We just purchased a vehicle for our daughter at OCMC. These folks are wonderful! David was our…read moresalesman and he was outstanding! We received a fair price for our trade and the purchase price on the new vehicle was fair. The entire office staff was very personable and kind. We spent several hours with all of them due to forgetting we had a lock on our credit. They were very patient and accommodating through the entire process. I would highly recommend them and will definitely visit there first when looking for a used vehicle.

This would have been a five-star review if it was strictly for Onslow County Motors. I purchased my…read moreJeep Wrangler a couple of weeks ago, and love it. Working with OCM, and with Gary, was great. The price was fair, the trade in for my old vehicle was more than fair. I would highly recommend them. That said, when you make your purchase, pay cash or arrange your own financing. I was under the impression OCM had in-house financing; they do not. The financing goes through a sleazy, sketchy, dishonest outfit called Lendmark Finance. This is a cheap, storefront "payday loan" company. These people lied to me left and right. The application was done on a "docu-sign" program where you click to sign. I was told I would get hard copies, but those only came by email later. On one screen, the woman said, "This is so you can pay online." When I looked at the hard copies later, I realized what I had "signed" for was some worthless Autoplus service that cost $600! And somewhere along the way, I evidently "signed" for Involuntary Unemployment Insurance. I would definitely not have knowingly purchased this because most of my income is from retirement, not current employment. Page after page, lie after lie! If, for whatever reason, you must deal with Lendmark, DO NOT USE THE DOCU-SIGN PROCESS!! Insist on paper copies, sign only the paper copies, and read EVERY SINGLE WORD of what you are signing! As I said, I loved working with OCM. But, unfortunately, we are often known by the company we keep. And Onslow County Motors, in Lendmark Finance, you are running with some very, very sleazy company.

I struggled with Hendrick dealerships in the southeast until I found Michael M., and the team at…read moreStevenson-Hendrick Toyota Jacksonville! Let me start by saying I am a challenging customer--very particular--and experienced with vehicle sales. Michael and the team at Stevenson-Hendrick Toyota Jacksonville were the ONLY Hendrick dealership within 200 miles of my address that were willing to listen, to slow down, to work the deal, and make Magic Happen! On a scale of one to ten, this dealership goes to Eleven! I'd have the management of this Hendrick Dealership an area trainer! There's something different and unique that Michael M. and the team at Stevenson-Hendrick Toyota Jacksonville are doing; And the rest of the Hendrick automotive dealerships could sure stand to learn from them! One happy customer tells 10 people. One disappointed customer tells 100. This is simple sales 101. Michael and the entire team in New Bern are a near perfect example of this (check my other Hendrick reviews). If you are shopping Hendrick, I'd go straight to New Bern and ask for Michael M! You'll drive away happy, and ready to roll!

We went looking for a 2026 RAV4. They had none in stock due to the high demand. Brandon, our…read moresalesperson, was eventually able to locate the model and color that we wanted. It took some time for them to get it, but Brandon kept us informed all the way. We had some trouble with the multimedia touch screen. We were not able to create an account to get it working. Brandon connected us with an expert at Toyota who was able to sort it all out. I highly recommend this dealership as they provided us with excellent customer service and I especially appreciate Brandon for going the extra mile, making sure that we were happy with our purchase.

Sam and Jason were very friendly and professional, It was like dealing with family(or better)!…read moreSo Happy with the GMC they sold me. I will buy here again n the future. IF you are in the market for a clean used tuck, this is the place for you!!!

So after much searching online, in person and at dealerships, I finally found Gary's Auto; I should…read morehave started here first and saved A lot of time. When Gary's tells you that they personally select the vehicles the have on their lot, that they check each vehicle and fix anything that's needed, that they personally drive each vehicle to make sure when you leave the lot, you aren't going to have issues,; it's all true - take it from me, I've been driving my new 2016 Chevy Suburban for almost 2 months and it drives like a dream. I worked with Jason in looking at vehicles at the dealership, taking some for test drives, well as working with him on the optional warranties, and finalizing my purchase. Jason was great, down to earth, helpful; just an overall great person to work with. I'm glad I found Gary's Auto for my next car and I'm sure you'll too be impressed!!

Ben and his team go the extra mile. They are honest and fair. Their relationships with finance…read morecompanies, both local and national he will help anybody in any situation and speaks volumes for their integrity We will not buy our vehicles from anywhere else. We have successfully purchased two vehicles and are extremely happy. You will not go wrong choosing to do business here!

Excellent experience from beginning to end. Good truck, great price, easy, pleasant people to work…read morewith. Couldn't have been better. We found the truck online, went and looked it over carefully, took it out for a test drive, came back and bought it. Just that easy.

