So THIS is what a five star hotel is like: easy parking, beautiful lobby, welcoming front desk staff, year-round indoor pool & hot tub, and a room that could not be more comfortable and conveniently laid out. Our room had an amazing "fresh linen" scent of actual clean, as opposed to the telling cover-up scents you sometimes get w hotels. It was like walking into a suite no one had ever used. Every inch of it was spectacularly clean and lovely. I'd say the cleanliness of this room was unsurpassed by anywhere I've stayed previously. The bed was luxuriously comfy, soft new-smelling sheets & pillows. Sleep came easy thanks to the blackout curtains and true silence that lasted the night. I really appreciate the layout of the room where the shower stall & vanity are apart from the toilet & corner sink, divided into separate rooms, w gorgeous wooden-framed sliding frosted glass doors. A unique and pleasing look. The desk was such a nice addition, very practical but also aesthetically pleasing. We actually had a bit of paperwork/ laptop business to attend to and the desk facilitated that requirement nicely. Dining options in the immediate vicinity are too numerous to count. You will absolutely find what you're hungry for w/i a one mile radius. In short: stay here, you won't regret it. read more

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I stayed at SpringHill Suites Chapel Hill/Durham for an extended period starting January 21st and unfortunately experienced a very upsetting situation that I feel other guests should be aware of. After speaking directly with the manager, Yasirys, I was told I could pay my room balance the following morning due to a temporary card issue. Despite this, staff still escalated the situation. I was later denied access to my DoorDash food delivery unless I paid immediately, even though it had already arrived and was at the front desk addressed to me. My food was effectively withheld by the front desk agent, Patricia, and I had to involve police to retrieve it. Officers confirmed the hotel could not legally keep my personal delivery from me. Earlier that same day, another staff member, Renée, refused to provide my child with a basic band-aid due to the payment issue, which I found very concerning. I would also like to add that following the incident, the manager, Yasirys, confronted me in a manner that felt inappropriate and unprofessional. She told me that I was wrong for calling the police on her employee, despite the fact that I only did so in order to retrieve my food and resolve the situation peacefully. This contradiction and confrontation added unnecessary stress to an already difficult situation. After the incident involving my food delivery, Yasirys, the manager, and her employee, Renée, retaliated against me by requiring me to leave the property after staying there for over two months. Yasirys and Renée even went as far as entering my room without knocking or providing any notice to make me leave. This was a violation of my privacy and made the situation even more distressing. Their actions were not only unprofessional but also unacceptable in terms of basic guest rights, respect, and safety. I'm genuinely confused how another guest who reportedly owed over $13,000 at the time was allowed to remain on the property, while I experienced negative consequences over a balance of only $123.72. This reflects a clear inconsistency in how policies were applied. I observed that other long-term billing situations appeared to be handled differently, which was confusing from a guest perspective. There were also ongoing concerns with the room conditions during my stay, which I documented separately. I made management aware that I was experiencing symptoms such as nausea, vomiting, lightheadedness, congestion, and a dry throat, which were related to the room conditions. I raised these concerns multiple times, but they were not addressed in a meaningful way. The night before we were forced to leave, my child also became sick, which made the situation even more upsetting. I almost forgot to mention that the room I was staying in was handicap accessible and the manager, Yasirys was rushing me to leave so she could sell it to another guest WITH MOLD IN IT because they were approaching a sold out weekend. I also want to note that during my stay, I went out of my way to support and help multiple employees financially outside of the workplace, so it was especially hurtful to be treated this way in return. Overall, I found communication between management and staff to be very poor, and the handling of the situation felt unprofessional and distressing. This experience was very disappointing and concerning, especially given the health risks and lack of proper response from management. It has been over two weeks since I checked out of the hotel, and my issues still have not been resolved. Based on my experience, I 10/10 do NOT recommend!!!! I hope this review encourages the hotel to take guest concerns more seriously moving forward. read more

