Overpriced! They have quit a bit of options for your Halloween fun, however they are pricey!
More importantly...I went in tonight with my daughter (12) who was looking for a specific costume and they had a few items to choose from, she found a shirt (a t-shirt) they wanted $25.00 for the shirt, so my daughter went to the register and purchased the shirt. She and I walked around a bit and she realized she didn't have enough money to buy anything else she would need to go with her costume (tulle skirt $22.00, etc) so she talked through it and decided she would figure out a costume with things she had at home. So, we went back to the register, after waiting in line and we're met by a friendly employee. When we told her of our situation she called a manager. When the manager Alisha arrived, our experience went from ok, to horrible. She looked at us and said "no returns". I said, "we literally just purchased this" she responded with something about we don't do returns after October 21st, to which I asked "how would we know that"? She grabs the receipt and starts reading it off. I said well it's a good thing I came back and asked for the receipt since the worker who rang my daughter up didn't even offer her one, or tell her about the return policy. Alisha did not care at all, she said well it's on the receipt, we dot do returns and basically walked off...all of this after I had watched her be completely rude and unprofessional to another customer while we waited in line. I was disgusted with the horrific lack of customer service.
FORTUNATELY, my daughter and I were standing off to the side trying to figure out what to do, when a very nice male employee asked if we needed help. We briefly explained the situation and he offered to get the manager, to which I said "no thank you she was horrible". He immediately offered "we have a few managers, let me find you another one" which he promptly did. That is when we met Tiara, she calmly and professionally explained the policy, she apologized for the situation and offered a solution. She explained that the system would not allow then to do cash refunds of any kind, but we could purchase anything (a $0.99 item) and she could refund the rest. She was wonderful, she completely turned the situation around and ended our experience on a positive note.
Spirit Halloween needs to provide Alisha with additional training , she has ZERO customer service skills.
Thank you Tiara! read more