It's still pretty good though I admit they might need Trump to bring in National Guard MP's to make…read morepeople feel safe in this place (suggesting so don't give me drama) & now Peter Pan Bus has a counter but suggests using app for price cuts & for Greyhound now no counter/printing facilities so that might irk people but myself took PPB (Peter Pan Bus) & GLI (Greyhound) and it's almost comparing apples to oranges & Greyhound is okay but needs improvement (for the GLI observers here) & Peter Pan Bus can do great especially with connecting buses with other operators (PPB ones you know).

Had not been there in years. The renovation thing was so confusing because it was under renovation…read morefor years and nothing really happened. Recently, I walked up the stairs per usual trying to go through the double doors (that open automatically) to the waiting room where that schedule sign is with the white push in letters that has not changed since 1980s and the door was locked! I walked downstairs and took a left to a new dimension. it was a museum place with clean bathrooms and a gift shop? It was so confusing but in a good way (there was a barber seat in a glass case). The older gentleman that has worked there since I was in college still works there (he was always very nice and mean at the same time which I appreciated). You can actually board the trains when they arrive. Before they used to freak out on you and then make you cross the train tracks to get on the train two minutes before. I didn't even get haggled outside the entrance or encounter any attempted sexual harassment which I'm good at avoiding from many years of sprinting inside the entrance when my father would Tokyo drift up and send me on my way to New York. Place is very legit now.

I gotta agree with the other reviewers...this bus terminal looks like it hasn't been updated...or…read moreeven cleaned since 1978. But I dare you to find any bus depot anywhere that looks much better. (seriously, I had an hour layover at the Philadelphia bus terminal a few years ago and a sleeping homeless man sitting next to me choked on his tongue...and no one reacted) Look, if you're going to take the bus anywhere around here...you're probably going to have to go through Springfield. So just breathe through your mouth, don't make eye contact with anyone and only use the restroom if its an absolute necessity.

A giant lightning bolt should come down from the heavens and rid the world of this cesspool…read more This bus station is on the top ten list of worst places in new england to be. Ever. Period. If the confusing bus terminals, and lack of necessary transfer information, and the employees who are totally clueless and unwilling to help aren't enough... Throw in... A CRAP TON of loitering. There were teenagers EVERYWHERE. In the bus terminals, in front of the building, inside the building... just hanging out. Some of them had babies, some did not. Some of them passed by and handed each other things and left (use your imagination)... Where was the Security, you ask? Walking right by them. Sometimes shooting the shit with them... they all seemed to be buddy-buddy. The facility was nasty, unkempt, smelly, but unfortunately, it is a major bus connection for Greyhound and Peter Pan... so if you want to get North on a bus... you will be forced into a layover at this dump.

Several weeks ago, after the death of my 94-year-old father, I hired and PAID Youth on the Move…read more(YOTM) to transport my 84-year-old wheelchair-bound mother from her nursing home to my father's funeral. After several follow-up calls which spoke to confirmation of the service (paid in full), YOTM never picked up my mother, never responded to multiple calls placed during the memorial, and never contacted us with any explanation. Two days after the funeral, they finally called. I spoke with Rose Froneberger (who had taken my credit card info on two different occasions) and Janice Brown (the owner). Neither of them could provide a legitimate explanation for this gross breach of contract, and neither of them showed remorse nor offered any kind of apology. What YOTM did do was use my credit card information for thousands of dollars of unauthorized purchases, for which there is unequivocal proof. YOTM is currently under investigation for credit card fraud and identity theft. And while thankfully all of the fraudulent charges can be reversed, irreparable emotional damage was done to our family and friends, and my mother was never able to attend the funeral of her husband of 61 years. This "company" has zero ethics, zero empathy, and deserves zero future business. Their actions were reprehensible and criminal. This company deserves "no stars," but I must select at least 1 star in order to post a review.

From the owner: Anyone who has faced a transition can likely recall feeling anxious, confused, excited, and…read moreoverwhelmed all at the same time. For some, the path may seem logical and straightforward; for others, it may seem daunting - or worse, unachievable. Successful transitions require comprehensive planning, good directions, regularly planned check-ins, and good guides along the way.This website is designed to provide information, strategies, and resources to transition navigatorsteachers, counselors, family members, and community providersto guide youth on the move.

There communication with customers and from base to base is not good at all, after they said they…read morepick me up at the NY airport I had to wait 12 hrs and sleep at the airport, they have lock of communication, liars, and rude, they need to be more responsible because the service is not free

Now this firm is one that mostly would be for the Hispanic clientele however let this guy tell you…read morenot so fast. I took them from their main office in Springfield to Hartford & though we had many others taking this to go to NYC this firm got the mark due to a few things. First they got a terminal with a restroom 7 if you go far they got a stop along the way so you can stretch & go to relieve yourself. Prices are reasonable & the music they get is satellite radio which plays Puerto Rican/Hip-Hop/Sports Radio or whatever they get signal wise or if people ask for such. Vans are mostly ranging from 10-15 passenger capacity & yes they got the standard things asked by the FMCSA like emergency exit signs & fire extinguisher & probably flares/triangles if flat or breakdown occurs. All in all this is a jewel in disguise that many should take advantage of & they got branches in MA, RI, CT NY, NJ, PA.