Cancel

    Open app

    Search

    Springhill Suites by Marriott

    3.7 (232 reviews)
    ModerateHotels
    Open Open 24 hours

    Services - Springhill Suites by Marriott

    Hotels

    Springhill Suites by Marriott Photos

    You might also consider

    Recommended Reviews - Springhill Suites by Marriott

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Watch out for hotel scams!
    Samphors C.

    PLEASE PLEASE PLEASE take photos before you leave this place! The workers there destroyed the room because I did not have cash to tip them. Their operations manager Jenny Parchelli sent me an email stating that I am charged $900 worth damages. I tried calling the hotel & emailing her back but she refused to respond or return any of my calls. As you can see in the pictures below, the coffee & milk that was on the bed did not soak in. So you can tell it was freshly poured onto the bed. They said the phone, clock & blowdryer were broken. They threw food on the ground saying that it left a stain. This hotel is the reason I am cautious about leaving any hotel from now on without taking pictures. I have never experienced something like this. SMH. THIS HOTEL IS A SCAM! BEWARE!!

    Breakfast time
    Louise S.

    I had a great stay at this hotel! Went for a fun weekend and it was closed to everything! Hotel breakfast was packed but was pretty good!

    offset TV location from the sofa

    Go stay at the Hilton Garden a block away instead.......the hotel is nice and contemporary, but their service lacks. we visit Burbank every thanksgiving for dinner at my brother in laws. we've stayed at hotels in Glendale and Burbank and we decided to give Springfield a try. at check in the receptionist already had a "better than you attitude". I don't know if she doesn't like her job or is a bitter struggling actress waiting for her big break but she acted like she didn't want to be there. the parking situation is horrible, you either park on the street or pay to park in the garage. I wouldn't mind paying for garage parking, but this parking garage is totally unsecured, no arm gate or attendant, just wide open(see my picture), anybody can walk into the garage from the street and vandalize your car and with no attendant around I don't know if they enforce which cars paid for parking and which didn't. the room we stayed in was cozy and clean, however the layout was odd. the biggest thing that stood out was the only TV in the room is offset from the bed. you can't lay in bed and watch TV comfortably. you could lay in bed and turn you head around 45 degrees or you could lay on the sofa and turn you head 45 degrees in the other direction and watch TV(see my picture), be prepared to hurt your neck or bring an iPad. we went down to the dining area for breakfast and where told that they had stopped serving breakfast and we would have to wait until the restaurant opened, so we decided to walk down the block to the restaurant inside the Hilton Garden and eat over there. when we got home my wife realized her AirPods where missing, she tracked them in her app to the hotel room, called the front desk to ask if you would retrieve them and mail them back to her and of course she you pay the incurred cost. She was called back and told that nothing was found, my wife told her that her GPS tracking was in real time and showing in the room, again she insisted that nothing was found once and nothing else was going to be done about it. if management or corporate read this review, I hope that something is done about the lack of hospitality at this hotel. for the prices and fees you are asked to pay, basic guest courtesy shouldn't be asked for.

    Housekeeps and amenities hours.
    Angela W.

