Tyson helped me the other day and I could not have been more impressed. I have never received that great of help at this store or for that matter most stores. He helped on the register. He knew his products, he lead me to the exact product and when I thought it was too much in price he showed me how I could save with a coupon and did the entire process for me. He also signed me up to received coupons. I mean he was amazing!!!! He showed me other products I was inquiring about and knew exactly what I was after and how it would work for my projects. This guy is a number one. I could not have been more grateful for his amazing service. read more

This was kind of sad... The store looks like Joann's did right before they closed them all. major sections empty, even on standard item aisles they have large amounts of outages. the staff was roaming around in a pack, like wolves, laughing and enjoying their Saturday. Yet little to no recovery was being done, as aisles had items on the floor, not front faced etc. Partially done planograms on several aisles just left half done with carts of product left on the aisle. Who is in charge? where is the District Manager? read more

Michaels - Empty - Arts & Crafts Near Me - Beaverton, Oregon

Ordered over 30 INFLATED balloons. Paid over $1.50 for each balloon. And none of the balloons were inflated. Beyond not okay. You can't advertise that you have inflated balloons then hand someone a small bag with a bunch of deflated balloons. A huge waste of time. read more

It's a craft store with lots of options and customer disorganized shelves. I enjoy the selection specially for frames and paint! I want approached during my shipping and looking and used self checkout, which makes customer service a zero; sad but honest. read more

Horrible experience when doing a return. Was only able to receive the lowest price on an item because I used the 'tap' feature on my card when paying and didn't have the physical receipt when returning. Left with less money than owed and a store credit I don't want. read more

I had a good time walking around here found some poster frames as well as got my first set of oil, paints and brushes. Not sure why there's bad reviews, but the two people that helped me were friendly and I would come back. read more

I stoped by today around one to browse what's new. iIts rare i leave without buying anything i did today. One of my items rang up higher. When i questioned the cashier she immediately said " I'll check.She returned armed with a skew of phots to prove her point, accompanied by a smirk. The area in question was so messy and disorganized how anyone could make sense out of what was or wasn't on sale was ridiculous.She argued with me. i asked for the manager who was then worse! More arguing. All of this over a $2.00 item! Seriously? I left. Walked out. I on't be back. i hope it was worth it to Michael's read more

Good craft stuff, art supplies BYGO, papers, frames, holiday stuff, use coupons, etc. i've been to many of their locations. The fancy but smaller store in Tualitin is new & nice. Employee told me the Western Ave is their biggest Store. It is pretty old, & kinda dumpy, could use a paint job, lol. But who cares?, bigger selection, good prices. I go to most stores for the good prices, quality, not for fancy.. read more

We came to the store because we were in search of plastic mason jars and we had purchased them from this store in the past. The store: unfortunately the store feels very outdated. The products seem to be getting cheaper and cheaper and it never feels clean. Things are in a shamble, disorganized and picked over. The staff: discontent and bothered that you are a customer is the best way I can describe the feeling it left me with. We used the self service check out and when we said the system wasn't taking the discount on the computer we were asked if we were members - in a way that was clearly saying "you are not." The woman's attitude changed once she came over to help and actually saw our member number was entered in the system. Why come here - because there are times when you need a art / craft or simple item that you don't want to spend a lot of money on and this is the Walmart of Art and Craft stores. Will I come here again - most likely because sometimes there is just a need. Do I enjoy shopping here - no. read more

Michaels - Arts & Crafts Near Me - Beaverton, Oregon

Convenient for me, but often doesn't have exactly what I need. A little outdated and in need of a clean. With JoAnns going out of business this is the next best thing in town, but will use Amazon I think. read more

Dont provide refunds for an opened product that doesn't work as advertised. Dont shop here. There is a reason they have a horrible rating. I could not give 0 stars and that is the only reason they got a one star. read more

Michaels, in general, could do better. All of their buildings tend to feel a bit dingy and depressing to me. That being said, out of all the Michaels I've been to in the area, this is my favorite. They usually have all that I need (more than the rest) and I really appreciate the self checkout, since finding an employee that can help you is nearly impossible, seemingly due to constant understaffing. If you don't need help and you're just trying to get in, get out, then this would be my recommended craft store. read more

