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When I arrived my room was in a little disarray meaning, the couch bed was pulled out and cousin on the side and microwave door open, at first I thought maybe they had double booked the room so I had my children stay outside while I looked in. There was no one in thr room just the disarray so we went on in. After we settled my children got into their beds and I got into mine only to find at my both disgust and horror that my bed was filthy, not a little soiled, filthy with yellow stains and makeup! I called the front desk and they sent someone up to change the bedding...How does this happen? At first I thought maybe they didn't finish cleaning the room because of the disarray, but the bed was fully made. I'm not sure if this is more or less disturbing then when I got into my the bed, that was coincidentally also at a Springhill suites in Savannah and there was a sock in the bed. To add to that I am pretty sure both of my children go food poisoning from the eggs as thatbis the only thing they ate in common the entire trip. The onlu reason I gave it 2 stars is because the staff especially at checkin where extremely friendly and nice as well as the house keeping that came to change the bedding who also appeared to be just as disturbed and very apologetic.
Stayed here for our Universal Studios two day vacation before we moved down further south to Disney. This is not close enough to walk. You will have to drive and pay for parking but I really think the amenities here and the free breakfast or should I say included breakfast because we are paying for it by staying here, makes it a great deal and Universal Studios parking isn't that crazy and you can park pretty close up to be honest so it's seem to be the preferred method for a lot of people staying. Be prepared mornings here gonna be crazy there are a lot of people going to universal and a lot of people getting an early start so give yourself some extra time in the morning if you're planning to try and get some breakfast or get anything from the hotel. Very standard Marriott very clean very nice very easy to use the app and it's just quick. It's done easy and I've always enjoyed my stay at Marriott being a Marriott card holder. Another hotel that I picked out looking at photos and images and thinking that's cool and exciting. It might be fun to hang out there and then quickly remembering that I have zero time to hang out at the hotel because we're doing other activities literally every minute of the day so I can't comment too much on the leisure, but I will say that it was nice to be able to check into a hotel and get a few hours of sleep before we started on day one of Universal Studios Hollywood
PLEASE PLEASE PLEASE take photos before you leave this place! The workers there destroyed the room because I did not have cash to tip them. Their operations manager Jenny Parchelli sent me an email stating that I am charged $900 worth damages. I tried calling the hotel & emailing her back but she refused to respond or return any of my calls. As you can see in the pictures below, the coffee & milk that was on the bed did not soak in. So you can tell it was freshly poured onto the bed. They said the phone, clock & blowdryer were broken. They threw food on the ground saying that it left a stain. This hotel is the reason I am cautious about leaving any hotel from now on without taking pictures. I have never experienced something like this. SMH. THIS HOTEL IS A SCAM! BEWARE!!
I had a great stay at this hotel! Went for a fun weekend and it was closed to everything! Hotel breakfast was packed but was pretty good!
Go stay at the Hilton Garden a block away instead.......the hotel is nice and contemporary, but their service lacks. we visit Burbank every thanksgiving for dinner at my brother in laws. we've stayed at hotels in Glendale and Burbank and we decided to give Springfield a try. at check in the receptionist already had a "better than you attitude". I don't know if she doesn't like her job or is a bitter struggling actress waiting for her big break but she acted like she didn't want to be there. the parking situation is horrible, you either park on the street or pay to park in the garage. I wouldn't mind paying for garage parking, but this parking garage is totally unsecured, no arm gate or attendant, just wide open(see my picture), anybody can walk into the garage from the street and vandalize your car and with no attendant around I don't know if they enforce which cars paid for parking and which didn't. the room we stayed in was cozy and clean, however the layout was odd. the biggest thing that stood out was the only TV in the room is offset from the bed. you can't lay in bed and watch TV comfortably. you could lay in bed and turn you head around 45 degrees or you could lay on the sofa and turn you head 45 degrees in the other direction and watch TV(see my picture), be prepared to hurt your neck or bring an iPad. we went down to the dining area for breakfast and where told that they had stopped serving breakfast and we would have to wait until the restaurant opened, so we decided to walk down the block to the restaurant inside the Hilton Garden and eat over there. when we got home my wife realized her AirPods where missing, she tracked them in her app to the hotel room, called the front desk to ask if you would retrieve them and mail them back to her and of course she you pay the incurred cost. She was called back and told that nothing was found, my wife told her that her GPS tracking was in real time and showing in the room, again she insisted that nothing was found once and nothing else was going to be done about it. if management or corporate read this review, I hope that something is done about the lack of hospitality at this hotel. for the prices and fees you are asked to pay, basic guest courtesy shouldn't be asked for.
