Check in was easy. The hostess was nice. The room was clean. It did take me a min to figure out how…read moreto tune off the lights behind the bed.. hah. Overall good location. I had a nice view from my room

My parents and I had a pleasant stay at Marriott Burr Ridge. The main focal points for us was the…read morepool, whirlpool, and gym. The environmental services / daily housekeeping did an exceptional job. We mostly just needed fresh towels and some tea to which they would happily provide for us. Check-in was a breeze, Jason is professional and friendly. There's a water cooler in the gym to which you can refill your water bottle for those that are chronic water drinkers - I didn't feel comfortable bothering the bar all the time for a refill so the gym on the lower level was good for that. I loved the gym and pool the best. The terrace was great as a way to lay out and soak up the sunrays. This Marriott is known for conventions and events so at times the parking lot can get packed but nonetheless we were able to find spots. There's ample luggage trolleys so you don't have to wait long on one. Overall I would stay here again - it's clean, comfortable, close proximity to hop on the interstate, walking paths, close by shopping centers, and the amenities are nice.

I'm in this area for work pretty often, and over the years I've stayed at a ton of different…read morehotels, usually closer to Midway. The traffic there is always a mess, getting in and out is a hassle, and the surrounding area just isn't great. I recently discovered this hotel, and I honestly can't believe I haven't been staying here all along. The area is beautiful, safe, and so much easier to navigate. The hotel itself is spotless and truly immaculate. Every evening when I walked in this week, the front desk staff (especially the woman working nights) greeted me with a warm smile and a genuine hello. It's such a small thing, but it makes a huge difference when you're traveling for work. The breakfast area was also incredibly clean and perfectly stocked each morning, even though I only grabbed a few things here and there. You can tell the staff takes pride in keeping everything fresh and organized. Overall, everything about this hotel exceeded my expectations. It's officially my new go-to spot whenever I'm in town. I'll be back frequently, so I hope they're ready to see me pretty often! Thank you for a great stay.

I booked this hotel because it had a pool. The pool is not open and under maintenance and they have…read moreno idea when it will reopen!!!

So I will start by saying the front desk staff here are amazing!!…read more Although everything else is kinda crap. There are bugs in the rooms (ants & centipedes). The outside doors only work half of the time so you are left to walk all the way around the building to get back in. (And they know this cause there is a broken brick by said door) The coffee makers don't work in the rooms. The bartender had no idea how to make basic drinks that were on the menu since we saw him looking them up as we ordered them. But the front desk staff went above and beyond letting us check in early and in general being quality people who made things happen. I wouldn't recommend this place due to price and general quality of the rooms/hotel.

Stayed here for a couple of nights. The bathroom floor didn't feel even. Like it was a bit hilly…read more Thank God they got the instructions in the shower to turn on the water! You can hear the other people in the next room. Especially in the bathroom you can hear the neighbors clearly. The pool was nice and warm. Wish they had a microwave.

We came here due to having our bathroom being remodeled. We were here for 1 week. We were on the…read more1st floor and 3 different rooms due to a big family. The first thing you notice when you walk in is an unusual smell that lingers. Its a musty smell mixed with smoking / vaping smell. The rooms were a little outdated. 2 rooms had half carpet and half pergo. 1 room had pergo. Kitchenettes have no kitchen utensils, pots pans, etc. Apparently you need to request these things at the front desk. We didn't use any of them. We went to Target and bought paper products, and cutlery. Wi-Fi is wonky. If you want a stronger connect you have to pay extra. Rooms were a bit outdated that needs some touchups on the walls. The bathroom has no vent so if you like hot water keep the bathroom door open. If you look at the shower ceiling, it has like yellow water marks on top due to no ventilation. The fridge makes tapping noises during the night. Which freaked me out thinking someone was knocking on the door. The windows do open so to get a nice breeze in in the afternoon.But since we were on the 1st floor facing the parking lot, we locked them at night. Overall, would I stay here for a vacation? No - no pool to keep kids occupied either. Would stay here in case of an emergency? sure. We basically slept and showered and left for work.

Ick. It's only a two star hotel so what did I expect? A few pluses. The desk staff were helpful…read moreand friendly. The shower worked real well. The bed was relatively comfortable and clean. Major negatives. When we arrived there were folks trapped in the elevator waiting for the fire department. Front desk printers busted so we couldn't get a paper receipt. When we checked in we were immediately given the room at no cost due to earlier reported smells. Room didn't smell but seemed musty. The bathroom sink was disconnected. I bet there had been an overflow and whatever happened had affected the carpet. The Kitchen sink had no drain strainer and looked disgusting. Especially since we had to wash and brush our teeth there. There's a mix of people. Looks like some long term renters, budget travelers and well-dressed folks needing a place when the entire city seemed totally sold out. Free breakfast--a few muffins, health bars, oatmeal packages and coffee.