This location is in need of a serious makeover! It's so disorganized and always a mess. There is no logic to how and where items are located. Most Michaels follow a similar footprint and layout, crucial to any brand, so customers feel instantly familiar and know where to get their items. Not here! I wander aimlessly searching, no help in sight. It's a rare occurrence for me to shop here, usually only when I am in need of something from Michaels at the exact same time I am in this vicinity! My preferred Michaels is the one by the airport. read more

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They screwed up my in store credit card twice and attacked my credit score for their mistake

Employees were too busy to help my partner with questions about the store but had plenty of time to imply she was stealing multiple times in the same trip. Wouldn't recommend shopping here read more

Went here again to find something for a simple project. I really feel like this place is like a huge unorganized maze made to make you wonder aimlessly for ever. Getting help is also always an epic adventure. This place feels huge but their selection of items is really quite small. It's like they tried to jam just way too much stuff in there so they have a bare minimum taste of everything. I've been there 4 times now and yet to leave not frustrated. The other one by my old house was about this size but always had people on the floor to help. Was better organized and had more of a selection of things. I went there all the time and loved it. Was my favorite store. This one I dread going to. At Least the cashiers are always nice and smiling. read more

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Employees don't know how to do their job. Manager refused to help. Go to the Michael's in Tanasbourne for a better experience and nicer people read more

This store has been outdated for a few decades, but now it's just downright sad and a little dirty. I stopped in the day after New Year's Day and the store looked like it was having a going out of business liquidation, but it wasn't. The inventory was totally picked over and not just an empty seasonal section, which is to be expected right after Christmas. The paints, wood working products, party decor, etc. were all sold out of tons of items. Next time I'll how to a different craft store because it's hard to find what you need when they're sold out of almost everything. read more

Do not expect great customer service because you won't get it but honestly I could care less because I am a craft store pro and come here all the time. The have coupons (go online or on your phone and grab them every time you shop) which are pretty great and always have super sales throughout the store. The rule here is NEVER buy anything full price. If you need a spendy item you can always get a 40% an item coupon...go one day after another with two different coupons if you need to - the savings are WELL worth it seriously. I find so much for my house here and love wen they come out with whatever seasons new stuff. This particular location as a great selection of home decor stuff whereas the one on Nyberg Rd in Tualatin has far more terrarium supplies (pro tip). I went in last night and for $20 I bought a pile (and I do mean PILE) of clearance little chalkboard clip labels for when we host wine and cheese parties, a large easel version of the same, a gorgeous Parisian inspired magnet box (to hold my colored pencils), a paper mache gift box and a set of three hair clips. This brings me to several other points with Michaels which are most about the front of the store where you can find "THE BINS". First off...this place RULES for stocking stuffers...most are $1.50 and under and are great stuff if you look. Anything from lotions, monogrammed mini tissue packs...you name it. I had been looking everywhere for a magnetic notepad - just something for our fridge grocery list so I wanted it to not be ugly but everywhere I looked..ugly or expensive. Randomly Michaels had ones with a simple fleur de lis - great magnet, looks awesome....$1.50 each - NO JOKE...I bought a stack! They change out the stuff constantly so take a peek. Yesterday's score was three hair claws (the perfect size you cannot find anywhere)....$1.50....can they even make them for that cheap?? I almost always find something in one of those bins so take a slow peek while getting into the line. read more

This property should be bulldozed like many other properties have been in the area. The parking lot is full of weeds, the parking stripes are so faded it is difficult to even know where the lines are to park. The building is dirty and the color is outdated. The entrance is filthy and has debris and dead leaves in corners. There is no customer rest room anymore. There was one in January when I was there but now there is no door handle on it and it is locked. I guess they don't care about their customers. I actually left the store sooner than I had planned because I needed to use the rest room. And I don't know why they are putting the cute decor collections in the far back of the store instead of at the front area...that is good stuff. I won't return to this store. Yuck! read more

