PROCEED WITH EXTREME CAUTION…read more Brought my husband's iPhone SE 2020 in for a screen replacement. The repair took longer than quoted, and parts were missing. When we left, the home button and speaker--both fully functional before--were broken. He took our info, and promised a call that never came. After two days with no update, I returned. The same technician refused to help, was dismissive, and took no responsibility. No apology, and no effort to fix problems they clearly caused. Prices seemed arbitrary and inconsistent. Two weeks later and still no call. We took it in to a different cell phone repair place and they told me that the reason that my speaker and home button no longer worked was because those components are attached the back of the screen on that generation of phone and removing it as carelessly as he did (with scissors) would guarantee that those wouldn't function when placed back together and a fun fact to boot: he actually took my OEM home button that HE broke and replaced it with a none OEM part and THAT is why there is always a white home button on my screen that will never leave because that's what happens when you don't replace it with an apple part. That is theft and when we went in and asked him about that he told us we needed to reset up the fingerprint and it will be fine. So the "technician" broke my phone even more so, broke and then stole my original apple hone button and then never said a word about it then lied when asked about it. ALSO: Checking google reviews, most positive ones look fake or from friends, with consistent patterns of negative, similar experiences from real customers. Our phone went in with a cracked screen and came out with multiple new issues, which the business refused to resolve. Strongly advise others to avoid this shop--there's a real risk of further damage and zero accountability. I plan to report them to consumer protection agencies and leave reviews on all platforms to warn others.

If I could give zero stars, I would. Called last Friday about a phone screen repair - was told they…read morecould fix it that day for $155. We live on the South Hill and it was quite a drive, but dude said he could fix it that day and I needed it for work on Monday, so we drove out. Waited 45 mins just for him to tell me he couldn't have it fixed until Tuesday (which is what places closer to us quoted - for a lower cost). If we had known, we wouldn't have driven out and would have gone with someone closer (and cheaper). It was finally fixed this afternoon (Tuesday December 2nd) and they ended up charging us more - $168.95 due to "sales tax". I'm tempted to call my bank and have them adjust it. Whatever you do, DO NOT USE THIS SERVICE.

Knowledgeable, respectful, and easy to work with. Dennis fixed my laptop that was damaged in…read moreflight. Knowing how much personal and private information people keep on their computers you can't just give it over to anyone. Dennis is a man you can trust. He is able to meet up with you. His hours are flexible. He notifies you using various methods and keeps you up to date with repairs every step of the way. His prices are fair and the quality of work has been optimal. I recommend Friend of a Friend to everyone.

I'm going to use this guy to retrieve the hard drive from my old Mac computer as soon as I can…read moreraise the cash. Computer work is always expensive so I'm not sure when the work will happen. I might even consider getting it repaired provided it isn't crazy to do.

He has helped me out a couple of times with really weird problems. I send people there whenever I…read morecan. Wouldn't do that if I have not had good experiences

Scott has fixed our IPod. Even if it takes forever to get parts, he never quits. We are so pleased…read morewith his business ethics. We highly recommend him. If you have any issues, see Scott first.

I have tried to get our church's cracked iPad fixed two tuesdays in a row, arriving when they were…read moresuppose to be open (9am), to find no one there.

GREAT SERVICE! Shawn was very friendly, and went above and…read morebeyond to get my phone in good working order, without charging me an arm and a leg! I would DEFINITELY recommend him to any of my friends and family!!!

Awesome service and they cleaned my phone in 10 minutes and gave me a free screen protector! My…read morephone came back looking and sounding brand new again. My speakers were completely caked with pocket lint.

Honest and efficient cell phone repair shop!! checked out my non working cell phone and found out…read moreit was beyond repair so He returned it and did not charge me!

Our phone was not acting properly in that it kept changing settings, and my battery needed…read morereplacement. When my wife and I entered the store we were greeted by Jonathan. When he started to check the phone for potential problems he offered us both water (cold or room temperature - our choice) and a seat. Jonathan was very sociable and communicate clearly, without a bunch of technical jargon that would have gone way over our heads. He answered all our questions and helped us understand something bothering us about our phone. I am disabled and when struggling as I tried to get up from a chair, Jonathan was right there to offer help should I need it. The service was done quickly. We were impressed with the store and especially with Jonathan. If I was back thirty years ago and once again hiring employees, Jonathan is someone I would want to hire. We were very pleased with the price for the battery installation and his researching the settings changing problem.

My computer battery failed and Apple said it was over $700 to get a new one. They recommended I…read morejust buy a new laptop. I called CPR and they said they could do it for $187 and have it ready in 3 days. These guys are the best. Bring your gear here and have it repaired fast and done right.

Arrived early and solved my tech issue quickly!…read more Professional and reasonably priced. Would recommend to anyone.

thorough, friendly and timely! He listened and helped me to understand the process and my options!read more

I know enough to be dangerous, having been in tech for decades. Still, I know when things are…read morebeyond me. I have a new work laptop, still under warranty. However, both the company and Best Buy wanted to take it for at least a week without a loaner. I can't afford that computing loss. I ordered a fan directly, replaced it, but couldn't get the tiny plug to connect. I called a couple of companies close to me to find out if they could work right away. One said no, I could only drop off. Another gave me initial info, but then didn't respond when I had the fan. These folks are a bit more expensive but were always very responsive. I'm willing to pay for professionalism. I took it over and they found the fan's connector was cheap and had partially split. They were still able to get it connected and working, saving me the cost of yet another fan. They are friendly, knowledgeable and worth the money. FYI, they've merged with another company and you'll find them as NCSi on some sites.

From the owner: We don't just repair computers, we talk to people about their computers so they understand them…read morebetter. We help home users as well as business customers get the most out of their systems whether that means removing viruses or helping with wireless systems. We also specialize in setting up networks, from servers to firewalls.