Sadly this location had an unbearable odor in the building that prevented me from completing the…read morepaperwork inside. The odor inflamed my lungs and my asthma to the point of wheezing, nausea and headache. I immediately called TrailersPlus customer service line about this. I was denied a direct number or the name for the regional manager, but was promised a return phone call. I never received that call. Aside from the breathing issues, I'm unhappy with the $55 labor charge that was added to the final invoice. This is for "hitching my trailer up". Lots of other add-on fees that were never discussed in ads or quote, after I had already invested a bunch of time onsite. THIS IS THE WORST EXPERIENCE IVE EVER HAD WITH A TRAILER COMPANY.

I purchased a trailer 11/18/2023, picked up 11/21/2023, to haul a side by side 4 wheeler, on my 2…read moretrip back using the trailer from the country all the trailer lights went out. i used the trailer on Dec. 26 after about 200 miles i stopped for fuel and checked the trailer, open inspection the spare tire support started to break off the frame. i had to break the spare tire and put in in the bed of my truck. I traveled about another 300 miles and close to my destination my trailer lights went out again. i inspected the trailer and noticed the leaf springs where a lower quality, the wiring was run between the axle and frame and when the trailer bottomed out it cut the trailer wiring. Ive asked for my money back. stay away and dont buy.

Amazing place, i saw the reviews before i come and i see some people saying its not a good place,…read morebut they are wrong, this is one of the most friendly people i have ever seen, they show me all the trailers and very nice people

Absolute Horrible Service! If I could give zero stars, I would!…read more -Ordered trailer with two optional items to be installed and documented on order invoice. -TTS called me week later saying trailer was ready...when I arrived, both items were not installed. Their response was, "well....we can order the parts to install them onsite, but unsure when we will receive the parts"....as if it was an inconvenience for them. I let them keep the trailer to install the two items I initially order. - TTS called me two weeks later saying trailer was ready.....when I arrived, only one of the two items were installed. Their response was, "well....we can order the part to install it, but unsure when we will receive the part. I understand parts are taking longer than normal considering events stemming from pandemic, but they told me my trailer was completed when it was clearly not...this after driving 50 miles one way from my home to TTS twice bc they said the trailer was completed. Why tell me over the phone trailer was completed when clearly not!?...TWICE!!?? Thinking this was a sales tactic to buy the unfinished product.

I had an exceptionally positive experience with this company. I can't recall the last time when I…read morewas treated, as a customer, in such a friendly and warm way. My questions were answered thoughtfully, and technical issues were addressed professionally and quickly. I would highly recommend Crazy Trailer World of Houston for business.

My husband and I drove two hours yesterday to pick up a trailer from these guys. They were the most…read moreaffordable price wise around the area and the trailer is in great shape. Well made, sturdy and has everything it needs and the guys were all super nice and friendly and got everything taken care of quickly and helped hook it up. I stayed in the car while my husband went it but it looked very nice inside. We love our new trailer. :)

found these guys to have great trailers & better prices ... sales reps were knowledgeable and made…read moreeverything a breeze!

I walked in today ready to spend over 10k, as I walked in the 3 people inside didn't even bother to…read moregreet me. All they did was stare at me. I continued and said "hey I'm trying to see the prices on your cargo trailers." The lazy old guy didn't bother to get up or even show me any trailers. These people are arrogant and seem to have no idea what customer service is. Do not buy a trailer from these people!!! *update* Went to nationwide trailers and bought a cargo trailer for 3k cheaper

I am out of state, called and talked to Griselda with Salazar Truck & Trailer Repair. We needed…read morethem to check out a trailer we purchased to get it ready for transport to Arizona. They responded very quickly, noted repairs needed, made all repairs necessary and sent pictures once completed for a good price. Great communication and will definitely use them again when purchasing equipment in their area.

is a total ripoff. do not call these people if you want to save your money. They charged me…read moreUS$435.00 for a diagnostic and install a fuse in my my truck. also making a complain with the department of consumer affairs.