ETR fixed all of the issues that my prior company messed up:…read more1) Busted duct work - Repaired 2) Units not level causing water to collect in overflow pan - Leveled 3) Filter sensors were disconnected causing poor circulation - Cleaned multi-stage filter and reconnected sensors 4) No condensation overflow sensors - Installed sensors to shut off unit when overflow line is clogged 5) Circuit breaker on outside unit was wire tied without a breaker (totally illegal) - Installed breaker 6) Wouldn't heat due to coil malfunction - Replaced coil under warranty 7) Many more issues of total incompetence - ETR fixed EVERYTHING

Matthew Lowe with ETR Tyler came out today to do a semi-annual checkup on our A/C unit. He was on…read moretime, very professional and answered all of my questions. ETR is the 3rd company we've used since I moved to Tyler in 2012. I'm very pleased with the work Matthew did today and will request him for future appointments.

I called on a Sunday cause blades stopped spinning in my A/c unit. It was a $23 capacitor that I…read morecould've bought online. And put in my own unit in 5 minutes. They charged me $323 dollars for a 10 min call and a 23 dollar part. I was gonna put a new unit in in about a year or two and now I will never use that company again. I would rather buy a new unit ANYWHERE else. I was robbed in broad daylight!

3/13/25- Joshua did an outstanding job diagnosing and repairing our mini-split in a timely manner…read more He was at all times professional and courteous and performed par excellence- a rare occurrence these days. Also, the Rose City Air TEAM has been a pleasure to work with, providing me excellent communications and excellent treatment. Thank you Josh and the RCA team!

The lady that answers the phone up here is killing their business. It's almost like she goes out…read moreof her way to misunderstand me and complicate matters. That or she's just plain ignorant with a bad attitude. She has no business answering the phones. For example I paid them to set up a whole house filter, and they were excited to set up this new filter I just purchased, but when I called the place to set up the filter, she told me "we don't do that,". it was like talking to a brick wall. Later on the employee that was so excited to help me with the new filter called and told me "we don't do that" and acted as if I was pulling teeth for them to come do a simple job. I wonder why ? Cut that lady before it's too late. I will take my money elsewhere.

Jon, did an amazing job and we absolutely love Mr. Thompson. He has been a life savor. He checks on…read morehis jobs personally. I'm so glad I met him at he Brookshire's in Lindale. Crystal is always helpful. They're one of the few contractors in our new build who followed through with everything. They're family oriented and I only recommend them.

We have had Coy Dodd service our air conditioning and furnaces twice. While they were timely and…read morethe services appeared to be thorough, the replacement filters they put in our units were only the equivalent of MERV 10, which is insufficient for the high allergy conditions in Tyler. I have had a very hard allergy season this spring, and the inadequate furnace filters they use have contributed to the difficulty I have had, including needing to use medication I have not used in over 20 years! We changed the Coy Dodd filters today to Filtrete MERV 13, and I am already starting to feel the improvement in my lungs. In the future we will ALWAYS make sure our HFAC service providers use MERV 13 filters!

Quick response, knowledgeable and affordable. The value for the service received is excellent!read more

We had the grout restored in our living room, kitchen and bathroom. Communication was great,…read moreservice was fast and Matthew did an amazing job. We couldn't be more pleased... highly recommend!

I'm so glad I found this company.. big help to me this week. Great work and did exactly what they…read moresaid they would. On time too !!!

Lyndon and his wife were the absolute best! They were there when scheduled and called to stay in…read moretouch inbetween projects (we had 2). Did a fantastic job at a reasonable price. Will be our go to from now on!

This contractor was EXTREMELY rude!! Refused to assist me with necessary paperwork for an insurance…read moreclaim. After 2 phone calls, I was told never to call him again. Would not recommend!!

Writes hot checks, promises to make them right, then all communications stop. Will look you in the…read moreeyes, tell you he is a "man of integrity", promise to correct his financial mistake, then ghost you. He may do ok work for his customers, but he will screw over the vendors that supplied the materials.

Cowboy Custom Curbing recently installed a flagstone walkway and curbing from our backdoor to our…read moredriveway. Marcus, his son Eli, and their crew did a great job! They were professonal, courteous, and hard working. We are very pleased with the project!

Mr. Jacobson and his crew saved our porches. We just finished building two homes, that are…read moreconnected, one part is for my mom. The initial contractor that was supposed to put in our screened porches and doors completely failed us. They were in the original build bid, but totally neglected and we were left with some scraggly old posts that were twisted and warped. We called Brad Jacobson, and he responded within two days, he showed up at our homes and we went over all of our options, he was very clear in all of the things we could expect and choose. There was a slight delay in materials showing up, but when wasn't there in 2022, but once everything arrived, things got rolling. The screened porches and doors are not only beautiful, they are strong and sturdy, they really work well keeping out all the little bugs as well as enhance the look of our home immensely. Now we can really enjoy our porches no matter what time of year, without any fear of mosquitoes or bees etc. Thank you Brad, I know it's been a couple of months since they were installed but we wanted to give them some time to see if anything would change. There's been no warping or fading of the walls and posts, the screens are beautiful and as tight as day one. We really love the work that was done, and I would recommend this business to everybody

We had East Texas Elite Exteriors construct an 8' x 16' screened room on our covered back porch in…read moreAugust 2023. They also replaced three 30" x 84" picture windows in our living room that provides a great view of the screened porch. The week that the workers arrived was one of the hottest of the year with daily temperatures exceeding 105 degrees each day. In spite of the miserable weather conditions, the work was completed on time and the results were exceptional. The screened porch is beautiful and adds so much enjoyment now that cooler weather has arrived. (Our cat gives the room 10 stars.) We are very pleased with East Texas Elite Exteriors. The quality of the materials and workmanship exceeded our expectations. I am happy to recommend this company. Gary & Sherry Green