Comfy beds. Great Guest Services staff. Nice lobby and sitting area with great TV and internet reception. The best thing is the heated salt water pool with great ambiance. I would've given five stars if it were not for the attitude of the server in the breakfast area. She was rude It was 6:25 and the free breakfast was not set up with the exception of the oatmeal and the coffee. I was unaware that it didn't begin until 6:30. But when I tried to get some oatmeal, the woman said, "Let me do that for you" and I thought she was being helpful, But then she said, "You need to wait a until 6:30 like that guy over there" and she pointed to a young man sitting in the lobby who had probably need shamed. The bananas were old, the eggs were watery, and the sausages looked like your fingers when you're in the water too long. Not Marriott customer ser worthy of bragging about ...only because of her. The next day she was still salty according to the look on her face. read more

Excellent front desk staff - Clean - Conveniently located - Service at the Bar rude, not worth the Marriott level Midweek 3 day stay at the SpringHill for a conference. Front desk was absolutely fantastic: friendly, professional, polite. Really 5-star level. The suite was large, well maintained and the whole hotel was clean and smelled nice. Now the bad: the staff/waiters at the bar: do these gentlemen know anything about customer service? Treating their guests rudely (2 evenings and 1 breakfast visit), happened to me during one dinner and did see it happen again half a dozen times - shouting at guests not tipping +20% is a big no-no, no smiles, sitting at the end of the bar ignoring 4 guests who wanted to order (sat using his phone for 10min, shouted 'not now, I'm texting can't you see ... ' Avoid the bar, the rest of the hotel is great! read more

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Charging $30 for parking on top of the $300+ I already paid for the room is shameful. It's a clear example of profits being prioritized over customers at a very mediocre property. Many guests are here for medical care at Stanford, not leisure. Nickel-and-diming people in that situation is pathetic. There are far better, nicer options nearby that don't take such blatant advantage of their guests. I won't stay here again, and I wouldn't recommend it to anyone. One star across the board. read more

Great place to stay if you are having fun around San Mateo. If you plan on spending your time more in the city of San Fran, then note that it is a bit more of a drive from here, especially with traffic, but still a decent alternative to tourist prices and smaller living space. Our room was clean (to my standards), the shower was hot, and the beds were comfortable. It was perfect for our little family. Front desk people were friendly too. My favorite part about this hotel was the breakfast! They had hot entries (e.g., eggs, sausage, potatoes, etc.) that rotated based on the day, fruit, coffee, pastries, oatmeal, cereal, and a waffle making station. The waffle making station always had a line and it gets messy after multiple uses, but worth it! One bad thing about this hotel is the mini fridge. If you don't plan on using it, then you can skip this rant. The mini fridge is a dumb design because it does not stay on (unless I'm not smart enough to operate a fridge). When I googled it, I found a Reddit post complaining about the same thing. Basically, there are two buttons inside that you can press, but each one only keeps the fridge cold for a small duration. We tried the buttons, and also not pressing any buttons - nothing kept the fridge on. No point in bringing back leftovers meals or keeping milk for your kids. We were left with a warm smelly fridge. You have to pay to park here. No surprise there though. Pro Tip: If you need drinking water, just fill up at the gym! It's filtered! Overall, good place to stay. You'll get a comfortable room and hot breakfast. Don't depend on the fridge. read more

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Walking distance to my office. Large lobby and bar where you can hang out and enjoy Sports on TV or meet your friends. Rooms have a TV, fridge, microwave, desk, couch and comfy beds. A nice gym, refreshing outdoor pool, and laundry made the 10 day stay easy. Free WiFi and wasn't too slow so that was helpful doing work. There was an issue with my corporate card not working on their system but the front desk was able to get it resolved with interaction from AMEX. All in all not bad. read more

SpringHill Suites by Marriott Belmont Redwood Shores - Nice roomy spa like bathroom. - Hotels Near Me - Belmont, California