    We stayed here for 2 nights due to our normal hotel being unavailable. When we arrived the front desk staff was very nice and helpful. We stayed in room 227 which was a pool view 2 queen and I was actually kind of appalled by the state of it. There was weird vibrating of the building, no clue what was going on there. We have stayed in Springhills many times (my husband is Marriott Platinum Elite) and unfortunately this one just didn't feel up to par when it came to rooms. First, the couch was a pull out and not a twin bed trundle like most are at SpringHill and it was very uncomfortable. In addition to this the couch was filthy and stained and the cushions were pretty worn. We did tell the front desk about the stains because we wanted to make sure we were not charged for it. Their response was "we do our best", I guess not their fault but definitely not doing their best when the couch looks like that. Next there were smears on the wall by the sliding door both inside and outside. No clue what these mystery smears were but its was really gross. Finally our AC didn't work. This was what eventually got us moved to a different room. Our new room was better; working AC, no mystery smears, slightly stained couch but it was still pretty worn and uncomfortable. TV in the new room was basically unusable as there was such a delay between it and the remote we just gave up. Water in the sink took forever to drain when washing hands/brushing teeth. The queen beds were also pretty uncomfortable but tolerable. Amenities were nice - they have some fun yard games such as checkers, connect 4, Jenga, etc a fire pit and lots of comfortable seating on the Pool level. The pool was small but fine on a weekday when not many people were there. There was also a hot tub and I liked that there were 3 gate entrances to the pool. Beautiful jasmine along the wall that made the whole deck smell amazing in the evening. Our room had a slider door to the deck area and we spent a lot of time out there. I was told there were screens in the past on the sliders but none of them had them now. The on site bar is only open 5-10pm. Breakfast was just ok. Wish they had a waffle station and more drink options. Eggs, sausage, potatoes, cereal, oatmeal, and various breads. Housekeeping staff was very very nice, polite, and helpful at all times. Overall: I don't think we will book here again unless we're really hard up for a room that can accommodate our family of 5.

    Andrew C.

    What I like about SpringHill Suites is their location. One is a short distance from Downtown. Burbank, Bob Hope Airport, Universal Studios Hollywood, Warner Bros., Walt Disney, and Nickelodeon Studios. The hotel features suites which have swivel Smart TVs, workstations, and relaxing views of the mountainside. The hotel provides includes complimentary breakfast buffet along with a beautiful designed outdoor patio and swimming pool. Also, their Nineteen26 Bar & Lounge opens after 5pm where one can relax after a long day. The rooms are clean and well maintain and their overall staff is wonderful. We unfortunately were in Burbank when the temperatures were extremely hot, so our choice of activities limited.

    See all

    4 months ago

    Helpful 3
    Thanks 2
    Love this 2
    Oh no 0

    10 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 2

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 3
    Thanks 1
    Love this 2
    Oh no 1

    1 year ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 6
    Thanks 2
    Love this 3
    Oh no 1

    2 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jill B.
    1
    15
    25

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    10 months ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 32
    Thanks 0
    Love this 31
    Oh no 0

    1 year ago

    Everyone was professional and very friendly and accommodating. We enjoyed our stay. Also look forward to staying there on our next visit.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Charles B.
    32
    274
    878

    2 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 5
    Thanks 2
    Love this 2
    Oh no 5

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 0
    Love this 4
    Oh no 0
    Photo of Jenny T.
    1245
    1191
    4144

    7 years ago

    Helpful 15
    Thanks 0
    Love this 15
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 2

    5 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Amy L.
    1
    55
    37

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 6
    Thanks 1
    Love this 4
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of John F.
    261
    3
    2

    3 years ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 1

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 3
    Thanks 0
    Love this 2
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 6

    Ask the Community - Springhill Suites by Marriott

    Do they accept cats? I have two.

    How is the parking? Is it safe and secure?

    The parking is under the hotel. We had no issues but we were also in mini-van rental so not an exciting car.

    View All 3 Questions

    Review Highlights - Springhill Suites by Marriott

    Convenient location for Universal Studios and the Rose Bowl, which were two places I went to on this trip.

    Mentioned in 22 reviews

    Read more highlights

    You might also consider

    Hampton Inn and Suites Los Angeles Burbank Airport - Guest room amenity

    Hampton Inn and Suites Los Angeles Burbank Airport

    (214 reviews)

