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Springer Electric

4.7 (3 reviews)

Services - Springer Electric

Electric inspection

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Steve Soby electrician

Steve Soby electrician

(1 review)

I just finished texting with Steve before posting this review online. Steve refuses to acknowledge…read moreany wrong doing and refuses to settle with me directly, or through BBB and CAC who both have copies of my complaint. I paid Soby over $15,000 to wire a new construction house for me in West Yarmouth, the COO was issued in September of 2012. I rented out the house to Dawn D and her family. Immediately was getting complaints the smoke alarms were constantly chirping. I told Steve what was going and on no response. On 12/24/12 the house went into full alarm, there was fire, the house was evacuated and the Fire Department was called. It was a false alarm. We replaced the batteries. September of 2013 Lanna H and her family moved into the house and said the alarms keep chirping. we replaced the batteries a second time. Same problem, Soby was notified and he claims to have replaced all smoke detectors. September of 2015 Elizabeth moves into the house and she notices the chirping of the detectors, she calls a friend who is a licensed electrician in NH and MA, and he finds a detector in the garage was cross wired and burned out completely causing the chirping sound, he had to replace 8 smoke detectors and 1 carbon monoxide detector. He charges me $306.00 for the repair, and there no longer is any chirping sound. I asked Steve to reimburse me and he refuses, he says I am trying to extort money from he. I ask the CAC and the BBB to mediate before we go to Court. Steve claims no wrong doing and we will have to settle in Court. Since Soby continues to accuse me of extortion ( really ? ) and lawsuits, I will add the final statement. This is the information that was given to me by 3 different tenants in the same house. The problem never ceased until electrician Ryan S resolved it. You can threaten to sue me all you want Steve, I just thought you would be thankful that we resolved the situation so cheaply, this could have ended much worse for all of us. You do not seem to understand that. And for a guy who was paid over $15,000 and did not provide a single light bulb or temp power, IM not surprised.

E.F. Winslow Home Services

E.F. Winslow Home Services

(65 reviews)

I originally thought very highly of EF Winslow in Yarmouth…read more They had installed a new toilet earlier this year and all went great. I then bought a dishwasher and needed it installed. I was told an hourly rate over the phone which I was ok with. The tech was fine and did his job but the install took less than 1 hour tops. No bill was sent to me and the only way I knew of the overcharge was when my cc was charged 2.5 months later. I was told of the charges butno paper sent and had to ask for a delayed bill via email? Turns out, I was charged 2x the amount of labor time by ef winslow. I believe the tech sat out front in my complex and and charged me for 1 hour of labor- 139 per 1/2 hour so an extra $278 of erroneous labor. I spoke to Arnold and although I thought he was helpful he would only issue a store credit for 1 1/2 time slot and I was told they don't issue store credits back to customers on ccs. Only store credits for future work scheduled so you don't get your $ back. This means that in order to get my $ back I will need to work with these folks again....not appropriate. If you have a credit card machine and you charge people you can credit them. Im.not recommending EF Winslow due to their poor billing practices, lack of staying on budget and then not correctly rectifying the billing issue. They probably have lost a client they had after their first work with me. Don't do any work without them providing a written estimate or buyer be aware they will overcharge you.

Wish there was a "zero stars" option…read more Terrible customer service. Rude & abusive staff from technicians to head of finance. I just got off the phone w/ that guy. They sent me a bill "120 days past due" for a preventative maintence contract I never established. His explanation was that the contract is w/ the address... not the owner...? How does an address start a contract.. & how, then, was the bill/acct in my name, if the contract was with the previous owner? He spoke over me the entire conversation. Could not get one full sentence out... then had the audacity, after I finally got a few words out to say ".. well, if you had just said that in the beginning..." Very rude, ignorant man. Previous incidents had left me frustrated, but I was a renter at the time & had no control over the choice of service provider. One tech showed up 2 hours AFTER the four hour window I had been given for the appt & then became verbally abusive with me bc I said it was too late & I was on my way out the door. I called the office & didn't even lodge any kind of complaint, just asked that that particular tech not be assigned to my address again. The woman said she would make a note on the acct. He was sent again, the following week. Laughed at me, when I expressed surprise he was there. When I called the office, the woman denied that anyone there would agree to such a note & didn't care about the poor treatment. Simply said techs are assigned according to the job & availability, period. Another tech appeared to have a psychotic break in my basement during a simple preventative maintence call (ordered by the previous owner). He was down there banging & clanging things, LOUDLY swearing & yelling at himself & the heating unit. I had told him on the way in that there was a 3rd shift worker sleeping in the house & asked him, to the best of his ability, to keep noise to a minimum. It sounded like he was fighting w/ someone & throwing things. I went down to inquire & he was spiraling out, literally tantruming. Said he broke a part & he'd have to come back. When he did, the same behavior continued. I was so concerned, I haven't allowed anyone from their company in my home since... & certainly never will again. When I've shared this w/ other community members, they say things like, "Yeah, they've really gone down hill." I've had dealings w/ them for over 15 years. I've never seen anything BUT poor service & performance... & deplorable customer relations across the board.

Springer Electric - electricians - Updated October 2026

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