Our power went out due to a monsoon storm. We weren't sure when it was going to get turned back on and our two little girls were very warm. My husband called to see if they had any rooms available and if they would take pets because of our power being out. They were extremely accommodating! The room was clean, comfortable, and large enough for everyone to be at home! Would absolutely stay here again! Fantastic complimentary breakfast which we weren't even expecting. Definitely check it out if you are looking in the area! read more

I liked being able to set the temp in my room. Very professional front desk person She always addressed me by name when I called to request something. Very clean facility. Free breakfast had all the key items. The in room refrigerator was nice. I always get my favorite drinks from the local Walmart and stock the frig. Highly recommend this hotel read more

One of the best!!! Where do I begin?? We have now stayed at 2 different SpringHill Suites and have had nothing but a wonderful experience. Since I am a wheelchair user I require an accessible room. I can find good rates on the net but need to call and confirm how the room is set up. Once I know the room will fit my needs I will make the reservation and try to get the internet rate or close to it. The young man who took my reservation said he would match the internet price. Whereas when I called the nearby Hyatt they wanted to charge me $25 more. They didn't get my business. When I made the reservation I requested an early check-in since I would be dropping off my car for repairs early in the morning. When we got to the hotel 9:30am and gave them my name they said our room was ready. I was impressed. They gave us a little goodie bag of water and cookies. Most hotels want to sell you the water. The room was very spacious and brite. Had frig & microwave. There was also a nice couch hide-a-bed. The bathroom was very roomy and easy to navigate. The only negative was the shower. While it was a roll-in shower with shower seat there was no way a person sitting on the seat could reach the control and shower head. Someone wasn't thinking that day. The room was very clean and comfortable. Had a great night's sleep on the king bed. It was very quiet also. The morning breakfast is more than just coffee and rolls. They had scrambled eggs, Canadian bacon and sausage patties. There was real made hot oatmeal with a number of items you could add to it from fruit to nuts. There was bread items like English muffins, bagels, croissants, muffins and bread. There was orange and apple juice plus milk & yogurt. You could even make a waffle. Yes there was hot coffee and tea available. In the past 14 months we had occasion to book 4 different hotels and can truly say Springhill Suites gave us the most enjoyable stay. We have paid more and got less at other places. Yes we do recommend Springhill and will book them again when needed. read more

The best hotel experience I've ever had! To start, the front desk area has coffee and teas with all the trimmings, a popcorn cart, cookies, and even lollipops all throughout the day, a welcomed sight after hours of travelling. A clean room is non-negotiable for me and this hotel delivered. Every inch was spotless, including the inside of the large mini-fridge, microwave, and kitchen sink. The room amenities were outstanding, plugs and outlets for every cable imaginable, and a quiet a/c. Excellent shower, large computer desk. The breakfast was outstanding- eggs with spinach and salsa, oatmeal, cereals, muffins, breads, bagels, delicious fresh cut fruits, yogurt, variety of milk, juices, and waffles. There are no vending machines which I was initially disappointed about. However, there are well stocked shelves by the front desk with a wider variety of snacks and drinks than a vending machine. Also has frozen meals for in-room microwaves. During our stay, I noticed my girlfriend's ring was missing. We looked all over the room for it with no luck. After my girlfriend made an initial report I went to speak to Ashley at the front desk. She was pleasant, good eye-contact, and didn't respond like she didn't care or "ass-kissy". The manager, Tana, found our ring in a vacuum AND to make us feel at ease she said the top housekeepers would be tending to our room for the remainder of our stay. Can you believe this service?! I will be returning to Phoenix in December or January and although this hotel will not be centrally located for me, I probably will stay here again. read more

you'll probably never stay at this location, because there are so many places downtown to check in to, but i have enjoyed my stay at the springhill suites and have found their staff both nice and very understanding. i came in late and the front desk agent was quick with the key and wished me well as she told me about breakfast and internet options. in the morning i enjoyed a "continental breakfast plus" (some hot options) and the dining area in the lobby has a great room feel and a very nice flat screen tv. there is also a front porch with a few dining tables and it's shady and catches a breeze which became a perfect lunch spot for me and my salad. i was granted a late check out so i sunbathed by the pool, waded around in it for a while and generally sweated. a lot. there is also a small gym with a treadmill, bike and elliptical which i did not use but looked at intently as i passed by. the room was clean, the bed was comfortable, the air conditioning was on and the kitchenette was perfect for my 1 night/1 day stay. best of all, even though i checked out at 2PM, they held my luggage while i did some touring, and now at 9 they continue to let me use their facilities while i wait for my ride who is approximately 5 hours late. without them i would literally be on the streets. read more

Best hotel ever!!! Beyond sweet staff really try to make a connection with their customers. They fell in love with my baby and were always talking to her and man we loved them! Hotel was superrrrrr clean not dirty at all. Complementary breakfast in the morning was ready on time , hot, and delicious so glad we were able to book our stay there. If you do as well you won't regret it! read more

This hotel was busy during the weekend I visited, and at times the front desk was short staffed. Noise in the rooms from nearby I-17 was a problem. There are so many hotels in this area, I'll stay somewhere else in the future. read more

Clean, quiet, spacious, comfortable bed, nice TV with options for apps. Free WIFI. Fridge, microwave, free breakfast, was able to set room temp to my comfort. A MUST! I would stay again. read more

Great breakfast spread, coffee bar, nice simple clean rooms all for a responsible price! Very happy!