SpringHill suites by Marriott in Durham Carolina very close to the Durham and chapel hill border. My buddy and I was on a small road trip through Carolina to see mount airy and checks out some of the ACC schools stadiums and campuses out when we decided to layup in the area after checking our Duke and North Carolina. Like majority of Marriotts they had the complimentary breakfast, a pool, 24/7 fitness centers and spacious and comfy rooms. My only small complaint I would have is we got a handicap room and for some reason the bathroom and shower were separated by a wall into separate rooms. Overall as a long time Marriott member and frequent stayer this location meets the traditional Marriott standard. read more

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There's a pretty nice hotel we stayed in while we were in Durham. I had a nice little view. Shower was decent. Room was good. Price was good. I'd stay here again. read more

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Nice clean hotel! It's a little older than it first appears, but they gain a lot of points back for everything you can walk to. Tons of restaurants and shopping! I was checked in quickly with some waters for my membership. The rate was great read more

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I don't know what has happened to this place, but my experience was the polar opposite of the reviews I had read on TripAdvisor. My stay was marked by numerous disappointments, starting with the severely understaffed housekeeping team, who only seemed to be available for about half the day. If you needed anything after 2 PM, you had to go down to the front desk to get it yourself, including new sheets, which you were expected to put on the bed yourself. This was shocking to me, as part of the nightly fee I paid was for housekeeping services. I've never been told by any hotel that I would need to manage my bedding myself during my stay. The first room I was given greeted me with the unmistakable smell of cat urine as soon as I opened the door. When I complained, I was told the carpets had just been cleaned and I must be mistaken. After some argument, they did move me to another room. However, this is where the bedding issue became a real problem. One of the beds had a fitted sheet that was too small for the mattress, or it had lost its elasticity, as it would not stay on the bed the moment you sat down. This would normally be a minor issue, but there was also what appeared to be a blood stain on the bed right at face level when lying down. We alerted the front desk about the problem at around 11:30 AM before leaving for college tours, asking them to fix the bed issue by the time we returned at 4 PM. The front desk staff called the manager and left a message because housekeeping had already left for the day, but they assured us it would be taken care of. However, when we returned, no one had been to our room. When we went downstairs to ask what was going on, the manager was there and impolitely informed us that their housekeeper was not in today and if we wanted a new sheet, we would need to make the bed ourselves. At this point, we decided to check out and find another hotel. This hotel is drastically understaffed, with often only one person working, and everyone there appeared to not care about their jobs or their guests' experiences. Based on my stay, I cannot recommend SpringHill Suites by Marriott Durham Chapel Hill. The service was poor, the staff was unhelpful, and the overall experience was far below the standard I expect from a Marriott property. read more

Staff was friendly and professional, while also taking time to welcome me to the area and orient me to food and shopping. I came down to move my daughter into her dorm at Chapel Hill and was in need of a kind word. They were awesome. Will definitely stay here again. read more

Thanks for the 3 night stay. The room was clean, plenty of tv channels to watch and most of all the bed was comfy. The hospitality personnel was awesome and helpful. Plenty of shopping and restaurants in walking distance as well. This will also be my first option if I am ever visiting the area again! Thanks you for the safe, comfy night stay with COVID policy in place. read more

SpringHill Suites Durham Chapel Hill - Living room with pull out bed. - Hotels Near Me - Durham, North Carolina

A clean, modern, and overall fine motel however with a few seemingly unnecessary issues. For one, the design of the rooms is quite odd. The toilet and the rest of the bathroom meaning the main sink and bathtub are in separate rooms from each other I suppose so different people can use them at once but it's a very odd design and makes the whole room seem a little off-kilter. The sitting area is all right but the small area with the mini fridge and microwave also seems a bit odd how it's situated just inside the door. There's just something about the design and decor of the room that I did not really care for even though the room was quite large especially for ordinary room that's not even a suite. The staff is courteous although they seemed a bit disorganized during the complimentary breakfast and were not refilling the breakfast items as quickly as I would have expected and as usually I find at Hampton Inns and other hotels or motels of the same caliber or maybe even a step below. read more

