We had three area rugs cleaned, and the gentleman who came out did a fantastic job! We were so…read moreimpressed with the quality of his work, his professionalism, and the prompt service. A big thank you to the entire team for your excellent communication, quick response, and fast turnaround. The whole experience was seamless from start to finish. Highly recommend!

I dropped my rugs off about 6 or 7 months ago. I had totally forgotten about them. They called me…read moreto see if I still wanted them. Not only did they not get rid of them, they delivered them to me in another state and took a cash payment just for the rugs. No delivery fee...nothing. The two men who delivered the rugs were so kind and nice. I highly recommend this company to everyone who needs rugs cleaned and top notch customer service!!

We purchased some beautiful furniture from an estate sale, but it had a noticeable dog odor from…read morebeing in a home with pets. Since one of our children has a mild allergy to dogs, we needed the furniture professionally cleaned as soon as possible. DiTucci's Carpet & Upholstery Cleaning was able to work with our schedule and come out quickly. They did an excellent job cleaning the furniture. Highly recommend their service!

Our oversized sectional sofa, with multiple cushions, hadn't been cleaned in many years. Its…read moreoff-white/cream-colored hue was dull and greyed and adorned with several small stains. Greg ably took care of the challenging task of getting the equipment up through bushes, onto our 2nd floor balcony, and into the living room. He worked hard scrubbing all of the numerous upholstery surfaces. The end result was a wonderful vibrant white sofa that looks almost new. I liked my telephone interaction with Bob DiTucci when setting up the appointment, and we are completely satisfied with the results of Greg's upholstery renewing work.

Excellent service and results. My carpet was really stained and after their work it was stain free…read moreand looks great. Also, very nice people

AITA? After doing a little bit of internet searching for a…read morecarpet cleaner I found K-A Carpet. I saw on Yelp they were running an offer for $50 to get $100 credit on service. I went on their website and decided just to book through their website as I like supporting local businesses, especially if they invested in an online presence. Some background: I moved from South of Boston to North of Boston, and my new place wasn't so new and needs some cleaning before I move-in. I talked with the owner who said when they get their carpets cleaned they are usually charged for three rooms for the place, so I assumed it would be equivalent to 400 square feet. I also wanted to clean the tile/grout from the kitchen and bathroom - at least the places where foot traffic was, so I figured for the bathroom would be 25 square feet and the kitchen about 50 square feet. Thus, I put in for 75 square feet of tile/grout cleaning. Okay, so I add those services and pick a day that the owner of the unit would be there prior to my arrival. I pay the $60 down-payment to confirm the online order. I sent the owner cash to pay, with $65 extra in case of any overages or in case they do a wonderful job and feel the need to tip $20. The day comes, I receive a call from the tech at 12:06pm who is doing the service when they arrived on location. I let the tech know that I'm not on-location but the person there is opening up the garage for them now and that I left cash as payment for their services with him when thee services are complete. And at that time he told me that the garage door was opening and he was greeted by the owner. Minor issue 1: I received a call from the owner at 12:08pm saying that the tech requested the full bill to include what I paid in the down-payment and wanted to verify if I paid anything up-front. I then pulled up the email and credit card online statement to be sure that I was charged the down-payment and told them that I did in-fact pay the down-payment of $60, and the due at completion would be the remainder balance of the invoice. So, what was up with the tech not knowing how much to collect? Or was that a tactic just to get more money when he knew he wasn't dealing with the person paying the bill? Sure, could be an innocent blunder not looking at invoice very closely. But that got solved. I get to the location the following day and talk with the owner who informed me that they liked the carpet cleaning service, but didn't like the chemical or perfume in the cleaner as it made him cough. I looked around and the carpets were cleaned decently enough. Could I have cleaned it the same or better with a rug doctor mighty pro or bissell big green machine rental - yes. I then as about the tile in the bathroom or kitchen as I also expected the bathroom or kitchen to be done as I paid for 75 square feet of that too, but was told that they didn't. The owner then handed me back $60, indicating he thought the tech only deserved a $5 tip. I asked if they mentioned anything about the tile or grout cleaning service, to which the owner said no. I then reached out for support using text messaging to see what K-A's side of the story was at 9:54am. And after a phone conversation at 10:29am, they informed me that the space was larger than anticipated, and when they spoke with the person at the property they got "no response," however, if they were wrong they could reschedule to come back. The part I thought was strange is the "no response" because I got a call when the amount due was in question... Why didn't I also get a call here, either from the tech or the owner saying something isn't adding up. I can understand if there was a miscommunication on the exact dimensions of the space, so I voiced my thoughts, which verbatim are "I'll check and get back to you. If you don't hear back from me everything is ok." I get the space measured, and turns out that yes the measurements were a little off, but according KA's own ordering/scheduling system was a difference in price of $50 if they charged exact amount of carpet space plus 100 square feet for the actual 105 square feet tile/grout. Or a difference in price of $77.50 if they charged 125 square feet for the 105 actual square feet of the tile/grout. The owner had enough to cover $65 in case this exact thing happens. And you would think a reasonable person would accept $15 for an extra 5 square feet of space, instead of the 90c per square foot they charge in the 25-sq.ft.block billing. Or could have just said it was 100 square feet and pocketed the rest as a tip. I bring this information back via text messaging and get told that they would be happy to schedule tile and grout cleaning for $250. Also that I'm entitled to a $12.50 refund as that is the difference between what I paid and what services I received. Me: Why didn't the tech contact me like they did earlier if they had a concern with size/scope of job? "If the person on-site couldn't make a decision, that would be more