    $$

    This is hands down the worst hotel experience of my life -- and yes, I am saying this clearly: the…read morestaff were openly racist, especially toward Asians. If you are Asian, I strongly recommend you do not stay here. We arrived after a long trip with two young kids, completely exhausted -- the kind of exhaustion where you can barely stand or walk. We checked in and went up to our assigned room on the 3rd floor... only to find that someone was already inside the room. Let that sink in. We literally opened the door and found another guest already occupying it. That is not just unacceptable -- it is a serious safety issue. We went back downstairs, shocked and frustrated. While we were standing there waiting, the front desk guy was checking in another guest and was extremely friendly to her, smiling and handing her a bag of goodies -- while completely ignoring us, even though we were clearly waiting and had just reported a major issue. Then another staff member came over -- rude, cold, and with zero apology -- and simply clicked around on the computer and handed us a new room key like we were the problem. The replacement room was facing the freeway, and the noise was unbearable. We could not sleep at all. Between the dangerous room assignment, the complete lack of professionalism, and the blatant discriminatory behavior, this hotel deserves zero stars. I have stayed in many hotels -- this was by far the most disrespectful and disturbing experience. Avoid this place.

    Night staff was much better than the afternoon. I was chosen as guest of the day and I'm a Diamond…read moremember. I checked in around 4. Jan 31. The receptionist seemed over the day. She had no smile, called me a totally different name, offer nothing for a diamond member. The y young lady at night was fabulous and more than made up for checkin. The young man the next day was awesome also. Word smell in the room but it dissipated when the air was turned on. No streaming so I knock a star for that. Contentment breakfast was a great addition. The place could love some love and care. Appreciated the LYFT option because the shuttle wasn't available. Lyft was great and only 15 minutes away from BUR.

    El Royale Hotel Studio City - Room 101. Cal King beds in five of our cottages.

    El Royale Hotel Studio City

    (371 reviews)

    $

    Studio City

    Great quaint place with nice staff and cozy accommodations small dab in the middle of a bunch of…read moregreat restaurants. This place has its own parking in a semi secure area off the main street. The rooms are these little bungalows, some with a garage type area. They've got all the basic needs covered and the room rates are highly competitive.

    Starting with check-in: I couldn't find anyone at the front desk. A very nice gentleman cleaning…read morerooms offered to find someone for me. Strange encounter. The clerk wasn't outright rude, but for the first several minutes seemed pretentious, like I wasn't good enough to stay there. He didn't introduce himself or ask my name; I introduced myself and asked his name after check-in, and he warmed up a bit. It felt like I'd caught him doing something wrong or arrived before he was ready. I had to ask multiple questions because he didn't offer information or engage. My customer service was on point--his, not so much. I'd been driving all day and was exhausted, wearing very casual clothes, but he felt very judgey. I asked to see the rooms after reading reviews. The first was rundown and not worth the $150 he quoted. He kept going into the back office between questions, implying he was busy or nearly full (there was only one car outside). When I asked to see the other side of the hotel, which had allegedly been updated, he bragged about being fully booked, though I only ever saw three cars. Odd. The second room was just okay, but I was too tired to find another hotel, so I stayed one night. Few things frustrate me more than visible neglect and lack of detail. There were drywall screw heads popping out, scuffed walls, holes, and water-damaged bathroom drywall from a poorly placed glass shower door--crumbling onto the floor. The floor itself was dirty. The outer entry door was peeling badly, shedding bits of clear coating onto the floor and my hands. The blinds appeared to not have been cleaned in months--which should be done regularly. The bed frame was filthy--dust, debris, bits of wrappers and food. It was clearly dirty, with oils, handprints, and dried liquids (I'll leave that to your imagination). The closet doors, off-white, had visible hand grime. The disinfectant wipes I used were brown - yuck. The lamp was dusty, an outlet near the bed had a broken metal piece stuck inside, and both the bathroom vent and hair dryer were caked with dust. The dryer filter hadn't been cleaned in ages. The countertop above the mini fridge was detaching, the bathroom shelf was decaying, and the shower glass hadn't been cleaned. The creamy drip marks on the wall--hopefully conditioner or soap--remained, and the grout was mold-stained. A simple bleach spray would've fixed it. The shower water pressure was awful, with calcification that needs vinegar soaking. It also leaked from the stem. Meanwhile, the sink had too much pressure. The cleaning staff were wonderful--always offering help. The issues here clearly stem from management, not staff. I realize this isn't a four-star hotel and that my standards are higher than average. Having worked in property management and emergency response, I've been in many homes across all conditions and know what "clean" should look like. I attached photos (which don't even capture all of it) so others can decide for themselves. Public beds and showers should be cleaned frequently so dust, germs, and bugs don't build up. The initial clerk did warm up by the end, and wasn't outright rude, just awkward and pretentious at first. When I checked out, a different man was working. He was extremely pushy, insisting I stay longer despite me saying I had to get back on the road. Then he handed me a clipboard and said it was mandatory to fill out--a sheet listing my name, room number, and space for comments, stacked under previous guests' notes. I told him I'd review the hotel online instead. He insisted I fill in each section, so under "comments" I wrote "review on Yelp." Other than being pushy, he was friendly--but it was an annoying end to a stay that wasn't worth the cost. Not the worst stay I've had, but definitely not one I'd repeat.

