It is with great concern and regret we received your review. Outlining the problems you had with our service; Holes in the sites of extractions, personal values, and prescriptions. First and foremost, on behalf of Spring-Klein Oral & Maxillofacial Surgery and Dr. Sitters, I would like to personally apologize for your inconvenience. We accept full responsibility for any mistakes made on our part, as we try to improve as a whole every day. I assure you we take all the necessary steps to prevent anything negative from happening. Thank you for bringing this matter to our attention. Your comments regarding the service you received at our practice are very important to us. We want patients to feel comforted, informed and overall well taken care of, so your report of a disturbing experience with our doctor and practice is a serious concern for us. First, let us express our deepest apologies. You deserve only the best service, especially when you visit us. The removal of wisdom teeth is an invasive surgical procedure. Post-operative care is very important. Unnecessary pain and the complications of infection and swelling can be minimized if instructions are followed carefully. Holes in the extraction sites: With having erupted wisdom teeth extracted there will be holes where the teeth were removed. The hole will gradually fill in with the new tissue over the next 3-5 weeks. In the meantime, Oral hygiene is essential to good healing the area should be kept clean especially - after each meal beginning the day after surgery. Brush your teeth with a soft toothbrush to your best ability. Rinse with a warm salt water solution as recommended or mouth rinse that has been prescribed. (Mix 1/2 teaspoon of salt in one cup of warm water.) Continue this procedure until the healing is complete. We do provide a syringe to every patient with wisdom teeth removal to prevent from infection and food accumulation. Prescriptions: Every patient's medical history is thoroughly reviewed prior to any prescribed medications, if there are any allergies or concerns with taking certain medications that may affect you or the ones currently being taken we will consult with your primary care or the prescribing doctor. Dr. Sitters will then prescribe a medication that will effectively help each patient. The patient will then take the prescribed pain medications as soon as you begin to feel discomfort which will likely occur as the local anesthetic wears off. For moderate pain, (If not allergic) you may take acetaminophen such as Tylenol or Extra Strength Tylenol. Ibuprofen, such Advil or Motrin may be taken instead of acetaminophen. For severe pain, prescribed medication should be taken as advised. Personal Values: Dr. Sitters and his entire staff are no way discriminatory against anyone's Identity: Race, Ethnicity, Gender, and Sexuality etc... Our Code of values: integrity, teamwork, excellence and respect. INTEGRITY: We always do what is right. TEAMWORK: We are better together. EXCELLENCE: We strive to improve and exceed expectations. RESPECT: We treat everyone equally and embrace difference. We are fair and open with everybody, we do not walk past what is wrong or unsafe that could compromise the safety or quality of our work and keep our promises. For our patients we will we go the extra mile to deliver, and are intolerant to underperformance in ourselves We value our patients, their feelings and comfort; we ask you to please feel free to continue to provide feedback about our services. If you have any further questions or would like to discuss this matter further, please feel free to contact me at my personal number 281-547-0839 or your general dentist. We look forward to continuing serving you as a valued patient. Thank you for your invaluable support, Spring-Klein Oral & Maxillofacial Surgery read more