Kudos Charles Arnold, a very low key and knowledgeable Salesperson. Never pushy with a sincere…read moredesire to Serve. Same can be said of Sale Manager Mr Bailey and Crystal of the Service Department. My 2024 Escape had a minor issue, Crystal took it in immediately, found a part had to be ordered so they put me in a 2026 Bronco loaner, and my vehicle was ready for pickup before noon the next day. No expense for any of this. All in all the most seamless and first class service I could ask for

I brought my vehicle in for a recall repair, took 6 months to make that appointment, due to their…read moreexplanation of having one vehicle to rent out to everyone that needs a warranty repair. My experience with the service department was extremely frustrating. While my vehicle was in the shop, for the warranty recall, I was informed I needed a new battery and a purge valve replacement, and provided with a price. I opted to replace the battery and advised Ally I would call back in a few short weeks to schedule the purge valve. A few weeks later I made the appt for the purge valve and Ally sent a text with the cost which was 60% higher than what I was quoted. I was advised if I approved the work while the vehicle was in the shop for the warranty repair I would not have been charged the additional labor. This was never explained to me, had I known this I would have likely had the repair done that day. Instead I was put in a position where I was penalized due to lack of transparency. To make matters worse, after questioning the price increase and asking for clarification, I received no response, I then sent a follow-up email to Ally and the service manager, Steve Flores, to which I did not receive a response from either. The lack of communication, and follow-up has been just as disappointing as the pricing inconsistency.

Purchased parts from Angela. The parts need assembly and…read moreAngela and the service department went above and beyond to help me! What a great feeling it is to see great employees who care about there customers. I would highly recommend this dealership for all your needs! Thank You!!

Absolute disaster, bought a brand new Silverado from them a couple months ago. It's my first "new"…read morepurchase. Sold my older vehicle due to chronic AC issues and reliability. I bought a brand new 2026 mid trim level package. The salesmen and most the immediate staff were actually terrific. But fast forward a couple days I notice quality defects in the structure of the cabin. No big deal, they said they'd cover it. Still holding a great attitude. Takes them weeks to get me in and when they do service the truck the defect remained. I had to rebook an appointment and wait. During the wait, the AC went out a week after driving it home. Still the staff worked with me and I harnessed my frustration but upon fixing the AC they gave me back the truck with tears in the headliner and additional structural defects. Okay fast forward a couple weeks of fixes and common administrative headaches, I got a check engine light, glitches in my display, and the microphone went out for calls and OnStar. I've visited the dealer 10+ times within a month. It's been an awful experience and waste of time. To wrap this up, I took these issues to upper management at the dealer and GM to discuss potential lemon law criteria, or options to get any sort of value back. Given this is all covered under warranty with new vehicles the loss of faith in Chevy, embarrassment and regret of purchasing from this dealer remained. After voicing my concerns managment made arrangements and benefits to compensate for the ridiculous experience. Initially both managers attempted to dilute and redirect my concerns and offer the bare minimum. Upon coming to a gentleman's agreement of an extended warranty they made false promises and dropped all agreed fixes weeks later and resulted in offering rewards points like some coffee shop. All the while giving retaliative condescending attitudes like I owe them something. I get a dealer doesn't really take responsibility for how a truck comes off the delivery but man, avoid top leadership here. Just go to Willmington and save the games. Or Toyota.

This is the second time Matthew has taken care of my Honda Pilot, and he continues to deliver…read moreexcellent work every time. He is knowledgeable, thorough, and genuinely cares about doing things right. I'm especially impressed with how the Stevenson-Hendrick Honda service team uses detailed recordings to show you exactly what's going on with your vehicle. It's transparent and gives me complete confidence in the recommendations. I never feel like I'm being upsold or taken advantage of -- I feel like my family's safety is truly their priority. Today, Matthew took the time after the service to sit down with me and walk through everything he found, explain the repairs, and give thoughtful recommendations for future maintenance. He was patient, easy to talk to, and made the whole experience stress-free. If you're looking for trustworthy Honda service in Jacksonville, NC, I highly recommend asking for Matthew at Stevenson-Hendrick Honda. He's the reason I keep coming back. Thank you, Matthew -- keep up the great work!

TL;DR -quoted 1800 for clutch…read more-Service advisor realised a mistake but didnt call back even after I called. -new quote is 4k for clutch -tech claimed he tightened lines to slave cylinder but it was found loose and leaking by another shop. Military. Brought in a 2006 Honda Civic Si to look over some work a previous shop did for clutch not coming back up and the shop not using OEM parts like they told me. Dealer quoted 165.00 for inspection of clutch system and an additional 165 for AC issue. Tech determined the slave cylinder was empty, which was the original issue i had corrected and claimed the previous shop didnt bleed system. Car had been driven 3000 miles from Chicago to here since repair with no issues until recently. Tech replaces slave cylinder with OEM cylinder and then claims it didnt fix the issue. Service advisor quotes me 1800 for clutch and throw out bearing. I sit on it for a day and call back the following day and speak with a different advisor and she says the quote for a new clutch is 4k, 2200 more than the day before. Aside from that being outrageous even with mark ups, I wait to speak with the original service advisor while a note was left at her desk for her to call me. Following morning comes and goes and i go to the dealer to get my car back after being quoted by a transmission shop 3100 to replace the clutch AND master cylinder. SA says she saw the note but was busy and didnt call me back by 130pm. I pay the 650, ridiculous, and have the car towed to a shop. The transmission shop puts it on a lift and immediately notices the lines coming from the slave cylinder are leaking due to not being secured. I call the dealer back and ask how they determined the clutch was bad if the slave cylinder was leaking fluid and he said he tightened down the bolts. So I ask how they became loose after sitting in the dealer parking lot overnight. To which he had no response. Mind you, this is the 3rd slave cylinder that has been leaking and I gave him the back story. Never going to this dealer for anything or any reason. I might go out of my way not to even drive past it.