This place would have gotten more stars but for one thing: the obnoxious, aggressive woman at the front desk when I checked out.
I got a signature massage and foot reflexology which were both good enough. My massage therapist was nice and she gave me a relaxing massage, if not as rigorous as I would normally prefer (she informed me before she started that the "signature massage" consisted of light to medium pressure only). I normally like firm pressure, but I decided to roll with it since I had a Groupon, though if I had paid full price I would have been more annoyed. She ended up using medium pressure so it wasn't so bad. My other complaint with the massage itself was the use of oil: she used it too liberally and left me feeling rather greasy when done (it didn't help that I didn't care for the smell). This was particularly annoying because she had massaged my head a bit - which admitted felt nice - but left my face and hair smelly and oily, yuck. But overall I was still decently satisfied with the massage itself: not great but it was relaxing, worked out some knots, and I had, afterall, not paid full price.
Side note: the Groupon was for a Swedish massage and foot reflexology. I've never had foot reflexology so can't judge if that was good or not. It just felt like a foot massage to me and felt nice but can't say if it was real reflexology.
The problem lay in this horrid woman at the front desk. When I went to pay, I left a $15 tip and the woman kept harping that the full price of the services was $124 and most people leave 20% so I should leave $24. I tried to be nice about it and say that $15 was what I was willing to give and that it is a "tip" afterall and therefore within my discretion to leave what I wanted. But she wouldn't let it go; she kept going on and on for several minutes, and not discretely mind you, but in a loud, aggressive manner.
I mean look, this is not the fanciest place - one step up from one of those Chinese Tui-Na massage places - and I think $15 was an entirely appropriate tip for a mediocre massage at a place like this. I can adjust my expectations about the service and the facilities but what I cannot stand is aggressively demanding a specific amount of tip from me. If you think the therapists should be guaranteed more pay then charge more up front, but don't charge one thing and then force me to leave the exact tip amount that you require. I could understand saying something to someone who didn't leave any tip at all, but we're talking about $15 vs $24, get a grip lady. I eventually had to just walk out after she wouldn't shut up.
Bottom line, judging by other reviews, this harassment seems modus operandi for this place, and that on top of a so-so massage plus prices that are a tad high for what you're getting, I would not go again. Maybe if they stopped haranguing their customers or the prices were lower or the massages were better, I would change that opinion, but something's got to give. read more