SpringHill Suites Durham Chapel Hill - My hotel room. - Hotels Near Me - Durham, North Carolina

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Visited this weekend from another state on a weekend where they had a lot of out of state tennis teams in town. It wasn't too noisy or congested in the hotel shockingly. Our room included a fridge, microwave, desk, 2 queen beds, 1 tv, & a pull out couch bed. The couch was DISGUSTING & FILTHY. The toilet was in a separate area away from the shower. I get the idea, but it didn't really flow well in my opinion. The beds are extremely hard. It felt like I was laying on the ground. The tv barely worked. Trying to watch HBO proved impossible because it kept buffering or freezing up. I had to entertain myself on my iPhone. I will probably not revisit this hotel. I'm being nice by giving them a 3 star when the stay is more like a 1.5. read more

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Awesome hotel- I have stayed here a few times with my family. It is very clean, beds are comfortable, front desk staff are super friendly and accommodating. Overall the property is very inviting and well maintained. Strongly recommend this hotel. read more

This Marriott did not have our rooms available at the 3 check in time. Front desk was not helpful or informative as to when rooms would be ready. Customer service is lacking and while we waited in the lobby several housekeeping personnel walked through on their phones, who we were told were rushing and doing everything possible to clean rooms. read more

Wonderful place! Incredibly friendly and courteous staff and customer service. Rooms are clean, fresh and spacious. Excellent breakfast, great gym, pool, hot tub. Terrific beverage and food amenities in the lobby. Obvious the team and management is committed to exceptional customer service and smiles. Highly recommend. Thank you to you guys for a great experience! :) read more

Great location ... new hotel ... staff are tremendous! Very helpful and kind! This is one of my favorite because if it close proximity to restaurants and shops . Within walking distance. read more

BEWARE - CREDIT CARD FRAUD We stayed here from May 19 - 22. Our room was reserved the week before using points and a credit card to hold the reservation. When we checked in a different credit card was used in case of incidentals. On our last day there we received an alert from our credit card company for potential fraud. We called the credit card company as soon as we arrived home and learned that 8 separate charges were made by SpringHill Suites on the credit card we used when reserving the room. These charges were for $40 and $70. Fortunately our credit card company caught this and declined all payments. Before writing this review we reached out to the manager of the hotel who promised to investigate. He responded the next day that no charges had been made. We then sent a screen shot showing several of the pending charges which were denied by our credit card company. He did not respond. These charges had nothing to do with the hold for incidentals which was $60 and put on the card used at check in. Whoever did this saved our number from when we made the reservation the week before and waited until we were there to attempt these charges totaling close to $400. read more

This hotel is in a great location, with lots of restaurants nearby. Also, very close to highway so it's to access, Staff is wonderful, especially Wilmer. She made us feel welcome and taken care of. Rooms are clean. We booked a handicap room because we needed to use a wheelchair. The room was spacious, and both the toilet room and shower room were handicap accessible. Beds are very comfortable. There was construction going on outside but it and the noise didn't bother us. We would stay here again. read more

Since my original review for this site from 1/17/11 does not show up on the search in the Yelp app anymore, I thought I would repost it here... I stay at lot of Marriott properties and this one is really nice, especially for the room rate. Atmosphere - New (maybe a yr old), clean, beach-y(?), modern, light oak, mint Amenities: * Pool - decent not huge * Fitness room - four machines and free weights (a little small for a 6 flr hotel) * Mini Fridge * Microwave * Flat-screen TV - some HD channels (see channels 77-1, 84-2, 84-9, 85-2, 85-3, 85-5) * iPhone compatible digital clock radio * Breakfast - free * Close proximity to several new shopping centers (Kanki Japanese steak house, Carrabba's, Panera Bread, Outback, Lone Star, Red Robin, and other local-ish places) Service - Helpful, friendly, and attentive Price - A sweet rate...$109 Overall - Comfy beds and nice setup (separate shower area and water closet) makes for a great stay. So 'SPRING' on over! read more