This 'hotel' is terribly understaffed, with real effects on the service and cleanliness. We check in and they tell us here is no housekeeping. WTF? What started as a precaution during Covid has turned into a way of cutting costs and increasing corporate profits. The corridors smelled musty and carpet needed vacuuming. There were bags of trash in the corridors. Couch in our suite was stained. We had to make the trundle bed ourselves. Breakfast offerings were sup-par, there was a tip jar at the buffet, the trash was overflowing, and was left unclean after it breakfast ended for some time. Marriott used to be a good brand of mid-range hotels, but now it's become synonymous with poor service and lack of attention to detail. I had a bad experience years ago at one of their Autograph Collection hotels. I thought it was a one-off, but after this poor experience I am going to stay away from Marriotts forever. read more

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My experience here at this Marriott was horrible. I have never felt more uncomfortable and unwelcome at a hotel until this one. From checking in ALL THE WAY to check out. My family and I came up to the Bay Area from SoCal for a youth football game, our plan was to drive back right after the game but driving up we were tired so knew we needed to get a hotel room for the night. I honestly wished we saved our money and drove back instead of staying here. At check-in we inquired for an early check-in around 10:00am (I am aware that it's upon room availability and there is a fee for early check-in). The parking lot seemed to be empty so it's common sense to know the hotel is not FULLY sold out. The front desk receptionist that was working on Sat 9/28 morning shift (Caucasian female) told me there weren't any rooms available until noon - but just her gesture, tone and customer service skills when telling me that, made me feel super unwelcome. It was too early and didn't want to cause any issues so I told her understood and just waited on the couches in the lobby area. (STRIKE 1) An hour passes by and guests come in and try to check in early as well, she lets them know she has a room for THEM but there's a fee (they declined paying the fee) but the receptionist offers THEM to store their luggage while they wait for their check-in time. How come I wasn't offered that? Whole time I'm sitting and waiting in the lobby she did not offer that once to my family. So my family and I just get up and leave to the football field and decide we'll just check in when we get back w/ hopefully a different staff member (STRIKE 2) Now we are in late afternoon/early evening - after our football game we invited over a couple parents to have lunch with us before they hit the road back to SoCal. We figured we'd be okay to sit in the common area where complimentary breakfast happens. As we're breaking bread, going over the game, cracking jokes we get rude stares from almost every staff member in the lobby as if we can't be there. That made us uncomfortable so we move to the pool area so we're out of the way, and not where we feel unwelcome (STRIKE 3) Now we are in the evening - my family and I left to go grab dinner. Upon returning to the hotel we parked in the back so we can enter the door closer to the elevator. I was trying to use my Marriott app key card to open the door but at that time it wasn't working. We seen a staff member (not sure if he's maintenance or a barback staff) across the way who was mopping the common area, so I knocked and showed my app through the door and gestured that it wasn't working. RUDELY the worker looks at us and gestures us to WALK ALL THE WAY around through the front and just simply goes back to doing whatever he was doing. Now everything is just aggravating me with the staff members here. No professionalism, no common courtesy, no customer service skills in a job setting that requires the upmost customer service. It was late, I was tired and I didn't feel like addressing it because who knows now with this experience so I just took a picture of him. Attached pic below (STRIKE 4). Now it's the next morning (9/28) and obviously because this wasn't in our plans we didn't pack any toiletries. So I went down to the front desk to get toothbrushes and toothpastes. I asked for (5) toothbrushes because there was 5 of us. Before she went to go grab it she asked me "what room, how many people in there". I've done this before and never got asked that. Not sure if that's policy but that rubbed me the wrong way, because why did she need to know my room number? AGAIN, just her tone, facial expressions, and customer service skills POOR! (STRIKE 5) We come out often for youth football games and I will not be staying here again. Would rather much stay at a Hampton or Holiday Inn were they are more friendly, welcoming, and professional. They do not deserve 5 stars from me.THIS HOTEL HAS THE MOST UNWELCOMING STAFF MEMBERS IVE ENCOUNTERED. DON'T SPEND YOUR MONEY HERE. read more

SpringHill Suites by Marriott Belmont Redwood Shores - Hotels Near Me - Belmont, California

