller, Sprinkler Warehouse, of Katy TX, has the tracking showing I dropped it off. It also shows it weighs 3 lbs. Two problems: 1) They want to wait and hold onto my money until they receive it back. I understand some people are fraudsters, but the only dishonesty here in my view is shipping an item for "new" when it is not as it was when the manufacturer delivered it to them. 2) I sent them quality pictures of the problem. They could have said it was a mistake, refunded straight away or offered a replacement. Instead, they tried to say it is new, and it's acceptable to sell items like this as "new". The conversation even involved them suggesting it was like buying a car someone else had a test drive in. Well I'm sorry but it is not like that. Both Amazon and the seller would not refund until the item they sent me as new was back in their actual possession. It was not the new item I ordered. And they did not accept responsibility but said it was ok to resell items for full price as "New" - that's the point here, if you want to sell previously sold, returned goods, you should list them "As new" or "Like new" (which Amazon does have a listed price for on this actual item) So, buyer beware. Note: Copies of correspondence available if Yelp needs them to validate this review. read more

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Do not buy from this company! I spent over 200.00 on an order. This included two rolls of wire. One of the rolls was not wrapped. Not even taped. How do I know this wasn't a full roll. I also ordered 1 1/4" clamps, thinking that would be the max size. They sent clamps that were for max size of 1 3/4". Everything was shipped in one box causing the smaller items to come out of their packaging. Horrible customer service. They charge a restocking fee and I would have to pay shipping to return. read more

Don't pay for priority processing! With this company, it's a waste of money. I ordered 15 parts with threaded ends. I received 5 of what I ordered and 10 of something else with plug ends. This company never answers the phone when I call. I've sent two emails to the email address they list for customer service. No one has responded to either. I've given up on ever getting what I ordered. read more

Sprinkler Warehouse - I should have received 15 of these. I only received 5. - Nurseries & Gardening Near Me - Katy, Texas

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Terrible customer service! I have called several times about a a shipment that was partially delivered and can only get to voicemail which says " sorry voicemail is full!" The website is not the least bit helpful as the "chat " is only preset questions that end up telling you to call. No one answers so it goes to voice mail... Awful! read more

They sent used or defective returned products!! Beware of this company. I have ordered in the past and thought something must be up, but this proved my thoughts. The sprinkler heads were returned defective parts. What a waste of time and energy. Someone must have know what they were doing too. read more

Bought some sprinkler heads but did not install them immediately. Found two of them to be defective. Initially contacted them about a month later. Reached out again and was told I needed to have contacted them within a few weeks to have them deal with it. At this point I need to pay shipping to and from for warranty work. Not worth it. Test things you order quickly so you can contact them if things don't work. read more

As far as having someone available for technical service, it's non-existent. I've been on hold for at least 10 minutes two times back-to-back. No one's picking up and there's no message saying how long I should expect to be on hold. Very frustrating experience. I hold the product I've ordered makes up for their poor service!!!! read more

What the hell happened to this place? Since they relocated to Katy they no longer have customer service counter sales? All the negative reviews no one answers a phone, no response to voicemail and does not acknowledge emails. Working in the field I don't have time to chit chat in 100 degree temperatures. Time is money. This is ridiculous. read more

Be very careful about buying from Sprinkler Warehouse. I thought this company would have integrity but recently had to return a product as it did NOT meet the product description. This company purposely lied about a product being damaged so that they could collect a restocking feed! Give yourself a favor and find a company that stands behind their customers vs having unethical business practices. read more

Following a freeze in Missouri City TX our Pressure Vacuum Breaker cracked because of water that was not purged from the housing. I went on You Tube to find a method to repair the unit myself and behold, a presentation by Sprinkler Warehouse provided an excellent overview on the hardware and process for Pressure Vacuum Breaker replacement and protection steps to prevent another cracked unit. The folks at Sprinkler Warehouse were great and had everything I needed in stock. I highly recommend Sprinkler Warehouse for all of your irrigation equipment. read more

Sprinkler Warehouse - New Pressure Vacuum Breaker installation from Sprinkler Warehouse - Nurseries & Gardening Near Me - Katy, Texas

