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    Spoken Wheel Cyclery

    5.0 (1 review)

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    13 years ago

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    Bike Tech - Storefront

    Bike Tech

    2.8(9 reviews)
    41.5 mi
    $$

    While the staff are nice enough, I Really cannot say that the service I received here was…read moresatisfactory. I had them refresh my tubeless setup, look at my dropper post, and replace my drivetrain. The latter was done well. However, 33.3% is a failing grade. Upon pickup Only 1 tire had a tubeless refresh because "I didn't want to do it through the tire" followed by a criticism of my bike's tubeless valves because they require a full refresh rather than the easy way of taking out the valve core and throwing new sealant in with the old sealant. Finally, the actuation switch on my dropper post was split. instead of getting me a picture of the serial #, to get a warranty started they took a pic of the damage (1.5 inches away from said serial number) then reinstalled it after charging me for new cables/housing that they knew would NOT fix the issue, knowing as well that to get it resolved I would have to redo the work I had just paid them to do for convenience sake. For $310 I would really expect better

    I cannot recommend this place. Each time I have been there it has led to regret. The air of…read morearrogance there is a long standing issue. A number of other reviews cite the same. My last trip there was to address a bottom bracket issue that I was unable to resolve. I feel like they turned my issue over to a newbie tech who tightened my bottom bracket way beyond specs. I didn't find this out until I had to remove the bottom bracket myself. The issue was finally resolved with a new crank set, still overall, not particularly satisfied with the service or attitude when I go there.

    Waterloo Bicycle Works - We Ride with We Arose and Experience Waterloo

    Waterloo Bicycle Works

    3.7(3 reviews)
    46.8 mi

    Really awesome bike shop right in the middle of Waterloo. Fair prices, all the bikes and…read moreaccessories you could want, and best of all, friendly faces! They also do repairs (including a free adjustment on my bike brakes). It's always a pleasure to shop here and support local business.

    Poor service. We brought in two brand new bikes, both put together but not professionally. We…read moreasked that they just make sure they are ready for the road. We ungraded a seat on one bike, $30-something seat. Bill is $206.46, to make sure everything is tightened properly. Paid the bill. When the bikes are to be picked up two hours later one of the tires is all of a sudden blown. Inflated it the night before, today it is blown. It wasn't blown two hours ago, but I guess the warehouse is too big to have noticed that. Insulted us in the quality of bikes that we bought, said that they would have given us better service if we bought bikes from them. Right out of their mouths, not mine. My experience is bad customer service. They had a fish on the line with the bill for "set up" and figured they would take it one step further. I didn't ask for new greasing and chains or anything other than to make sure they were both ready for the road. All of the service they provided couldn't have taken more than an hour on bikes that were already put together, even if not perfectly. That's a pretty high dollar per hour charge, which I said fine. We have two bikes to ride. The tire blowing out is fishy at best. Quote a reasonable price instead of assuming a customer wants you to do a complete put together job when the bikes are already put together. Zero concern for the customer or empathy. You should have taken care of the tire, minimum. Thanks for the insults as well.

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    Waterloo Bicycle Works - We Ride with We Arose

    We Ride with We Arose

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    Spoken Wheel Cyclery - bikes - Updated May 2026

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