We stayed here for 2 nights due to our normal hotel being unavailable. When we arrived the front desk staff was very nice and helpful. We stayed in room 227 which was a pool view 2 queen and I was actually kind of appalled by the state of it. There was weird vibrating of the building, no clue what was going on there. We have stayed in Springhills many times (my husband is Marriott Platinum Elite) and unfortunately this one just didn't feel up to par when it came to rooms. First, the couch was a pull out and not a twin bed trundle like most are at SpringHill and it was very uncomfortable. In addition to this the couch was filthy and stained and the cushions were pretty worn. We did tell the front desk about the stains because we wanted to make sure we were not charged for it. Their response was "we do our best", I guess not their fault but definitely not doing their best when the couch looks like that. Next there were smears on the wall by the sliding door both inside and outside. No clue what these mystery smears were but its was really gross. Finally our AC didn't work. This was what eventually got us moved to a different room. Our new room was better; working AC, no mystery smears, slightly stained couch but it was still pretty worn and uncomfortable. TV in the new room was basically unusable as there was such a delay between it and the remote we just gave up. Water in the sink took forever to drain when washing hands/brushing teeth. The queen beds were also pretty uncomfortable but tolerable. Amenities were nice - they have some fun yard games such as checkers, connect 4, Jenga, etc a fire pit and lots of comfortable seating on the Pool level. The pool was small but fine on a weekday when not many people were there. There was also a hot tub and I liked that there were 3 gate entrances to the pool. Beautiful jasmine along the wall that made the whole deck smell amazing in the evening. Our room had a slider door to the deck area and we spent a lot of time out there. I was told there were screens in the past on the sliders but none of them had them now. The on site bar is only open 5-10pm. Breakfast was just ok. Wish they had a waffle station and more drink options. Eggs, sausage, potatoes, cereal, oatmeal, and various breads. Housekeeping staff was very very nice, polite, and helpful at all times. Overall: I don't think we will book here again unless we're really hard up for a room that can accommodate our family of 5.
What I like about SpringHill Suites is their location. One is a short distance from Downtown. Burbank, Bob Hope Airport, Universal Studios Hollywood, Warner Bros., Walt Disney, and Nickelodeon Studios. The hotel features suites which have swivel Smart TVs, workstations, and relaxing views of the mountainside. The hotel provides includes complimentary breakfast buffet along with a beautiful designed outdoor patio and swimming pool. Also, their Nineteen26 Bar & Lounge opens after 5pm where one can relax after a long day. The rooms are clean and well maintain and their overall staff is wonderful. We unfortunately were in Burbank when the temperatures were extremely hot, so our choice of activities limited.
Friendly check in experience. The gym has some great equipment options. Plenty of parking, and the rate was not bad for a weeknight; $182. Would recommend and stay here again! Unfortunately I thought I took photos, but only if the gym :( I gave it four stars because the hotel must not believe in shampoo bottles, they provide "packets" and only had one in the room - good thing I had extra in my bag lol.