The exclusive purpose for me purchasing these pumps as to remove water and expel that water; however these pumps do not hold the water until you engage the pump handle and instead the water runs out. I reached out to Sprinkler Warehouse for clarification and they even confirmed the expected use and mechanics of these pumps however advised that the rubber washer might not be installed properly. Upon further inspection, the plastic tube for both pumps i purchased are slightly bent--perhaps from heat or how they were stored. I attempted to return and explained the defective nature of the item and they denied the return citing their terms and conditions without further explanation. I assume they denied the return because the item was considered used; however used one time and confirmed as defective. Even in new condition, Sprinkler Warehouse's "easy return policy" is anything BUT easy. You complete a return request and wait for their response which requires an addition email for further instructions. You are required to pay for return shipping however that not it. They charge a 20% restocking fee and deduct their original shipping costs. Bottom line, if you receive a defective or unusable item, you'll still end up paying a significant portion to return the item if they even accept the return. Unless Sprinkler Warehouse is the only place to purchase these items which is doubtful--I would highly recommend buying these items from Amazon or other similar retailers and avoiding this seller. I tried ti support a local--non Amazon Giant Retail business and paid the price. Would never unless absolutely necessary do business with this retailer again. Deplorable customer service and it's not like their prices are the most competitive. read more

Sprinkler Warehouse has provided me with fantastic mail order sprinkler parts service. They have excellent selection and prices, quick shipment, and great customer service in the rare events when I need it. I don't buy sprinkler parts anywhere else. read more

I am a Huge Sprinkler Warehouse fan. I replaced 51 valves, some that were "rainbird", and some that were an off brand (that I regret installing). Sprinkler Warehouse has the "Best" prices and fast shipping (that is free if you qualify). I need quality, value, and fast shipping..Sprinkler Warehouse delivers on all of these, and has "Great" customer service....look no farther...Sprinkler Warehouse is the "BEST"...across the board !! These guys Rock !! read more

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Apparently this company has been hit hard by COVID, as response is non-existent at this point. Order arrived incomplete and one of the valves was broken. Email sent 17May was finally answered 25May with a promise to ship replacements, a month and 3 followups later, still no package and no response. Hate to kick somebody when they are down, but please at least put some kind of banner on the website to inform people. So we've paid for something we've never received and the client is furious with us. read more

Sprinkler Warehouse - Ordered 6 valves, 5 are missing the adjusting knob and 1 is sheared in half. How is that even put in the box? Who knows where other half is. - Nurseries & Gardening Near Me - Katy, Texas

I ordered a new Irritrol RD-600-EXT-R sprinkler controller from Sprinkler Warehouse and was concerned about the 5 year warranty. They let me know the unit was manufactured on 03-19-2022 so it still had 58 months of the 60-month warranty. It arrived a week ago (much sooner than scheduled) and I installed it today. No issues. The last one lasted 20 years. I had ordered a new one off of a seller on eBay who said the unit was new but it was nearly 3-1/2 years old so I returned it. If this one last 20 years that will be great. I too found the review of the VPB useful and I noted when I replaced mine last weekend that the key is to make sure the 2nd rung of the spring is below the poppet so when the spring is compressed the unit will not leak. read more

Excellent place to get what you need in sprinkler repair. This place is the real deal. Online order is painless. Going to there store is more fun at least it was for me. Not a very large show room but they will have what you need! All the best. Pat Willcox read more

They said they had the part and would ship and be delivered in two to three days. They did not bother filling the order for three days and then not shipping it through the shipper I picked and paid for. I will never use these guys again. Oh, by the way, still don't have the part. read more

Not sure why the bad shipping reviews are below, but it almost made me second guess my order. I decided to give them a call just to verify who, what, where and how. Glad I did, the customer service rep that answered was patient, knowledgeable and laid any concerns I had to rest about shipping and returns. I was placing a large order with over 400 items, an expensive job, and a lot of money riding on it. They shipped exactly when they said they would and all but one of my items was in stock and shipped the same day. My suggestion to those having problems with shipping: call after you place an order to ensure all your items are in fact in stock, one item can hold up the whole order. The customer service rep said "we like to ship everything all at once, and we will wait on this item to come back in stock then ship". I asked them to drop the back-ordered item and my order shipped that day and arrived 3 states away 4 days later. Try them out, call them if you have concerns, I saved almost $700 going with these guys vs big box stores. read more

I ordered a controller from them and it showed up on time and was correct. Where I ran in to problems is with technical support which I needed. I have tried for four days sitting on the phone up to one hour with no answer. Even on those occasions where it said I was first in line I waited 45 minutes with no answer . They simply do not answer their phones after trying for four days. If you need technical support or customer service this is not the company you want. . read more

