Bought a car there about a year ago. First week the spark plugs went out. They changed them out and…read morepaid for it, sweet, me thinking I should be good on spark plugs for the next at least year. NOPE 3 months later spark plugs go out again. Mind you I've done nothing but drive from work to home and basic errands. After a year I've changed them 5 TIMES. I can't afford to get a new car cause I paid in full. Can't blame them for the car not working but I will blame them for selling me a shitty car.

My first time coming to C-Side Auto. Had a check engine light with a P0456 Code. I tried to fix…read moreit once before but no luck. Decided to take to a mechanic and chose C-Side based on high customer reviews. They were pretty busy when I arrived and I did not have an appointment, so I waited for a bit while they diagnosed my issue. During that wait here is what I observed: 1. I watched a young lady come into the shop explaining she thought she needed to replace all four of her tires. Mechanic went outside and examined her car and came back and told her that her rear tires were in great shape but front tires were badly worn. He explained why there was a difference in wear between front and rear tires (not rotating them and her car was FWD). Then showed her options that made sense for her situation. He could have easily sold her four new tires costing her hundreds more. 2. I observed a customer who had already dripped his jeep off at C-Side and had an initial repair estimate of over $1700, come in and be told that once they tore down his clutch (or maybe his transmission) they were able to determine they did not need to replace some of the parts they thought they needed to. Instead of 1700+ dollars he paid a little over 600. 3. i watched how the manager communicated with his mechanics, this man seemed to have situational awareness on every pending job in the shop and was extremely efficient at managing their time and resources. I was really impressed at his active engagement. There is a good chemistry on that team. 4. For my own vehicle, they isolated the issue (cracked hose) and had it repaired pretty quick. They smoke tested a second time just to be sure. From start to finish, me dropping off on a busy day with no appointment, was about 4 hours. A nice little touch, when I was driving over there, my tire pressure sensor came on. When I left I noticed they had put air in my tires. I never mentioned or asked them to do this, they just did. Little things like that matter. All in all, these folks are honest, thorough, and efficient. You really don't see this kind of auto repair service at many places, especially around here. They earned my trust and my future business.

I drive by this place many times a month and the building has been leveled. The structure and cars…read moreare all gone, and the lot is up for sale. Unless the company moved, there is no more Cox Motor.

Cox Motor Co is a hidden jewel. This is a family owned business which prides itself on providing…read morehonest and quality service. On February 13 (Friday the 13th), my wife's car was hit by a driver who ran a STOP sign. Requiring a tow truck my insurance company called Cox Motor Co. Micky, from Cox, came to tow her vehicle. He was extremely accommodating during this hectic time. He explained to my my wife what to expect in the aftermath of the accident. He then offered to conduct the repairs on her vehicle if she wanted in addition to taking time to explain that she could have her vehicle taken to ANY other vehicle repair shop in town. We chose Cox Motor Co. They were professional in every sense of the word. A trait not often found in this city. Cox kept us informed of the status of the repairs and always inquired as to the status of my wife and son (who was also in the car). After all the repairs were completed they took the time to inform us that they were responsible for repairing any accident-related problems that may arise in the future. Providing us with additional piece-of-mind as we left with our fully repaired vehicle. Their garage looks like a Volkswagen museum. It was nice walking through to see the progression of the Beetle brand.