This is terrible hotel I said there are brown stains on my curtain and bugs In my bed and they…read morehanged up Not recommended

Rooms were awesome , some of the coolest room set ups I've stayed in . Would have liked the shower…read moresteam room to work , it has the hookups but didn't work ... overall great place . Complimentary breakfast on the other hand was some fucking cinnamon rolls and crackers, no eggs no sausage no orange juice . So you will definitely need to go get breakfast somewhere !

My room smelled odd. Turns out, the homeless drug addict staying in the room adjacent to mine had…read moredied a few days earlier and no one had noticed Aside from dead guy storage, this room was loud ( right next to breakfast room) and pretty sure there was a herd of elephants above my room.. Breakfast was fabulous; stale bread, cream cheese no bagels, an empty dish for eggs (maybe I missed the breakfast rush?), watered down coffee so I wouldn't get strung out on caffeine... perfect! I admit they did move me away from the police activity after I requested a quieter room and it was ok - lamps that don't turn on was a big improvement from dead guy smell. I wonder if Tide can get the smell out of all my clothes and leave them daisy-fresh again...?

Carpet in the room was old and nasty. Cigarette stains on the tube. Dirty cup in the fridge…read more Asked for clean towels and was basically told no until I got upset then magically they could manifest towels. Paid $130 a night for a dirty nasty room with incompetent hotel staff. Every response to a question or concern was "I can't help you with that". Head my warning: stay anywhere else. Oh yeah, no bag check room if you arrive early, but they will happily charge you $50 more if you wanna check in early. This is the worse run hotel I've had the misfortune of staying at.

While visiting Chicago, my husband and I ended up choosing to stay at Best Western Plus Chicagoland…read more- Countryside because staying in Chicago is really expensive and thought staying at this location was still within a very reasonable amount of driving distance to Chicago. My husband and I ended up staying for about a week here and checked in rather late on a Tuesday night, around 9 pm. The employee at the front desk was very friendly and even gave us 2 bottles of water when we checked in. We ended up being placed at the very end of the hallway on the first floor. This room was right next to the side exit and also right next to the vending machine and ice machine. Unfortunately because of this location, it was noisy in the evening with people getting ice at 2 am and later or coming and going out of the side exit at random times of the night (and these guests were not courteous to be quiet with the rooms they passed by). The next night, we had asked if we could change rooms and the same employee who checked us in the night before said there were no other rooms available and said "it is what it is"... a bit disappointed by his lack of help so we just stayed in our room for the rest of our stay with interruptions throughout the evenings (if you end up getting this room, I would recommend you ask to move to another location, especially if you are a light sleeper). The room itself was fine in terms of cleanliness and room. We stayed in a room with a king bed that also had a mini fridge and microwave. Our room also had free WiFi and free breakfast (6 am- 9 am on week days and 7 am- 10 am on weekends). It was a full breakfast, that included eggs, sausage, various cereals (cold and hot), make your own waffle, bread/ pastries, coffee, tea and yogurt). There is also one washer ($1.50 per use) and one dryer machine ($2.25 per use) on site available for use (which we ended up using one night). They are both coin operated. There is also a gym on site was that had 2 treadmills, one elliptical, one bike machine, free weights, one lap pull down bar and one bench. There was also plenty of clean towels available. I did use the gym twice during our stay and thought it was fine for me. Overall, our stay was okay. I would have liked something a little nicer but I think for the price, it was acceptable. I think the trash did need to be taken out more often though, as the trash can by the vending machine + ice machine was full and people started to just pile their trash around it since it no long fit in the trash can. Just remember, if you do stay here, request for another room if you are placed at the end of the hallway on the first floor that is by the side exit, vending machine and ice machine.

So I'm going to be generous here, even though the star rating may be closer to a high 3, but the…read moreplace overall is actually a nice hotel. The staff were friendly. They addressed issues and had i not been so tired every time we came home, I'm sure we could have had the problems solved or room moved for a better overall experience. But the reality is, some times, sh!t happens. And in our case.. the toilet ran all night! They did say they sent someone up the next day to fix, but sadly it was not fixed. When i checked out, i let the girl behind the desk know and she really didn't express any concern that perhaps a dissatisfied customer was leaving the building. Overall though the room and hotel was nice. The air freshener upon entering the hotel was VERY OVERWHELMING! Thankfully it was not like that on the room floors or in rooms. Ample parking. And good location for our needs. If i came back to the area, I'd likely look for another hotel simply because of being dismissed at checkout. But in general it's not a bad hotel.