4 months ago
This hotel is located in the midst of a bunch of other hotels and I guess it is as good as any of them. The room was clean and had a semi-separated little seating area with a couch. The bathroom was up to date. Parking was easy. The parking garage is wide open but you have to hang a permit card inside to avoid getting towed, I suppose. Breakfast is included with the room. You get eggs, sausage, cereal, bagels, granola, and so on. Would I stay here again? Sure. read more
Great team at check in - everything is sparkling clean. Huge lobby that welcomes you rh moment you walk in. Great rooms, functional (a bit outdated on tech with a slow tv, offers Netflix access and only one usb a connection on the alarm clock - but a good amount of outlets otherwise). Nice spacious shower and bathroom. Shower head is one of the fixed attached once and not with any separat settings or even a shower hose. All the amenities you need and overall a modern room that on e like to stay in. Most disappointing was the breakfast - uninspired boring selection of food. Very dry eggs. Very dry sausages - of course all at the time of me visiting and I was there an hour before closing so when they brought out "fresh" items it was still dry and simply overdone. Very disappointing. As always the coffee was good fresh and plenty. Would come back and stay again - luckily I'm not a huge breakfast person :) But this and the shower restrictions will take away one star from the rating. read more
1 month ago
2 months ago
When I arrived my room was in a little disarray meaning, the couch bed was pulled out and cousin on the side and microwave door open, at first I thought maybe they had double booked the room so I had my children stay outside while I looked in. There was no one in thr room just the disarray so we went on in. After we settled my children got into their beds and I got into mine only to find at my both disgust and horror that my bed was filthy, not a little soiled, filthy with yellow stains and makeup! I called the front desk and they sent someone up to change the bedding...How does this happen? At first I thought maybe they didn't finish cleaning the room because of the disarray, but the bed was fully made. I'm not sure if this is more or less disturbing then when I got into my the bed, that was coincidentally also at a Springhill suites in Savannah and there was a sock in the bed. To add to that I am pretty sure both of my children go food poisoning from the eggs as thatbis the only thing they ate in common the entire trip. The onlu reason I gave it 2 stars is because the staff especially at checkin where extremely friendly and nice as well as the house keeping that came to change the bedding who also appeared to be just as disturbed and very apologetic. read more
1 month ago
Stayed here for our Universal Studios two day vacation before we moved down further south to Disney. This is not close enough to walk. You will have to drive and pay for parking but I really think the amenities here and the free breakfast or should I say included breakfast because we are paying for it by staying here, makes it a great deal and Universal Studios parking isn't that crazy and you can park pretty close up to be honest so it's seem to be the preferred method for a lot of people staying. Be prepared mornings here gonna be crazy there are a lot of people going to universal and a lot of people getting an early start so give yourself some extra time in the morning if you're planning to try and get some breakfast or get anything from the hotel. Very standard Marriott very clean very nice very easy to use the app and it's just quick. It's done easy and I've always enjoyed my stay at Marriott being a Marriott card holder. Another hotel that I picked out looking at photos and images and thinking that's cool and exciting. It might be fun to hang out there and then quickly remembering that I have zero time to hang out at the hotel because we're doing other activities literally every minute of the day so I can't comment too much on the leisure, but I will say that it was nice to be able to check into a hotel and get a few hours of sleep before we started on day one of Universal Studios Hollywood read more
11 months ago
11 months ago
PLEASE PLEASE PLEASE take photos before you leave this place! The workers there destroyed the room because I did not have cash to tip them. Their operations manager Jenny Parchelli sent me an email stating that I am charged $900 worth damages. I tried calling the hotel & emailing her back but she refused to respond or return any of my calls. As you can see in the pictures below, the coffee & milk that was on the bed did not soak in. So you can tell it was freshly poured onto the bed. They said the phone, clock & blowdryer were broken. They threw food on the ground saying that it left a stain. This hotel is the reason I am cautious about leaving any hotel from now on without taking pictures. I have never experienced something like this. SMH. THIS HOTEL IS A SCAM! BEWARE!! read more
1 year ago
