When everyone else in Rochester said no, Dan said yes and helped me replace a bunch of windows in…read moremy basement in my new home that was long overdue. The price asked and quality of work was better than expected on both fronts and much appreciated, he made getting through the winter tolerable and my basement now has much needed air flow!

From the owner: We are a family owned and operated window and door installation company, we offer quality windows…read moreand professional installation at a affordable price. We serve Monroe and surrounding counties.

All I wanted was an estimate to replace a shower. The bullshit line "you wife has to be there" …read more.. this is a tell tale sign to RUN from these clowns. Vinyl Outlet pulled the same crap. Good God.

We had our entire front windows replaced by Braymiller Builders…read more Its been an amazing decision and have had 0 complaints. Especially because this a local company we can support. The rep was nice,answered all of our questions. Above all professional. The cost itself was within my expected range and its definetely good quality. We are actually saving money each month from the efficiency of the windows. Especially winter. Going to eventually get our bathtub redone by them when we can. Would recommend to anyone

My $9000 window continues to disappoint me. Looks as though even the structure is threatening to…read morefail at this point. Lower right hand side clearly appears to be kicking in. Probably due to the window not having the lower supports that most bow/ bay windows have installed. Thanks again Modern Window.

Edit: After calling Modern, Jessie the tech guy, came back out and made some repairs to the strike…read moreplates and adjusted the door so that it closes without a noticeable gap. The strike plates were given longer screws that made the deadbolt a bit more secure, but I addressed that the door lining/casing needs replaced from the amount of wood removed from behind the deadbolt. Jessie took pictures and said he will show them to his boss. The clicking noise at the door jamb was finally addressed by the tech to discover that there is a broken spring in the door jamb and the entire door jamb will need to be replaced. Again, I was told a piece will need to be ordered and customer service will be in contact. Jessie wrote on the order form about the door jamb, but only said regarding the lining/casing, he will show the pictures to his boss and talk to him about it. I purchased two doors (front and rear entry doors) in the Spring of 2021. We paid $4,260. We were told the doors have free lifetime service and that the company is accredited with the BBB. Sounded great! They were installed in August of 2021 and I've had nothing but issues since. First, I noticed that there was a 1/4" gap at the bottom of the doors. When I called customer service, it took nearly a week for the techs to come out to simply remove a piece from the door jamb that protects it in shipping. Next, we noticed the front door had a slight gap at the top. Call to customer service, another two weeks goes by before the techs come out to place a couple of silicone pieces around where light is peaking through and they move the strike plates so the door closes tighter. Third call to customer service, the silicon draft stopper at the bottom of the door has completely ripped off. Techs come two weeks later with the wrong size silicon draft stopper and later the customer service says it'll be another two weeks to order the proper size part. Meanwhile we have to slam the door shut to secure it and the bottom door jamb has a weird clicking noise. Finally today they were here to install the proper sized draft stopper and we discussed slamming the door. They moved the strike plates back to the original screw holes and blamed the gap at the top for being that the insulation is too short for our door, and a guy named Chris that can properly assess the situation and place a thicker piece of insulation in the doorway will call. They also removed wood behind my deadbolt strike plate when they repositioned it. Now one of the screws is only 1/2" into the wood and not secure at all. I'm LIVID! I called customer service and told them, "I need someone to come out that knows what the f**k they are doing!" And the answer I got, the guy I need, Chris, isn't in till next Tuesday. There's been four different techs that have come out, and I swear they don't communicate with one another AT ALL! I've been delaying making this review because I really hoped they would make it right. Instead I get shabby service, extended wait times and excuses after excuses. I recorded video as well, but I can't figure out how to upload it on this app.

I am not related to this company; I am customer. WOW!! This is a great company. I needed a…read moregutter replacement for my whole house. I received an estimate from another company last year which was about $5-6,000 higher than what I was seeing online for this area. So this year, I called AVA. Adam came over, looked at everything and gave me an estimate that was right on the money. He explained everything - how much gutter I would need, how many downspouts, special color options, installation - everything. I received the estimate the next day and could not believe what a good price they gave me. The job was completed the following week The house looks beautiful - and I now have new gutters that exactly match the house trim, large enough to handle the weather the house gets `AND GUTTER GUARDS!!!! The installers were so professional - meticulously neat and efficient. We even had a neighbor from down the road stop and ask the installers and how to get an estimate for his own house. I am so impressed by this company and highly recommend them to anyone who has roofing, gutter or other needs that they provide. You won't be disappointed. Thank you AVA!!!!

Unfortunately, I spent $30k for a new roof, including new sheeting, only to discover that they…read morewould use a really poor subcontractor to execute. Ava had to come back to fix the issues we (as homeowners) uncovered, like: -used finishing nails instead of roofing nails in high wind areas -not tarring over exposed nails -had rippling of shingles in the back of the house -ridge vent didn't get added to the full roof -broke a beam and originally used a 2x4 on one side, didn't even notify me that this happened. -didn't cut soffits where they were supposed to -put feet through our ceiling in 2 areas and I discovered it on my own They fixed all these things properly and quickly, but only after I called to explain the same sub contractors they sent back originally, didn't do a good job fixing some of them. So then I asked for their actual internal installers to come out and fix. When they did that (sent Billy), the craftsmanship was much better. Now, 4 months after installation, my brand new bathroom vents are blowing air back in and not as strong anymore. We discover it's because of the way they installed the the roof vents. The grates are pushing up against the opening so they can't open fully. I'm beyond frustrated that poor installation caused all these issues to appear! Although Ava has come out each time, if I was an uneducated home owner, I would not necessarily be able to find these issues and push to get them fixed. If you choose to use them, make sure it's not a subcontractor doing the work and that they are using their internal team.

Great service responded quickly came out as such the problem found out the problem was it mine it…read morewas a problem with my propane company tank

Great service great quality work and excellent value. Plan to use him again if I ever need any…read moreother work done I was very satisfied and pleased and the price was awesome enjoyed talking to him too

I was recommended to go with TurkMasters by a friend and I'm beyond glad that I did. Completed the…read moreroof in one day with class and professionalism; something like this company is hard to find in this industry 10/10!

Our roof had a leak in it causing extensive damage to a bedroom and structural damage to beams…read moreincluding infestation with carpenter ants . I called Moe with TurkMasters he came out in a timely fashion gave me an estimate explaining the details of a roofing job. In was detailed in his explanation we even walked the roof . We decided to hire TurkMasters the crew showed up ready to work once the job was complete a cleaning crew followed up . The price was comparable to other companies in fact lower than some other companies I would definitely recommend them and in fact use them again.