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Visited: September 3rd-6th, 2017 My family and I never have any issues here. The rooms are clean, affordable and updated. The staff is really nice, they even gave us suggestions to places to visit. The lobby is large and has comfortable purple chairs for anyone who wants to rest and watch tv or people watch (if that's your thing). There's also a dining area for the free breakfast served in the morning, they offer complimentary teas/coffees all day long. They also have complimentary snacks/appetizers as well. There's a pool w/ a separate hot tub and small fitness center. The rooms are nicely sized with Queen beds and a separate sofa area. There's a mini fridge + microwave for your convenience. The shower is separate from the toilet which is a plus for multiple people occupying the room. They didn't provide enough towels for all four of us so we had to ask for extra but overall we loved our room. All in all, we enjoyed our stay here. The location is near everything, shopping mall + plenty of restaurants to choose from. It's a bit of a distance from downtown Durham but there's nothing wrong with a nice drive in the good ole south. This has been our second year coming to this hotel, they haven't disappoint us yet. We will continue to be customers, plus I get my reward points! read more

Very pleasant stay. We were in town for a wedding. The hotel was crowded but the staff was extremely attentive and kind. The gentleman at the front desk, Ken Hardy, is very friendly and helpful! The phone in our room wasn't working and they fixed it promptly. The pool area was clean and the hot tub was a welcome treat after a long day. The breakfast area stayed stocked. There were lots of options to satisfy everyone's needs. read more

We hosted our Family Reunion here this past weekend and the family are still so excited about the accommodations. The pool, the fire pit, the cleanliness of the rooms. The breakfast and the welcome received on Friday night. Thank you so much. We impressed NY, Ohio, SC, CA family. Maryann Toone read more

Excellent value for your money. We stayed in a studio with two toddlers and everything was clean and comfortable. Free breakfast was a huge perk. read more

Definitely will stay again. Good hotel for a family visit. I got a queen suite for 4 people -- parents and 2 teenagers. The couch and desk area being somewhat separated from the 2 beds was perfect for accommodating the kiddo who stays up late playing video games. The hotel was very clean (including the pool and hot tub, which was legit hot instead of the tepid that you so often find in hotels) and comfortable. Housekeeping quickly responded to a request to bring comforters for all the beds and some extra pillows and towels. The breakfast was ok but a little skimpy; it ran out too fast for the Thanksgiving crowd in the hotel. This hotel is a little off the Rte 15/501 main drag -- you'll need a map app to figure out how to get to it. Shopping is easy nearby. read more

My sister and I thought the staff gave good service. Breakfast was nice and not on disposable plates that clog up landfills. However, they've designed the room so that the WC is right next to the bed. Oh, great, your companion can hear every poot and tinkle. The door is a pocket door, providing even less privacy, and has a huge window in it. When your companion needs to use it during the night the light slaps you awake. Dumb, dumb, dumb. read more

Rooms were designed similarly to the SpringHill Suites in Louisville, KY. Very contemporary and clean. The toilet and the shower were in separate rooms. I do wish they had an air vent in the toilet room. Sink in the toilet room was also very very small. Spacious with two beds, a pull out sofa, and a desk. Impressed with their breakfast selection: biscuits, sausages, eggs, waffles, hash browns, assorted fruits and pastries. Of course, breakfast is complementary for all guests. There's an indoor pool and a jacuzzi. At times the heat in the room can be overpowering that the door needs to be left open to let some of the heat out. Loved their exercise room. They had a good selection of cardio machines and weights. A few miles away from Chapel Hill. Overall, pleased with my stay. read more

Since I was new to the area, I was not sure what to expect from the Springhill Suites in Durham, NC. My previous experience with Springhill Suites in San Jose, CA, have been very pleasant. I was debating whether I should choose another hotel or go with my experience with Marriott hotels. From all my travel, Marriott hotels have never disappointed me. I was pleasantly surprised and relieved. This hotel has the same quality I expect from any other Marriott hotel. Everything was great and the sleep quality of the beds were amazing. I slept well knowing that I chose this hotel. The front desk staff were super friendly and professional. The breakfast area can be a bit of a challenge when given the number of people and limited seating, but all in all, this was a great place. There are so many places to eat and shop close to the hotel and most of them a short walk. read more