Go stay at the Hilton Garden a block away instead.......the hotel is nice and contemporary, but their service lacks. we visit Burbank every thanksgiving for dinner at my brother in laws. we've stayed at hotels in Glendale and Burbank and we decided to give Springfield a try. at check in the receptionist already had a "better than you attitude". I don't know if she doesn't like her job or is a bitter struggling actress waiting for her big break but she acted like she didn't want to be there. the parking situation is horrible, you either park on the street or pay to park in the garage. I wouldn't mind paying for garage parking, but this parking garage is totally unsecured, no arm gate or attendant, just wide open(see my picture), anybody can walk into the garage from the street and vandalize your car and with no attendant around I don't know if they enforce which cars paid for parking and which didn't. the room we stayed in was cozy and clean, however the layout was odd. the biggest thing that stood out was the only TV in the room is offset from the bed. you can't lay in bed and watch TV comfortably. you could lay in bed and turn you head around 45 degrees or you could lay on the sofa and turn you head 45 degrees in the other direction and watch TV(see my picture), be prepared to hurt your neck or bring an iPad. we went down to the dining area for breakfast and where told that they had stopped serving breakfast and we would have to wait until the restaurant opened, so we decided to walk down the block to the restaurant inside the Hilton Garden and eat over there. when we got home my wife realized her AirPods where missing, she tracked them in her app to the hotel room, called the front desk to ask if you would retrieve them and mail them back to her and of course she you pay the incurred cost. She was called back and told that nothing was found, my wife told her that her GPS tracking was in real time and showing in the room, again she insisted that nothing was found once and nothing else was going to be done about it. if management or corporate read this review, I hope that something is done about the lack of hospitality at this hotel. for the prices and fees you are asked to pay, basic guest courtesy shouldn't be asked for. read more
6 months ago
2 years ago
We stayed here for 2 nights due to our normal hotel being unavailable. When we arrived the front desk staff was very nice and helpful. We stayed in room 227 which was a pool view 2 queen and I was actually kind of appalled by the state of it. There was weird vibrating of the building, no clue what was going on there. We have stayed in Springhills many times (my husband is Marriott Platinum Elite) and unfortunately this one just didn't feel up to par when it came to rooms. First, the couch was a pull out and not a twin bed trundle like most are at SpringHill and it was very uncomfortable. In addition to this the couch was filthy and stained and the cushions were pretty worn. We did tell the front desk about the stains because we wanted to make sure we were not charged for it. Their response was "we do our best", I guess not their fault but definitely not doing their best when the couch looks like that. Next there were smears on the wall by the sliding door both inside and outside. No clue what these mystery smears were but its was really gross. Finally our AC didn't work. This was what eventually got us moved to a different room. Our new room was better; working AC, no mystery smears, slightly stained couch but it was still pretty worn and uncomfortable. TV in the new room was basically unusable as there was such a delay between it and the remote we just gave up. Water in the sink took forever to drain when washing hands/brushing teeth. The queen beds were also pretty uncomfortable but tolerable. Amenities were nice - they have some fun yard games such as checkers, connect 4, Jenga, etc a fire pit and lots of comfortable seating on the Pool level. The pool was small but fine on a weekday when not many people were there. There was also a hot tub and I liked that there were 3 gate entrances to the pool. Beautiful jasmine along the wall that made the whole deck smell amazing in the evening. Our room had a slider door to the deck area and we spent a lot of time out there. I was told there were screens in the past on the sliders but none of them had them now. The on site bar is only open 5-10pm. Breakfast was just ok. Wish they had a waffle station and more drink options. Eggs, sausage, potatoes, cereal, oatmeal, and various breads. Housekeeping staff was very very nice, polite, and helpful at all times. Overall: I don't think we will book here again unless we're really hard up for a room that can accommodate our family of 5. read more
2 years ago
3 years ago
What I like about SpringHill Suites is their location. One is a short distance from Downtown. Burbank, Bob Hope Airport, Universal Studios Hollywood, Warner Bros., Walt Disney, and Nickelodeon Studios. The hotel features suites which have swivel Smart TVs, workstations, and relaxing views of the mountainside. The hotel provides includes complimentary breakfast buffet along with a beautiful designed outdoor patio and swimming pool. Also, their Nineteen26 Bar & Lounge opens after 5pm where one can relax after a long day. The rooms are clean and well maintain and their overall staff is wonderful. We unfortunately were in Burbank when the temperatures were extremely hot, so our choice of activities limited. read more
1 year ago
Friendly check in experience. The gym has some great equipment options. Plenty of parking, and the rate was not bad for a weeknight; $182. Would recommend and stay here again! Unfortunately I thought I took photos, but only if the gym :( I gave it four stars because the hotel must not believe in shampoo bottles, they provide "packets" and only had one in the room - good thing I had extra in my bag lol. read more