Well so far my stay here isn't a pleasant one the "nonsmoking" I was given reeks of cigarette smoke. It's so strong my wife is having trouble sleeping and is getting a headache from it. I should have checked it earlier but I went to my brothers house after I checked in and didn't get back until after 1am. I called the 500 number they have for after hours and was told that there wasn't anything that could be done that I have to wait until 8am when the front desk opens again. This is unacceptable I asked for a non smoking room for a reason and to get one that smells like someone was smoking in here for months is ridiculous. I hope that when they open in the morning they will accommodate us for this. UPDATE: We weren't accommodated and I wont ever stay here again. On my last night here I was asked if I wanted to buy some weed or meth by some guy in the elevator. If you dont mind staying at a hotel infested with meth heads and homeless people then this is the place for you! read more

The room was clean, comfortable, quiet, and dark with the lights off and the blinds closed - which I really appreciate. We had the breakfast, which was well stocked, the area was clean, and the staff at the hotel are all friendly. It's conveniently located just off the freeway, with a bunch of other hotels nearby. There are also a lot of restaurants nearby, and a fun arcade just across the freeway. read more

The staff is very friendly and the rooms are so cute. We were staying down the road at comfort suites but the room was smaller for double the price. This place just has a much better vibe! read more

Our stay at this this hotel was one of the worst ever. I have never written a negative review or even made a complaint, but SpringHill Suites was a great disappointment. We were in Phoenix for a big family get together over Thanksgiving, and I wanted a nice pleasant place for (the three) of us. No such luck. Check-in was fast and cheerful. That's as good as it got. Upon entering our room, we found the dresser had been removed leaving an empty space where it wasn't, and allowing nowhere to put our (non-hanging) clothes. So we had to live out of our suitcases. Well, I don't like to complain about trivial matters, so I said nothing. The next day - Thanksgiving - we left the room at about 11:00 AM and returned at about 9:00PM. The room had not even been made-up. I finally found the desk clerk, and told him. His response was "Oh, housekeeping is gone for the day." "Anything else?" "Yeah, how about some towels? All ours are wet on the floor." " For how many?" "Three." "Okay, I'll bring some," He didn't. And out room was the closest to the desk, about 25 feet. Finally at about 10:00 my wife went to get them herself. Later I opened the sofa bed, finding it unmade and when open, only a few inches from the TV stand. I squeezed through the space -- bad mistake. A hidden steel projection put a gash in my leg, right through my pants. Good thing I had some band aids, as it was bleeding. The next morning upon checkout, I "dragged" the young female clerk away from her personal conversation with another employee, and could sense her annoyance. Told her about all the problems encountered during our stay, and all she could say was "Oh, sorry." "That's it? Guess I'll have to write a very negative report on this place, and complain to the Marriott management." With that she made a "pffff" sound, turned her back, and resumed her conversation. Well, I was annoyed with the deficiencies, but really pissed with their attitude. During an email exchange a couple of days later with the asst. manager, he blamed us for the absent maid service, saying our "do-not-disturb" sign was out. That sign was taken in when we left at 11:00, and the maid saw us leave -- she was in the hall just two doors down. And in all of this, not one of them even bothered to ask if my leg was all right. The "problems" were bad enough, but their indifference really steamed me. If you still choose to stay here, don't say you weren't warned. read more

Booked a room here last minute as the hotel down the street we initially booked was infested with cockroaches. I was so relieved that this place was beyond accommodating and the most kind people I have come across in a long time! The lady at the front desk (I think her name was Jane) was incredible! I wish more people were like her, the world would be a better place. The rooms were clean and had so many amenities including board games in the lobby and fresh fruit and cookies all day. The breakfast was great. Even housekeeping was so kind and accommodating. Every time we walked by them as they worked they made sure to greet us and ask if we needed anything....even if they were cleaning our room. I was highly impressed. The price, service and overall experience made this stay memorable! read more

This is the second time I have stayed at this location. Pool and hot tub are clean. Rooms were clean and very comfortable. Employees were helpful, courteous and professional. Coffee was surprisingly good! Breakfast was not bad. Decent variety. I really enjoyed my stay here and plan to return in the very near future. read more