We stayed here for two nights and thought it was great! The location is right off the freeway near some office space, but you could'nt hear the freeway, at least from our room, wich faced south, where the freeway is to the west of the hotel. We got in late and there was quite a long wait to check in...about 15 minutes as there was only one person working. The room was on par with other Springhill Suites, nice and modern and the separate desk area was nice to have. The TV was large and swiveled to both the livingroom/couch area and the bed area. The toiletries were all in pumps on the wall. The breakfast was good and there were lots of options, including many types of milk. The line for waffles was long. There was an indoor pool that we did not use. I didn't like that you had to pay to park as the kot was huge and space was not at a premium here. They did have tons of EV chargers though. read more

Questionable cleanliness. Everywhere I looked, from the lobby to the the room itself, there were stains. On the carpet, on the elevator walls, on the sleeper sofa. In fact, the first room I was assigned had such obvious stains on the sofa that I asked for a new room. They reminded me of certain body fluids. My new room had a much cleaner sofa but it too had the occasional stains on the carpet. The sliding bathroom door was streaky. I did not feel comfortable enough to be barefoot as the floor seemed to have some kind of residue. No doubt this won't bother some people but it certainly bothered me. The new room had a microwave, mini fridge, and coffee maker but I missed having a safe. There was no safe in my room. I had to rely on my luggage locks to secure my valuables. While I did not partake in the free breakfast, my husband did. He said would have like to see a little more variety and some lighter fair to balance out the meal. Eggs, sausages, and waffles can be a bit heavy day-in and day-out. My real pet peeve is that housekeeping threw away my Charmin while they were servicing my room. I realize not everyone travels with their own TP. Some people can just roll with the single ply the hotel provides. I am not such a person. While the front desk was apologetic they did not make it right. I had to run out and source more from a local CVS. It wasn't all bad though. Prior to check-in, the staff was kind enough to store my luggage. I did not have to worry about losing anything in a car break-in while I roamed the city. They also were able to provide me an extra comforter on request. The standard comforter in the room is very lightweight and the heater does the real work to keep you warm. I just missed the weight of my blanket back home and the extra comforter helped me sleep. Finally, the location is actually quite convenient. Although it's right next to the highway it's a fairly quiet neighborhood. The closest neighbors are office parks. read more

Had to stay here a few nights while work was being done on my house. I have never written a hotel review before but I just had to single out Maria in housekeeping. She made sure we were comfortable for our stay, and she always greeted us with a big smile. I would stay here again for her great service! Also the layout of the room was nice and the room was very clean! read more

***WARNING FOR YOUR HEALTH*** During our recent stay this past weekend, the hotel served expired milk at breakfast. I could not believe the way nobody working seemed to care about something major like this! My boyfriend got sick from the milk and was throwing up shortly after breakfast. This is a serious issue to be serving old food and I have been shocked at the total lack of response from anyone at the hotel. They reassured me that it was all noted on the computer and that someone would call or email me and I have not heard anything. I hope that the health department contacts somebody at the hotel ASAP. Please be aware before booking! read more

Great stay - clean, friendly and great breakfast. As I wound down the evening each evening, I went down to the small bar where Janie served fantastic cocktails, recommended beers and food items, and served up fresh conversation each and every night. This is what service should look like - rapport, great service and relaxation! read more

Thank you to the wonderful staff at Springhill suites Belmont Redwood Shores. Alondra at the front greeted us upon arrival and was so friendly & helpful. The room and amenities are beautiful and clean. We were also blown away by the breakfast selection. We're grateful for our time here and look forward to visiting again soon! read more

I love the floor plan and the neat decor of this hotel. Our first floor room also had high ceilings. The rooms have microwaves and fridges. There was a spacious amount in the gym. The breakfast was decent with warm food like turkey sausages, eggs, potatoes, cereal and toast. The only complaint I have is in our room (I believe it was 102 near the back exits) is the tv screen was very dark and I was unable to change the setting on the tv and the room itself also seem dark, not a lot of lighting to make the room brighter. read more

