I was hesitant to write this review because I am positive Bethany hates me. However, I feel that I have something to say, so here it is.
Splendid sentiments was included in our Venue at Wedgewood Fallbrook so we were required to use them.
My wedding flowers were AMAZING. They were more amazing than I ever thought that they would be. On the flowers alone, Splendid Sentiments EXCEEDED my expectations in every way. Bethany and her team are true artists and my jaw dropped when I saw my bouquet. It was more beautiful than anything I had been dreaming of on Pinterest and it brought tears to my eyes. If you're looking for amazing flowers, this truly is the place to go.
With that being said, I think there are some improvements to be made.
Phone contact with Splendid sentiments is not easy. We had called several times to ask questions or ask our balance before coming in to pay and we no one ever answered and we did not receive returned calls. It was easier for my husband to go down to the store than get anyone on the phone.
Additionally, We were told that our balance could only be paid in cash. EXACT change. My husband had to go to the bar next door to get the exact 53 cents needed to pay our balance with them. We found that to be a bit annoying and would prefer a credit card option. The confusing thing was that they let us pay our deposit with a credit card... so it was a bit different.
Finally, We never signed anything the day of our appointment. We were not handed a contract, asked to sign and return it and we were not told any "terms & conditions" on the day of. We did not leave with a contract stating what we requested including our balance owed or anything. On the day of our wedding, our centerpieces were so gorgeous that I wanted to share them with family and friends. Since I did not know if we were able to take them or not, I asked our banquet Captain at our venue if they were ours to take. He asked If we got them through their vendor, if we paid for them etc. Which I responded, yes. He said that he assumed we could take them and never mentioned to leave anything behind. As our wedding was coming to an end, a representative from Splendid sentiments came to pick up the vases. This was after some of my family had left, with the centerpieces which included the short wooden vases. At that time, Zach, our banquet captain told us, "The woman from the florist is here to pick up the vases, you weren't supposed to take them." This was the first time that we had heard this. From anyone. I am NOT a rule breaker so at that time, this gave me a TON of anxiety. I was pretty much freaking out as I was supposed to be running out to my wedding night. That night, my husband tried to put me at ease saying everything would work out. I tried to put it on the back burner because I had more important things to think about and enjoy- like my honeymoon the next day. The day after our wedding, we flew to Cabo for our 8 day honeymoon. The day we left, while I was on the plane, I received a call from Bethany. I did not receive it as my voicemail was not working in Mexico. The next day, Tuesday, I received another call from Bethany telling me that I owed her $280 for the vases that I had taken. She told me that it clearly stated in my contract that I was not to take them. I told Bethany I had never received a contract. To that I was told that they e-mail the contracts to you after your appointment. Well, I never received mine. She then forwarded me my contract and this was the first time I had ever seen it. There is was at the bottom, that the vases belonged to splendid sentiments. This was the first time I had ever heard this and I was on my honeymoon. The catch was, I had never signed this contract. So, how was I to know that this was their policy? Honestly, an Unsigned contract is only a piece of paper without my signature, it means nothing. So Bethany really had no leg to stand on in upholding it. But, she tried. Wednesday of my honeymoon came along and I received another call AND e-mail from Bethany. After having anxiety about this for two full days of my honeymoon, I was done. Bethany knew I was on my honeymoon and she didn't care. This couldn't have waited until 7 days later when I got home and wasn't trying to enjoy the first few days with my new husband? I finally called my venue who had required I use Splendid sentiments in the first place. By this time, I was in tears. They were furious. They strictly told Bethany not to contact me until after I returned from my honeymoon. I told them "my side of the story" and also that I would have NEVER taken the vases if I knew that I wasn't supposed to. I would have never intended for the relationship to end this way and I was devastated. My venue told me that they would handle it from there, which I assume they did because I have not heard from Bethany since.
Again, Amazing work, just make sure to do your due diligence and I am sure everything will work out. read more