The customer support at Sprinkler Warehouse is always top notch. They have a wealth of product knowledge and are friendly to call. I like supporting them because they are a locally owned company in Houston. I have always received my orders correctly and on time. I would recommend them to anyone looking for sprinkler systems supplies and repair parts. read more

No customer service. I ordered some rotary heads. The heads are defective. Said could not do anything because some were installed. Poor Poor customer service. Do not buy from Sprinkler Warehouse! read more

I don't recommend this company. I bought a fertilizer injection system from them and received it promptly. However, there were no instructions with the product and there were a number of installation steps that weren't mentioned in the description online. When I tried to get support, they never answered the phone or my emails. I was able to finally reach someone through online chat, but then they never followed up on our conversation with the info they had promised. They did waive the restocking fee since they were unable to help me resolve the issues with the product. However, my client has been waiting for over a month for their product, and I'm out the cost of returning the item. In short, customer service for this company is TERRIBLE!!! read more

Not a good place to order from. I had problem with order, they never answer phone. Also, Policy says 30 day return. I used online form, but they sent email "return denied" with no explanation and no one to ask why. read more

Wish I had read recent reviews before ordering- looks like my experience is far from unique. Seems like a previously good company that has tanked. Was initially drawn in by the prices - which seemed competitive. TIMELINE: 06/19/2020 My order of 3x valves shipped the same day it was ordered and arrived 4 days later (06/23/2020). Strong start. Cost: $53.49 + 16.07 S/H + 4.95 tax = $74.51 But that's the end of anything positive. The valves arrived in a bubble mailer bag with minimal packing - clearly had been banged around and together. They also omitted 2 handles for the valves (everywhere else they are sold with knob included). *Looks like this same lack of care has happened to others per Yelp reviews. 06/23/2020 Emailed customer service re missing control knobs 6/26/2020 Emailed customer service again re missing control knobs (2nd attempt). 06/29/2020 Emailed customer service again re missing control knobs (3rd attempt). 06/30/2020 Called customer service. They had received emails. Intentionally only send one control knob when multiple valves of same type are ordered. But they will send the 2 additional knobs out. (These were never received). Eventually gave up on the knobs and took the valves up to our cabin to install. Found that they leaked/did not fully shutoff. Unclear as to cause, but were not functioning reliably despite having bought heavy duty valves. Suspect that they were damaged in shipping from lack of packing/care. 08/03/2020 Email customer service re defective valves requesting refund 08/06/2020 Call customer service re return of defective valves. They had received email. They will issue an RMA via email and we should send back. Claim we are JUST within their 60 day return window- what a joke. 08/10/2020 Tracking shows they received the return. 08/12/2020 Email to customer service requesting status of the refund. (no reply). 08/13/2020 Called customer service. Unaware it has arrived. Person responsible for price matching/exchange policies is out of the office for the week so that isn't an option. 08/14/2020 *Refund is credited back to the credit card but no notice of this nor explanation of amount. 08/26/2020 Email customer service regarding status. They reply same day that the refund was issued 08/14 and a non-itemized invoice showing a $46.74 credit with no explanation. I'm assuming they charged us a 20% "restocking fee" on the defective items. BOTTOM LINE: Huge waste of time and energy dealing with this company and TERRIBLE customer service. They seem to actively ignore communications that they don't want to deal with and cut any corner they can. If you are considering buying from them for some marginal price savings, it will not be worth it. read more

This company is lickety split when ordering. When you have a question they answer fast and with great courtesy. Highly recommend them for your sprinkler outdoor plumbing needs They do need to stop using USPS for shipping. Not as crisp as other carriers. read more

Spoke to sales rep about irrigation valves. Was told that an auxiliary "handle" that used to come with each valve was now reduced to one handle per order. ok with me. Get the order and no handle. Parts appear to be fine (aside from the missing handle) and the shipping was fast. So, if the illustration of your part is what you want, go for it. If you're counting on a verbal explanation to solidify your choice, you may want to reconsider. read more

This place is amazing. Completely amazing. Except they aren't open on the weekends. When the weekend warriors are struggling to fix their system :) Competitive prices. Friendly staff. Great showroom. Ability to purchase online or in store(credit only) makes this place my go to for sprinkler related items. Stop going to lowes and Home Depot and paying double for what these guys have it for. read more