Not. A. Fan. I stayed at this local SpringHill Suites for one night between out-of-town trips, while the rest of my family was quarantining at home recently due to covid. Despite paying in the mid-200s for a room, when I arrived they actually charged me extra for parking (It was late evening, and the parking lot was less than 1/4 full). I absolutely hate nickel-and-diming like this. One star loss for that. Another star off for their weak breakfast: Powdered eggs and bacon but no cooked oatmeal. Only type of extra-sweet yogurt, which gave me an unwanted sugar buzz. The orange juice machine was dispensing water only. Thankfully there was decent coffee. Yet another star off for their sad gym; and I really wanted to work out. They had plenty of treadmills (not my thing), but the weight equipment seemed to be missing key components; and there was only one floor mat. I couldn't even do basic exercises like lat pull or a bench press. Eventually I did a little core work (on the single floor mat) before running out of options. Having arrived after midnight, I had also requested late checkout, which they declined at first. When I became more insistent, they finally agreed to an extra 30 minutes. Gee thanks. Other than that, the hotel was clean and on the newer side. My king bed room was fairly spacious with a good layout. It's too bad they couldn't follow through with the other basics for a hotel in this price range. I will not be back. read more

I sold my home & stayed here while looking for another. I thought the hotel room was attractive, clean and quiet for being near 101. I was very pleased with the staff I interacted with, always courteous and helpful. Unfortunately the last night of my stay my car was broken into, while parked in the row closest to freeway. They went through my console then took my registration from the glove box and took my new glasses from under the seat. I think if a hotel charges for parking they might make it a little safer; at least have security cameras. The mobile window replacement service cost $249.00. read more

SpringHill Suites by Marriott Belmont Redwood Shores - Sometime between 2/18 & 2/19 2021 - Hotels Near Me - Belmont, California

Looking for a restful nights sleep? This hotel is not for you. I am currently in room 425 in the lovely and modern Springhill Suites - Redwood Shores on a two night stay and after a horrid first night am now in the middle of what appears to be a second night of noise. I have called the front desk reception to report a large party at a nearby room. I let the first night go as a "one off", but given this is the second night in a row of the same. I am officially done. From the surface, the hotel appears to be nice enough. The rooms are clean and spacious. But given that security does nothing about the noisy neighbors I am literally ready to pack my bags and leave for another property and hopefully salvage a few hours of sleep. UPDATE Finally I was moved to another room. But right on cue at 6:07 AM the clock alarm went off and buzzed me wide awake. read more

I booked online roughly 2 weeks before my stay. I had a little trouble creating an online account (site was down for maintenance) but other than that, booking online was a breeze. We arrived in the evening and check-in was a breeze. Our room was nice - clean, comfortable and everything was brand new. The hotel is right next to the highway but the noise wasn't a problem. The hotel was extremely convenient for our trip and priced well. Additionally, there was complimentary breakfast every morning, which was nice. When travelling, I always try to find a good hotel at a good price. When traveling in CA, it's been real hit or miss, but this place was a gem. We stayed three nights and it was a good experience. I would definitely stay here again next time we travel out this way. I highly recommend this place! read more

SpringHill Suites by Marriott Belmont Redwood Shores - Our king room - Hotels Near Me - Belmont, California

I had to come up North for a business trip with my family, and decided to stay here since it was close to San Mateo. The facility is extremely clean. The rooms are beautifully decorated and spacious! Probably one of the nicest Marriott I've stayed at. The beds were quite uncomfortable for my mom, sister, and boyfriend. They found them to soft to their likening. However, I was fine with it. They offered free complementary breakfast during your stay, which is located downstairs by the check in. Don't expect much during COVID-19 since the receptionist just went to the back and grab 4 bags which contain a orange, blueberry nutri bar, muffin, and orange juice. There is also self serve coffee and tea too! Maybe they actually served hot breakfast pre-covid? I took one star off because I requested for a later check out time, but the receptionist would only extended it till 12:30 without charging me. Half in hour after the official check out time. I've stayed at other hotels before and they would at least give me a hour without charging me. Especially since it's COVID-19, there isn't a lot of people traveling. Plus, the parking lot was pretty empty. read more

