Zero stars. In 2024, my husband had cataract surgery with Dr. Mark Siegel, and it turned into a…read morenightmare. The surgery took far longer than expected, something clearly went wrong, and yet nobody ever explained what actually happened. Afterward, my husband repeatedly complained of discomfort in his right eye, but we were told everything was "excellent." It wasn't. On Thanksgiving Eve his eye became red, painful, and tearing. In the afternoon we called the office, we spoke with multiple staff members, including doctor Donna, but instead of asking us to come in right away, we were casually told to use prednisone drops and "call on Monday." That meant waiting four long days. I now understand that we should have gone to the office immediately because every minute counted in that situation. However, we were not invited, and we did not grasp how serious it was. This cost us valuable time as the deterioration progressed rapidly over the next few hours. By evening, my husband's vision was collapsing, and we had to rush to the hospital. By then the damage was severe: at that time he had lost his vision and almost lost an eye due to an infection. The retina specialist told us that this was not a casual infection, but one that could been introduced during the operation. The office later washed their hands of responsibility, saying they were only "front eye" specialists and that "back eye" problems weren't their concern. And, of course, they are protected by lawyers and our signatures on documents. To top it off, when we requested husband's medical records, the office delayed for weeks. When they finally sent them, his file contained another patient's private medical information. I understand that mistake happens. However, this practice has shown a shocking lack of professionalism. They don't really care. I strongly urge others to think twice before putting their vision in these hands.

If you want to be treated rudely, and wait 4 hours to see a doctorfor 3 minutes that doesnt care…read moreabout you. This is the place for you. Incredibly poor care.

I took my daughter here to remove a chalazion. Dr. sally was INCREDIBLE! So friendly,…read moreknowledgeable, patient and just kind. We left feeling cared about, relieved and happy. The whole staff was just AMAZING! We highly recommend Dr. Sally

My mother (85 years old) had an appointment with Dr. Sally. She was kept waiting for 2 hours before…read morethe doctor came into the room. The tech who took talked to her and took down the initial information was very rude. I was very disappointed. I had chosen this office for my mom because I had read such great reviews. So I feel obligated to post her experience. It is always very sad when older people are treated with impatience or are patronized. If any of us lives to be old, I hope we are treated with dignity and empathy.

Came in for an appointment and had to reschedule . They failed to give me a statement for a…read moreprevious balance and would not see me that day. Very unprofessional staff and Jamie did not make my day much easier. I called to speak to the office manage they said she was in a meeting and she would call me back but a week later I still haven't heard a word .Used to see Dr. Claveena before he retired. He would not be happy to hear this time to move on

I visited Clavenna for a routine eye exam. The staff was super friendly during check in and pre…read moreexam questions. Dr. Bianca Bilek is super nice and very thorough. She explained everything she was doing and answered all of my questions. The appointment was on time and comprehensive. I will continue to use Clavenna for all my eye care needs.

Terrible patient service. I've been a patient here since 1997 and have noticed a complete downhill…read morein patient care over the past two years. I will be looking for a new provider and wouldn't recommend anyone to go here.

I have been coming here for 50 years, yes, 50!!!! I have NEVER waited so long for my appointments…read moreas I have in the last year. I'm not sure what is going on but nobody seems to be hustling, I don't really feel cared for. I had surgery and there seems to be a serious lack of response. I really don't care what the issues are. I will be taking my business elsewhere.

Had an issue come up recently; called the Troy office (my usual office) in the morning and they…read moreoffered me an appt. two days out, unless I could drive to Birmingham, and they could squeeze me in that very day. So, I took the Birmingham office appt., and am so glad I did! I had an appt. w Dr. Ceritano, O.D., and she was fantastic, she is a very kind and calm presence, made sure to explain everything she was doing, what to do at home w my medicine, and follow-up info (if needed). Not only was she fantastic, but so was the nurse who I met with first for measurements and drops, and the front office staff! This place ran like a well oiled machine! I was in and out in under 30mins, and my issue has since resolved. Thanks all!

This review is only for the office and the optometrists. I was seen by one of the ophthalmologists…read moreand the experience was wonderful. However, I saw both optometrists and both times I had to wait over an hour and a half to see the optometrist, and both times they were so rushed that what I was given (prescription for glasses and contacts) was not correct so I had to go back. Getting through took days, with no return phone calls, and overall it took me from Martin Luther King Day to the middle of May to get a pair of glasses that work (had to have them change the lenses twice) and contact lenses which are my old prescription because I got so annoyed I just had the doctor give me the same prescription I have had for two years (from another office...we moved). I spoke to the office manager, but the rest of the experience was the same: long wait time, long time before I could get a follow up appointment, and unsatisfactory results in the glasses and contacts. On top of that, I got an overdue billing notice; I have never received a bill from them. The optician is great, but I will not go back except to see the ophthalmologist. I have never been to an office that was so disorganized.

I waited for this appointment for about 2 months. The office staff, the technician, and the doctor…read morewere great, hospitable, kind, and friendly. I found the doctor from the BlueCare Network website. I called to make sure they accepted my insurance, and according to the insurance website, Dr. Greenberg is within their network. I had my primary care physician send in a global referral to satisfy the insurance requirement. I was made to sign a document with lots of information and numbers. When I started trying to understand it and asked what all that meant, the receptionist told me that it was all related to insurance and all I was going to pay was the copayment. She was very nice. Everything went fine until it was time for payment. The lady asked me to pay $251.88, it was $210.88 more than what I was supposed to pay. I made the payment because the lady said I had a deductible which I hadn't met. Then I realized that I had been to a variety of specialists before for myself and my children, neurosurgeons, otolaryngologists, ophthalmologists, etc., using the same insurance plan but never had to pay more than the copayment. The lady was rude and was raising her voice in front of other people. I was told that their billing dept. would call me. I left and called the insurance company and they told me that I shouldn't have been charged more than the copay. I went back to get a copy of the paper I was made to sign and requested to cancel all later appointments. I have had so many bad experiences in the past few years with medical professionals that I now feel helpless. The level of greed is astonishing.

Greenberg Laser Eye Center is my new favorite office for eye care. The wait time was average as…read morethey were slightly busy I do understand. However, the hospitality and service was outstanding. I had a great time with my girl Vicki (office administrator I believe) as they led me in the right direction with my new glasses. The doctor confirmed my diagnosis and hooked me up swiftly with a pretty reasonable price for their services and products. I will be seeing them for my 3rd check up soon.

I had a great experience at Dry Eye Healing Institute. Just from walking in (new customer), I…read moreentered a welcoming, modern, clean waiting room. Dr. Jennifer Shaba Yalldo was so kind, patient, and educated. I was extremely impressed with the technology she had. I have gone to many different places for eye exams, but have never used such new and innovative technology for an eye exam. It was very very thorough, and wasn't just about what vision I had. It was about the health of my eyes, which I didn't even realize could have health concerns. Dr. Shaba Yalldo was so clear, compassionate, and knowledgeable when discussing my exam results. She speaks in layman's terms so that us "non-doctors" can understand what's actually going on. I am just extremely impressed with this office, the staff, and the technology and am very excited for my next appointment! I am someone who's all about customer service and I am very very pleased with Dry Eye Healing Institute! I highly recommend!

Dr Shabba was super kind, not sure what happened my eyes were so dry that I could not keep them…read moreopened. I work a lot on a computer and many other screens. After didn't her magic she concluded that my eyes were fatigued gave me some drops and suggested more breaks. Also, mentioned about glasses that blocks the blue light and many others. If you struggle with dry eyes she knows her stuff. Best part she dedicated her career to specialize helping and healing dry eye related problems.