It's still pretty good though I admit they might need Trump to bring in National Guard MP's to make people feel safe in this place (suggesting so don't give me drama) & now Peter Pan Bus has a counter but suggests using app for price cuts & for Greyhound now no counter/printing facilities so that might irk people but myself took PPB (Peter Pan Bus) & GLI (Greyhound) and it's almost comparing apples to oranges & Greyhound is okay but needs improvement (for the GLI observers here) & Peter Pan Bus can do great especially with connecting buses with other operators (PPB ones you know). read more

Had not been there in years. The renovation thing was so confusing because it was under renovation for years and nothing really happened. Recently, I walked up the stairs per usual trying to go through the double doors (that open automatically) to the waiting room where that schedule sign is with the white push in letters that has not changed since 1980s and the door was locked! I walked downstairs and took a left to a new dimension. it was a museum place with clean bathrooms and a gift shop? It was so confusing but in a good way (there was a barber seat in a glass case). The older gentleman that has worked there since I was in college still works there (he was always very nice and mean at the same time which I appreciated). You can actually board the trains when they arrive. Before they used to freak out on you and then make you cross the train tracks to get on the train two minutes before. I didn't even get haggled outside the entrance or encounter any attempted sexual harassment which I'm good at avoiding from many years of sprinting inside the entrance when my father would Tokyo drift up and send me on my way to New York. Place is very legit now. read more

Completely bizarre. The sign for the train to Boston says it leaves from Track 2 on the B platform. There is not a single sign in the station for Platform B or Track 2. Not a single sign. read more

Very unsafe & bad thing's happening around that need's to be addressed as soon as possible. Horseplaying, yelling, fighting, stealing, shooting, drug's being done on property & when we have children going to the restroom having to be a witness of thing's that shouldn't be happening in a public place where people travel to & through. I just had my backpack stolen today on the 1st of Nov from inside the terminal where one waits for the GREYHOUND/PETERPAN when I dozed off charging my cellular device. Security need's a freaking upgrade as soon as possible. The nonsense that be occurring in this transportation station are not pleasant thing's to have to be worrying about. Security really need's to be upgraded to some serious individual's that really take their job seriously. Not be on their cellular devices instead of watching the camera's closely more regularly & walking around more often to do their security check up's properly. Why not veteran's? Just an ideal recommendation. read more

I give it a 3 star rating only because there used to be a policy of no smoking near buses or outside & the rule no one follows no more,also too many people asking for money & bathrooms dirty cause homeless & people who are slobs dirty the bathrooms a lot..not to mention I go there in mornings to catch bus to work & people on bathroom shaving and brushing their teeth..other than that building looks good. read more

Downstairs is clean but seating is uncomfortable if your there long. Part of the outside train area looks like a bomb went off while the other side looks modernized. Anyway there's also greyhound and Peter Pan buses that stop there so if your train is late grab one of those bus lines. read more

Springfield Union Station - Union station in Springfield Massachusetts - Public Transportation Near Me - Springfield, Massachusetts

The place looks spanking new and I know I've been here about 5 years ago. They seem to really keep this place clean. The station house CT Train, Peter Pan, and Amtrak. But don't expect to see the train schedule written on the Schedule Board. Also there is a Subway, Dunkin Donuts and Variety Shop locates inside for your connivence. The location of the train station is a historical landmark claiming Springfield is the Railroad Crossroads of New England. In addition there is a separate not so nice looking waiting area for Amtrak located upstairs. A remarkable difference from the main lobby. read more

Springfield Union Station - Public Transportation Near Me - Springfield, Massachusetts

Horrible had to reschedule with customer service twice just for both buses to leave way before the scheduled time with no email or phone call of the time change. I need a full refund immediately! Never booking with this company ever again! Horrible experience DO NOT BOOK! read more

Brand new facility for Peter Pan, Greyhound, PVTA and other forms of transportation. Contains Subway, Dunkin Donuts and a convenience store. Bathrooms are clean, there are phone charging stations and plenty of seating. A definite upgrade. read more

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I love the station's renovation. I use the PVTA on a regular basis and am always impressed with the layout and history of the old station.

I'm here pretty much every day and I barely see security anymore unlike I did when union Station first opened up there are no smoking signs posted every where and security doesn't enforce the policy on the grounds all they do is huddle and socialize with each other why bother even having security if they do nothing? read more

The last time I was at the bus station for greyhound the place looks really sketchy even though I didn't have any problems with the bus coming or anything else like that. Everything was fine this time when I came here the whole place had been remodeled and it was extremely nice and i felt lot safer inside waiting for my bus as I was there for two hours waiting just because I was early. Nice seating area. My only complaint for this upgraded technology integrated world was that the places to charge phones or other equipment we're on the walls and not where the seating wise. It seems to me that when they remodeled the station they could've easily integrated that into the seating areas. Not that it's a big deal but the Wi-Fi was not working when I was there. The bathrooms however were spectacular nice and clean. Given a choice between bathrooms and Wi-Fi, clean bathrooms are extremely nice and something rare at a train station or Greyhound Station. As a matter fact when I got to the Albany station there were no men's bathrooms. The security agent told me I had to go outside and use a porta potty. read more