Drivng to the Bay Area from SoCal is not much fun and getting into a hotel after a day's drive can make or break the rest of your trip... lucky for us, we booked our stay at this all suite hotel. There was plenty of parking and even with our big rental, we did not have any problems getting a spot. The front desk staff were awesome- very coutreous and ensured that we got checked-in without any issues. Our room was even ready and were able to get settled in before the typical 3pm check-in time! Inside the rooms were pretty spacious. Our room had two queen beds, and a trundle sofa/bed conversion. This place did not skip out on their funiture as the room was furnished by West Elm- well, at least the sofa/trundle bed were and was pretty confortable. Despite having four of us in a room, it was still pretty spacious and comfortable. Another surprise was the brand of face and body soaps that were supplied by Paul Mitchell! It was these little things that separate this place from the next. A complimentary hot continental breakfast was available which included eggs, sausage, and waffles along with a variery of cold choices from cereal, bread and pastries. There is also a bar that has a social for guests to come down and unwind. read more

I was very surprised at the low rating for this hotel. It's a Springhill, so it isn't amazing, but the location for me is excellent, which is why I chose it initially. Modern hotel, updated rooms that are quite large and free breakfast (even though it isn't a great breakfast). It's definitely one of the best hotels in the area for me that I have been to, and due to its proximity to my office when I travel it is definitely where I will be staying going forward. read more

9/27/2019 I'm surprised how quiet it is considering how close the hotel is to the freeway. It must have high quality sound proof walls and double pane windows. We got to the hotel around midnight last night and slept so good thanks to the most comfortable bed in the hotel rooms so far. The location is convenient right of 101 , we got off Rarlston Ave , you will see Oracle Headquarters on your left right after you get off the freeway and turn right and left again, you'll see the hotel , can't miss it. I've decided to stay in this hotel last minute because im attending a conference nearby. I'm glad I chose this hotel. The price is reasonable considering the area , the size of the room and including buffet breakfast. The parking is additional $14 a night but it's Silicon Valley, it's expected. No complaints here. I think this hotel is perfect if you are here to visit Oracle HQ because of the proximity of the location . There are quite a few hotels / motels in the area but I'd pick this one because it's new and clean. I know the Motel 6 has been around for a while, at least 23 years because it was here when I was working next to Oracle 23 years ago. So it must be pretty old by now. ( nothing against motel 6 personally ). Paul Mitchell bathroom amenities. Tea tree scented shampoo, conditioner and the lotion. Bathroom is good size. There is a mini fridge and the microwave in the room. Also a Keurig coffee maker and two complimentary water bottles. I love the sleek minimalist design of the room incorporating West Elm furniture elements. It's very comfortable. read more

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Pros: Very clean room except for sticky bathroom floor. Possibly some cleaning product not completely rinsed. Lots of USB and regular outlets. Complimentary hot breakfast. Comfy bed. Cons: Very sneaky policy of $14 PER NIGHT PER VEHICLE PARKING FEE. Not on their app (BonVoy). Was hit up for this at check-in. NO prior mention. Other customers checking in also said they saw NO DISCLOSURE OF A PARKING FEE. Attached is a screenshot of their recommended app re parking. The hotel manager pointed out to me that it doesn't expressly say 'free'. After discussion they agreed to reduce fee by 50%. We had 2 vehicles for 2 nights Still, sneaky undisclosed stuff like that leaves a bad taste. Probably wouldn't use again. Lots of hotels in area so prices are competitive. I've stayed at other Marriott without this issue. read more

SpringHill Suites by Marriott Belmont Redwood Shores - This is a screenshot of their app showing parking policy - Hotels Near Me - Belmont, California

This Spring Hill Suites is new! It is located next to highway 101, across the Nikon building. Friendly front desk & workers saying hello every time we pass by. I adored the rooms because they were furnished with West Elm items, it had a rustic/simple/modern vibe to it. The suites were spacious, especially the closet, it felt like another room, to be honest. Beds and pillows were comfortable. Bathroom was spacious. The suite included a mini fridge. Complimentary hot breakfast is served every morning from around 6 AM - 9 AM. The lobby can get packed with professional guests suited up since it seems like most were there on business. There's a happy hour menu in the afternoon. There is plenty of on-site parking for $14/day. Overall, great location if you're straddling between visiting the South Bay & Peninsula. read more