Among the worst hotels of this class that I've stayed in. Better than the Extended Stay America-type class of hotels, but worse than any Courtyard, Residence, Garden Inn, Hyatt Place, etc. Biggest problem is a 32 Kbps WiFi internet connection speed. Also the beds feel soft and cheap and the couch is concave (slumping towards the center). As a sports fan the TV channels were disappointing, with five ESPN channels but no Fox Sports, NBCSN or NBA TV. Positives were that the staff was friendly (except when WiFi problems were brought up; they are not IT people and didn't seem to understand that it can be good in some rooms and bad in others), the rooms are large and the showers are adequate. Honestly the internet problem is so bad that the hotel owner should force the IT guys who installed the WiFi to redo it. I work in wireless and I've seen companies get sued for WiFi that is this incompetently installed. read more

This was a pretty decent hotel for being part of the Marriott group. Pros: - Clean rooms and clean lobby - Hotel sheets are comfy which is important because I'm so sensitive - Friendly service - Decor is bright - Wifi has decent speeds. - Microwave and mini fridge in each room made it convenient - Partitioned room was decent. I liked how the toilet was in a separate room from the shower so one doesn't have to wait on the main bathroom just to use the toilet. - Convenient location to restaurants, shopping and grocery stores (Walmart, Target, Whole Foods). - Free breakfast. As a vegan, I could still eat oatmeal and granola. Cons: - Smelly elevator - Rooms have a slight odor to them but I wonder if it's because there's not enough fresh air circulating - Bath towels are a bit small, soft and thin, but it's better than the stiff bleach-smelling hotel towels I've used before, so this is acceptable. - The sofa bed slash sofa chaise was kind of cheap, but surprisingly comfortable for lounging. It sounds like it's stuffed with plastic bags and not some kind of padding. I would gladly come back to stay at this hotel for the location and convenience. read more

Friendly staff. Clean and very nice. The breakfast was amazing for a free hotel breakfast. Definitely well above normal hotel standard breakfast. Lots of options. Several stores and restaurants within walking distance. Will return for another stay. read more

Poorly managed hotel. The front desk seems to not understand hotel check in policy, ergo the excruciatingly slow check in; asking questions of the guests when the answers are staring at them on the reservation screen. Frequently leaving front desk to get supplies, management seems to be content to allow the guest check in line to back up 7 -8 deep whole other members of the management seem to mill around. Breakfast staff had a hard time keeping up with demand. I found them in the back kitchen taking a breakfast break while half of the items on the breakfast bar, including coffee were out. Not an exception clean hotel either. read more

Enjoyed the layout of the rooms. A bit of modern style that doesn't go over the top. While not the highlight of most hotel rooms, little touches like convenient light switches and bed night stands can go a long way when on the road. Breakfast buffet is the usual fare, except they have a pancake maker instead of the usual waffle maker I've seen at other hotels-with-free-breakfast. They offer "wired" or ethernet connections, but they don't have any ethernet cables so you could use them either for sale or loan. So, can't say for certain if the ethernet-based internet works. The biggest disappointment is the staff. While not my biggest concern, the cooking/meal staff was slow to replenish breakfast foods or get started on time. The infamous pancake maker caused consternation with other guests--I was okay making due with other items--but caused unneeded bottle necks while they waited for someone--SOMEONE!--to refill it. When we settled in for the first night, I attempted to use the room's phone to call the front desk only to learn they don't work. I called the front desk with my cell phone and was promptly told, "I don't have anyone that can come up there to fix phones now!" Which is fine--just let me know it will be taking care of. Next morning, I talk to the morning shift staffers at the front desk and ask if they knew about the phone in my room not working. They hadn't seen/heard anything about it, but promptly made a note of it. That night the phones worked, but hadn't had any message from the staff that they were working. On another occasion I asked the front desk staff in-person when check-out time was--and was told to check-out was noon. Woke up the day of the departure to find out that check-out is actually 11 AM and, no, they won't extend the check-out. Nothing like a good trip to end with a flurry of unplanned packing. Also, we stayed two nights at the hotel and never had service clean the room. Even though we were out most of late morning, noon, and afternoon--the cleaning staff didn't get to our room. By then, we were getting prepared for a formal evening out. With a policy of cleaning staff not being able to clean rooms while guests are in them, rooms went uncleaned. Overall, the staff is slow to help, but the hotel and its rooms are fine. read more