Highly recommend this hotel. We were first greeted by a very friendly and helpful check in clerk named Jane upon arrival. She really made us feel welcomed. We have stayed in many 5 stars luxurious hotels all over the world and Jane made us feel as if we are at a 5 star resort and spa. We love the configuration of our room too. There is a nice sitting area n mini kitchen in front, 2 comfortable queen beds, and a spacious bathroom. Love the fact that the bathroom sink is outside of bathroom thus giving us more space and privacy with our family of 4. The morning complimentary breakfast is decent and the server there, Cynthia was just the nicest and sweetest lady around. It is Christmas morning and she went around the guest tables offering her special blend of orange & apple juices and wishing everyone Merry Christmas. Very nice, warm and friendly staff here. For the price of $80 a night, it is a steal. Will definitely come back here to stay whenever we visit family again. read more

Stayed here four nights while in town for a family reunion. We stay at Marriott hotels almost exclusively and were a bit disappointed with this location. While our room was clean, the term "suites" was used very loosely. There was one very small drawer to hold our clothes. The closet consisted of a 3 foot rod in an open area with about 8 hangers. The bed was very comfy but remained unmade one day while we were there, even though we were out of our room all day. Complimentary breakfast was standard. They were out of bottled water every day. Lots of sodas and vitamin water but no plain water. They did offer a water dispenser with small cups if you wanted to make the trip downstairs when you were thirsty. I don't think I would recommend unless you had no other options. read more

Stayed 3 nights. When I made the reservation, I asked for 1 room with doubles because we were traveling with kids. When we showed up, we had to take 2 rooms because they over-booked doubles. Husband went out early and cleaned our car windshield. Couple hours later when we went out to the car our windshield was broken. Went to the front desk and was told the manager would get back to me. Never happened. Breakfast was ok, if you don't mind waiting since everything ran out pretty quick. Will never stay again. read more

If you are looking for budget lodging, this is an excellent choice. The rooms are not fancy, but they have been upgraded. The bed was comfortable, the room spacious (for one person), and the microwave was a bonus. The breakfast buffet has an impressive selection, including several healthy options. What makes this property superb is its staff from the general manager down to the front desk clerks. Everyone I encountered offered a big smile and went above and beyond to fulfill my requests. You'll have a good night's sleep and your wallet will thank you. read more

After a six and a half hour drive, we arrived at our hotel, (which was not SpringHill Suites) to find out we did not have a room. We are here for our son's 7on7 tournament. We are very blessed to come up on SpringHill Suites and they had availability. The room is twice the size and 10 times better than the room we were supposed to have at the other Hotel. Spring Hill staff, especially, Amanda has been amazing. The room leaves weary travellers without any worries. They even had make up remover, fir thise in need. read more

Great hotel. Super helpful and nice staff. Beds nice. Rooms large. Breakfast was AWESOME!!

This is my go to place when I am in Phoenix, and I am in Phoenix a lot!! The staff is AMAZING. All of them, from the GM to housekeeping to the breakfast girls. They treat me like I am royalty and do an amazing job. As a matter of fact, it is because of the hospitality here that I now pretty much stay at Marriott exclusively myself, and I know that all Springhill Suites are pretty much the same. GREAT Value. GREAT Value. read more

On July 25, 2015 at 7:30PM after a trip to the Grand Canyon my family and I arrived at the Springhill Suites Phoenix North with plans for a relaxing night playing in the pool before our flight out on the 26. I checked in and after giving the details of my trip to the front desk staff I took the elevator up to room 221. I walked in and looked around, a small black object by the foot of the bed caught my eye- I walked to take a closer look and found it was just a lint ball- but on the floor between the 2 beds I found popcorn, popcorn hulls, tortilla chips and a bedside table with the legs all going in different direction. I then went to look inside the frig and found the counter over the frig covered with jam. I returned to the front desk, reported the problems and requested a clean room. I was then given the key to room 208. When I open the door to 208 on the floor 16-18" inside the door was a reddish brown goo chunk on top of the carpet. I then looked between the beds and found more goo spots and when I looked at the floor by the bathroom I found rodent feces. I looked in the frig and found a brown goo and black mold in the freezer. I returned to the desk and advised I could not let my family stay at a hotel that could not provide a clean room. I was offered no assistance finding a room at a different Marriott Property and was left on my own to find a clean hotel since Springhill Suites could not provide me with a clean room. My families relaxing night in the pool turned into a night trying to find a place to stay. I have been in contact with the Hotel management and have been briefed on there great GS scores and cleaning scores, was advised 221 was in excellent shape and 208 had stains by the bed that they had scheduled to be clean but that they don't have rodents and was basicly told I was making up my story. read more

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We stayed here earlier this month and it was really great. We came in at 4 a.m. after a long drive and the lady at the front desk was very accommodating. I commend her for being so nice and alert at 4 a.m.! There were some stains on the floor of our room but for the price it was still definitely worth it. The fitness center was small but that was okay because I got it all to myself when I was there. Every employee I encountered was very nice & professional. I would definitely stay here again. read more