Worst experience I've ever had buying a vehicle. This location is an absolute joke. Bought a truck from them and drove it for 5 days. Went into the shop for 2 weeks exactly. Got it back and had it for 3-4 days before it had to go back to the shop (dealership) because I refused to take it back to Carmax. They fixed hardly nothing that needed to be fixed in 2 weeks. Do NOT recommend. read more

They bought my car. They paid a good price. They were professional and quick. Angelita Bugger was outstanding!

I was ready to buy the Smart for Two but the key fob did not work properly and the key itself was loose and had to much play they after a while would possibly break. I asked for a new 2 nd key as you see above they signed an agreement to get a new key for the car. The one star is for how hard the service department tried to make things right. They did fix a leak the car windshield had while they had the car they said the key guy was going to get the key done. I get a call saying the key guy could not cut a key that they would have to get with Mercedes dealer in Cary and get the logistics set to get the key. The next day Ms Tina calls all happy they my car was ready. I ask how about the key. She replies the key you have is fine and it meets our standards we will not get a second key, I said I signed an agreement with you guys I have it in writing you will get a second key. She said she would speak with Manager came back and said no key. I said keep your car. Beware they do not stand by even written agreements. Glad I didn't need the car and just wanted to have a Smart car. Stay away from Jacksonville nc Carmax read more

CarMax was very helpful and made my car buying experience less stressful. I will say I initially felt very much overwhelmed but that was due to the wide variety of vehicles on the site I could choose from. I did the pre-approval process online as well as my trade in assessment. They gave me 3k more than what we owed on our vehicle. I picked out 3 vehicles that I wanted to see scheduled an appointment to go in and test drive. When I arrived my sales person Karen was phenomenal. She understood my desire to downsize from my SUV and she also advised me of which cars I would not like going through the transition due to how low the particular cars were. I have had my car now for 2 weeks and I have not had any issues, Karen has reached out to me a few times to follow up with me just to see if I'm happy or if I have any questions. I will definitely say in the future if I'm looking for a used car with low miles Car Max will be my 1st stop. read more

CarMax - Me and my New to me 2019 Nissan Altima. Drove off the lot with only 26k miles on it and full tank of gas. - Car Buyers Near Me - Jacksonville, North Carolina

We bought our truck here over a month ago now. The staff was extremely friendly we didn't like what they had on the lot but did like one from Fayetteville. The staff helped us get the truck shipped here to look at and test drive. There was zero pressure when we first showed up and. Impressive to buy when the new truck arrived. They answered all our questions and have been awesome since. read more

Me and my husband were selling his old car and we really thought we weren't going to get much out of it. The staff was so friendly and quick to help. Steven sat us down and got us through the whole process (which was quick easy and painless) and we got more than we anticipated we would get! I'm not sure why this place has 1 star reviews but we absolutely recommend this place! read more

Unless you're interested in buying a car they are completely rude and have absolutely no desire to help you.

The Jacksonville, NC Carmax has the worst customer service in all of North Carolina . Go to the Wilmington Carmax. We had an appointment, after checking in they said it would be a few minutes because they had a lot of walk ins. Well it's been over an hour. Horrible attitudes and service. Do yourself a favor and just stay away from Jacksonville and go to Wilmington. We've purchased from the Wilmington Carmax before, great service and employees. read more

My experience today at Car Max was with Kay. She made a usually painful experience for me much better than normal. No pressure and she went out of her way to ensure I knew everything I needed and that I was happy. She didn't hide anything from me and was straight and upfront with me the whole time. I highly recommend this dealership. read more

I don't even know where to start with the level of garbage this place is, Jacksonville is full of dirty scamming car dealerships, but this has to be the worst by far. I would rate this place a 0 star if I could. First thing they sold us a car, and gave us a off brand car fax that showed it was clean, a day after getting the car lights pop of like a Christmas tree and we take it for the dealer warranty who states they won't cover it because it's obviously been in an accident and prints off an actual car fax which shows it was in a severe accident with severe damage. Take the car back to Car Max to return it and get our money back, request to speak to the general manager Jacob, and he refuses to talk to us and pushes off his other employees on us. Then they say they'll just refund the money and put it on a trade in, then try to say we owe them $1600 for a car that's worse then the one we're giving back, and there is nothing they can do to change the value. So after 4 hours in here we finally got a check for the car and came out losing $780. Worst customer satisfaction possible. Would not recommend for my arch nemesis. Disgusted in the fact that car dealerships can get away with sneaky attacks on people. read more

Told me my 2019 Toyota with only 58,000 miles was only worth $400.00 because of a rip in the one back seat.... Went to a different place and was told It was worth $22,000.00 big difference, this place is a scam. read more

CarMax in general deserves an overall of 0 stars. First off it was an absolute pain to get the car we wanted transferred from Wilmington. Once it got transferred, we went in for our test drive, which was scheduled in advance, and had to wait 45 minutes while we sat in the parking lot waiting for someone to give us the keys. A few days after we took the car home, they call us back saying they needed a signature for our trade in, when we go in they had us wait almost an hour just to sign one document. 1 week later the check engine light comes on. CarMax service is overbooked so they send us to their partner mechanics. Car spends the entire day getting work and gets repaired. THE VERY NEXT DAY the check engine light comes on AGAIN with a completely different code. Reminder this is the week before the holidays and we have plans to travel and now have no vehicle. DO NOT BUY A CAR FROM HERE. Take it from me and the previous reviews. THEY HAVE HORRIBLE MANAGEMENT AND TRASH FOR VEHICLES. read more

my 2014 Honda accord i bought here was transferred from Georgia. that being said they were a few cosmetic flaws. they did every thing to make it right, and replaced a windshield and a cd player. I would definitely recommend this car max dealer to anyone looking for a used car. read more