After finding this hotel on TripAdvisor, I decided to take a chance. I'm so glad I did! A nice, clean hotel close to NC Chapel Hill & Duke. The decor is contemporary and well thought out. There is functionality in every detail. Clean as a pin and the staff is super friendly. I would have rewarded this hotel a 4.5, but the only thing the rooms need is exhaust fans in both the toilet & shower area. I will stay here again! read more

Very clean and convenient. Plenty of restaurants nearby and an easy drive to UNC hospital. I was concerned about no full service restaurant or room service, knowing I wouldn't want to eat out after a long day in waiting rooms but there is a list of a dozen restaurants that deliver. Would definitely stay here again. And that's not the Outback steak talking. Lol read more

SpringHill Suites of Durham recently hosted my family for a family reunion and did a marvelous job. Great customer service, nice lobby area and the fire pit were all a hit. The meeting room was perfect and many a family member commented on the small touches that made the weekend wonderful. Thank you for your kindness. read more

This hotel has spacious rooms that are modern and very clean. The sleep quality was very good, but I am giving the hotel three stars because the lobby was not nice, and there was pool water in the elevator and around the elevator lobby. That is really a guest being inconsiderate versus the hotel's fault, but they should watch that since it's a slip and fall lawsuit waiting to happen. The breakfast would have been good, but there were so many people at the buffet (even at 7:30am), we never got to it. I think it calms down after 9. I also did not see any to go plates. We did get coffee. It's pretty good! The housekeepers were nice. My recommendation is to try and find another place if you expect higher quality all around, but this hotel will absolutely do if you can't. read more

Have stayed at this hotel twice, they have been outstanding both times. The price is very competitive, and the whole site is very clean. Highly recommended for the UNC/Duke area. read more

I stayed here for a work trip. I have to compliment front desk staff. They were very eager to please and were extra kind to me! I am a state employee and they were very accomadating regarding not charging state tax and giving me the state rate. The hotel was immaculate and very modern. There were free refreshments every night in the lounge which was appreciated. The rooms were very clean and the maids did a superb job every day. There are lots of resturaunts around the hotel within walking distance which was perfect for me! read more

I stayed at springhill for a wedding, love the city, but night was almost ruined by Mr night watchman Steve that kicked us out of the fire pit area, and then locked us out of the hotel while having a smoke. Nice enough rooms, and amenities, but the service was enough to make me go somewhere else. Think twice before trying to have a good time here, they are not interested! read more

Great space! New hotel! What makes this place special are the host like Cynthia, who can make your favorite cocktail, and Americo, who makes you feel like he is you personal chef. The kindness, smiles and care that they give to your experience is what makes this place special! read more

Don't make a reservation here. They won't refund your money if you have to cancel even if you're sick.

We just returned from a 4 day stay at this great hotel. From day 1, the staff was attentive, professional, courteous, helpful, in a word, great! They work from morning to night, keeping this place clean and running right. Our room was terrific, the breakfast each morning was fresh and well stocked, the exercise room had a good selection of equipment, in good repair. This place has a very convenient location. Just one example: we hosted a small gathering for friends on the last morning of our stay, and asked for a late checkout...Cassandra was at the desk and took care of it. This will be our go-to hotel for future stays in Durham. Craig D, Richmond, VA read more