I went through the car wash and pulled into the vacuum area, only to find that a piece of my bumper…read morehad been snagged and pulled off during the wash. My 2009 Subaru Forester was in great condition beforehand. The damage happened here. I told the employee at the booth, who called over the assistant manager, Tyler. Tyler was rude and combative from the start. He handed me an incident report with a disclaimer stating the business isn't responsible for damage to cars over 10 years old. I refused to sign it. He also refused to give me contact information for the general manager or any insurance information, and instead gave me the phone number for a different location across town. When I called it, I spoke to two more "assistant managers" who said I'd have to wait for the actual manager before anything could move forward. Total runaround. If a business damages a customer's car, that should be handled between insurance companies, not decided unilaterally by the business that caused the damage. Of course they're going to say it's not their fault. I ended up waiting in the parking lot for over an hour for the general manager, Dustin, to show up. When he finally arrived, he walked straight to my car and started inspecting and touching the damaged bumper without a word. No introduction, no acknowledgment that I was right there. I was alone in the back of that parking lot with two men telling me their business wasn't responsible for damage they caused, and Dustin's whole demeanor made it clear he had no intention of being cordial about it. When I pointed out that he hadn't even introduced himself before putting his hands on my car, his response was, "If this is how we're starting off, it's not going to end well." That's not how a manager should speak to a customer, period. It came across as a thinly veiled threat, not customer service. He was short, dismissive, and clearly agitated that I'd pushed back at all, like I was the problem for expecting basic decency after his business damaged my property. At no point did he attempt to de-escalate, apologize, or treat the situation with any professionalism. If your business damages a customer's vehicle, the bare minimum is: reimburse the cost of the service that caused the damage, treat the customer with respect, and carry insurance to cover it. Instead, I got aggression and intimidation from the person in charge. Worst $11 I've ever spent. Dustin and Tyler both need serious training in how to handle conflict without becoming hostile toward customers.

They keep putting us to close the the car in front of us and the front t of my car never gets…read morewashed.... an the power shuts off every other time we go through.... I've never left there thinking that was worth the 10 dollars a car wash. Bad experiencessss. Save the money and go somewhere else.

This place needs to turn off their lights. Nothing works here, tried 2 different stations and it…read moretook my money and never started. Contact number goes to no number recording. I'm guessing they leave the light on so they can take peoples money and give nothing in return.

No thanks on 03-07-2021; car wash credit system took $15.50 for one car wash. No one to talk to…read morereport the problem or system error. Phone number mailbox is full and the other number is no longer in services. Please do not use their credit machine. Business phone number is currently out of service. Nice if I could have talked to an owner to help fix the malfunction. Just know it may take more money out of your account for one car wash. Just be careful when using your credit or debit card. Use cash only it worked in the past. Best. Jaime

Bug splatter is not removed during repeated washing. It doesn't even remove splatter from the…read morewindshield. Indifferent workers on site. When explaining the lack of cleaning they merely shrug their shoulders and suggest putting the car through a second time. Unfortunately the second wash does no better than the first one. Very little effort on their part to satisfy the patrons.

About three years ago when I moved here I tried wash and go depot and you got my car really clean…read more I don't know if they've changed something but the prices have gone through the roof and half the time I get home and end up having to do quite a bit of extra cleaning, I have a brand new car or at least three years old and it's parked in my garage it's not like it's parked under a tree full of bird nests or that there's a pack of wild pigeons after my car daily. So typically my car is on the cleaner side when I run through wash and go Depot. I've also noticed some fine line scratching, so I think it probably pays just wash your car at Home and Invest in some detailing equipment. It will mist certainly protect the factory paint and your investment.

SCRATCHED MY VEHICLE and took zero responsibility. $40,000 car and they aren't liable for their car…read morewash scratching my paint . do not use them . we've cancelled both our memberships .

I was in a pinch, as I made a quick decision to move across the country for work. I called multiple…read morebusinesses that dismissed me on taking my vehicle in on short notice, with ridiculous pricing to boot. The owner was so quick to have me drop by immediately. My 4 runner was a farm truck for two years needing immediate help, and the owner did not blink to take on the task for an incredible price. I couldn't possibly endorse these guys more than I can if your vehicle is needing love.

After identifying the of the make, model & year of my car and confirming the that the exterior was…read morein very good condition I received a detailed explanation of the of what was included in an exterior detail and the price. When I showed up at their facility and spoke to a person who identified himself as the manager the price increased $200.

Not even sure where to start! We've been coming here for years, having both minor and major work…read moredone on our vehicles, and we have to say, they only get better and better! There's isn't a place in the valley with more respectful customer service. Brett and Team go above and beyond. It's obvious they care and hold themselves to the highest standard. They have always gone the extra mile for us! Thank you John's Auto Team! Darcy and Annette, Medford, OR

These guys are just the best - quality service and reasonable prices too!! Have been taking my…read moreolder vehicle to them for last 2 years !

Attention to Detail!:…read more Mike and his team at Hands On Detail did an amazing job with my crew cab truck, that had suffered an erupting soda can (that's a whole other long story). They made the interior of my truck look better than when I bought it used from a dealership. They are a total pleasure to deal with. Would highly recommend their services, and will be back! Thanks again!

Spotless! Brought my daughter's car in for a thorough cleaning. She lives on a farm- need I say…read moremore? It looks brand new! And a great value. The price was well worth it.

We pulled in here to get gas and my mom wanted to pay for it, so gave me her bank card. Well, the…read moremachine doesn't like bank debit cards, so I gave him the gas card. Then he asked me if I had an Albertson's or Safeway card and I told him yes. He asked me what my phone number was and I gave it to him. He must've entered the number incorrectly because he said it didn't work. Yeah, WHATEVER! I told him never mind, just pump the gas and he did. So, I got my gas and that was that. No one yelled at me - although I could sense this guy wasn't too happy, but he maintained his composure. So, yeah, a 3. Sorry y'all, but something has to be really outstanding to get a 4 or 5 from me.

Worst experience ever. Overpumped me $34, didn't know how…read moreto fix it. The attendant admitted to doing it multiple times that day, I was told to come back Monday to talk to manager. So I returned Monday. The manager said the guy was new and messing up left and right . I asked for my entire total to be refunded because of the inconvenience of having to return days later and the fuel latch not done, The manager looked at me like I was asking for one of his legs,just disgusted with me asking for $20 dollars for customer service... He clearly doesn't understand customer service. I will not recommend this station to anyone and I will not return.

The arrived on time and did a great job. The car looks like new. They made sure that the inside…read morewas spotless including getting the dirt out of the trunk area.

Saxbury's mobile detail is the best mobile detail business in Southern Oregon. With over 10 years…read moreof management in the car wash business and 20 years owning and operating a mobile detail business, you won't find a more experienced detailer than Chris Saxbury. There's no job too big or too small for this local business owner, he's truly seen it all. Prices are fair, quality of work is outstanding. There's no mobile detail business in the Rogue Valley that I would recommend more than Saxbury's Mobile detail.