This would have been a five-star review if it was strictly for Onslow County Motors. I purchased my…read moreJeep Wrangler a couple of weeks ago, and love it. Working with OCM, and with Gary, was great. The price was fair, the trade in for my old vehicle was more than fair. I would highly recommend them. That said, when you make your purchase, pay cash or arrange your own financing. I was under the impression OCM had in-house financing; they do not. The financing goes through a sleazy, sketchy, dishonest outfit called Lendmark Finance. This is a cheap, storefront "payday loan" company. These people lied to me left and right. The application was done on a "docu-sign" program where you click to sign. I was told I would get hard copies, but those only came by email later. On one screen, the woman said, "This is so you can pay online." When I looked at the hard copies later, I realized what I had "signed" for was some worthless Autoplus service that cost $600! And somewhere along the way, I evidently "signed" for Involuntary Unemployment Insurance. I would definitely not have knowingly purchased this because most of my income is from retirement, not current employment. Page after page, lie after lie! If, for whatever reason, you must deal with Lendmark, DO NOT USE THE DOCU-SIGN PROCESS!! Insist on paper copies, sign only the paper copies, and read EVERY SINGLE WORD of what you are signing! As I said, I loved working with OCM. But, unfortunately, we are often known by the company we keep. And Onslow County Motors, in Lendmark Finance, you are running with some very, very sleazy company.

Great experience! Kevin Thomas is an awesome person to deal with. We drove two hours each way to…read moreget our Volvo and it was just as described and the price was perfect. Definitely recommend.

I struggled with Hendrick dealerships in the southeast until I found Michael M., and the team at…read moreStevenson-Hendrick Toyota Jacksonville! Let me start by saying I am a challenging customer--very particular--and experienced with vehicle sales. Michael and the team at Stevenson-Hendrick Toyota Jacksonville were the ONLY Hendrick dealership within 200 miles of my address that were willing to listen, to slow down, to work the deal, and make Magic Happen! On a scale of one to ten, this dealership goes to Eleven! I'd have the management of this Hendrick Dealership an area trainer! There's something different and unique that Michael M. and the team at Stevenson-Hendrick Toyota Jacksonville are doing; And the rest of the Hendrick automotive dealerships could sure stand to learn from them! One happy customer tells 10 people. One disappointed customer tells 100. This is simple sales 101. Michael and the entire team in New Bern are a near perfect example of this (check my other Hendrick reviews). If you are shopping Hendrick, I'd go straight to New Bern and ask for Michael M! You'll drive away happy, and ready to roll!

Right from the start the sales guy we dealt with was rude and dismissive. He acted like he didn't…read moreeven want to deal with us, I guess bc we weren't buying a brand new vehicle. But we did get a 2019 Ram 1500. And had an issue with the truck miss firing and it happened within the first 30days and they refused to fix the issue, even though it was clearly supposed to be covered under the 30 day warranty. Instead they wanted to charge us $981 to replace the plugs. I wouldn't recommend this place to anyone. Every time I've been to this dealership it's been a horrible experience, should have done like we did last time and just left without buying anything from them.

Sam and Jason were very friendly and professional, It was like dealing with family(or better)!…read moreSo Happy with the GMC they sold me. I will buy here again n the future. IF you are in the market for a clean used tuck, this is the place for you!!!

So after much searching online, in person and at dealerships, I finally found Gary's Auto; I should…read morehave started here first and saved A lot of time. When Gary's tells you that they personally select the vehicles the have on their lot, that they check each vehicle and fix anything that's needed, that they personally drive each vehicle to make sure when you leave the lot, you aren't going to have issues,; it's all true - take it from me, I've been driving my new 2016 Chevy Suburban for almost 2 months and it drives like a dream. I worked with Jason in looking at vehicles at the dealership, taking some for test drives, well as working with him on the optional warranties, and finalizing my purchase. Jason was great, down to earth, helpful; just an overall great person to work with. I'm glad I found Gary's Auto for my next car and I'm sure you'll too be impressed!!

Ben and his team go the extra mile. They are honest and fair. Their relationships with finance…read morecompanies, both local and national he will help anybody in any situation and speaks volumes for their integrity We will not buy our vehicles from anywhere else. We have successfully purchased two vehicles and are extremely happy. You will not go wrong choosing to do business here!

Excellent experience from beginning to end. Good truck, great price, easy, pleasant people to work…read morewith. Couldn't have been better. We found the truck online, went and looked it over carefully, took it out for a test drive, came back and bought it. Just that easy.