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SpringHill Suites is great for an overnight or extended stay. As a Marriott Elite member, I frequently stay at Marriott hotels. Here is what I think: Check-in: I use the Marriott mobile app. Checking in is a breeze. Brittany was on duty at the front desk. She was friendly and personable, two traits than can be a challenge to maintain in the service industry. Room: My room was clean and sanitized. The air conditioning worked without any problem. Food: I did not eat at this hotel. Covid-19 procedures: All staff wore masks. Hand sanitizer was available. Parking: Hotel charges $14.00 per night for parking in addition to room rate, taxes and fees I was very satisfied with my overall experience at this location and would recommend staying here. read more

Pretty nice hotel, it's modern and big. Pros: newer construction and stylish design. Complimentary Breakfast included (though the coffee cups were tiny. Please give bigger coffee cups!) Cons: Unfinished bathroom countertop with a gap on the corners of the sink. Didn't have the cleanest shower (pink stains on the caulking). If I remember correctly, the water easily dripped onto the bathroom floor. Even though it's a nice accommodation overall, it's those fine details that make a difference and makes you feel like it's a cheaper hotel than what you paid for. read more

UPDATE: The hotel manager, Jennifer, is still refusing to assist and is pointing fingers at my boyfriend and his coworkers. Attached is a photo of a bedbug that his coworker found in a completely separate room in the hotel. You can see that the floor matches the bathroom photos that other reviewers have posted. So disgusting. I posted on instagram tagging the account and they deleted the ENTIRE account the next morning. SO SUSPICIOUS read more

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Worst Marriott I have ever stayed at!! Despite my Platinum status, the front desk guy kept me waiting for an hour because their computer system was not working. He would not even try to help me find a temporary room to stay at until I asked for it! He later took my credit card and tried to write down my credit card details. I told him to stop doing that, but yet he kept writing my credit card number down. Car charger never worked. Worst thing is, my hotel bill said incorrect dates (shifted by one day later) and my credit card was charged more than the bill says! Be aware!!!! This is not the usual Marriott quality hotel you would expect and I would never stay here again! Be aware of your CREDIT CARD!!! read more

Great room. Clean, smelled clean and very comfortable bed. Shower was awesome. I won't downstar much you for the next part due to this "pandemic". Breakfast was sub par, the English muffin sandwich was dry and the scones were kinda rocky. I understand your need to follow the "rules" but it was bad. Pool not open? That's silly. The work out room was open, why not the pool. Otherwise I would have 5 star'd. But the room was great, employees very polite and helpful. Right next to the highway and the "In and Out". Fix that breakfast guys, right now ESA is whipping ya, and they only serve muffins and granola. read more

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This place is gross. Not meaning unclean but their attitude towards customers. Booked two nights and added two more. The girls at the front desk failed to advise of any additionsl rate hikes. The first night was X amount of dollars. The second was another five (not bad). The third night jumped up $30 (what?) and the fourth night was $110 more than the first night we stayed. Tried using weekdays versus weekends as an excuse but the cheapest night and the more expensive nights were both weekdays. Gave them the opprutinty to make things right but I guess because of the recession they are more interested in the money grab. Watch you wallets if you stay here. read more

Loved my stay here. Everything was new and the room was much bigger than anticipated. The staff was friendly and the breakfast was great :) went to the bar as well and bartender was cool, gym was also a good size that ALSO had disposable earphones for guests. Because I was bored I counted how many USB ports there were - there were 10! Lol the TV could also connect your phone and to netflix if you have an account. Alarm clock could also connect to your phone. Yeah I really liked my stay here lol would come again, thanks! read more

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I have stayed several times due to work schedule. Though the hotel is clean and staff are friendly, they say they have wifi but out of the 3 times I was booked here I had no wifi. They claim it's their provider and that it's being worked on but I can't do my job without wifi. If you need it, don't book here, you are charged with your room rate to have it but there really is no wifi! read more

