I have been to Wellness Family Clinic twice now for the Veteran Evaluation Services and this is the…read morefirst clinic that I got in to see someone immediately at my scheduled appointment time. I was scheduled to see Lillian and what a great experience. She was very attentive and actually listened to what I had to say. Overall I could not have have a more enjoyable experience at a Doctors office. Great office staff also.

I recently relocated from out of state and was overwhelmed about finding a new care provider and…read morehaving to get someone familiarized with the entirety of my health history. Many times, I've encountered physicians who quickly rotate through patients like an assembly line - so going in, I was skeptical with the assumption I'd just leave emotionally frustrated... something I was VERY wrong about. I would like to preface this review by stating I was a same day appointment and they took my urgency seriously. Upon entering, I was greeted by the receptionist Stephanie who was incredibly accommodating and patient. This was my first time establishing care and doing the paperwork without a parent or spouse to guide me, and she walked me through it every step of the way - even answering my over-abundance of questions, to ensure my concerns were put at ease. I understand many people would say "that's their job", but she went the extra mile and when most people would have gotten annoyed, she maintained her composure treated my case as something uniquely important (she didn't just follow a script). Next, I needed labs drawn by Natalie, to whom I explained it's something even the most skilled phlebotomist struggle with as my veins are impossible. For me, a simple blood draw usually requires 3 or 4 tries to get a good vein, and many times someone will blow it causing excessive bruising etc. Usually when I explain this to a nurse and tell where I have had good luck with veins they tell me they know what they're doing and not to worry (yet the story repeats). I think most take it personal as if I'm questioning their qualifications? In this case, when I explained the type of needle they typically have the best luck with and which arm works best, she didn't question or second guess me, but said "That's actually really helpful!" and proceeded to make sure I was comfortable. While we tried twice and weren't able to get a good vein, rather than continuing to poke around, she said she wanted to bring in someone else so it wouldn't be such a rough experience as I told her it makes me nauseous watching them wiggle around in there. I can't tell you how much I appreciated that. Next, I had my first appointment with the provider, Lillian. I literally cannot sing her praise enough. She walked in, and after introducing herself asked if she could tell me a bit about herself. Explaining her motivations in healthcare, what her experience and education was, and even sharing some difficult challenges she faced to explain why empathy is a key part of the relationship we'd build, it put me at ease to speak openly about the series of personal health difficulties I've been struggling to manage. At one point I said "I know this is going to sound stupid, but..." and she kindly stepped in and explained to me how her primary objective was to make sure her patients felt cared for - and that if she didn't have an answer, that she would work hard to connect me with the right people and assure we continued care until I felt resolved about a solution or came to an understanding about my concerns. While I know I definitely overstayed my welcome and took a lot of time, not once did she rush me. She was so professional, but also personable enough to relate to or empathize with the feeling of defeat I'd come in with. The following day, I needed to come back for another blood draw, and when I did, they had already compiled a list of referrals, placed medication refills I needed asap, and even wrote/highlighted some notes about how to tackle this a step at a time. Stephanie took my blood this time, gave me the resources to stay connected with the company, and wanted to make sure I knew the team was in it with me. Not to be dramatic, but I genuinely feel like I found "my people", and for the first time in a long time, I actually feel like just maybe... this could be the support I've been searching for over the last decade or two. Thank you for taking my concerns seriously, treating me with dignity, and for the outstanding customer service.

Made my appointment online and it was quick and easy. The only thing I had an issue with was the…read morelab location isn't in its own free standing building. This particular Quest Diagnostic Center is located inside the Tom Thumb store next to the Pharmacy Center. I'm glad I left out the early enough to find the location without being lost or late. Once I utilized the kiosk and checked myself in it was a minute or so before I was done with my check-in. Easy as 123, and Braquel offered me awesome service. She was knowledgeable, friendly, and overall inviting.

Great people and I usually can get in as a walk in! They do a great job every time and make it…read moreseamless for me to be done within 5-10minutes.

