I strongly advise against using this company for RV rentals. Our experience with them during…read morePrairie View's Homecoming was an absolute nightmare. Michael and Lindsey misled us, repeatedly claiming they were en route for delivery (for which we paid a $600 delivery and pickup fee). Hours passed, and they still hadn't arrived. When we tried calling, they either put us on hold indefinitely, didn't answer at all, or told us someone would call us back - which never happened.
After repeated calls, I finally reached someone who said the RV was supposedly "there." However, no one had ever asked us for a specific space number or directions, so how could they even know where to deliver it? Despite our calls, no one provided a clear drop-off time, and by then, it was too late. We were frustrated and disgusted with the complete lack of customer service and attention to detail.
To make things worse, they charged our card while we sat on campus waiting. Eventually, they told us the RV was "on the way" - but this was one hour before tailgate entry closed, after we'd been waiting in the heat for four hours with cars packed full of supplies and perishable food. Then, Michael and Lindsey casually informed us they had switched our RV to another vehicle, without notifying us. Only after bringing this up did we receive an email about the switch, which felt incredibly dismissive.
When the RV finally arrived, it was much smaller than expected, old, filthy, and completely unfit to accommodate us and our gear. It hadn't even been filled with water, and the delivery person broke the generator upon arrival. Even without the break, the generator's breaker kept tripping, so we would have had no power.
Despite paying for water, dumping services, and a generator, none of these were delivered as promised. We were so fed up that we sent the RV back and ended up without an RV for the entire weekend. After ten years of tailgating at Prairie View's Homecoming, this was by far our worst experience. Michael and Lindsey's lack of customer service and disregard for their clients is appalling. Use this company at your own risk - they'll take your money without delivering the services you paid for. Not to mention we lost money on our parking spot 590 bucks, because we didn't have an RV.