Recently stayed 2 nights. I BOOK HOTELS WITH BATHTUBS - and that is harder and harder to find…read more What I loved: The location on RT 83 is good. The decor is updated. Rooms are modern and the overall decor is very neutral. The lobby and halls are clean and attractive. And, the breakfast buffet for $10 was very good. Not a huge selection but what was there for the price was good. Customer service was also very responsive and good. What was very good: The bedding was Marriott quality. I loved the feather pillows. I slept well. I loved the double chain-pull roll-down shades that went across the wall of windows. I appreciated the wall thermostat that controlled the wall heater. I liked the coat hooks on the wall at the entry-way. What disappointed me: 1) bathtub --- I had a tub but could not take a bath because there was no stopper for the drain. I called and requested one and was told my room had a type that does not have a plug. While that is true, if the hotel cared to do so, they could find rubber stoppers that could fit over the drain. 2) the water pressure in the bathroom for showers, 3) no slip resistent strips on the tub floor and no handles to prevent from falling --- this is a serious issue that the hotel must address. 4) Coffee available in lobby during limited hours. What was bad: 1) The online menu for the restaurant Willbys is very very different from the actual options and very disappointing. I was looking forward to dinner night 2 after reviewing the menu but in the restaurant they had a very small menu. Of 3 salads, only 1 was available. Three entree options and I already had salmon elsewhere for lunch. I didn't trust getting a steak of champagne chicken. I got a burger and I never eat burgers but with that said it was very good. My side salad was tiny and just ok. Would I return? Probably not.

Per the rep I spoke to last night at 10 PM, I called back today 5/14 at 10:59 AM CST. I spoke with…read moreanother associate, and she told me again that her manager was not available. She took my information and said that manager would get back to me. As of 2:56 PM CST I still have not heard back from this manager . So now I'm going to contact corporate. I do not recommend this location I also saw someone else say that they had an issue with billing and it took them for phone calls it should never take that long to get somebody their money back when it's justified. Update: just happened a few moments ago can guarantee that I will not be returning. At 10p, 5/13 I received a charge on my card for this reservation that I didn't even stay. I left and went to another hotel, a Sheraton. When I went to Delta on Friday evening, their credit card system was down and I had to write my credit card number on a form. When I explained to the man at guest services that I could not stay there he said that my reservation was canceled & apologized for the unsatisfactory conditions. I noticed in the app when I was one day away from checkout at the Sheraton, my visit still showed up in the app. I messaged them in the app to tell them that the reservation was still showing up, they canceled it on their end and said that the reservation was canceled. At 10 PM, on Wednesday May 13, I received a charge for the visit I did not stay. I called this location and the representative that I spoke to said he couldn't help and I had to call back in the morning to speak with the manager. Apparently his manager that was there could not help. I'm not happy about this at all and this is not what I expect from Marriott.

I'm not sure where the negative reviews are coming from, because our stay was genuinely a five-star…read moreexperience from start to finish. We're currently waiting for our house to close here in Brookfield, so we've been staying at the hotel in the meantime, and it honestly made a stressful transition a lot easier. Check-in was smooth, the staff was polite and professional, and everything in the room was clean, comfortable, and well taken care of. The best surprise of the stay was definitely the free breakfast -- and not the usual basic hotel breakfast either. It was actually filling, fresh, and had enough variety that everyone left satisfied and ready to get on with the day. Overall, it exceeded expectations in every way during an important time for us. I'd absolutely stay again and confidently give it five stars.

Smooth check in, plenty of parking, they have restaurant that high good reviews attached to the…read morehotel so you don't have to leave or send out for food. They have a swimming pool which we did use. It wasn't crowded at all and they also have party rooms where they let the guest can use the pool. We've stayed here twice. Prices are pretty good when compared to other hotels. The only thing is it's a little outdated definitely would like to see them remodel give it a fresh look!

I would never have known such a place exists. The lady behind the counter is very rude and has no…read morecustomer service skills whatsoever. The rooms are not nice in anyway The maintenance that has been done is bottom tier I booked online through Priceline and was charged through Priceline but once I arrived I was informed I must pay an additional $100 deposit and have a card on file I was charged a second time $133 after the original payment through Priceline and advised there's no refund So I paid over $200 for room and treated like crap

Charged $100 for deposit, charged my girlfriend $50 for deposit because she's white,blacks get…read morecharged $100. These Indians come over here and do not care about customer service, the can't clean worth a damn and have this weird affinity for Cockroaches. Deport them instead of Mexicans