Horrible, horrible, horrible experience from start to finish. DO NOT COME HERE…read more First, I made an appointment online for my daughter, who has special needs. When we showed up, the facility was closed. I had already taken unpaid time off work, and now I had to request another day off just to bring her back. When we finally came back for the rescheduled appointment, we arrived at 3:25 for her 3:30 slot. The woman at the front gave me the nastiest attitude right away. I tried to be understanding -- maybe she was having a bad day. But things only got worse. When my daughter was called in, I naturally went in with her as her guardian (there was even a chair there for parents). Immediately, the woman snapped "No, not you." I let it go. But then my daughter came out shaken, swollen, and bruised. She said the woman moved the needle around so roughly that she had to poke the other arm as well. Completely unacceptable. Before I even saw my daughter's bruises, I politely asked if they could take me earlier (my appointment was for 4:30 and the waiting room was empty). It had only taken 5 minutes for my daughter's draw, so I thought it was worth asking. The same woman rudely cut me off and said, "Isn't your appointment at 4:30? Then wait until 4:30." And she didn't just say it -- she had a smug look on her face, almost like she wanted to laugh at me. The disrespect was unreal. When I asked if she was having a bad day, she flat-out said, "No, that has nothing to do with my day. You need to wait." At that point, I had enough. I told her she had the worst attitude I had ever experienced. And instead of acting professionally, she doubled down -- she actually threatened to throw my daughter's blood away. Who says something like that to a parent, let alone about a patient with special needs? My daughter was treated with no compassion, left swollen and bruised, and I was disrespected at every step. And after all this, unbelievably, my daughter and I were banned from ever coming back. This place does not care about patients, does not care about families, and absolutely does not care about people with special needs. Shameful, unprofessional, and abusive.

I was under the impression that I could get my lab work here but because I had a bill I was denied.read more

Fast and painless process, and Cami was super friendly! Will definitely be back for any bloodwork…read morein the future.

Checked in at 4:20, lady comes out at 4:35 and says she's not taking any patients after 4:30. I…read moreinformed her i checked in before then and she insisted she's not taking anyone else. Glad i wasted 15 minutes and now have a delay on important lab work regarding my pregnancy. This occurred on April 16, 2026 - didn't get her name but should be ashamed. It's not a retail store, people come there for important medical reasons.

Karina and Daniella had amazing customer service. Karina was very helpful and positive, Daniella…read morewas focus and helpful.

I recently went to the Any Lab Test Now on Park in Plano to have my blood drawn for serum eyedrops…read more I sometimes have a difficult time with blood draws and appreciate a really experienced phlebotomist. This visit, I had the pleasure of having Sukhman Kaur draw my blood. Sukhman was professional, efficient and gentle. I hardly felt the needle stick at all and we were able to draw the amount of vials I needed. She was friendly and very knowledgeable about how to perform the task at hand. As an added bonus, the next day I didn't have a bruise where she drew the blood! I was sad to hear she was leaving ALTN for a nursing position but very happy for her. I hope her boss will consider having her work part time if she so desires. I would let her draw my blood any day! Thanks, Sukhman, for a great experience.

have been to this location several times, always an issue. First time, no one showed up to open…read morethe clinic until 30 minutes after our appointment. They are always rude. And now this time we received a text that todays appointment is cancelled bc they will be closed today. Why bother to keep this location open and booking appointments?

Shout to Corina! Excellent service and personality!! She got my blood work on the 1st stick!!! Lots…read moreof seating. Clean. Sign in on the clipboard and then check-in on the kiosk. If you make your appointment on the LabCorp app, you get a reminder text and a code to scan to check-in!!! On the app you can make an appointment, check your results, print, update insurance information...etc. and being able to see when and where you have a lab appointment available is a God-send! They patients weren't grumpy, so that helped a lot. The restroom was clean and tidy. Handicap parking is right in front and the lab is on the 2nd floor, right by the elevators. It's across from the BaylorScott&White medical center which is convenient if I had really bad lab results! Yikes! I hope that doesn't happen, but it is a great Safety net and the doctors get your results quickly. Just make sure to have the doctor's FAX #

Very friendly people and quick scheduling and testing! It took 1 minute to do the test and 72 hours…read moreto get results back. I would come back again.

Super friendly staff and very organized system. I just wish I could get my kids results it's been…read more36 hours and I am impatient. Seriously though would recommend them just know results can take 48 hours.

Would not recommend this location. One seemingly overworked woman running the entire operation when…read moreI went. She did not seem very happy or friendly. She stuck my arm pretty bad when drawing blood and it bruised up something terrible. Several people at work have commented that it looks like I have track marks or something. Will definitely look for a different location if I use Quest in the future.

KK (not sure if initials or spelled out name) was fantastic. I'm a very hard stick. My own doctor…read morewon't touch me and I've had to have pediatric nurses get blood from me as I have small scarred veins (I can only use one arm due to a prior procedure). I had two different mobile phlebotomists, one who tried five times and no blood and the second who had to draw from my hand. I let KK know this in advance. She spent a good minute plus searching for the right place. I felt zero when she inserted the needle and my four vials went fast. That is rare. Only one other phlebotomist in the last 11 years has been able to do that. I told her I wanted to hire her for any future work I need! She's very direct and to the point and does her job. Love this. Hope she stays at this location always or I'll follow her to another one!