6 years ago
We had a horrible experience at the pool today. Inconsistent information provided to guests (appointment requirement to use the pool) led to a mean encounter with a lady claiming she has an appointment. Complained to Adrian (the manager) who was nice. Let's see if the establishment will handle this properly with the guest. Lady I approached asking for a manger to report the incident wasn't pleasant at all. read more
3 years ago
The perfect place for a family meeting. The location is great and the hotel was super clean. The suite was big enough for two of us. We did have a squeaky toilet which we had to keep taking off the lid and turning a plastic screw to stop it. The room location was not the best. It was second floor near the elevators so it was noisy outside our door. Hence the 4 star review, but the staff, common areas and details\amenities were just what we needed. Free breakfast was available (hot foods changed daily) and the bar was just enough to keep us inside and conversation going. Arika in the bar was fantastic and when we brought in food, she gave us water, utensils and anything else we needed. Bonus was the hot chocolate bar at night in the lobby with all kinds of add-ins. So many private places to sit and chat, even outside since the outside pool area is huge. There's an indoor parking garage for a daily fee. There's a great area to shop down the street and grocery and coffee the other direction. read more
2 years ago
5 years ago
My husband and I stayed here on a Saturday night as we were in the area for a concert at the Hollywood Bowl. Check in was easy and quick. Self parking is in their structure and is $22. The room was clean and super spacious. So quite. We took advantage of their complimentary breakfast the next morning. Nothing fancy, just a simple eggs, waffles, bread, oatmeal, cereal and most importantly, coffee. I wish we would've stayed longer and taken advantage of the other amenities like the pool, which was surprisingly large. Or had a drink at their bar during the daily happy hour. We will absolutely be back, next time with the fam. read more
Nice room! Nice hotel! The only comment I have is the bathroom. I wish the sink was separated outside of the toilet and shower room. This way, roomies don't have to wait for other roomies that are in the toilet to brush teeth/wash hands/etc. Great part was it's close to Universal Studios and Los Angeles. Good continental breakfast spread. Parking is $18 a night, which is a ripoff but what are you gonna do? read more
1 year ago
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3 years ago
Staff and food were pleasant. But these is the condition of our room. They definitely can use some quality cleaning! We could not wait to get out of there read more
6 years ago
Nice hotel. It was modern and clean. The "free" breakfast is underwhelming. You get a white bag with a peanutbutter and jelly sandwich, fruit cup, juice of the day and a granola bar. It is more like a kids lunch. The rooms are nice, you can make a reservation to enjoy the pool and there is plenty of parking for the $18 a day fee. Staff was welcoming but did not offer assistance with places to eat or things to do in the area. I would stay again just for the location and how nice the hotel is. read more
My family and I stayed here on Thursday to enjoy a full day of Universal Studios on Friday. Our stay was free for the most part as we had enough points to cover the nights stay. Checking in was good, the staff as others may have mentioned were super friendly and helpful. The first room we got unfortunately was not up to par, carpet was still very wet from what we assume was a thorough carpet cleaning. Went downstairs to inform the staff and they were more than accommodating and immediately changed our room. The rooms are spacious, the tv is accommodated in an awkward spot but whatever, they have signs saying adjust the tv for viewing which we did and it was fine. The carpet however was pretty bad, like someone dropped sauce or maybe blood, we were afraid to walk without shoes on, which needles to say should be with any hotel room as carpets can get pretty gross. The only other issue again like others may have mentioned is the very loud AC unit, mainly the fan inside of the unit. My god I usually do fall asleep when traveling without issues even on my first night, but I didn't sleep a wink, maybe got 3-4 solid hours of sleep which was rough considering we had a very full day of walking at Universal Studios. Note to management, kudos to having a super friendly staff, might look into better carpet care and definitely figure out how to get those AC units running a heck of a lot quieter. The street noise and our neighbor upstairs who walked like they had bowling balls on their feet were ok, but the AC has got to be corrected. 3 stars for staff and room size, minus the two stars for the carpets unhealthy appearance and my 3-4 hours of sleep. read more
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Ask the Community - Springhill Suites by Marriott
Do they accept cats? I have two.
How is the parking? Is it safe and secure?
The parking is under the hotel. We had no issues but we were also in mini-van rental so not an exciting car.
Review Highlights - Springhill Suites by Marriott
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