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    Durham Marriott City Center

    3.5 (105 reviews)
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    Avocado Club with (included side) tater tots
    Smythe R.

    This attachment to the Durham Conference center does things well. The bar/sitting area has been cordoned off with a low draped station wall around three sides, which keeps it from being a resting place for anyone passing through. Now it's more intentional, and, therefore, less crowded. As per habit, I sat at the bar, but it's still a nice place to kick back with a friend for drinks in breaks of the games we're playing. Also, the food options are better for just a bit more than what's provided in the convention center itself. This time, I had the Avocado Club, a BLT/Club on white toast with an included "trimming" (side). I opted for Tater Tots, and they were excellent. The sandwich itself was stellar - I could barely get my mouth open wide enough for the first bite! The ingredients were very fresh and generous. The spicy herb ranch dipping sauce for the tots was a nice pink - chipotle hot sauce, maybe? - and supplied in a nice little ramekin. I couldn't finish the whole thing, and a nice take-away was provided. The drink I chose was their Spicy Margarita. The menu states "Mezcal, fresh jalapeños, and orange liquor." There's lime juice/sour mix in there too, but it wasn't mentioned. It arrived quickly, and nicely garnished with a lime quarter. Didn't taste particularly spicy, and no one puts enough liquor in their drinks anymore. But the smoky mezcal was a nice change from a regular marg, so I was happy. My earlier review remarked on the little niceties of the bar like the purse hangers and power outlets, and that hasn't changed. They have increased the sound system volume, or at least the speaker placement. It's a fuller sound than in years past, but doesn't seem to make the lobby overly loud. Adult Contemporary music - thankfully free from rap and disco. (God, I'm such a Boomer!) The service is attentive and pleasant. Someone came by about five minutes before the kitchen closed to make sure I didn't need a dessert or anything. Not pushy or irritating, just a friendly heads-up. Overall a great place to have a space to have a nice meal during a long evening.

    Popcorn ceiling and water damage
    Tracy H.

    The only thing going for this hotel is the location. Aside from that, I found it extremely overpriced for the quality and service. The lobby is updated but the rooms are not. TBH, I felt like I was staying at a Holiday Inn Express that had been neglected. There were never enough towels and the towels that I did have were stained. Ew. I also was without hot water one morning and had to take a cold shower. When I requested a different room the hotel told me they would have one later that morning, but I let them know that I needed to head to work and would not be able to move until later that evening. Instead of offering to move my luggage to accommodate, I received repeated phone calls (but there was never a message left) while I was in meetings with my company's CEO. Those repeated calls were followed up with a snarky message through the Bonvoy app stating "As you know, the hotel is sold out and we are holding your room to accommodate." Accommodate the fact that my room had no hot water? Seriously? And how the heck would I know that the hotel was sold out. Not my problem that the hotel was over sold. Overall, not the experience I expect from a Marriott hotel. Unless you're really sold on the location, try the AC or a newer hotel instead.

    M Lounge
    Glenn G.

    Although we live nearby and have stayed in other local boutique hotels for staycations, we had never stayed here until we won a gift certificate for one free night. We asked for a particular Friday that we had nothing going on and they accommodated us even though the convention center attached to the hotel was hosting a big documentary film festival. We checked in, got a room on the ninth floor, and checked out the surroundings. Our voucher also gave us access to the M Lounge, so that was nice to get some snacks and drinks, and complementary breakfast the next morning. The view from our floor was cool and our sleep quality was better than I thought it would be with the hotel so crowded. Location is right in downtown Durham and convenient to plenty of restaurants, bars and performing arts venues. The only downside was that during our stay, only one of the elevators was working. Also, when I asked the front desk to make change so I could leave a tip for the cleaning staff, they said they weren't able to make change at that time, which I thought was a little odd.

    Wen-Ju C.