The exterior isn't the best in terms of being up to date but the interior is a spacious floor plan with aisles and aisles- don't forget about the side aisles as I went down the main walkway and had to turn around a couple of times. Instead of the checkout lanes taking up more space vertically, they are placed in a cubicle format which creates more space for products. Looking for wide ribbon that another retail store didn't have was my mission and what a great selection of colors and designs! The original price was 4.99 but at checkout it must have been on sale as it was $1.50, savings galore! One thing I've encountered at craft stores in general is that there are no emoloyees among the store and so asked a fellow shopper who was carrying around ribbon where she found the product. I tend to just go to the nearest dollar store or whatever is convenient for craft items but am recalling why Michael's is the place to go! read more

As of late, this has got to BE THE WORST Michaels location. Lazy employees who just put you on hold and sound annoyed when you ask for help. Only come here if you absolutely have NO OTHER OPTIONS. Save your time and energy and go elsewhere. Absolutely the worst. Ron really needs to try doing his job. Really annoying to deal with the employees here. Will not be coming back to this location. You've been warned. read more

Gah Michaels makes it damn near impossible to like them. I would honestly give 0 stars if I could. I placed an online order and received a confirmation email. Well I grabbed my wallet, so I'd have the card I used and my ID and "ran in." Ten minutes later, most of which I spent waiting even to be acknowledged, I walked out empty-handed. The MANAGER was at the "online order" pickup area and didn't ACKNOWLEDGE ANYONE. He was SO rude. His way to let people know he was aware we were there waiting was to call someone to help with the online orders. The poor guy, Eddie, who finally came to help (in fairness he was busy with a customer) couldn't find their iPad, which shows what orders are ready for pickup, and where they are. Then he took care of the woman in front of me (saying her order was in a weird spot,) and told me he couldn't find mine. He finally got his hands on an iPad and said my order wasn't there. Then I get back to the car, where my phone was and see that moments ago my order was cancelled as the items weren't in stock wow. The ad with Busy Phillips sure makes it look easy for online orders. What a bunch of crap. Save your time, money and energy and order from Amazon or go to Craft Warehouse. read more

There's an older man that works there he is EXTREMELY RUDE I walked over to him said excuse me and he replied what, what do you want. I was so taken back because I needed something from a top shelf. He did get it for me but acted like it was the biggest inconvenience for him. The cashiers were very nice no problems there at all but I will not be back. If I am polite to you I deserve the same response. read more

I guess I've never really shopped in the store itself, but mostly do my shopping online, then have someone pick it up for me from the customer service desk. That has worked out wonderfully for me and the amazingly priced quality items I find online and pay for turn out to be exactly as described when they are picked up later from this store. There are great deals at this store and I've never been disappointed. Pays to shop online, lol. Thanks. read more

A thin white sales girl with brown hair and a partly shaved head followed me around the store because she thought I was going to steal. I have a darker skin tone. I noticed when she almost bumped into me and then I saw her in every section of the store watching me even though I moved all over the store while I shopped. I spent $41 and am a lawyer just so everyone knows read more

Great place if you have a lot of time on your hands. Almost always a long very slow checkout line with one checker and complicated transactions. Here I am again waiting twenty minutes to check out. Note to self -- don't come back! read more

I continue to give this place chances but today was my last straw. I purchase book bins for my classroom all the time using my weekly 40% off coupons. Today the "unnamed cashier" decided to argue with me and tell me it was an everyday value item. When I told her it wasn't and that I purchase this item all the time with coupons she argued with me and then acted like she was doing me a favor by giving me the discount. She told me to talk to corporate. I talked to corporate and guess what I was right it's not an Every Day value item. I even went to another location, as she suggested and no issue with using a coupon. I'm fine giving this company chances time to start purchasing my craft supplies on Amazon. read more

Seriously, how is this store organized? I entered the store in need of three items. After looking around the store for 15+ minutes, not only could I not find what I needed, I couldn't find an employee who was willing to help me out. Maybe the physical layout of the store is beyond their control. I have no idea what the corporate forces at Michaels tell stores that they have to do. But these guys definitely have the capacity to improve upon their customer service and have so far failed to do so. I'll look elsewhere for craft needs. read more