My carpets were filthy after years of neglect, I thought the only solution was to get them ripped…read moreout and replaced before they were presentable again. Fortunately Marc came by after some initial consultation by email and was able to spend a few hours with a large machine. (I advise not being in any work from home meetings during that period of time because it's loud) After pre-treatment, he worked on each room with 12 gallon tank of clean hot water and dumped out gallons of filthy black water that used to harbor all the dirt and grime baked into the carpet. I've used Rug Doctors before but the level of clean is significantly different with the expensive machinery Marc had on hand. After he was done I felt comfortable walking around barefoot on those carpets, which is something I couldn't say beforehand at all! You really get what you pay for.

Marc was great - super responsive on scheduling. I had to switch times to a little later, and he…read moreshowed up right on the dot, did the job in the time he said he was going to do and now my carpets are sparkly clean!

Back in April, my wife "tasked" me with finding a new oriental rug for our living room. Based on…read moretheir outstanding reviews, I went to MOR and met David Mouradian, the face and, dare I say, personality of this family-owned business. After showing him pictures of our living room and explaining what we seemed to like, David showed me about 10-12 rugs and was very helpful explaining the differences between the styles/patterns, manufacture and quality, as well as appropriate sizing. With his guidance, I boiled it down to four and arranged to have them delivered to the house so we could see what they looked like with our furniture & colors (btw, I highly recommend doing this). My wife and I were so blown away, by how the rugs transformed the room, that we decided to buy one for our dining room as well. Both are hand-woven, tribal patterns from Afghanistan. Since then, I've taken four older rugs in for cleaning and one fringe repair....they look great! David and his team are exceptional at what they do. I could not be happier to have found and worked with a business like this - great experience all around!!

If you are simply buying a rug Melrose Oriental is fine. Nice selection to choose from…read more I brought a rug in to be cleaned and it was returned to me damaged. I understand you sign a waiver that states they can't guarantee spots will be removed but in my case they removed the dye from the rug, briefly mentioned it to me when I picked up my rug, never showed me what happened, and still charged me for the full cleaning despite damaging my rug. It seems like whoever was doing the cleaning didn't have enough expertise to know how to treat or clean my rug and irreparably damaged it. The fact that I was still charged the full amount for the cleaning felt disingenuous. They clearly knew they had damaged the rug as they mentioned it to me upon pick up. Not showing me the area affected when I was there felt like they were trying to hide their mistake. Be very cautious when you bring rugs here to be cleaned.

Unreliable. We made a phone appointment for upholstery cleaning. They never showed. I personally…read morespoke to a man who said he was lorenzo. I guess he didn't write it down

I couldn't be happier with the outstanding service from Florez Deep Clean Upholstery Cleaning! From…read morestart to finish, the experience was professional, friendly, and exceeded all of my expectations. Years of stains, dirt, and everyday wear completely disappeared, leaving my upholstery looking fresh and brand new.The attention to detail and level of care that went into the job were truly impressive. Florez was punctual, knowledgeable, and took the time to explain the cleaning process while treating my home and furniture with the utmost respect. If you're looking for exceptional upholstery cleaning with outstanding customer service and incredible results, I highly recommend Florez Deep Clean Upholstery Cleaning.

I needed my dining room chairs cleaned after 8 years of heavy use. They came out looking like new…read more Easy to schedule, great communication and very very fair price. Will use them again!

Had a leak in my basement and my wall-to-wall rug was soaked. Carlos responded to my request…read moreimmediately and was at my house within an hour. Carlos was responsive, responsible, courteous and so helpful. He left two large fans to dry everything out, and we spoke the next day to confirm all was good for him to pick them up. HIGHLY recommend them for great service, a reasonable price and exceptional response time.

Thank you Jason for the excellent service and friendly chat! Having recently moved cross country,…read moreour old Room & Board arm chairs and loveseat (15+ years) were in dire need of cleaning. I reached out to Jason and he responded immediately. After sending over photos, he provided a very reasonable quote and scheduled right away. I was so impressed by the level of service and the output on the steam cleaning... everything looks bright and clean again. So glad I found South Boston Carpet Cleaning and I'll be calling Jason again for all my upholstery cleaning needs!

I spilled bright pink nail polish on an area rug and Jason did his best to get it out - it's barely…read morenoticeable now! He also cleaned the couch. He was timely and very communicative. An added bonus is that he is friendly and personable. I had two other companies "ghost" me and now I'm happy they did because I found South Boston Carpet Cleaning. Pricing was very reasonable as well. Highly recommend!

Ms. Carpet Clean is the best in Saugus and North Shore. Incredible work, good prices, and popular…read moreso be sure to book in advance. Thank you!

I have had this company in my house several times to clean carpets. They are always on time,…read moreefficient, and the injury results are always perfect.

Responsive, communicative, and did a great job cleaning the whole house' carpet! No odor afterwardsread more

We were really thinking of replacing the carpets in our downstairs basement! Paul was on time,…read moreworked quickly and 99 percent of the stains were completely removed! I really should have taken before and after pictures because the results were dramatic! Looks like this old carpeting still has plenty of mileage left! We will certainly be calling Cyclone in the future!