    This was my first time in Raleigh/Durham. The Marriott was nice, it had a lot of variety seatings everywhere. Couches, shakes, benches, tables, counters. The room was clean and comfortable. This was also my second time being at a Marriott hotel with an M Club. The breakfast and evening snacks were plentiful and delicious in my opinion. I love that we could go in anytime to get water, soda, juices, and teas. The rice crackers mix and M&M's are my favorite out of all the snacks. When I went to the M club for evening snacks, Sybil was super nice and told me that she brought new dishes out in case I wanted to try or was still hungry. I appreciated that because it's hard to come by employees who goes out of their way to tell people there's new food. We had a little humble chat and I'm really appreciate of her. Marriott is very lucky to have her. I didn't have long interactions with the front desk staff but they seemed nice.

    Lucie T.

    Very centrally located in Downtown Durham near plenty of restaurants walking distance. The hotel is beautiful with spacious rooms. The bed was comfortable enough for a good night sleep. There's is a parking lot across the street that's free on the weekends. Due to the the pandemic room cleaning is not available, but you can ask for towels. Overall, great location for the price. Easily accessible to airport under 30 minutes.

    Hotel floors clean and bright
    Amanda K.

    Perfect location. Friendliest staff ever. I mean hands down the best. Clean room. On site gym, bar and restaurant. Inviting lobby. WiFi perfect. I loved it.

    Excellent location downtown.
    Navin K.

    I always stay at this hotel when in Durham for business. Even if it wasn't company approved, the location and value are hard to beat. They have clean rooms, a serviceable gym and business center, and a good restaurant on the premises for breakfast or dinner if you are too lazy to walk 5 minutes to sample many of the excellent eating options Durham has to offer. My primary beef with this facility is that it doesn't display the hustle and attention to detail that today's business traveler demands. On my most recent trip, I almost missed my early morning return flight to the Bay Area because they put me down for a cab ride at 5:45 am instead of 4:45 am - this happened even though I stopped by the front desk the evening before and asked them to double check that they had the time down right. This has nothing to do with character or politeness. Everyone I've encountered has impeccable manners and is the epitome of southern charm. But they need to go that extra step or they'll quickly get leapfrogged by someone that does.

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    The hotel was pretty nice and they allowed access to the lounge with drinks and snacks.

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    Page 1 of 3

    Ask the Community - Durham Marriott City Center

    Is it safe to walk to Marriott after a night concert at DPAC?

    Downtown Durham is generally safe at night. However, as with any city, it's always wise to be mindful.

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    Review Highlights - Durham Marriott City Center

    Everything you'd expect from a Marriott, this one is really well-located, right in the center of downtown Durham.

    Mentioned in 16 reviews

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    Unscripted Durham - Interior - second floor

    Unscripted Durham

    (169 reviews)

    $$

    This property is more motel than hotel. It's the only property in the Hyatt portfolio I've ever…read morestayed at that was motel style. It makes it ironic that pool view rooms are made to seem special because they are the motel rooms. They are also super loud because they overlook the Patio venue and have very thin walls. The furniture is quite dated, but they call it boutique. The rooms are not super clean. The bed was relatively comfortable for the quality of the property which is low. The lobby however is renovated and pretty nice looking. Walking into the lobby is a stark contrast from walking out to and into your room! They did not have breakfast available for our entire stay. They charge $1 for drip coffee "if you bring your own mug"! That had me laughing out loud. They didn't take the destination charges off our bill since we are globalists. The best feature of this property is the location. It's right in downtown Durham which is super cute! Go across the street to M Sushi or Queeny's for very different but both equally awesome food and experiences. Bottom line: If you need somewhere in downtown Durham to sleep and that's all, this spot will work.

    The staff were great (shout out to TJ!)…read more I booked a studio king for 2 weeks. When I checked in on Saturday, 25 October 2025 to find that they didn't have a Studio King cleaned for me. I was placed in a different room until Sunday afternoon. Of the 14 days that I was there, they were out of breakfast items 9 of those days. This is probably in my mind, but the bathroom light switch is placed at an awkward distance from the entrance (see picture). Last, upon check out, I received my bill and found the following charges (see image): Occupancy Tax Sales Tax Destination Fee Destination Fee Sales Tax Destination Fee Occupancy Tax With all these additional fees, I would expect to have breakfast available Monday - Sunday. Michelle Logel is the General Manager and need to manage the property better. Other than your staff, especially TJ's positive demeanor and personality, this was one of the worst Hyatt Hotels Ive stayed at.