Very, very bad business. I ordered two fuses and even paid extra to have them shipped out first. I only received 1 fuse, so I emailed them a week ago about it and no one has responded. When I try to call, I get a message that the voicemail box is full. Luckily I had some shipped to Home Depot and they arrived in a timely manner. Very disappointed in this company and their customer service. read more

Sprinkler Warehouse - My one fuse instead of the two I ordered - Nurseries & Gardening Near Me - Katy, Texas

Ordered irrigation parts. The shipment arrived missing an essential part that was paid for. Impossible to contact company. Tried phone but put on hold for over two hours with no answer. Tried chat with no response. Sent email to support. Nine days later still no response. Avoid this company. read more

While I was happy to find a product to repair the spin down filter on my irrigation system, the product that arrived did not fit. The return policy for this company is one of the least friendly I have seen anywhere. Unlike Amazon which covers free return shipping, this company makes returns a profit center by first charging you for return shipping, then deducting a 20% restocking fee and then reducing the refund by the cost of the initial shipping that the customer paid! I do not recommend doing business with this company. read more

Buyer beware. I paid extra to have my order prioritized early in the day. They show you how long you have to place an order for it to ship same day, and I was many hours ahead of that. I did not see a shipping notice as the day was ending, so I contacted them. They told me one single item was on back order, so they wouldnt be shipping it out for a couple of weeks. So to be clear, I paid extra for it to be dealt with urgently, and expected it to ship out same day. They didnt even bother to contact me to let me know that it was going to now be a couple of weeks. I asked if they could send everything else, and then ship the single back ordered item once they get it. They said they could not. So I asked to cancel the entire order; to which they quickly agreed to ship everything they had and send the missing part later. No refund on my order priority payment. They did send me everything in the order, so thats the only thing to their credit. But now we are at the point where one of the rotors I bought stopped functioning. I ordered over 30 of them, and only one is bad. Well buyer beware, they require you to pay shipping both directions for a warranty replacement. This device is only a month old, and is warranted for a year. However, its only a $10 part. So its more expensive to pay to ship it both ways than it is to just buy another. I found a place close to my house that has all the same products these guys have, and their pricing is actually better. They wholesale to irrigation professionals, so they have anything I could ever need. They're easier to deal with, cheaper, and if I need to replace something I can just walk in. This one large order from Sprinkler Warehouse is definitely going to be my last. If you are considering using them I highly recommend finding a place local to you instead. read more

I received one order successfully but my second did not arrive even though USPS tracking said it was delivered. I tried emailing SW three times with no answer. My part is literally less than $1 (plastic nozzle insert), and I paid for expedited shipping. There is no phone number listed even though there is a section labeled "call us", and the chat window never has anyone attending. It surprises me that they've shut down all of their support functions. Such that they might be struggling with the Covid-19 epidemic or is perhaps in financial trouble. read more

Their prices and selection is good. The service is HORRID. Some of the WORST I've ever experienced. Trying to reach customer service is a nightmare, often hold times exceed 45+ minutes. And when you do finally reach someone, their phone connections are so bad you can not understand anything they are saying. They also frequently give wrong information to your questions, causing you to order items that won't work with your system or are completely redundant and not needed at all. Then when you need to return those items their policy is a 20% 'restocking fee' that you have to stand your ground to get out of. Placed an order for sprinkler heads on 6/15. Website said 'in stock' and phone hold message says 'orders placed before 4:30 CDT are shipped same day.' According to confirmation email from them my order was received at 2:36:05. Today is 6/17 and order still not shipped. Waited another 35 minutes on hold to inquire: "Oh we are out of stock on those" This company sucks. All in all, if you're sure of what you need and don't have any questions or need ANY kind of service you'll be OK. If not, God help you. read more

Worst shipping, Worst customer support. False data on site,. Two consecutive orders messed by this company on shipping and handling. In Spite of paying two days shipping for an order i did not get it for 10+ days. Second order, was in processing for four days., and when asked they simply say that one of the item is not in stock, which the website says clearly that it is in stock. read more

Ordered a few parts from them because of their huge selection and good prices. Sadly they mailed the package even though I paid for Fed Ex. Since I don't receive mail at my address it was returned from them. After spending over an hour on their chat (phone was busy) they agreed to ship the order out to me fedex. Instead they refunded me for the parts but not the shipping. In fact they increased the shipping charges. They agreed to refund my shipping charges after 2 more phone calls. Now I have no parts wasted a ton of time and have to resource the job. Huge waste of time guys. read more