Kudos Charles Arnold, a very low key and knowledgeable Salesperson. Never pushy with a sincere…read moredesire to Serve. Same can be said of Sale Manager Mr Bailey and Crystal of the Service Department. My 2024 Escape had a minor issue, Crystal took it in immediately, found a part had to be ordered so they put me in a 2026 Bronco loaner, and my vehicle was ready for pickup before noon the next day. No expense for any of this. All in all the most seamless and first class service I could ask for

I brought my vehicle in for a recall repair, took 6 months to make that appointment, due to their…read moreexplanation of having one vehicle to rent out to everyone that needs a warranty repair. My experience with the service department was extremely frustrating. While my vehicle was in the shop, for the warranty recall, I was informed I needed a new battery and a purge valve replacement, and provided with a price. I opted to replace the battery and advised Ally I would call back in a few short weeks to schedule the purge valve. A few weeks later I made the appt for the purge valve and Ally sent a text with the cost which was 60% higher than what I was quoted. I was advised if I approved the work while the vehicle was in the shop for the warranty repair I would not have been charged the additional labor. This was never explained to me, had I known this I would have likely had the repair done that day. Instead I was put in a position where I was penalized due to lack of transparency. To make matters worse, after questioning the price increase and asking for clarification, I received no response, I then sent a follow-up email to Ally and the service manager, Steve Flores, to which I did not receive a response from either. The lack of communication, and follow-up has been just as disappointing as the pricing inconsistency.

Purchased parts from Angela. The parts need assembly and…read moreAngela and the service department went above and beyond to help me! What a great feeling it is to see great employees who care about there customers. I would highly recommend this dealership for all your needs! Thank You!!

they use to have decent sales reps, but in the last couple years they are trash. Their used car…read moreprices are fair deals at best, and refuse to negotiate and use the excuse volume

If you are looking to buy a Honda, drop by and see Saleh Gabsi, in Sales. He is very informative…read moreand will go that extra to be helpful. He is truly a good and honest person who will treat you right. I highly recommend him!

This is the second time Matthew has taken care of my Honda Pilot, and he continues to deliver…read moreexcellent work every time. He is knowledgeable, thorough, and genuinely cares about doing things right. I'm especially impressed with how the Stevenson-Hendrick Honda service team uses detailed recordings to show you exactly what's going on with your vehicle. It's transparent and gives me complete confidence in the recommendations. I never feel like I'm being upsold or taken advantage of -- I feel like my family's safety is truly their priority. Today, Matthew took the time after the service to sit down with me and walk through everything he found, explain the repairs, and give thoughtful recommendations for future maintenance. He was patient, easy to talk to, and made the whole experience stress-free. If you're looking for trustworthy Honda service in Jacksonville, NC, I highly recommend asking for Matthew at Stevenson-Hendrick Honda. He's the reason I keep coming back. Thank you, Matthew -- keep up the great work!

They bought my car. They paid a good price. They were professional and quick. Angelita Bugger was…read moreoutstanding!

I was ready to buy the Smart for Two but the key fob did not work properly and the key itself was…read moreloose and had to much play they after a while would possibly break. I asked for a new 2 nd key as you see above they signed an agreement to get a new key for the car. The one star is for how hard the service department tried to make things right. They did fix a leak the car windshield had while they had the car they said the key guy was going to get the key done. I get a call saying the key guy could not cut a key that they would have to get with Mercedes dealer in Cary and get the logistics set to get the key. The next day Ms Tina calls all happy they my car was ready. I ask how about the key. She replies the key you have is fine and it meets our standards we will not get a second key, I said I signed an agreement with you guys I have it in writing you will get a second key. She said she would speak with Manager came back and said no key. I said keep your car. Beware they do not stand by even written agreements. Glad I didn't need the car and just wanted to have a Smart car. Stay away from Jacksonville nc Carmax