In short: inconsiderate, rude and unprofessional.
Jen is incredibly unprofessional and does not respect your time. I set up an appointment for a horse lease and she cancelled not even 4 hours before our appointment due to her driving back from vacation late. We rescheduled another ride to check out the lease horse and do the lease. She said to call for the gate code when I was close but she didn't answer, I arrived 15 minutes early and she did not answer my call or text at the gate. Since I was a bit early I waited. Eventually she called me back and I got in after sitting at the gate almost 15 minutes. I arrived to see a woman saddled up on the horse I was going to lease when I was scheduled to ride him and decide on the lease. Jen also smelled like freshly burnt cannabis. Apparently, last minute she let the couple point out the horses they wanted for their proposal ride. She should have said no, that horse is booked. She makes more money on these rides so they are clearly a priority over keeping appointments. She tried to ignore it and show me around the farm and waste my time showing me bunny rabbits and puppies along with other horses I can't lease or ride. She told me 5 times that they like to sit around the bonfire, yes, I'm from the country, I've been to lots of fires...not a big selling point for me. At one point she started to say she could put me on a particular horse and I asked if it was for lease but she said no. I mean I'm all for going for a ride but I was there to find a lease. She was trying to waste time and not own up to the fact she had forgotten our appointment or intentionally blown it off, taking up my time when I had to get home to sleep for work.
I scheduled one more appointment changing my plans around it again then she called me 4 hours prior stating she was cancelling AGAIN and wasn't going to lease the horse any more. She tried to cite my inexperience but also said the horse had a fall and saddle sores, all very different reasons. Although I am no expert, I grew up riding horses for years and trained my own horse from wild. Ive led people in and out of trails on pack horses for hunting. I've swam my horse, jumped lots of down trees and have ridden up and down lots of mountains hunting, campin etc. I've rented for years and am currently riding a horse belonging to a friend, he is just older and I don't want to ride him on long rides. She has no idea what my experience is, she has never seen me ride. Suddenly without asking she texted that she scheduled me for every day the next week, we never discussed it, very bizarre.
Jen was disrespectful to her staff talking about them to me and even to the woman rider/customer who was about to be proposed to and didn't know it. She insulted her right before they left over some flint stones joke she didn't get. The boyfriend was clearly pissed but only briefly said something, probably not wanting to kill the mood "Wait, what? What are you doing?". Her Spanish speaking rider/trainer was telling his translator that he is getting tired of Jen yelling at him and treating him like a child in Spanish. He said she is acting like a $&@ cockroach. His translator brightly covered for him. She was clearly insulting to the man while I was there then talked down about him to me. Several of the horses on site have poor hooves. I can understand rescues having poor hooves but even the ones she has raised from birth have poor hooves, overgrown with curvature, large chips missing. I get the impression that maintenance and care are not well taken care of with exceptions to a few horses. I'm not sure why, maybe she has taken on too many horses and can't properly care for them.
During my lease she wanted to be renting the horse out to other people. What a mess, I can only imagine with all the issues I had already, showing up to ride and where is my lease horse?
The B&B is inside a hay barn and has hundreds of hay bales stacked inside of the building leaving little walking paths because they have nowhere else to put them. I hope none of the guests are smokers. It's super bleached out field hay so I hope if you are leasing there they let you bring your own hay with some nutrients. I see knapweed all over so I'm guessing it's from the cheap hay. (I used to cut and bale hay for several years). read more