I go here quite often for art supplies but lately ive begun to be quite irritated at the store, and possibly finding another arts and crafts store to go to. Ive been in the store frequently in the past few weeks as im getting into another project and one very irritating thing thats been occurring is the pricing is not correct on half of the items i bring up to the register. One trip i went to purchase some colored pencils and i was thinking to use their 50% off online coupon on. I see the price in the isle, and go up to the register and its a different price. Apparently its on sale, and my coupon wont work. This has happened a few times and its very frustrating shooing on a budget and coming up to the register and finding out that im over shooting my budget by quite a lot. On another occurrence i was in to buy some oil paints. There are different quality paints, some left in the open and some behind a locked case, I picked a tube of paint out that was left in the open which is cheaper. After waiting in line for a very long time i went to the register and the tube of paint i had was priced at about $54 dollars instead of the $17 i pulled the item from. I asked the cashier if thats correct as i was sure i didnt imagine things. She turned to a coworker who scanned the item again and said it was $54 dollars. Two things wrong with this scenario. The first is that one of them should have gone to check the price physically. The second is that who ever is stocking the items is obviously putting them in the wrong place, or the pricing system is flawed and is not recognizing the different paint costs. Either way i had to say NO to the purchase. I even went back into the store to see if i was indeed correct on the price, and it came to me that the price was possibly for the more expensive tube. Regardless it shows that the store cannot stock their items correctly or price them accordingly. Ive never run into this problem before but its very hard to shop when the price of the items is RANDOM AS HELL. If youre going to offer so many sales and promotions each week, make sure your staff is pricing the items accordingly. Unless its on the way i doubt ill be revisiting a Michaels store any time soon. read more

The store has lots of craft items and supplies but the staff are very unfriendly and give very poor customer service. I have been here several times and I want to like this store but it has a poor layout and it's disorganized, unless you like trying to hunt down and find items. I also had to walk around and try to find a staff person. When I finally saw a salesperson, she took off in the other direction. I don't think the staff workers are treated well themselves as when I was checking out, the salesperson was told she couldn't take a break because another salesperson hadn't shown up yet. read more

Had a great, albeit brief visit to this store. Was in search of parafin wax all over town and this one had it. Staff were incredibly helpful and friendly. Store was also tidy and clean. I'll be back! read more

I'm a regular at both of the Michaels in the Beaverton area, and I definitely prefer this location. It seems more spacious and spread out, it seems much better stocked, and they seem to have more merchandise in general. My only complaint is that their scrapbook section sometimes seemed to be organized in a strange way; some items that you would expect to find together are not together. Whoever made some of those decisions should be seriously questioned. However, I still choose this location over Evergreen. I've never needed help before, so I can't speak to the understaffed issues mentioned by other reviewers, but my checkout experiences have always been pleasant. read more

Customer service is poor. Never got her name but an older lady was quite rude to me over the phone. She sounded as if she did not have the time for a customer even though she's on the clock.... I ended up just calling the tanabourne Michaels and the girl who picked up there was more than happy to help me! Moral of the story, go to the Tanabourne Michaels. read more

Cheap art supplies, a good amount of canvas, and of course all the other crafty stuff they sell. If you can get past the scary old ladies, its an alright place. read more

I like this Michaels.... It's a little off the beaten path, but their selection seems to be better than the Tanasbourne location. It does have that "1985" vibe to it with the dated building, but the staff is friendly and you can find just about anything you need here read more

Customer service varies from terrible and very very very rude and unhelpful to quite nice and some what helpful. Probably wouldnt come to this location again unless they improved the customer service or I really really needed something from here which just seems unlikely and pointless because its Michael's. read more

I'm updating my review. Seriously not the best customer service. I went in to look for some tie dye stuff. All they had were the small bottles that claim to make 36 things which isn't even try because a friend of mine had one of those abs it made maybe 10-12 not 36+ like the box said. Anyways I asked an employee and she told me it was in a certain aisle and I double checked that aisle (ok more like 6 times and all the other aisles around it). Couldn't find bigger bottles of tie dye. Waste of my time. Might go check somewhere else. Good sales though read more

Its a craft store you are supposed to hunt for stuff and help. The "new look" is nothing more then to Hurd you into a line. I felt like I should moooooooow. read more

Michaels - Arts & Crafts Near Me - Beaverton, Oregon

What a disappointment this location is. Old, dirty building with unfriendly staff. Luckily, I knew what I needed so I didn't need to find anyone to help me, but there was only two people on the sales floor, one person at the register and a line 7 people deep! read more