    Courtyard by Marriott Los Angeles Burbank Airport - Great accommodations!

    Courtyard by Marriott Los Angeles Burbank Airport

    (172 reviews)

    $$

    Back in January, we suddenly had to evacuate our home in the middle of the night because of the…read morePalisades Fire. After dropping our dogs off with a friend, we scrambled to find a hotel and ended up at the Courtyard by Marriott Thousand Oaks. It honestly turned out to be a lifesaver for the nine days we were there. The rooms were spotless and had a surprisingly roomy fridge--perfect for all the snacks we stress-bought. The staff went out of their way to help us, which made a tough time a little easier. I ended up working most days from a cozy booth in the lobby, complete with my own TV so I could keep an eye on the nonstop fire news. One unexpected perk was the hotel's location next to an outdoor mall. We loved being able to walk around and explore, since walkability isn't something we get at home. In the evenings, we made the best of things by checking out different movie theaters in Burbank and Universal Studios City Walk and catching up on Oscar-nominated films. I hope we never have to evacuate again, but if we do, I know exactly where we'll go. This Courtyard felt like a safe haven when we needed it most.

    We stayed at this hotel for only one night, but we enjoyed our stay. Check in was easy and the…read morefront desk clerk was pleasant our room was clean. We ate and drank at the bar and we enjoyed the food and the drinks. The bartender was nice. My only criticism is that the carpet seemed old and I would have preferred if the television had faced the bed.

    Hilton Los Angeles/Universal City - Exterior during sunset

    Hilton Los Angeles/Universal City

    (1.1k reviews)

    $$$

    Studio City

    Agree with others that staff are great, location is great for Universal, and everything is very…read moreclean. However, the mattress was very uncomfortable, no mirror in the room so everything my family of 4 had to do was in the bathroom which makes getting ready much slower, had no rooms for us to overlook Universal, the shower faucet never really shut off, the "sidewalk" to Universal is crossing a patio they rent out or having to walk in the road so take the shuttle, no microwave and when we asked where one was that we could use, the front desk said their wasn't one (in The whole motel!) but they could heat our item and then charge us 25$ to deliver it to our room! I am not used to staying in rooms for this much with no amenities. Expect to overpay for everything.

    We went to the Sheraton first, but we booked last minute so they only had room for a night. It was…read morelovely. But no problem we booked the Hilton which is right near the Sheraton and near City Walk and Universal Studios. it It is actually closer and they have a great shuttle service. You can also walk it, but I get tired. It is a long walk. We loved this Hilton. It was perfect. The hotel is very pretty and has the best pool and they have spa service which I loved and you can get great food right at the pool. The service is amazing. Our rooms were ready on time and all we needed and asked for in advance was there for us. We had a nice view and both rooms were spotless and so comfortable. I loved the bed. The front desk staff is great and can tell you all you need to know about the area. The food at the eatery is great and they have a lovely bar as well. They do not always have crab legs, but we were lucky. All the food was great, from breakfast to dinner. We will stay again.

    Springhill Suites by Marriott - hotels - Updated May 2026

    Loading...
    Loading...
    Loading...