    Residence Inn Durham McPherson/Duke University Medical Center

    Residence Inn Durham McPherson/Duke University Medical Center

    (43 reviews)

    $$

    As a Marriott Bonvoy Titanium Lifetime member, I stay in Marriott properties frequently and…read moreunderstand brand standards. This Residence Inn in Durham fell short in ways that are difficult to overlook. The positives: * Convenient location, especially for Duke and medical visits * Spacious room with modern décor * Extra-large bathroom and generous vanity -- easily the best feature * Breakfast area was spacious and pleasant (food was standard Residence Inn fare) The problems: Sleep quality is a basic hotel expectation, and this property did not deliver. The HVAC unit was extremely loud and cycled on and off all night. There was no clear way to turn it off completely, and it repeatedly woke us up. The refrigerator was older and made a constant ticking/compressor noise. Between the two, restful sleep was nearly impossible. Parking added another layer of frustration. There are very few surface spaces, a very small garage, and guests are charged for parking on top of that. Charging for parking when availability is this limited feels unreasonable. Additionally, the shower was missing body wash upon arrival -- a small detail, but one that speaks to oversight. We reported the HVAC noise and missing body wash to Tiffany and a woman who appeared to be a manager (Scott). While both were polite, no Bonvoy points or other acknowledgment of the inconvenience were offered. The room layout and location are strong, but between the noise issues and parking situation, we would choose another hotel in Durham in the future.

    Best two things about this hotel are the staff and the location. Starting with Tiffani at the front…read moredesk and then everyone else we encountered in the 9 days we stayed, staff is exceedingly friendly and welcoming. The hotel is perfectly located close to food, bars, campus, and shopping without the hassle of downtown parking. With a small open lot in back of the building, a covered garage, and a large open lot, there was always space available, no matter when we arrived and it was easy to navigate. This is an older RI property and it shows in some areas. While some upgrades have been made with a well outfitted gym and brand new LG machines in the guest laundry, some of the room furniture was well used and past the point of needing to be replaced. That said, the hotel is clean, convenient, and close to so much downtown. No regrets staying here and would do it again.

    AC Hotel Durham - Lobby

    AC Hotel Durham

    (28 reviews)

    $$

    The hotel is notable for having a location just outside the university campus and hospital center…read more They do offer free parking and Duke is extremely stingy about parking, so this is not an inconsiderable benefit. The room was on point for the brand with straightforward, black and suffered decor and a slightly confusing shower handle. I appreciated the filtered water station they had. I don't have much use for hotel bars and other than that there weren't any enormous amount of amenities. But it is a straightforward basic hotel that got the job done.

    2.5 stars I was looking for something a little cheaper than…read moreJB Duke for a one night stay. The reviews were promising (I thought I saw one or two reviews that stated parking was free or available on the street by the hotel). I booked the morning of my stay for a little over $142 (whereas JB Duke was $191 + free validated parking). I arrived around 5:30pm and parked in the retail shops parking just for my check-in and figured I'd either get free parking in AC's garage or find street parking later (was just dropping off my bag). As my check-in process was almost complete the staff member asked if I had a vehicle - I confirmed and she pulled out a card and asked that I place it in my dash, told me where the elevators were and wished me on my way. I read over the card while in the elevator and see that it's $20 per night for garage parking. I guess no biggie because even with a parking charge, the stay was still cheaper than JB Duke. The room was nice and clean and I was facing the street on the second floor (room 204). When I arrived back later that evening around 8pm I was able to find a parking spot quickly on the basement floor of the garage and entered the elevators to go to the 2nd floor. I checked out the gym as it was on my floor (ellipticals, pelotons maybe?, treadmills, rowing machine and free weights) - decent for a quick workout. I turned in for the night around 8:45 and the linens looked clean but didn't smell "fresh" and then noticed I could hear the dreaded stomping above me... and then I could hear the man next door hacking/clearing his throat. The man eventually stopped but the stomping basketball dribbling seemed to go on until 10:30pm. I did not get a good night's sleep due to the "thin" ceiling and I was awakened by the street sounds the next morning). 2.5 stars for price and convenience to Duke. Will pay more next time to stay at the other place down the street.

    Durham Marriott City Center - hotels - Updated May 2026

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