Our car was broken into during our stay. We went up and told Yoshi at the front desk and he said "Oh. Well here is my general managers card and we don't have cameras in the parking lot". He didn't event seem bothered in the least, no form of apology and zero help. read more

SpringHill Suites by Marriott Belmont Redwood Shores - Broken window from our stay - Hotels Near Me - Belmont, California

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Not sure when this opened but everything looks fairly brand new. Some of the furniture they use are from West Elm. Very convenient location in between SF and SJ. About a 20 min drive from SFO. Complimentary breakfast from 6am? - 9:30am (typical continental breakfast). Overall had a very pleasant stay here! read more

Dont waste money and don't stay here. The clerk at the front desk named Brittany give you the horrible customer service. read more

Stopped here on our road trip and was pleasantly surprised! Greeted with friendliness and when we got to our room... magnificent! Highly recommend! read more

I've been here a few weekends and I've enjoyed my stays. The rooms are spacious and clean. Front desk is friendly and my kids enjoy the pool. Nicole and another young Asian girl who I think is the supervisor or assistant manager are very nice and professional. read more

Booked a room for a mini gateway with my daughter. The hotel is modern with West Elm furnishings. Staff were friendly and nice. Our room was roomy and impressive. It was a king, with a sofa bed and pull out bed. You can probably fit 2 more people comfortably. Bar staff was nice. Ordered salad for my kid which we ended up taking to our room, and they were cool about it. They had a heated pool we enjoyed. Their breakfast selections were not that great but the dining area was awesome. No dinner or room service. If you're organizing a meeting, they have a 64 capacity meeting room. Only one though and I'm yet to find out what comes with booking the conference room (snacks etc.). But one surprise was that they are paid parking for $14. Did not like this at all. The lot was big and was almost empty when we were there. Over-all we enjoyed our stay here. read more

So I want to start by saying I'm a Titanium Elite member and have stayed in countless Marriotts all over the country. The SpringHill Suites by Marriott Belmont Redwood Shores was the absolute worst. They claim to be "pet friendly" but that's only towards dogs not cats. I called the Elite reservation line to book a 4 night stay, 1 night with points. The hotel is "pet friendly" and I made sure to tell the representative that I had a cat. Everything is booked and I prepaid for the nights stay. After I got off the phone I called the hotel directly and spoke with someone (I believe her name was Julia) to make sure that I had a "pet friendly" room reserved for my cat, no problem. Then I drive from Washington state to California. I start checking in and for some reason they're having problems with my reservation since one night is with points and the other three were prepaid. Then they are getting ready to give me the pet form to fill out and I mention my cat. They say we take dogs only! I tell them this has all be confirmed with the Marriott Elite reservation line and I had called the hotel myself. They continue to say no cats, my cat is a 4lb Persian that has a lion haircut (mostly shaved). Then the manager Ben Lawson is called and he says "no cats in my hotel because they're more allergenic then dogs." I have never heard of such a thing. A pet friendly hotel is a pet friendly hotel. You can bring cats on planes so I'm not sure what this was all about but I felt very discriminated against and it was embarrassing that I was being turned away. I was so tired after my long drive and now I'm being forced to find a different hotel. After staying in over a thousand nights in Marriott hotels the SpringHill Suites by Marriott Belmont Redwood Shores really disappointed. read more

This place was amazing to say the least. The staff was wonderful and very attentive to our needs. When we got to the front desk there was a man with a brown complexion that helped us check in. I forgot his name but he was very kind. The only thing that was a bit concerning was the African American lady that was yelling at another lady while teaching her something on the computer. She wasn't even a bit concerned that we where right there listening to everything that she was saying to this poor woman. But again, the wonderful man in the front apologized for her once she left. There was no issue once we checked in. I do have to say that parking is another 14 dollars a day. The room was so beautiful, very clean and modern. They collaborate with west elm so you can imagine how beautiful the rooms are. I loved everything about mu stay at this hotel. Whenever I needed something all I had to do was call and they would be right on it. The fire pit was wonderful and the gym was so convenient. I definitely recommend staying here and the price wasn't bad at all! read more